Frequently Asked Questions

FAQ Lists

Accredited Investor Application – Corporate

Accredited Investor Application – Corporate

For a corporate customer who has interest to be certified a Accredited Investor to invest in eligible products.

Attention: APU
250 North Bridge Road
#06-00, Raffles City Tower
Singapore 179101

What is Market Data & Rewards about?

Market Data & Rewards is a loyalty programme to thank you for trading with us. Earn reward points as you trade on the POEMS suite of platforms (POEMS 2.0, POEMS Mobile 2.0 and POEMS Mercury). The more you invest, the more reward points you will receive.

Instead of paying cash, you can redeem your POEMS reward points with a selection of market data, trading services, magazines and vouchers.

Most Popular Questions

What are the Fees and Charges?

There are ZERO transaction fees (e.g. no sales charge, switching fees) and ZERO ongoing fees (e.g. no platform fees) when you transact Unit Trust online via POEMS. Learn more about zero fees .

We understand that some of our customers value the convenience of investing anytime and anywhere online through POEMS. However, we also understand that some customers prefer having face-to-face meetings with an advisor to provide them financial advisory services and/or monitor their portfolios. Hence apart from POEMS online, we also have our offline services to provide these financial advisory services to those who need it. A fee may be levied as these advisors are able to provide professional advice that is tailored for your individual investment needs.

Where can I get the Securities Advisory Service Information Sheet?

The Securities Advisory Service Information Sheet can be found at here

What are corporate actions?

A coporate action is any event that brings material change to a company and affects its stakeholders, including shareholders, both common and preferred, as well as bondholders. Common corporate actions include stock splits, dividends, rights issues etc.
For more information on the following types of corporate actions, please refer to the SGX website:

Share Builders Plan (SBP)

How do I open a CFD account if I have an existing POEMS account?

If you already have an existing POEMS account, you may apply for CFD trading facility online.

Kindly login to POEMS 2.0 > Acct Mgmt > CFD > Complete and Submit "Online Account Opening" Form.

What is the New and Improved Online Password Reset Service about?

With the New and Improved Online Password Reset Service, you may now request to reset your POEMS password through our website.

If you have forgotten your POEMS trading account password, here are 2 easy ways you may request for a new one:

  1. Via Email:

    First, indicate your account number and answer three security questions. An email verification link will be sent to your registered email address. Click on the link provided in the email to confirm the request.

    You will be redirected to a webpage to reset your password (note: an SMS token will be required to complete the process). You will be notified immediately via email when your password has been successfully reset.

  2. Via Post:

    Indicate your account number and answer three security questions. Your new password will be mailed to your registered mailing address within 3 - 5 working days.

What is the POEMS Demo Account?

POEMS offers a free 30-day demo account for you to try out our suite of award-winning platforms. Absolutely risk-free.

What is SMART Park?

SMART Park is an excess funds facility that manages your account’s idle cash by tapping on money market funds. The money market funds invested are Phillip Money Market Fund for SGD, and Phillip US Dollar Money Market Fund A for USD.

What is Two-Factor Authentication (2FA)?

2FA (also known as two-factor authentication) is the verification of a user’s online identity using two distinct factors.

The current practice used by financial institutions in Singapore is to have customers go through a 2-factor authentication process –
(1) a Personal Identification Number (PIN), which is issued by the financial institution and
(2) a One-Time Password (OTP), which is generated by a hardware token device or software token application, or sent via a Short Message Service (SMS) to the client. This is also the same practice adopted by Phillip Securities. When a Phillip Securities client who has elected to participate in 2FA wishes to access an online service by Phillip Securities, the client is required to enter the PIN and the OTP for authentication.

Information Sheet

What is Customer Knowledge Assessment (CKA) and Customer Account Review (CAR)?

With effect from 1st January 2012, financial institutions such as broking firm, bank and financial advisors are required to assess if a client has relevant knowledge and experience before trading Specified Investment Products (SIPs). Retail customers who do not satisfy the assessment are not allowed to trade SIPs.

These new MAS requirements apply to all retail clients, including

  • Non-residents with Singapore addresses
  • Both parties of Joint Account holders

You will have to complete:

  • the "Customer Account Review" if you wish to continue to trade SIP that is listed on an exchange; and
  • the "Customer Knowledge Assessment" if you wish to purchase an Unlisted SIP

From 10 December 2018, overseas investors will be required to undergo the required Customer Account Review (“CAR”) and/or Customer Knowledge Assessment (“CKA”) before trading Specified Investment Products (“SIPs”).

Are my monies and assets custodised with Phillip Securities Pte Ltd (“PSPL”) safe?

PSPL is regulated and supervised by The Monetary Authority of Singapore. In compliance with section 104 of the Securities and Futures Act (“SFA”) and the provisions of the Securities and Futures Regulations (“SFR”), we protect your monies and assets by keeping them in client segregated accounts separated from our own with proper record keeping and controls put in place.

Section 104A of the SFA provides that monies and assets belonging to customers are not available for payment of PSPL’s debts and shall not be liable to be paid or taken in execution under an order or a process of any court.

How can I opt for this service?

You can choose to pay your debit or credit balance through GIRO if you have a savings or current account with DBS or POSBank. Fill in the GIRO application form to authorise the link between your trading account with us and your bank account.

What are the supported operating systems / devices for POEMS Mobile 2.0?

POEMS Mobile 2.0 is available for the iOS and Android smartphone and tablet devices:
OS: iOS 8.0 or later; Android 4.0 or later

What is a Unit Share Market?

The Unit Share Market is a SGX market which allows the trading of odd lots in quantities less than the board lot size. It is a market separated from the SGX ready market which allows Board Lot trading. Board Lot is the standard trading size in the local market which is 100 shares, except for a few exceptions.

How do I earn POEMS Reward Points?

For every S$1 commission by trading equities via POEMS 2.0, POEMS Mobile 2.0 and POEMS Mercury on both local (except trades done under Unit Share) and selected foreign markets (NYSE, AMEX, NASDAQ, HKEx, SET, Bursa, SET, TSE, LSE, SSE-A, SZSE-A), you will be awarded 1 POEMS reward point as appreciation for trading with POEMS.

What is Online Contra statement and what are the advantages?

It is an electronic version of your contra statement for equity trades done via the trading account. Instead of receiving paper contra statements, clients will be able to see it online. The advantages includes being able to viewing of the breakdown of their contra statements online, therefore enhancing the speed and convenience for reconciling your trades. The statements breakdown stays in the POEMS up to 12 months.  

Information Sheets

What is POEMS Mercury?

POEMS Mercury is an application-based advanced trading platform, designed for active traders like you. It is available to all existing POEMS customers.

Download POEMS Mercury and install it on your computer.

What is Two-Factor Authentication (2FA) and how does it work?

Second-factor authentication (2FA) refers to the verification of a user with a unique and randomly generated password from a device that he/she owns that is linked to his/her online Service Provider.

A basic 2FA platform requires a user to receive a one-time password (OTP), either via a physical device, or through a text message to his/her personal electronic devices (such as handphone), to complete the transaction.

Information Sheet

Who can participate in Securities Lending?

Anyone with a SBL account at Phillip Securities Pte Ltd can participate in Securities Lending.
  • For investors whose securities are kept at the Central Depository Pte. Ltd. (CDP), you would have to transfer your securities from CDP to Phillip Securities Pte Ltd's ("Phillip Securities") custody for the securities to be lent.
  • Investors with securities in custody with Phillip Securities under their Margin, Custodian and/or Prepaid account(s) will be auto-eligible for Securities Lending.

What are the key advantages of using SBL facilities as opposed to other short selling tools?

You can have direct access to the market which you are trading. This is unlike over-the-counter products where you will be trading against the market makers. You can have up to transaction day + 1 (sales) to put in your collateral. You will not be charged a financing fee on securities pledged as collateral. There is no maintenance fee for a SBL account.

What is a stock/share split?

In a stock/share split, each of the outstanding shares of a company is divided, thereby lowering the price of each share, while the total number of outstanding shares increases.
A stock/share split does not directly affect the company's equity or market capitalisation.

Account Opening Overview

What is IPO?

IPO stands for Initial Public Offering. A private company who has intention to raise funds, could issue common stocks. IPO is the first offering of the stocks to the public. After IPO shares have been listed, investors will be able to trade the shares freely in the Secondary market.

POEMS 2.0

Recurring Plan

General

Which are the modes available for trading?

There are 4 trading modes available for trading:

  • POEMS 2.0
  • POEMS Mobile 2.0 (iOS and Android)
  • POEMS Mercury
  • Broker assisted

What is the cost of setting up an Account?

There is no cost involved. Please refer to the additional requirements.

I have sold some shares, how do I know how much are my sales proceeds?

If you are checking the sales proceeds for recent trades, please go to Stocks >> Acct Mgmt >> Outstanding Position or Settled Position. If you are checking for previous months’ sales proceeds, please go to Stocks >> Acct Mgmt >> Transaction History.

What are e-Statements?

e-Statements are electronic versions of your monthly statements and contract notes. You will be able to retrieve it online via POEMS/FAME anytime, anywhere.

How can I trade using my CPF?

  1. Open a CPF Investment Scheme (CPFIS) account with an agent bank (POSB/DBS, UOB, OCBC). For more details, please refer to CPF Website.
  2. Link your CPFIS Account to your trading Account: Log in to POEMS 2.0 > My settings > My account > Bank A/C information
  3. Before investing, check to ensure that you have computed the investable amount / sufficient holdings before order submission.
  4. After the linkage has been established, you will need to select the option "CPF" under "trade type" in order to use your CPF OA/SA funds for settlement. Please note that settlement currency must be in SGD.
  5. If “CPF” is not selected under “trade type”, the trade will be defaulted to cash settlement.
  6. CPF trade type selection is only available for shares included under CPFIS.
  7. Please link your CPF OA/SA account before 6pm for it to be updated within the same working day.

What is contra?

It is a form of trading where the investor does not collect the securities he purchases nor delivers the securities he sells, but arranged to settle outstanding differences which may be profits or losses. For more explanation or glossary, please refer to SGX website.

What is Cash Management (KC) Account? How is this different from my existing account?

Cash Management (KC) Account is a ledger-based account that has the ability to hold money in the account at anytime. Customers can enjoy automatic deduction or crediting for trades done. Trade purchases will be settled as long as you have sufficient funds in the account. No minimum balance is required to be maintained in the account.
  • Enjoy automatic settlement of trades done if you have sufficient funds in the Cash Management (KC) Account.
  • Up to 12 months (year to date) of transaction history is archived online.
  • Ability to maintain foreign currencies ledgers.
  • Ability to hold cash balances in the account with interest given for certain currencies.
  • Invest your excess cash in the Cash Management (KC) Account into Money Market Funds to potentially earn higher returns when you opt for Excess Funds Management Facility.

