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STEP 2: Delete the CSK Certificate
Certificates are issued everytime you visit the site so deleting them will allow you to re-download the most updated certificate. Follow the steps below to delete the CSK certificate for live prices:
Using Java(Sun)
  1. Go to "Control Panel"
  2. Open "Java Plug-in"
  3. Click on "Certificates" tab and you will see as below:

 




 
  1. Check if there is anything listed in the box under "Signed Applet"
  2. Select on any "CSK" related entries
  3. Click on "Remove"
  4. Repeat steps e & f to remove any "CSK" entries left
  5. Click on "Apply" and close the window
  6. Close "Control Panel" window to complete



 
 
Using Microsoft VM / Java VM 
  1. Open "Internet Explorer"
  2. Click on "Tools"
  3. Click on "Internet Options"
  4. Click on "Content" tab"
  5. Click on "Publishers"
  6. "Authenticode Security …" box will pop up as shown below:



 

 

  1. Check if there is any "CSK" entries listed in the box
  2. Click on "Remove"
  3. Repeat steps g & h to remove any "CSK" entries left
  4. Click Ok to close window and "Internet Options" to complete
  5. End of STEP 2.

>>STEP 3: Clear Temporary Internet Files

 

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