Your privacy is important to us. We are committed to maintain the confidentiality of the personal information that you give us through our websites or our online services. To preserve the confidentiality of all information you provide to us, we maintain the following privacy principles:
1. We will only collect personal information that we believe to be relevant and required to assist us in providing better customer service and delivery of services and products that are of interest to you.
2. To serve you well, we may from time to time work with external organizations, including the member companies of PhillipCapital, to offer other products and services to you. These companies will be required to conform to our privacy policy standards.
3. We may be required from time to time to disclose your personal information to governmental or judicial bodies or agencies or our regulators, but we will only do so under proper authority.
4. We aim to keep your personal information on our records accurate and up-to-date.
5. We maintain strict security systems designed to prevent unauthorized access to your personal information by anyone, including our staff. All member companies of PhillipCapital, staff and third parties with permitted access to your information are specifically required to observe our confidentiality obligations.
6. Like most websites, we may use cookies to
“remember” information about your preferences.
You can set up your web browser
to accept or reject cookies.
7. We may
amend this Policy from time to time and will place any such amendments on this
Website. This Policy is not intended to,
nor does it, create any contractual rights between
PhillipCapital and you.
Email
Email
messages sent to PhillipCapital or any of its member companies over the
Internet cannot be guaranteed to be completely secure. PhillipCapital will not be responsible for
any damages incurred by users if they send a message to PhillipCapital or any
of its member companies, or if PhillipCapital or any of its member companies
sends a message to them at their request, over the Internet. PhillipCapital or any of its member companies
are not responsible in any manner for direct, indirect, special or
consequential damages arising out of the use of this Website.
If you
encounter any suspicious email, passing off as an email from POEMS or Phillip,
please notify us immediately at (65) 65311555.
Transmission
over the Internet
Due to
the nature of the Internet, transactions may be subject to interruption,
interception, transmission blackout, delayed transmission and incorrect data
transmission. Regardless of any security
measures taken by us, PhillipCapital and/or its member companies shall assume
no responsibility whatsoever for any loss or expense resulting from such
delays, interruptions and/or interceptions.
Data
Security
Security
is our top priority. PhillipCapital
and/or its member companies will strive at all times to ensure that your
personal data will be protected against unauthorized or accidental access,
processing or erasure. We maintain this
commitment to data security by implementing appropriate physical, electronic
and managerial measures to safeguard and secure your personal data. You are
advised to go directly to the domain name of PhillipCapital www.phillip.com.sg or www.poems.com.sg when logging onto POEMS
website. You should not accept links or
redirections from other websites or media for the purpose of logging onto the
POEMS website.
§ The
secure area of our website supports the use of Secure SocketLayer
(SSL) protocol and 128-encryption technology – an industry standard for
encryption over the Internet to protect data.
When you provide sensitive information, it will be automatically converted
into codes before being securely dispatched over the Internet.
§ Our web
servers are protected behind “firewalls” and our systems are monitored to
prevent any unauthorized access. We will
not send personal information to you by ordinary email.
§ Only
your valid User ID and Password, which identify you uniquely, will allow you to
log in to our secure website(s). This
ensures that messages from authorized users only are admitted into our secure
site(s).
§ All
practical steps will be taken to ensure that personal data will not be kept
longer than necessary and that PhillipCapital will comply with all statutory
and regulatory requirements in
Security
Assurance
We
endeavor to put in place high standards of security to protect your
interests. You are responsible to ensure
that your User ID and/or Password are not compromised by knowingly or
accidentally share, provide or facilitate unauthorized use of it. Failure to do so exposes you to the risks of
fraud and loss. PhillipCapital and/or
its member companies will not be responsible for losses suffered by customers
as a result of:
a.
input
errors or misuse of its internet services;
b.
negligent
handling or sharing of Password;
c.
leaving
a computer unattended during an online session;
d.
failure to
immediately report known accidents of unauthorized account access.
PhillipCapital
will never ask you for your Password, in order to ensure that you are the only
person who knows this information.
§ You
should safeguard your unique User ID and Password by keeping it secret and
confidential. Do not share your User ID
and Password with anyone or write them down, as you are responsible for all
transactions undertaken with your User ID and Password.
§ Ensure
that no one can see your Password when you log in to our system.
§ When
choosing your Password, do not create it using easily identifiable information
such as your birthday, telephone number, a recognizable part of your name,
spouse’s name, dictionary words, common character sequences such as “123456”,
license plate number, passport number, social security number. The user-chosen password must have at least
six (6) characters and are best recommended to be alphanumeric.
§ Change
your Password regularly. Do not recycle
your recently used Password.
§ The
same Password should not be used for different websites, applications or
services particularly when you relate to different entities.
§ Do not
select the option on your browser for storing or retaining User ID and
Password.
§
If you
think your User ID and/or password has been disclosed to a third party, is lost
or stolen and unauthorized transactions may have been conducted, you are
responsible to inform us immediately.
You should logout of your online trading session when you have completed your online trading transactions or when you need to walk away from your computer even for just a while. Do not leave your computer unattended while online trading transactions are being processed.
Alert on Phishing
Recently, there are
many fraud cases connected with the scam known as ‘phishing’.
The scam makes use of unsolicited emails and/or fraudulent websites to trick
people into disclosing confidential personal details such as user-names and
passwords.