How do I determine if my order is a normal sell or short sell?

A Short Sell Order refers to any sell order where the seller does not own the security to be sold at the time of placing the order.

What is the purpose of 2FA?

The key objectives of 2FA are to protect the customer’s online trading account and information from unauthorized access, and enhance the overall security of online trading systems.

Here at Phillip Securities, we take a proactive role in protecting our customers. We have risk-mitigating measures in place to protect your online trading account and information from unauthorized access. To find out more, please do not hesitate to contact us.

How can I settle my trades?

Here are the options for making payments for your trades:

  1. Electronic Payment for Shares (EPS)
  2. eNETS
  3. GIRO
  4. Cheque
  5. Internet Bill Payment via POSB/DBS bank, UOB bank, OCBC bank, Standard Chartered bank & Maybank: Please enter 7 digits of your trading account number under billing reference number e.g. trading account “123456”, please enter “0123456”.
  6. Telegraphic Transfer: Please provide your bank with our bank account details here. Please also indicate your trading account name and account number on your payment details to ensure that funds received will be correctly credited into your trading account.

How do I log in to POEMS 2.0?

You can login to POEMS 2.0 via POEMS Homepage

Simply enter your POEMS account number and password on the top right corner and click on the Login button.

POEMS 2.0 uses the same login credentials as Classic POEMS, POEMS Mobile 2.0 and POEMS Mercury.

What is POEMS Electronic Pin Mailer (ePIN Mailer)?

From mid Nov 2016, eligible customers who have opened a new individual POEMS account will automatically receive an electronic pin mailer via email upon successful account creation.

Benefits of ePIN Mailer:

  • Create your desired POEMS password online
  • Significantly reduces waiting time before gaining access to the POEMS platforms
  • Additional layer of security with SMS One Time Password (OTP) triggered to your registered mobile phone

What account type can I open using this Online Account Opening Form?

You may open our Custodian (C) Account that provides you the ability to trade online for Shares, Unit Trusts and more. Refer to the Information Sheet for more information.

2FA One Key

How do I open other Account types?

You may visit our Phillip Investor Centres with the supporting documents to open an account. The locations of our Investor Centres can be found here.

Can I have both EPS and GIRO

No, you can only opt for one service. If you are currently under the Electronic Payment for Shares (EPS) system and wish to switch to GIRO, you must first terminate your EPS linkage. Click here for the EPS closure form and the GIRO application form. After completing the form, please send it back to the above-mentioned address.

Where do I download POEMS Mobile 2.0?

Click here to download directly from the respective app stores. Alternatively:
  1. On your iPhone / Android Smartphone, locate Apple App Store (iPhone/iPad) / Google Play Store (Android smartphones/tablets)
  2. Search for POEMS SG 2.0 (under Finance Category)
  3. Tap on “Install” and allow download to complete

Who will receive the POEMS ePIN Mailer?

Effective 13 March 2019, all new accounts* will receive the ePIN Mailer if they fulfil the following criteria:

  • Individual account
  • Account opened with valid mobile number and email address registered with Phillip Securities Private Limited (PSPL)

Kindly note that all other types of account holders (e.g. Corporate or joint account holders) will receive physical pin mailers until further notice.

When will I receive my sales proceeds?

Sales proceeds will be credited back to your Phillip Account (or your designated bank account for non-ledger based accounts e.g. Cash Trading accounts) one day after the due date.

Who are eligible for e-Statement service?

Customers who have POEMS/FAME access AND a valid email address.

What is an Odd Lot?

Trading size less than 100 shares is termed as 'Odd Lot'. 'Odd Lot' refers to non-standard numbers of shares that arise from stock splits or bonus or rights issues. For example: A one-for-five bonus issue means the holder of 100 shares will receive 20 bonus shares.

When will my reward points be credited?

Reward points will be credited into your account the next trading day after an equity trade is completed.

How can I trade using my SRS?

  1. Open a Supplementary Retirement Scheme (SRS) account with an agent bank (POSB/DBS, UOB, OCBC). For more details, please refer to MOF Website.
  2. Link your SRS Account to your trading Account: Log in to POEMS 2.0 > My settings > My account > Bank A/C information
  3. Before investing, check to ensure that you have computed the investable amount / sufficient holdings before order submission.
  4. After the linkage has been established, you will need to select the option "SRS" under "trade type" in order to use your SRS funds for settlement. Please note that settlement currency must be in SGD.
  5. If “SRS” is not selected under “trade type”, the trade will be defaulted to cash settlement.
  6. SRS trade type selection is only available for shares included under SRS.
  7. Please link your SRS account before 6pm for it to be updated within the same working day.

How can I be eligible for this feature?

Any client with POEMS access would be able to view the online contra statements via his POEMS account.  

Electronic Trading Risks

2.1 Live Prices
  • Speed and quality of internet connection will affect the performance and accuracy of live prices in POEMS internet. • Broadband internet connection is recommended for online trading.  
2.2 Password
  • Internet Trading Password must be kept confidential at all times • Regularly change your Internet Trading Password • Password must be memorized and never write your password down • Always clear your browser’s cache and history after each session so that your account information is removed. • You are advise not to use the “Auto Complete” function of your browser to save your User ID and Password. This function stores and lists possible matches from entries that you have typed previously.  
2.3 Virus, Spywares and Adwares
  • Always install your computer/mobile devices with the latest anti-virus software and Spyware program. • Regularly scan your computer/mobile devices to quarantine and delete any Virus / Spyware / Adware in your computer. • Avoid downloading programs and email attachments from suspicious unknown sources.  
2.4 Phishing
  • Phishing is an attempt to criminally and fraudulently acquire sensitive information, such as usernames, passwords and credit card details, by masquerading as a trustworthy entity in an electronic communication. • Phishing is typically carried out by email or instant messaging,and often directs users to enter details at a website. • To prevent yourself from phishing, NEVER reveal your password to anyone. Be suspicious of any email or instant message asking you to provide sensitive account information. • If you receive such emails or instant message, do not reply or click on the links in the email or instant message. • Always access our site via URL www.poems.com.sg.  
2.5 Secure Your Wireless Network
  • Wireless networking works by sending information over radio waves, it can be more vulnerable to intruders. You need to take additional steps to keep your network secure. • Enable WPA2 security protocol on your wireless router • Make your own unique and difficult-to-guess SSID (Service Set Identifier) • Change the default administrator password and username for your wireless router  
2.6 Other Internet Trading Risks
  While trading online, you may encounter situations such as delays in order transmission and confirmation of order execution, or being unable to withdraw erroneous orders in time due to the speed of electronic trading. In such circumstances, you may contact the Dealing Desk for assistance. For the list of contact numbers, you may click here.   Do not leave your Internet Trading Screen unattended and be aware of the dangers of providing access to your Internet Trading account to unauthorized persons. For preventive security measures in relation to password protection, you may refer to section 2.2.

What are the differences between cash trade and CPF trade?

Cash Trade CPF Trade
You need to have:
  • Trading Account with linkage to your CDP Global Securities Account (GSA)
  • Trading Account with GSA linkage is recommended; and
  • CPFIS Account linkage
  • Your shares are custodised at:
  • CDP GSA
  • Agent bank
  • To execute trades
  • Select Trade Type as “Cash”
  • Select Trade Type as "CPF"
  • If you are placing your trades through your trading representative (TR), please inform your TR that it is a CPF trade.
  • Can I contra my trades?

    Yes.

    Can I trade contra with POEMS?

    Yes, contra will take effect automatically as long as it meets the criteria. The Contra period is defined as the period from the day (T) you bought the stock and the due date (D). Please note: Contra option is not available for CPF/SRS trades.

    Who can open a Margin (M) Account?

    Those who wish to open a Margin (M) Account must be above the age of 21 years old and must not be blacklisted or found to be delinquent by the Singapore Exchange (SGX) or other securities firms.

    What is the purpose of 2FA?

    The 2FA provides substantially better security and makes it much more difficult for an attacker to impersonate you and access your computer, accounts, or other resources.

    Can I open a corporate margin account?

    Yes.  Please visit Phillip Investor Centre or contact Trading Representatives.

    Securities Lending

    How can I participate as an eligible lender?

    You will need to have an SBL account in addition to any other accounts you may have with Phillip Securities. Once you open an SBL account and agree with the terms and conditions of securities borrowing/lending, you will be able to participate as an eligible lender of securities. Do note that Phillip Securities will have to be the appointed custodian of your securities before they can be loaned out. Your securities in all your accounts with Phillip Securities will be eligible for Securities Lending.

    Can I contra my trades?

    Yes.

    How do I open a SBL account with Phillip Securities?

    For existing clients of Phillip Securities, simply log in to POEMS 2.0 > ACCT MGMT > SBL to sign up and activate your SBL account. For potential clients of Phillip Securities, kindly approach our Trading Representatives or Phillip Investment Consultants at our Phillip Investor Centers.

    Can I opt for a physical pin mailer instead of the POEMS ePIN Mailer?

    Unfortunately, customers who are eligible to receive the ePIN Mailer will not be able to opt for a physical pin mailer. If you are currently facing any difficulties activating your POEMS account via the POEMS ePIN Mailer, please call our hotline at 6531 1555 or visit us at any of our Phillip Investor Centres

    What are dividends?

    Cash dividends: Cash dividends are cash payments made by a company out of its earnings to its shareholders.
    Scrip dividends: Scrip dividends provide shareholders with the option of receiving their dividends in the form of shares instead of cash.

    What is dollar-cost-averaging method of investment?

    By investing a fixed amount of funds consistently every month over a period of time, dollar cost averaging benefits you regardless of price fluctuation. You purchase more units when the price is lower and fewer units when the price is higher. This investment method is known as dollar-cost averaging. And it is especially useful in hedging against market volatility. With such a disciplined and consistent method, you will eventually build up a portfolio of stocks in average cost.

    Who is eligible to apply for SBP?

    Anyone above the age of 18 years old can apply for SBP.

    Individuals below the age of 18 years old must open a joint SBP with their parent/legal guardian.

    Does SBP allow joint application?

    Yes, SBP allows joint application. Either one of the specimen signature of both applicants’ is authorized and empowered to act in accordance to the terms and conditions binding SBP.

    For joint application with a child below 18 years old, a copy of the birth certificate must be submitted during application.

    Investor Information

    Can this account hold foreign currencies?

    Yes, this account has the option to maintain foreign currency balances. Please refer to the Cash Management Account Information Sheet for more information. With this, you have the flexibility to retain your foreign cash proceeds in their respective currencies. Moreover, if you have SGD in the account and would like to invest in a foreign currency denominated stocks, you can easily convert your SGD to offset any debit balances denominated in foreign currencies.

    How should I indicate my sell orders?

    If you intend to sell more shares than the quantity you own, you should submit separate sell orders. You should place a normal sell order for the shares which you own and a short sell order for the quantity that you do not own.

