Technical Support > Basic Troubleshooting >  
Clear Temporary Internet Files and Cookies
 
  1. Click on "Tools", then "Internet Options".
  2. Go to the "General" tab.
  3. Click on "Delete Files" as shown below.




 
 
  1. You will be prompted with the following message.



 
 
  1. Tick the box "Delete all offline content" and click on "OK" to begin deleting your "Temporary Internet Files".

 

For Microsoft Internet Explorer version 6.0, you have to do the following as well:
  1. Under "General", click on "Delete Cookies".
  2. Click "OK" in the prompt message to begin deleting the cookies.

 




 
 

After you have cleared the Temporary Internet files and Cookies, close all the Internet Explorer and open a new Internet Explorer.

 

 
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