Techniques used
include, but are not limited to,
- Using false email
address, logos and graphics to mislead people into accepting the validity of
emails and websites;
- Faking domain names
to appear as if they represent the actual companies.
- Duping people into
providing personal details through one or more methods such as hyperlinks to
fake websites or embedded forms in emails.
Security Measures to prevent keystrokes
being capture
It is
advisable to take the necessary precautions to protect your personal computer
against viruses and other malicious programs.
Besides damaging and/or destroying data, viruses and malicious programs
can capture your Password keystrokes and other personal information and send
them to another person without your consent.
Some precautions to take:
§ Ensure
that you install an effective personal firewall, anti-virus, anti-spyware as well as anti-Trojan horse software. These should be updated regularly.
§ Do not
download any software from a website that is of doubtful origin.
§ Do not
open any email or attachment that is from a source unknown to you. When in doubt, delete such email without
opening it.
Clearing your cache
We strongly
advise that you clear your browser's disk cache after each online trading
session.
Cache files
on a computer can retain images of data sent or received over the Internet,
making them a potential target for a system intruder.
We do not represent or warrant that the Website will be available and
meet your requirements, that access will not be interrupted, that there will be
no delays, failures, errors or omissions or loss of transmitted information,
that no viruses or other contaminating or destructive properties will be
transmitted or that no damage will occur to your computer system.
You have sole responsibility for adequate protection and back up of
data and/or equipment and for undertaking reasonable and appropriate
precautions to scan for computer viruses or other destructive properties. We make no representations or warranties
regarding the accuracy, functionality or performance of any third part software
that may be used in connection with the website.
Collection
of Personal Information
§ Use
of “cookies”
Your
visit to the Website may be recorded for analysis on the number of visitors to
the Website and general usage patterns.
Some of this information will be gathered through the use of
“cookies”. Cookies are small bits of
information that are automatically stored on a person’s web browser in their
computer that can be retrieved by this site.
Should you wish to disable these cookies you may do so by changing the
setting on your browser.
§ Marketing
Promotions
Occasionally,
we may collect personal information from visitors to this site and those
individuals that participate in a contest or promotion (online or over the
telephone, or at one of our branches). Such information is only collected from individuals who voluntarily
provide us with their personal information.
We may use this information to advise them of products, services and
other marketing materials, which we think, may be of interest to them. We may also invite visitors to this site to
participate in market research and surveys and other similar activities.
You
can choose to receive marketing and other promotional materials by email. If you do receive email or promotional direct
mailings, you will always have an opportunity to opt-out. If at any time you would like us to cease
sending you direct mailings, please call our hotline 6531 1555 to unsubscribe. We will then, at no cost to you, act on your
request within 30 days and ensure that you are not included in future direct
marketing promotions.
Hyperlinks
from PhillipCapital to Third Party Websites
PhillipCapital
and/or its member companies are not responsible for the contents available on
or the set-up of any other websites linked to the Website. These hyperlinks lead to websites published
or operated by third parties who are not affiliated with or in any way related
to PhillipCapital and/or its member companies. Access to and use of such other websites is at
the user’s own risk and subject to any terms and conditions applicable to such
access/use.
By providing hyperlinks to a third party website or webpage,
PhillipCapital and/or its member companies shall not be deemed to endorse,
recommend, approve, guarantee or introduce any third parties or the services/
products they provide on their websites, or to have any form of cooperation
with such third parties and websites unless otherwise stated by PhillipCapital
and/or its member companies.
We are not in any way responsible for the content of any third party website or webpage. PhillipCapital and/or its member companies is/are not a party/parties to any contractual arrangements entered into between you and the provider of the third party website unless otherwise expressly specified or agreed to by PhillipCapital and/or its member companies.
Any links to websites that contain downloadable software are provided
for your convenience only. We are not responsible for any difficulties you may
encounter in downloading the software or for any consequences from your doing
so. Please remember that the use of any software downloaded from the Internet
may be governed by a licence agreement and your
failure to observe the terms of such licence
agreement may result in an infringement of intellectual property rights of the
relevant software provider, which we are not in any way responsible.
You must always obtain the prior written approval of PhillipCapital and/or its member companies before creating a hyperlink in any form from a third party website to any PhillipCapital website or webpage. PhillipCapital and/or its member companies may or may not give such approval at its absolute discretion.
PhillipCapital and/or its member companies is/are not responsible for the setup of any hyperlink from a third party website to any PhillipCapital website or webpage. Any links so set up shall not constitute any form of co-operation with, or endorsement by, PhillipCapital and/or its member companies of such third party website. Any link to our Website shall always be an active and direct link to our Website and no "framing" or "deep-linking" of our web page or content is allowed, unless prior approval by PhillipCapital.
PhillipCapital and its member companies are not liable for any loss or damage incurred or suffered by you or any third party arising out of or in connection with such link. PhillipCapital and/or its member companies reserve the right to rescind any approval granted to link through a plain-text link or any other type of link, and to require the removal of any such link to any PhillipCapital websites, at our discretion at any time.
English Version to Prevail
If there are inconsistencies in meaning between the English version of these terms and conditions and the terms and conditions as may be translated into any other language, the English version shall prevail.
IMPORTANT: By accessing this website and any of its
pages you are agreeing to the terms set out above.