    Scenario:

    1. You do not own any share of Stock A and you intend to short sell 1,000 shares of Stock A. You have to submit a sell order of 1,000 shares by marking the “Short Sell” checkbox or click on the “Short Sell” button.

    2. You owned 2,000 shares of Stock A and you intend to short sell another 1,000 shares of Stock A. You have to submit a normal sell order of 2,000 shares, and separately submit another sell order of 1,000 shares by marking the “Short Sell” checkbox or click on the “Short Sell” button.

    2FA Risk Awareness

    Is 2FA compulsory for trading through POEMS?

    While it is not compulsory, customers are strongly encouraged to use 2FA when trading online via POEMS. Customers that choose to use 2FA for login will be required to provide both PIN and OTP to access our online trading services. Customers should exercise due care to safeguard their PIN and OTP, and not disclose them to other parties.

    For users of hardware tokens, any loss or theft of the token should be reported to Phillip Securities or the OTP provider immediately. The lost/stolen token will be disabled and the user will not be able to access his online trading account until such time when he completes the de-registration process and a new token is received. There may be a fee for the token. Please contact Phillip Securities for more details.

    For more details, please do not hesitate to contact us.

    What is IPO Financing?

    IPO Financing is a special financing scheme which allows you to apply for more shares with small initial capital outlay (minimum of 20%copayment).

    Can I open an Account if I have a trading account with another securities firm?

    Yes, there is no restriction to the number of trading accounts you can open.

    What are Specified Investment Products (SIPs)?

    Specified Investment Products are products that have structures, features and risks that may be more complex in nature. The current list of Specified Investment Products includes:

    • Certain Exchange Traded Funds (ETFs)/ Exchange Traded Notes (ETNs)
    • Futures
    • Structured Warrants
    • Callable Bull/ Bear Contracts (CBBCs) (Not available on SGX yet)
    • Certificates


    Specified Investment Products listed on SGX derivatives market include:

    • Futures
    • Options


    Unlisted products include:

    • Contracts for Differences (CFDs)
    • Foreign Exchange Margin Trading
    • Structured Deposits and Dual Currency Investments
    • Structured Products
    • Unit Trusts and Investment-linked Insurance Policies


    What products are available in POEMS 2.0?

    POEMS 2.0 offers 12 products and services across more than 26 global exchanges:
    • Stocks
    • ETF – Exchange Traded Funds
    • CFDs – Contracts for Differences
    • CFD-DMA - CFD – Direct Market Access
    • CFD-FX - CFD - Forex
    • CFD-World Indices
    • Reg FX / Bullion
    • Mini FX / Bullion
    • Futures
    • UT – Unit Trust
    • Bonds
    • SBL – Securities Borrowing and Lending

    POEMS Mobile 2.0

    Online Account Opening

    Do I need to fill in all the questions on the form?

    The compulsory questions that requires you to fill up are indicated with the (*) icon in each line. You may refer to the ( i ) icon for more information if you have difficulty filling up certain questions. If you require further assistance, you may call our Customer Experience Hotline at 6531 1555 or email us at talktophillip@phillip.com.sg.

    When will the GIRO service take effect?

    Approximately three to four weeks after you have submitted your application and upon our issuance of a confirmation letter to you.

    Can I get ‘leveraging’ facility from this account type?

    No. If you wish to have Margin/Financing facilities, please open a Margin (M) Account. Please note that the commission rate for Prepaid (CC) and Margin (M) Account is different. For more information, please view Securities Financing.

    What are the assets tradable on POEMS Mobile 2.0?

    POEMS Mobile 2.0 is a multi-asset platform that offers trading for the following asset classes: Equities, Contracts for Differences (CFDs / CFD-DMA / CFD-FX / CFD-World Indices), Unit Trusts, Futures, Forex, Gold

    I did not receive the One-Time Password (OTP) via SMS after several attempts. What can I do?

    Please check that your mobile number registered with Phillip Securities is up to date. Please call our hotline at 6531 1555 or visit us at any of our Phillip Investor Centres (PICs).

    I have already provided my bank account number for the EPS linkage, will the sales proceeds be credited directly to my bank account?

    For ledger based account(PCMA, Cash Prepaid, Custodian, Margin & Share Financing), the sales proceeds will be credited to your trading account. To view the details of the sales proceeds, please login to POEMS, go to Stocks >> Acct Mgmt >> Account Details >> Available Cash. For non-ledger based account(Cash Account), the sales proceeds will be credited directly to your bank account under our records.

    How do I enrol for e-Statement service?

    In our continuous effort to provide greater convenience to our customers, eligible customers will be auto-enrolled for this free service.

    Who will be exempted from CAR/CKA?

    The following segments are exempted from the new MAS requirements and do not have to undergo the Customer Account Review (CAR) & Customer Knowledge Assessment (CKA).

    1. Accredited Investors as defined in Securities and Futures Act (Cap.289) section 4A
    2. Expert Investors as defined in Securities and Futures Act (Cap.289) section 4A
    3. Institutional Investors as defined in Securities and Futures Act (Cap.289) section 4A
    4. Corporations, unincorporated entities, partnerships, or trust**

    **If you fall into one or more of these categories, please furnish the relevant supporting documents and contact your representative.

    Where can I trade Unit Share Market?

    You can trade Unit Share Market online through POEMS 2.0.

    How do I check and redeem my reward points?

    To check your POEMS Reward Points –

    1. Login to POEMS 2.0
    2. Click on Market Data & Rewards tab, then click on New Subscriptions subtab
    3. The Total Points Available is reflected on the bottom left corner
     

    To redeem your POEMS Reward Points –

    1. In POEMS 2.0, click on Market Data & Rewards tab, then click on New Subscriptions subtab
    2. Select the product that you want to redeem by clicking on the checkbox next to it
    3. Select the number of months to subscribe from the dropdown list (if applicable)
    4. Click on ‘Submit’ button
    5. Review your redemption request
    6. Enter your ‘Password’ and click on ‘Confirm’ button to complete your redemption

    Your Total Points Available will be deducted upon successful redemption. Kindly note that upon successful redemption, no amendment and/or refund requests will be entertained.

     

    Note:

    For Live Prices (Non-Professional), you will be required to complete an Agreement after clicking on the checkbox. For Live Prices (Professional), please click on the ‘Agreement’ link and complete the steps indicated. Please note that subscriber assumes all liability declaring status as a Professional Investor or Non-Professional Investor and will be held accountable for all applicable penalties and/or the Exchange fees if declaration is incorrect.

    Kindly note that there shall be no refund of the unused portion of the subscription fee should you wish to terminate any services prior to the expiry date.

    Online Forms

    What and where can I see from this Online Contra statement?

    Clients can see the breakdown of purchases and sales contract for their equity trades via POEMS 2.0 and POEMS Mercury. The amount gained or loss will be shown clearly.  

    Can I open a corporate Custodian (C) Account?

    Yes.

    Downtime Actions

    In case of POEMS Internet or POEMS Mobile downtime, kindly contact our Customer Experience Hotline at 6531 1555 or your Trading representative for more information.

    How do I know which stocks are CPF approved?

    You may refer to the SGX website for the list of CPF Approved Stocks.

    POEMS Mercury

    Under what circumstances is contra performed?

    Contra is performed as long as there is a corresponding SELL contract to match against an outstanding BUY contract of the same counter (not applicable to CPF/SRS trades) on condition that the outstanding BUY contract is purchased ON or BEFORE the SELL contract date. The quantity of both contracts (i.e. BUY and SELL) may not exactly match and the Contra quantity is based on the lesser number.    

    What is my login ID and password?

    Your login details are the same as that used to log in for POEMS 2.0, POEMS Mobile or classic POEMS. No separate login details are required.

    General

    Is 2FA compulsory for trading through POEMS?

    2FA is not compulsory at the moment. However, we would strongly encourage you to use 2FA to safeguard your online trading. You may refer to the 2FA Risk Awareness Statement (RAS) to understand the risks involved if you choose to opt out from 2FA.

    Kindly note that for POEMS Mobile, 2FA is supported for
    1. POEMS SG iOS app:
      1. Above v1.3.12 and
      2. Above iOS 4
    2. POEMS SG Android app:
      1. Above v1.0.2
      2. Above Android 4.0 Ice Cream Sandwich
    3. POEMS SG 2.0 iOS app:
      1. Above v2.0.0 and
      2. Above iOS 8.0
    4. POEMS SG 2.0 Android app:
      1. Above v2.0.0
      2. Above Android 4.0 Ice Cream Sandwich

    Can I contra my trades?

    No.

    Securities Borrowing

    Can I lend my securities which are bought using a CPF investment account?

    Unfortunately, you cannot lend the securities which are bought using a CPF investment account through Phillip Securities.

    What are the exchanges / markets supported for equities on POEMS 2.0?

    The following are the exchanges supported on POEMS 2.0 for equities:

    Market(s) Supported Exchange(s)
    Singapore SGX
    Malaysia Bursa Malaysia
    United States (US) NYSE, NASDAQ, AMEX
    United Kingdom (UK) LSE
    Japan TSE
    Hong Kong HKEx, HK Pre-IPO
    Shanghai SSE-A
    Shenzhen SZSE-A
    Thailand SET
    Australia ASX
    Indonesia IDX
    Turkey BIST
    Germany FWB

    Can I open a corporate Share Financing (V) Account?

    Yes.

    Do I have to sell through Phillip Securities after I have borrowed the securities from Phillip Securities?

    Not necessarily, although it is preferred. You may borrow the securities from Phillip Securities but sell them at other brokerages. However, you must communicate this to your trading representatives at both Phillip Securities and the brokerage at which you sold the securities, and our SBL Desk in order for settlement of trades to be performed.

    What is a rights issue?

    A rights issue is an issue of rights to a company's existing shareholders that entitles them to buy additional shares directly from the company in proportion to their existing holdings, within a fixed time period.
    In a rights offering, the subscription price at which each share may be purchased is generally at a discount to the current market price. Renounceable Rights are often transferable, allowing the holder to sell them on the open market.

    Advanced Order Types

    How do I pay via Electronic Payment for Shares (EPS)?

    You can apply for Electronic Payment for Shares (EPS) linkage to link up your Account with your bank account to facilitate payment. To download the application for EPS linkage, please click here.

    After your EPS linkage is activated, you can make fund transfers via ATMs or via internet banking (EPS).

    Note: Fund transfers made before 9pm will be credited into your account the next working day.

    Cash Plus Account

    Do I get any interest/return from the credit balance I maintained in Cash Management (KC) Account?

    Please refer to the FAQ below on Information Sheet.

    How can I indicate a “short sell” order in POEMS platforms?

    1. POEMS 2.0
      Select the "short sell" checkbox.
    2. POEMS Mobile
      Use the "short sell" button to execute the trade.
    Alternatively you can call in and ask your Trading Representative to submit a Short Sell order.

    What if I choose not to use 2FA for trading through Phillip Securities?

    In general, single-factor password authentication is more susceptible to password-based attacks and malware that could result in the compromise and hijacking of online trading accounts by unauthorized parties. This could in turn lead to unauthorized disclosure of your personal and trading information that may be available on the online trading account, or the carrying out of fraudulent trades through your online trading account. Choosing not to use 2FA for the online trading account would increase your exposure to these risks.

    Which trading mode should I use?

    You may use the trading mode which you are most comfortable with. There is no restriction on the mode of trading that you can use.

    What are the risks involved in IPO financing?

    1. In the event of over subscription, you may not get all the shares you applied for.
    2. The share price may drop below the IPO offer price on listing day.
    3. The gains from the allotted shares may be lower than the charges and interest costs.
    4. If the IPO is in foreign denominated currencies, there may be foreign exchange rate risks. The foreign exchange rate will be based on PSPL’s Published Rate at poems web-site on subscription date.

    Does POEMS levy subscription charges?

    No, POEMS does not charge any user subscription.

    How do I search for a counter?

    You may search for a counter via the Search Name / Symbol box in the View Price widget under Prices (LP1) or Trade (LP2). Alternatively, you may use the drop down lists in the View Price widget to browse through the different global markets and exchanges to find a counter.

    Prohibited Trading Conduct

    Market conduct requirements for capital market products are regulated by MAS And SGX under Securities And Futures Act and SGX Trading Rules respectively. Key prohibited conduct include but are not limited to market manipulation, false trading and market rigging. For example, any conduct which creates or is likely to create a false or misleading appearance of the market, or the price of the capital market products is prohibited.

    The following web-links contain details of market conduct requirements:

    I am currently not working and do not have an office number, what should I indicate under the ‘Office Number(Main)’/ ‘Office Number (Direct)’ column?

    You may fill in the column with ‘Home Number’ information to proceed with the form submission.  

    When will the bank deduct the account for my purchase?

    The bank will deduct the funds on the 2nd day after due date (D+2). However, please ensure your bank account has sufficient funds by D+1. Any deficient in payment on deduction day, PSPL shall have the discretion to sell or dispose of any or all of the shares on D+2 onwards.

    Why is my sale proceeds placed in available cash and not returned to my bank account?

    This is a feature for ledger based account(PCMA, Cash Prepaid, Custodian, Margin & Share Financing) where these accounts provide ledger facility for you to manage your cash in your trading account.

    This available cash can be used to settle your future trades automatically. No further settlement instruction is required so long as you ensure sufficient funds available for the settlement.

    You can also withdraw the available cash anytime; there is no lock-in period or additional fees for the withdrawal.

    The Online Security Portal has blocked my account due to multiple unsuccessful attempts. What can I do?

    You will need to reactivate your account if we are unable to validate your identity, or you have exceeded the maximum number of attempts to submit a valid OTP. Please call our hotline at 6531 1555 or visit us at any of our Phillip Investor Centres (PICs).

    What are the benefits of e-Statements?

    It is safe, secured and environmentally friendly. With one login, you will be able to see all your e-Statements, with instant access of up to 12 months for past monthly statements and up to 3 months for past contract notes from the time you are enrolled.

    What are the exchanges / markets supported on POEMS Mobile 2.0?

    The following are the exchanges supported on POEMS Mobile 2.0 for equities:
    Market(s) Supported Exchange(s)
    Singapore SGX
    Malaysia Bursa Malaysia
    United States (US) NYSE, NASDAQ, AMEX
    United Kingdom (UK) LSE
    Japan TSE
    Hong Kong HKEx
    Shanghai SSE-A
    Shenzhen SZSE-A
    Thailand SET
    Indonesia IDX
    Turkey BIST
    Germany FWB
    Australia ASX

    Why does my reward points remain as 0 even though I have performed some trades?

    Reward points will be credited into your account the next trading day after an equity trade is completed.

    Please note that the reward points will only be awarded for equity trades done via POEMS 2.0, POEMS Mobile 2.0 and POEMS Mercury on both local (except trades done under Unit Share) and selected foreign markets (NYSE, AMEX, NASDAQ, HKEx, SET, Bursa, SET, TSE, LSE, SSE-A, SZSE-A).

    Trades that were keyed or assisted by your Trading Representative do not qualify for POEMS reward points.

    Can I trade Unit Share Market for multiple financial markets?

    No. At the moment, Unit Share Market is only for SGX market.

    How does it work? ** Step by step guide

    Clients can view the Online Contra statements under STOCKS>ACCT MGMT
    Step 1. ACCT MGMT >STOCKS> Outstanding Position (For current outstanding trades)
    Step 2. Click on the Contra statement number
    Step 3. A pop-up box will appear once the Contra statement number is clicked. The contra statement remains accessible after the transaction is settled in the following places. (Applicable to only Phillip Cash Management, margin, Phillip Financial and custodian accounts)

    Can I open a joint Custodian (C) Account?

    Both applicants must be above the age of 21 years old in order to open a joint Custodian (C) Account.

    Will contra be performed if the settlement currency of a SELL contract is different from that of the outstanding BUY contract?

    Yes. The settlement currency of a SELL contract will be changed to the same settlement currency of the outstanding BUY contract.

    Can I login with my 2FA (Two-Factor Authentication) OneKey token?

    Yes you can. For existing POEMS clients, proceed to login as usual with your 2FA OneKey or SMS OTP. For new POEMS clients, log in to POEMS 2.0 to register/activate your 2FA OneKey token.

    Can I open a joint margin account?

    Yes.  Please visit Phillip Investor Centre or contact Trading Representatives.

    Will my transaction costs go up as a result of the brokers implementing 2FA?

    No, your transaction fees will remain the same. Customers will not be required to pay for any additional costs.

    Can I use CPF or SRS for SBP?

    No, you cannot use CPF or SRS funds for SBP investment.

    Can I open a joint Share Financing (V) Account?

    Yes.

    How do I know which of my securities are eligible for lending?

    All securities are eligible for lending as long as there is demand for them. You can consult the SBL Desk or your trading representative.

    How many times can I leverage on my capital through using Phillip Securities’ SBL facilities?

    The initial margin requirement is 30% of the market value of loaned and sold securities. Hence, you can leverage up 3.33 times of your capital for short selling.

    Where can I find the list of corporate actions taken by companies listed on SGX?

    You may go to the SGX website to find the list of corporate actions and company announcements.

    How do I pay via eNETS?

    1. Login to POEMS 2.0
    2. Click on Acct Mgmt > Deposit Fund
    3. Select the account (Stocks or CFD) you wish to transfer to and indicate the amount (in SGD) to transfer
    4. Tick the Terms & Conditions checkbox, then click on the “Continue to eNETS” button
    5. The eNETS transaction page will appear as a pop-up window
    6. Select your bank and continue with the transaction. You will see the confirmation page if the transaction is completed successfully.

    Stocks
    • Deposited funds will be credited by the next working day. This feature does not include credit card funding.

    CFD
    • During business hours (Mondays to Fridays, 8.45 AM to 5.00PM): Deposited funds will be credited on the same day.
    • During non-business hours: Deposited funds will be credited by the next working day. This feature does not include credit card funding.

    Note:
    • The maximum transaction amount depends on your bank account withdrawal limit and varies across different banks. For more information, please check with your bank.
    • Please ensure that your pop-up blocker is disabled / allow pop-ups for eNETS website.

    What is Excess Funds Management Facility?

    Excess Funds Management Facility is a feature that allows customers to earn returns through the excess funds parked in their trading account. In this manner, the excess funds not used for trading are not left idling and this means your money works harder for you. The excess funds will be invested on a discretionary basis into Money Market Funds. Currently, excess SGD funds will be invested in the Phillip Money Market Fund whereas excess USD funds will be invested in the Phillip USD Money Market Fund.

    Phillip Money Market Fund (PMMF) is a stable yielding unit trust fund managed by Phillip Capital Management Pte Ltd. The fund was introduced in April 2001 and is diversely parked in Singapore government bonds, bills, commercial papers, etc. The fund aims to preserve the principal value and to maintain a high degree of liquidity.

    Phillip Money Market Fund is regulated by the Monetary Authority of Singapore (MAS). The fund is fully liquid and available for your withdrawal anytime you want.

    Is it limited to SG market only?

    Yes, “Short Sell” indication is limited to SG market only.

    How can I protect myself if I choose not to use 2FA when trading on POEMS?

    You should observe the following practices to secure the confidentiality and integrity of your password and PIN (for funds transfer), security tokens, personal details and other confidential data as far as possible. These will help to prevent unauthorised transactions and fraudulent use of your accounts and make sure that no one else would be able to observe or steal your access credentials or other security information to impersonate them or obtain unauthorised access to your online accounts:

    You should:
    (a) Take the following precautions to secure your PIN and password (“credentials”);

    • Credentials should be at least 8 characters of alphanumeric mix;
    • Credentials should not be based on guessable information such as user-id, personal telephone number, birthday or other personal information;
    • Credentials should be kept confidential and not be divulged to anyone;
    • Credentials should be memorised and not be recorded anywhere;
    • Credentials should be changed regularly or when there is any suspicion that it has been compromised or impaired; and
    • The same PIN should not be used for different websites, applications or services, particularly when they related to different entities,

    (b) Not select the browser option for storing or retaining user name and password
    (c) Check the authenticity of our website by comparing the URL and our name in its digital certificate or by observing the indicators provided by an extended validation certificate;
    (d) Check that the website address changes from ‘http://’ to ‘https://’ and a security icon that looks like a lock or key appears when authentication and encryption is expected;
    (e) Check your account information, balance and transactions frequently and report any discrepancy;
    (f) Install anti-virus, anti-spyware and firewall software in your personal computers and mobile devices;
    (g) Update operation system, virus and firewall products with security patches or newer versions on a regular basis;
    (h) Remove file and printer sharing in computers, especially when they are connected to the internet;
    (i) Make regular backup of critical data;
    (j) Consider the use of encryption technology to protect highly sensitive or confidential information;
    (k) Log off each and every online session;
    (l) Clear browser cache after each and every online session;
    (m) Not install software or run programs of unknown origin;
    (n) Delete junk or chain emails;
    (o) Not open email attachments from strangers;
    (p) Not disclose personal, financial or credit card information to little-known or suspect websites;
    (q) Not use a computer or a device which cannot be trusted; and
    (r) Not use public or internet café computers to access online services or perform financial transactions.

    IPO Financing

    Who is eligible to apply for IPO Financing?

    Anyone above the age of 21 years old can apply for IPO Financing via any ledger-based account; e.g. Cash Management, Custodian, Phillip Investment or Share Financing Accounts.

    SIPs – CAR / CKA

    Does POEMS impose a minimum amount of trade within a specified period?

    No. The size of the trades and the time frame in which the trades are executed, are solely determined by the user.

    Do I have to go through CAR or CKA modules and SGX Online Education on SIPs if I want to trade in only selected products? Is it compulsory?

    SGX Online Education is designed for you to gain a better understanding of the products. While it is not compulsory for retail investors to complete the SGX Online Education on “Specified Investment Products”, we may assess whether you have the relevant knowledge or experience to trade SIPs.

    How do I add counters to my Watchlists?

    There are 3 methods to add counters to your Watchlists:

    Method 1: Hover and click on +WATCHLIST

    • Move your cursor over the counter
    • Click on the +WATCHLIST button and select the Watchlist you wish to add to

    Method 2: Right-click on counter

    • Right-click on a counter in Prices (LP1) or Trade (LP2) to display sub-menu
    • Hover over 'Add To' and select the Watchlist you wish to add to

    Method 3: Using the Basic Search or Advanced Search Function

    • In the Prices (LP1) or Trade (LP2) tab, click on the Watchlist sub-tab
    • Use the Basic Search or Advanced Search to search for your counter - a list of suggested counters will be shown
    • Click on the counter to add it to your selected Watchlist

    How do I pay via GIRO?

    Yes, you may use GIRO for payment. For more information, please click here.

    Can I sell the SGX listed shares which I have in my CDP account?

    You will need to transfer the shares from your CDP account into your account with Phillip Securities before you can sell it.

    How many counters can I add to each Watchlist?

    Each Watchlist can contain up to 50 counters.

    What is the login for POEMS Mobile 2.0?

    POEMS Mobile shares the same login credentials (Account number and password) as the rest of the POEMS platforms.

    When will I receive my sales proceeds?

    The bank will credit the funds on the next day after due date (D+1).

    I am currently a student and do not have an office number, what should I indicate under the ‘Office Number’/ ‘Office Number (Direct)’ column?

    You may fill in the column with ‘Home Number’ information to proceed with the form submission.  

    Can I trade CPF/SRS shares?

    No, CPF/SRS shares cannot be traded in the Prepaid (CC) Account.

    Accredited Investor Application – Individual

    Accredited Investor Application – Individual

    For an individual customer who has interest to be certified a Accredited Investor to invest in eligible products.

    Attention: APU
    250 North Bridge Road
    #06-00, Raffles City Tower
    Singapore 179101

    How do I withdraw the money?

    Please login to POEMS and go to Stocks >> Acct Mgmt >> Online Forms.

    You will need to indicate the amount you wish to withdraw and which bank account you want the funds to be credited into.

    The cut off time for submitting the online withdrawal form is 10am on workdays. If you submit the request before 10am, the fund will be credited into your bank account on the same day or one working day later. (Time varies, depending on bank)
    If you submit the request after 10am, the money will be credited into your bank account one to two working days later. (Time varies, depending on bank)

    Note: Please refer to FAQ > Trading > Payment & Settlement > Currency Conversion for client with Multi Currency Facility for more information on auto-currency conversion when a debit balance occurs in a currency resulting from a withdrawal.

    I am currently overseas. Will I receive the ePIN Mailer or OTP?

    Phillip Securities will continue to send you the OTP via SMS, and you should be able to receive them in case for personal SMS when you are overseas. However, you must have opened a Phillip Account with us locally at our Phillip Investor Centres (PICs) at the point of account opening.

    Your receipt of the SMS OTP will also depend on your mobile network operator's roaming service and may subject to additional roaming surcharges.

    Do I need to pay for the e-Statement service?

    The service is provided free of charge.

    What are the commission and charges for trading Unit Share Market through POEMS?

    Trades Denominated in Online Commission Rate Mininum*
    SGD0.28%S$25

    Note:

    1. The normal commission rates for the board lot will be applied to the amalgamated unit share and board lot shares.
    2. Minimum commission will apply even if sales proceeds are less than commission payable.
    3. For trade settlement in other currency (i.e. USD, HKD), minimum commission of S$25 will be converted to its respective settlement currency at the prevailing exchange rate.
    4. Unit share commission and charges stated above do not apply to Phillip Investment Account - Prepaid (CC) accounts

    Will I still receive physical Contra statements?

    No. Online Contra statements are now obtainable electronically via POEMS 2.0 and POEMS Mercury.  

    Can I sell my existing shares through the Custodian (C) Account?

    No. You would have to transfer the shares into Custodian (C) Account before you can sell them.

    Can I contra my CPF trades?

    Contra is not allowed for CPF trades, i.e. you are not allowed to buy and sell the same stock on the same day unless you have sufficient shares in your CPF account to deliver for the sell trade.

    What is the settlement currency?

    CPF trades can only settled in SGD.

    When must I make payment for contra losses?

    Contra losses must be settled WITHIN 7 calendar days (or 1 week) from the statement date.  

    Share Financing (V) Account

    Can I place trading orders 24 hours a day?

    For stocks and shares, you can place trading orders for 24 hours, except during the period between 5.16pm - 5.26pm. Orders placed after 5.26pm will be placed on queue on a first come first serve basis for the next trading day. For Foreign Markets, please click here.

    Why is my account suspended and how can I re-activate it?

    Generally, account suspension happens when:
    • Clients key in the wrong account number with the right password more than 3 times.
    • Clients key in the wrong password with the right account number more than 3 times.
    You may re-activate your account by click here. Alternatively, you may contact our Customer Experience Team at 6531 1555 during office hours.

    Note:Your password is case sensitive.

    What are the assets tradable on POEMS Mercury?

    POEMS Mercury is a multi-asset platform that offers trading for the following asset classes: Equities, Exchange Traded Funds (ETF) and Contracts for Differences (CFDs / CFD-DMA)

    Can I sell my existing shares in CDP through Margin (M) Account?

    No. You would have to transfer the shares into your Margin (M) Account before you can sell them.

    Will I be able to open a Corporate Account Online?

    We do not cater to Online Corporate Account opening at the moment. Please bear with us while we work on this. In the meantime, kindly visit our Phillip Investor Centres to obtain and fill in the required forms.

    What if I lose my 2FA OneKey device and urgently need to trade online?

    You can contact your respective trading representative to execute the trades.

    Will I be informed first before the loan is made?

    The securities borrowing/lending agreement enables Phillip Securities to on-lend your securities with your one-time standing approval. We will not notify you prior to borrowing the securities from you. You may check your lending position by logging into POEMS Online under SBL portfolio which set out the securities lent, quantity as well as the lending rate secured.

    Unit Trust

    Can I sell my existing shares through Share Financing (V) Account?

    No. You would have to transfer the shares into your Share Financing (V) Account before you can sell them.

    How do I transfer-in my holdings maintained with other distributors or banks?

    You may transfer in your holdings to enjoy ZERO transaction fees (e.g. no sales charge, switching fees) and ZERO ongoing fees (e.g. no platform fees) when you transact Unit Trust online via POEMS.

    Also, be rewarded up to $1,000* when you transfer in your holdings to us!

    For more information regarding transfers-in, please refer to our Transfer-in page.

    What is an Securities Advisory Service?

    The Securities Advisory Service allows your representative to recommend stocks and assist to place trades for you upon your confirmation.

    How do I perform the short trade?

    There is no special platform required to sell the borrowed securities. The way of performing short trades is the same as the way you perform a normal buy / sell trade. You will sell the borrowed securities in the ready market as if you are selling your own securities. This short trade has to also be communicated to your trading representative for settlement latest by T+1 of sale.

    How do I open a CFD account if I am a new customer?

    CFD account is a tagged on facility to POEMS account. Hence, to open a CFD account, you need to open a POEMS account as well. You may do so by the following methods:

    1. Apply online with CFD facility checked in Step 2.

    OR

    2. Kindly visit our Phillip Investor Centres to fill in the relevant application forms. All new application forms must be signed in the presence of a Phillip Securities witnessing officer as per SGX regulations.

    Platforms

    How much are the dividend charges?

    Dividend Dividend Charges
    Cash Dividend 1% on net dividend subject to min of S$1.07 and capped at S$53.50 (inclusive of GST)
    Scrip Dividend S$10.70 (inclusive of GST)

    Accounts with multicurrency facility will receive the cash dividend in declared currency unless otherwise determined by the issuer/PSPL.
    Dividends are subject to tax at source. Tax rates vary according to the respective country's tax rates. Changes may change from time to time at the discretion of Phillip Securities Pte Ltd.
    Both Cash and Scrip Dividends are subject to foreign broker fees (if applicable).

    What are the account types that have access to this New and Improved Online Password Reset service?

    All account types (Individual, Joint and Corporate) can use this service.

    Kindly note that Corporate account holders can only reset their password via post for security reasons.

    Charges

    What is Money Market Fund?

    Money market funds consist of high quality, short-term instruments of 397 days or less. They include high quality government and corporate bonds, commercial bills and fixed deposits.

    On which regional bourses can I trade?

    POEMS allows investors to trade shares on the following: For more details, please click on the respective markets above.
    Clients who wish to trade on foreign bourses not available in POEMS may submit orders through your Trading Representative. For Night Dealing, please call 6533 3159 / 6339 8842.

    How can I check my positions and returns under the Excess Funds Management Facility?

    Upon login to your Phillip Account, you may view your monthly positions and returns from Acct Mgmt > Stocks > Transaction History.

    Contra

    How do I pay via cheque?

    Our Phillip Investor Centre accepts cheque deposits to support the following:

    1. Settlement of Contracts (except for overdue, force-selling and futures contracts and CFD margin call)
    2. Top-up / Payment (except for overdue, force-selling and futures contracts and CFD margin call)

    Cheque deposit is available from Monday to Friday, 9.00am to 6.00pm (except public holidays).

    • For Securities Financing (Phillip Financial Pte Ltd) account, cheque should be made payable to Phillip Financial Pte Ltd
    • For other accounts (except for futures accounts), cheque should be made payable to Phillip Securities Pte Ltd

    Cheque has to be deposited on or before the due date. For same day processing, please drop your cheques at the designated box on 6th floor @Raffles City Tower by 3pm.

    Please note:

    • Please indicate your trading account number, details of payment (eg: contract number), name of account holder and contact number on the back of the cheque.
    • SGD cheques and USD cheques must be drawn from a bank in Singapore with Local (Singapore) clearing.
    • HKD cheques must be drawn from a bank in Hong Kong and a courier fee of S$21 applies.

    While I already own the shares, what if I marked the “Short Sell” checkbox wrongly and the order has been executed?

    You are required to inform your Trading Representative immediately once you discover your executed sell trades have been marked wrongly.

    Does IPO Financing allow joint application?

    No. IPO Financing is not allowed for joint application.

    Are there any taxes levied on capital gains?

    Please consult your tax advisor for clarification on taxation issues.

    POEMS ePIN Mailer

    Do I need to open a separate account to trade SIPs?

    No. You can use your existing stock trading account to trade SIPs.

    I have some Watchlists in Classic POEMS, do I still have to create new Watchlists for POEMS 2.0?

    No, you do not have to re-create new Watchlists for POEMS 2.0. Simply import your Watchlist by following these steps:

    Step 1: In the Prices (LP1) or Trade (LP2) tab, click on the Watchlist sub-tab

    Step 2: Select Import Watchlist - the left panel shows your Watchlists from P1; the right panel shows your Watchlists in P2

    Step 3: Drag and drop the counters/watchlist from the left panel to the right panel - the counter will appear on your selected Watchlist in P2.

    Step 4: Click on the Confirm button to save your changes.

    Can I do contra?

    Yes, you may perform contra before or on the due date of the purchase contract.

    I am unable to complete the form filling and would like to fill it up later of the day. May I?

    Yes, you may click on the ‘Next’ button and the information that you have keyed in for the page will be saved in our system. You may expect to receive an email within the next hour and a half after exiting our application form page. You can continue the form submission any time within the next 30 days using the direct link provided in the email that you had received.

    Why do I get a “Login failed” message when I try to login?

    You could have keyed in the wrong account number or password. Please note that the password is case sensitive.

    When can I retrieve my e-Statements through POEMS?

    We will send email notification(s) to your latest updated email address when your e-Statements are ready for viewing.

    What is the validity of the SMS OTP after I have successfully answered the security questions on the Online Security Portal?

    Your SMS OTP will expire in 2 minutes.

    Will I be able to ‘Amalgamate’ the Unit Share Trades?

    Yes. Amalgamation of your many unit share orders is done automatically by the system, if the following conditions below are met:
    • The amalgamated trades must be of the same trading day, stock and settlement currency.
    • The amalgamated trades must be of the same action (e.g. :buy action amalgamates with another buy action)
    • The amalgamated trades must be the same payment mode (e.g. contra amalgamated with contra, cash amalgamated with cash, CPF amalgamated with CPF)
    • If the amalgamated quantity is equal or greater than board lot size, the normal commission for board lot size will apply.

    Is there an expiry date to the POEMS Reward Points?

    POEMS Reward Points have a validity period of at least one year from the date they are earned. Your points will expire at the end of every calendar quarter (March, June, September, December), one year from the date they are earned. Below is an example:  
    Points Earned on Expiry Date
    8 February 2019 31 March 2020
    12 August 2019 30 September 2020
    21 December 2019 31 December 2020
    29 January 2020 31 March 2021

    Is there any charge for Online Contra statements?

    No charge for viewing contra statements electronically. In fact, client saves time and effort since all details are retrievable via their POEMS accounts.  

    Can I sell those shares allotted (IPO Shares) through Custodian (C) Account?

    No. You would have to transfer the IPO shares into Custodian (C) Account before you can sell them.

    Can my contra-profits of Stock A be used to net-off losses from Stock B?

    Yes, contra-profits will nett-off any outstanding losses.

    Can I view orders placed through POEMS Mercury on POEMS 2.0?

    You may only view/withdraw SGX Limit and Stop Limit day orders placed through POEMS Mercury on POEMS 2.0. Simply go to the ‘Order Status’ tab, under ‘Today’s Orders’. Likewise, the orders placed using POEMS 2.0 or POEMS Mobile will be reflected on POEMS Mercury. You may view and/or withdraw these orders using POEMS Mercury.

    However, for foreign markets, only working limit orders placed on POEMS Mercury will be shown on POEMS 2.0. For the advanced order types, it will be reflected in POEMS 2.0 only when the orders are completed. CFD Synthetic Orders placed through POEMS Mercury will not be reflected on other platforms until the order is filled.

    Can I withdraw my orders after placing them?

    You can, however, orders that have been processed (done) cannot be withdrawn.

    What is the SGX share transfer charges?

    PSPL Singapore Securities Transfer Services Charges Schedule Effective from July 1st, 2018

    Type of service (Singapore Securities Transfer) Total fees (include CDP charges)
    No Change in Beneficial Owner (Between Own, Joint OR Immediate Family Member)
    Client’s GSA -> PSPL sub a/c (CDP 4.2 form) S$10
    Other Financial Institution -> PSPL sub a/c (Waived)
    PSPL sub a/c -> client’s GSA S$20
    PSPL sub a/c -> Other Financial Institution S$60
    PSPL sub a/c -> PSPL sub a/c (other than Prepaid (CC) and Cash Plus Account) S$20
    PSPL sub a/c -> PSPL Prepaid (CC) and Cash Plus sub a/c S$60
    Change in Beneficial Owner (Off Market Transfer)
    PSPL sub a/c - client’s GSA 0.25% of share valuation (min. of SS$100) +
    2 x [0.015% of share valuation (min. of S$75)]
    PSPL sub a/c - PSPL sub a/c
    PSPL sub a/c - Other Financial Institution 0.25% of share valuation (min. of SS$100) +
    [0.015% of share valuation (min. of S$75)]
    Other Financial Institution - PSPL sub a/c
    Change in Beneficial Owner (Between Related Company OR Company and its Shareholders/Directors/Employees)
    PSPL sub a/c - client’s GSA S$50 + 2 x [0.015% of share valuation (min. of S$75)]
    PSPL sub a/c - PSPL sub a/c
    PSPL sub a/c - Other Financial Institution S$50 + [0.015% of share valuation (min. of S$75)]
    Other Financial Institution - PSPL sub a/c
    Important Notes:
    1. All fees and charges above are based on Per Counter Per Transfer basis and are subject to GST.
    2. PSPL reserves the right to impose other charges or to revise the fees and charges without prior notice.

    Can I sell those shares allotted (IPO Shares) through Margin (M) Account?

    No. You would have to transfer the shares into your Margin (M) Account before you can sell them.

    When do I need to utilize 2FA when I trade with POEMS?

    You will need to register for a 2FA token - OneKey via POEMS and link it up to start using the 2FA feature.

    Do I need to have a minimum quantity for each security to be eligible to lend?

    There is no minimum quantity to be eligible. However, due to certain nature of some loans, it might be more effective for Phillip Securities to borrow from lenders with certain level of quantity available.

    Can I sell those shares allotted (IPO Shares) through Share Financing (V) Account?

    No. You would have to transfer the shares into your Share Financing (V) Account before you can sell them.

    Securities Advisory Service

    Can I sell direct to the highest bidder (highest buyer’s price) using SBL facilities?

    As you are trading in the normal market, you can have the flexibility of choosing the type of order (market order or limit order). This means that you may either sell direct to the highest bidder or queue at the price you desire.

    How much are the corporate action charges?

    Types of services Cash Offer, Rights Issue, Privatisation Exercise, Merger & Exchange, Liquidation, Redemption of Warrant, Loan Stock or Bonds, Capital Distribution, Tender Sales, Warrant Conversion
    Fees and charges S$10.70 (inclusive of GST) + Foreign broker fees and taxes (if applicable)

    Corporate Actions

    What is the foreign share transfer charges?

    Phillip Securities to External Broker SGD 53.50 per stock per transfer (inclusive of GST)

    Additional charges apply to the following markets:
    UK: USD 25 (Foreign broker fees, settled in SGD)
    JP: JPY 1,000 for the first lot, JPY 500 for every subsequent lot, up to a maximum charge of JPY 6,000 (settled in SGD)
    AU: USD 12 (Foreign broker fees, settled in SGD)
    External Broker to Phillip Securities No charge by Phillip Securities Pte Ltd. Please check with your external broker for their charges.
    Note:
    1. For US transfer via Direct Registration System "DRS", there will be foreign broker fee of USD 50.
    2. To transfer holdings from Issuer Sponsored to Broker (CHESS) Sponsored, there will be foreign broker fees of AUD 50 (Settled in SGD) and courier fees of SGD 32.
    Fees are subject to changes.
    Time required to transfer shares to Phillip Securities This varies. It depends when the external broker transfers out the shares electronically. Under normal circumstances, once shares are transferred out by the external broker, it takes 2-3 days for Phillip Securities to receive the shares.
    Note: Share transfer facility is not available in selected markets. Rates may change from time to time at the discretion of Phillip Securities Pte Ltd.

    CPF/SRS

    How do I pay via Internet Bill Payment?

    You can also make payment using Internet Bill Payment via POSB/DBS bank, UOB bank, OCBC bank, Standard Chartered bank & Maybank.

    Please enter 7 digits of your trading account number under billing reference number e.g. trading account “123456”, please enter “0123456”;

    Note:
    Internet Bill Payment fund transfers takes two working days before it is credited into your account. Please check with your respective banks for actual cut-off timing and location of the Bill Payment function.

    *Please note that Citibank bill payment may take 5-7 working days for us to receive your payment.

    Is Cash Management (KC) Account chargeable?

    We are pleased to offer this account with:-
    • No fees and charges on maintaining or usage of the account.
    • No requirement of minimum balances.
     

    What if I short sell a counter and did not cover my position on the day itself?

    SGX will regard the sale transaction as a short-sell and will conduct a buying-in on due date.

    How do I participate in IPO Financing?

    If you have an existing ledger based account with us, you can submit an IPO Financing Application form with your signature and the 20% co-payment to us. You may also choose to visit any of our investor centers for further assistance.

    How do I know if a counter is a SIP?

    All Specified Investment Products will be marked with the “@” symbol at the end of the name of the security:
    Counter Name Naming (Before Tagging) Naming (After Tagging)
    SPDR Gold Shares GLD 10US$ GLD 10US$@

    GIRO

    Join GIRO as it is the easy and convenient way to pay your bill. To apply, simply fill in the GIRO application form and mail it back to us at: 250 North Bridge Road #06-00 Raffles City Tower Singapore (179101)

    Can I transfer my existing shares held in another brokerage to this account?

    Yes. We do not charge for incoming transfer.

    Can I change my password on POEMS Mobile 2.0?

    Yes, you can. To do so:
    1. Login to app
    2. Go to Settings > Login and Passwords > Change Password
    Kindly note that the change of password will apply to all of POEMS platform access.

    How do I submit a trade?

    There are 3 ways to submit a trade in POEMS 2.0:

    Method 1: Via Trade (LP2) tab
    • Click once on the specific counter in the View Price widget. The selected counter’s last done price will show up on the Trade widget on the right.
    • Select the Order Type and the Trade Action [BUY / SHORT (SGX only) / SELL].
    • Enter the Limit Price and Total Quantity. The Gross value is calculated based on the selection.
    • Select your Payment Type, Settlement Currency, and Order Validity if required.
    • Enter the password in the password field and click on the BUY/SHORT SELL/SELL button.
    • On the next screen, preview and confirm your order. Click on the SUBMIT button and the order will be submitted.

    *For your convenience, the system will remember the quantity that you had last indicated, and reflect the same figures under the Quantity menu. It does not reflect the amount you actually hold.

    Method 2: Double-click on counter
    • In the View Price widget, double click on the specific counter. A Trade ticket popup will appear.
    Method 3: Right-click on counter
    • In the View Price widget, right click on the specific counter to bring up the sub-menu.
    • In the sub-menu, select Trade to open a new Trade ticket popup.

    When will contra loss/gain be settled under GIRO?

    For contra loss: The bank will deduct the funds on contra statement date + 1. For contra gain: Contra gain will be paid out on contra statement date +1 and no reversal is allowed once paid.

    How do I submit my original documents to Phillip Securities?

    You may mail in the original documents to the following address:

     

    PHILLIP SECURITIES PTE LTD
    250 North Bridge Road
    06-00 Raffles City Tower
    Singapore 179101

     

    Attn : POEMS Dealing Team (Account Opening)/ (Trading Representative Code)Application reference number:______________ 

     

    For your convenience, you may download the self-addressed envelope by clicking this link  

    Can I retrieve all my e-Statements using one POEMS login?

    Yes, except for joint accounts which will be available via the specific joint account's login.

    What if my mobile number is wrong or has not been updated in POEMS?

    For ePIN activation, Phillip Securities will send a SMS OTP to the mobile number registered at the point of account opening.

    If your mobile number is incorrectly registered or you have changed your mobile number prior to receiving the ePIN Mailer, please update your particulars by submitting the Update Account Particular Form (i.e. Update of mobile number). Written requests will not be accepted by CDP.

    For Cash Management account holders, please contact us after you have received notice from CDP that your address has been changed. If you have Unit Trust account, please write in to Unit Trust department to update your new address.

    Can I submit a trade greater than the Board Lot size in Unit Share Market?

    No. Unit Share Market only allows the trading of odd lots in quantity less than the board lot size. For example: To buy 120 Creative shares, you will need to place 2 separate trades. Firstly you will have to submit a buy order of 100 Creative shares in the SGX Board Lot Market. Then you have to submit another buy order of 20 Creative shares in the Unit Share Market.

    What can I redeem with my POEMS Reward Points?

    We have a selection of market data, trading services, magazines and vouchers for you to choose from. To view the latest items available for redemption, simply login to POEMS 2.0, click on Market Data & Rewards tab, then click on New Subscriptions subtab.

    How long can we view the Online Contra statements?

    As the Online contra statements will appear in the outstanding position, this month’s transactions and transaction history, clients can view this up to 12 months year to date. You can view the online contra statements up to 12 months year to date on Outstanding Position, This Month’s Transactions and Transaction History on POEMS 2.0 and POEMS Mercury.

    Can I use my sales proceeds from my CPF trade to settle other purchase contracts?

    If you intend to use the sales proceeds to settle your new purchases, you can only purchase the stock one day after you have sold the stock (subject to CPF investment limit).

    Can the foreign share custody fees be waived?

    Yes, we will automatically waive the monthly charges if you have at least two trades in your account for the month, regardless of trade size and whether you trade local or foreign shares in that account.

    If I am settling by GIRO, can I contra?

    Yes, you may do so within the contra period.  

    Can I amend my orders after placing them?

    You can decrease the quantity of order placed, with no change in queue priority. Applicable for SGX orders only.

    Can I use my SRS funds to purchase shares?

    Yes you can. Before submitting an SRS trade, you need to open an SRS Investment Account with an agent bank. The SRS Investment Scheme account number also needs to be updated into your Trading account with us. Please contact your trading representative to update your SRS Investment bank account details. It will take 2 – 3 working days for the linkage to be updated. Once updated, SRS trades can be conducted on POEMS.

    After the linkage has been established, you will need to select the option "SRS" under "trade type" to conduct an SRS stocks trade. You are advised to check on the SRS eligibility with your SRS operators before submitting the order.

    Please note that you can only submit SRS trade after linkage has been established. Contra is not available for SRS trades.

    How do I transfer the shares into my Margin (M) Account?

    You can transfer the shares by signing the relevant forms. Please contact your trading representative for a copy of the form.

    What is OneKey?

    OneKey is the product name of the 2FA security device from Assurity, a wholly-owned subsidiary of the Infocomm Development Authority of Singapore ("IDA").

    How long will my securities be lent out?

    The duration varies from loan to loan. There is no fixed period which a borrower will have to borrow.

    How do I transfer the shares into my Share Financing (V) Account?

    You can transfer the shares by signing the relevant forms. Please contact your trading representative for a copy of the form.

    Can I use a different email address for the ePIN?

    We regret to inform that using a different email address is not allowed. We only send the electronic pin mailer to the email address registered at the point of account opening.

    CFD

    Do I need to put in any collateral after I have sold the securities?

    Yes. You will have to put in collateral latest by the day following the short sale. Accepted collateral can be in the form of cash or marginable securities as prescribed by Phillip Securities. All accepted securities will be assigned a collateralized value.

    Trading

    What effect do corporate actions have on prices?

    Corporate actions may or may not have effect on prices and subject to other macroeconomic factors such as changing market forces of demand, supply, political/economic events, market sentiment etc. For example, a stock/share split has a direct impact on prices: price of the share will be lowered. A company paying out cash dividends may have impact on its share price due to the economic value transfer from company to investors.
    Accounts with multicurrency facility will receive the cash dividend in declared currency unless otherwise determined by the issuer/PSPL.

    How do I pay via Telegraphic Transfer?

    You can also make payment by Telegraphic Transfer (TT) if your funds are currently deposited with an overseas bank. TT fund transfers are allowed for SGD, USD, HKD, JPY, MYR, AUD, GBP, EUR, CAD & CNY.

    Do note that the banks may levy bank charges for each TT fund transfer made, please check with your bank for the respective charges. Phillip Securities does not charge any fees for incoming TT fund transfers.

    You will need to provide your bank with our bank account details for Telegraphic Transfer. Please click here for TT details.

    Please also indicate your trading account number and account holders' name(s) on your TT payment details to ensure that funds received will be correctly credited into your Trading account.

    As TT fund transfer may take up to a week to be successfully transferred, do check that the funds are already credited into your account or speak to your trading representative for enquires on status of transfer.

    In the event that PSPL is unable to identify the account for the amount to be credited, PSPL may reject the amount transmitted after reasonable endeavours have been made to trace the source of the deposit.

    Any bank charges incurred during the course of event will be borne by the client. If you are topping up account to pick up your outstanding shares, please ensure that we received your funds before/on due + 1 day.

    Please note that we will not be held responsible for any loss, charge or damage arising from the rejected fund or delay in crediting the amount into the account.

    What is required to open Cash Management (KC) Account if I am overseas?

    1. You need to be 18 years and above to open an account with us.
    2. Your account opening documents would need to be certified by a Notary Public, Commissioner of Oaths, Justice of Peace, advocate, solicitor or judicial officer.
    3. You are not blacklisted with the Singapore Exchange (SGX) or with any other securities firm nor have any delinquent account with any other securities firms.

    Are there any penalties on short-selling?

    If you do not have the required shares in your account for delivery on the Settlement Day (the second Market Day following the trade day, or T+2), CDP will buy-in shares on the market to satisfy the delivery obligation. Buying-in shall commence at the time scheduled by CDP on the Settlement Day or the following and successive Market Days.

    price of the previous day – the reference transacted price or the reference bid price. If the securities are not obtained, CDP shall have absolute discretion to raise the price bid by 2 minimum bids, as determined by SGX-ST, from time-to-time throughout the Settlement Day until the securities are bought or delivered to CDP.

    If the securities cannot be obtained during the Settlement Day, the buying-in shall continue on the following and successive Market Days at 2 minimum bids, as determined by SGX-ST; higher than the buying-in bid price at the close of the Settlement Day or the previous Market Day. Thereafter, CDP shall have absolute discretion to raise the buying-in bid price by 2 minimum bids, as determined by SGX-ST, from time to time throughout the Market Day until the securities are bought or delivered to the CDP. If the securities cannot be obtained by the close of the second Market Day, CDP may require the Short-Seller to procure the securities within the time stipulated by CDP.

    SGX will impose a penalty of S$1000 or 5% of the value of the failed trade (whichever is higher) for all buy-ins. A processing fee of S$75 + GST for each failed contract and a brokerage fee of 0.75% + GST of contract value (for the buying-in contract) will be imposed by SGX.

    For further information or clarification, please contact your trading representative.

    How long does it take to process a new Account?

    With MyInfo verification, you will be able to receive your account number immediately. Your account will be activated for trading within 2 working days, subjected to approval and clearance by the proper authorities. For non-MyInfo verification, account opening will take 2 working days after bill payment verification is received.

    Is there a minimum IPO financing application amount?

    No, there is no minimum application amount.

    Securities Borrowing Services

    With counters being labelled as “@”, does it affect my trading?

    You can continue to trade all Specified Investment Products as per normal.

    Reset Password

    Can I cancel my GIRO arrangement?

    Yes, simply fill in the termination form. Phillip Securities Pte Ltd reserves the right to cancel the arrangement.

    Can the foreign share custody fees be waived?

    Yes, we will automatically waive the monthly charges if you have at least two trades in your account for the month, regardless of trade size and whether you trade local or foreign shares in that account.

    I have difficulties uploading the documents, what should I do?

    You may check on the documents whether it is within the file size of 2.85MB and acceptable file format (Image File or PDF). If you encounter further technical difficulties, you may call 6531 1555 for technical assistance.

    How do I trade Unit Share (SGX)?

    There are 2 methods to trade Unit Share (SGX):

    Method 1: Right-click on counter

    • Under the View Price widget, right click on counter to bring up the sub-menu
    • In the sub-menu, select the Trade Unit Share option to open a Unit Share Market Trade ticket

    Method 2: SGX Unit Share sub-tab

    • Under the View Price widget, click on the sub-tab SGX Unit Share
    • Search for specific counters via the Add to Watchlist box – a list of suggested results will be shown
    • Click to add the specific counter to the Watchlist
    • Alternatively, you may also search for the counter via the drop down list available in the SGX Unit Share sub-tab

    *Do note that the SGX Unit Share widget has 5 separate Watchlists for you to add counters and view SGX Unit Share prices

    Do I need a password to access my e-Statements?

    After you have successfully logged in to POEMS/FAME, no additional password will be required.

    When will I be able to receive my ePIN Mailer?

    You will receive your ePIN Mailer upon successful account creation. Receipt of ePIN Mailer will be dependent on your account type and is subject to approval and clearance by the proper authorities:

    Approximately 1-3 business days:

    • (a) Custodian Account
    • (b) Cash Prepaid Account
    • (c) Margin Financing Account
    • (d) Share Financing Account

    Approximately 5-10 business days*

    • (a) Cash Management Account

    *Linkage of your Trading account to your CDP Global Securities Account is subject to CDP's approval.

    On which platform can I view the statements?

    Your statements can be viewed on POEMS 2.0 and POEMS Mercury.  

    Can the quarterly maintenance charge be waived?

    Yes, as long as a minimum of 1 trade (regardless local or foreign and regardless of trade size) is performed Custodian (C) Account in the quarter. Quarterly trading activity is assessed at the end of March, June, September and December.

    Am I entitled to rights when I own shares purchased through CPF funds?

    Yes.

    When will the contra loss/gain be settled under GIRO?

    For contra loss: The bank will deduct the funds on contra statement date + 1.
    For contra gain: Contra gain will be paid out on contra statement date +1 and no reversal is allowed once paid.  

    Which markets are currently available for trading on POEMS Mercury?

    The following are the markets available for trading on POEMS Mercury:
    1. SGX (Singapore Stock Exchange)
    2. HKEx (Hong Kong Stock Exchange)
    3. SSE (Shanghai Stock Exchange)
    4. SZSE (Shenzhen Stock Exchange)
    5. Bursa (Kuala Lumpur Stock Exchange)
    6. NYSE (New York Stock Exchange)
    7. NYSE MKT (formerly known as AMEX)
    8. NASDAQ
    9. SET (The Stock Exchange of Thailand)
    10. FWB (Frankfurt Stock Exchange)
    11. LSE (London Stock Exchange)
    12. TSE (Tokyo Stock Exchange)

    How long does it take for shares to be transferred into my account?

    It will take around two working days for the shares to be transferred into your Margin (M) Account.

    How can I check the status of my orders?

    After your orders have been submitted, you can proceed to [Order Status] to check if the orders are on queue, done, or rejected. All orders will be issued with an order number for easy tracking.

    I have not heard back from your company since I submitted my application online, who can I contact?

    You may contact our General Hotline at +65 6531 1555 to check on the status of your account opening.

    How do I get my OneKey device?

    Please follow steps below to obtain the OneKey device:

    1. Login to POEMS 2.0.
    2. Go to Acct Mgmt > Stocks > 2FA OneKey
    3. In the 2FA portal, click 'Register for OneKey'
    4. Enter your NRIC or FIN and click 'Register'
    5. Follow the on-screen instructions on Assurity Web Portal to register for your 2FA device
    6. After receiving your 2FA device, please activate it
    7. Link your 2FA device by going to 'Link New Device' in the 2FA portal on POEMS

    The OneKey device is issued free to all Singapore Citizens and Permanent Residents who are account holders of Phillip Securities Pte Ltd.

    Click for more information about registration and activation.

    How long does it take for shares to be transferred into my account?

    It will take about two working days for the shares to be transferred into your Share Financing (V) Account.

    What is the lending rate I will get for lending my securities?

    Lending rate varies from loan to loan. The lending rate depends on the supply, stability and size of the loan. Therefore, the rate can only be confirmed at time of loan. The lender will be entitled to the lower of 50% of the lending fee generated (subject to changes at Phillip Securities’ discretion) or the prevailing market rate for borrowing the particular securities.

    What is fractional share?

    A fractional share is a share of equity that is less than one full share.
    Fractional shares usually come about from certain corporate actions such as stock splits, reverse stock split etc.

    How do I compute the value of collaterals required (initial margin & maintenance margin) for the securities I borrowed?

    Initial Margin = 30% of market value of loaned securities

    Maintenance Margin = 130% of market value of loaned securities – (sales proceeds receivable / received + existing collaterals)

    Phillip Money Market Fund

    Can I open a Joint Cash Management (KC) Account ?

    Yes. However, the joint applicant must be above the age of 18 years old and both the main and joint applicants must first open a joint CDP account at Central Depository Pte Ltd (CDP). No joint application if you are below 18 years old. The joint CDP account can be opened at our Phillip Investor Centres(PICs).

    If I have applied through Internet banking/ATM, Could I apply for more shares through IPO Financing?

    No. Multiple applications are prohibited. (Clients are not allowed to subscribe through Phillip and internet banking/ATM simultaneously)

    How do I apply for EPS Linkage service to link up my EPS account with my Account?

    To apply for EPS linkage, please mail in a copy of the Application Form for EPS (Electronic Payment for Shares) to:

    Phillip Securities Pte Ltd
    250 North Bridge Road
    #06-00 Raffles City Tower
    Singapore 179101


    Do note that EPS linkage activation takes 3-4 weeks to be effected. In the meantime, you can continue to do your trading but please make payment using cheque or internet bill payment.

    Securities Lending Services

    Am I able to remove the default setting which logs me out automatically?

    Yes, this is customizable. After logging in, please go to Settings > Login and Passwords > Session Timeout.

    Select <No session timeout>. Kindly note that this option prevents the app from logging user out; however passwords are still required for any transactions made after one hour of session inactivity.

    Where can I find more information about SIPs?

    a. Visit the useful links below:

    b. Call your trading representatives or Customer Experience Hotline @ 6531 1555.

    Can the quarterly maintenance charge be waived?

    Yes, as long as a minimum of 1 trade (regardless local or foreign and regardless of trade size) is performed in the Prepaid (CC) Account in the quarter. Quarterly trading activity is assessed at the end of March, June, September and December.

    Is the GIRO arrangement applicable to both Shares and Unit Trusts?

    Yes, but Giro is only applicable for Non-Ledger Based Account (Cash Account).  

    When will my account be ready to trade?

    The account will be opened within 2 days if all the requirements are met.

    Why do I see the loading circle (progress bar) for an extended period of time?

    The application may require strong internet connection and you may experience slow loading in areas with low network coverage. If this problem persists you should contact your mobile data subscriber or check your Wi-Fi connection.

    How do I view my orders?

    You may view your present day and past 7 days’ orders under the Order Status tab or from the Order status widget under the Trade (LP2) tab.

    Click on the drop down list to filter the orders that you wish to view.

    Will I still receive paper statements if I am enrolled for e-Statement service?

    You will no longer receive paper statements. Your subsequent statements will be available to you online.

    I have not received my ePIN Mailer. What can I do?

    Depending on your account type, please allow the minimum number of working days (see "When will I be able to receive ePin Mailer") from the date of account opening for the ePIN Mailer to be sent to your registered email address.

    Please check that your email address registered with us is up to date, and that your ePIN Mailer is not filtered to other folders in your mailbox.

    If you did not receive your ePIN Mailer after 14 working days from date of account opening, please call our hotline at 6531 1555 or visit us at any of our Phillip Investor Centres (PICs).

    How do I transfer the shares into my Custodian (C) Account?

    You can transfer the shares by signing the relevant share transfer forms. Please contact your trading representative for a copy of the form.

    How do I sell my rights entitlements under CPFIS?

    To sell your rights entitlements under CPFIS, you will need to select the option "CPF" under "trade type".

    When will the contra loss/gain be settled?

    Settlements (For Purchases)
    • Payment in (S$) from clients should be made by contract due date.
    Settlements (For Sales)
    • Sales proceeds will be paid to clients on 1st market day after due date.
    • Contra gains will be paid out on contra statement date + 1.
    • No reversals are allowed once paid.
    • Contra is allowed on the transaction day itself.
    • Clients will receive a monthly statement of all their transactions done in that month.

    Please note:

    a. Contra gain will be credited to trading account or your designated bank account for non-ledger based trading accounts.

    b. Contra loss will be deducted from trading account if there are sufficient funds.

    c. Interest will be chargeable if contra loss is not settled within 7 calendar days,

    What are the Order Types available on POEMS Mercury?

    1. Limit Order
    2. Stop Limit Order
    3. Limit-If-Touch
    4. IF-Done Related Order
    5. OCO (One Cancels Other) Related Order
    6. Market Order
    7. Market-On-Open
    8. Market-On-Close

    How long does it take to start an account?

    Your Margin (M) Account will be ready for trading within three working days upon receiving your completed application if all the requirements are met.

    What is the validity period for my orders?

    All orders submitted are only valid for one day. Orders not done will be cancelled off at the end of each day. New orders need to be submitted for trading the next day.

    How long does it takes to start an account?

    Your Share Financing (V) Account will be ready for trading within five working days upon receiving your completed application if all the requirements are met.

    How about foreigners who are residents of Singapore, can they sign up for 2FA?

    *FIN holders will be able to sign up for 2FA by registering for their 2FA OneKey devices at the Assurity office. FIN cards and passports will be required for verification. Alternatively, they can register 2FA OneKey device directly via Assurity online portal (https://portal.assurity.sg).

    For other foreign Passport holders, they will be able to register for their 2FA OneKey devices in the near future. More information will be provided in due course.

    Duo Galleria
    7 Fraser Street
    #B3-22 / 23 / 24
    Singapore 189356


    *FIN refers to Foreign Identification Number, it is a unique identification number assigned to foreigners who are issued with immigration & work passes in Singapore.

    How is the lending fee computed?

    Lending fee is computed on a daily basis (non-compounded) and accrued to your SBL account on a monthly basis.

    Per Day Lending fee = Lending Rate x Closing Price x Quantity / 365

    What is Cash in Lieu (CIL)?

    CIL is the payment made in lieu of any fractional share entitlement from certain corporate action.

    Is there a validity period for the ePIN Mailer before it expires?

    Yes, the ePIN Mailer that is sent to your registered email address will expire within 14 days from the date of receipt.

    What are the securities available for borrowing?

    The list of available securities and their respective quantities differ from time to time. An updated list may be obtained from your trading representatives (TR) or via POEMS Online. You may borrow such securities by logging into POEMS Online > STOCKS > SBL > SCRIP BORROWING, and instantaneous confirmation will be given. Alternatively, you may contact your TR or SBL Desk to enquire if you could not locate the securities you want.

    Account

    Payment & Settlement

    Can I invest using CPF/SRS monies for the Securities Wrap Service?

    No. CPF/SRS monies cannot be used for the Securities Wrap Service.

    Can I open a Corporate Cash Management (KC) Account?

    Yes. However, you must have a corporate CDP account with Central Depository Pte Ltd (CDP).

    When is the last day to apply for IPO Financing?

    The closing date is 5 business days before the official IPO closing date. Please ensure that the co-payment is put into the ledger based account by the IPO financing closing date.

    Which bank account can I use for the EPS Linkage?

    You can use a bank account from the following participating banks for the EPS Linkage – DBS, POSB, UOB, OCBC, Citibank, Maybank.

    Securities Advisory Service

    What is Risk Warning Statement (RWS)?

    MAS notes that foreign-listed investment products, including EIPs, may carry a different set of risks and different levels of protection for investors from those offered locally. MAS will therefore require intermediaries to warn retail customers of the possible risks prior to the customer’s first purchase of a foreign-listed investment product starting from 28 Feb 2013, as well as to obtain the customer’s acknowledgement on the risk warning disclosure.

    A risk warning disclosure highlights the key risks that customers should be aware of before trading in overseas-listed investment products. These include differences in legal systems, regulatory regime, political, social and economic developments as well as differences in costs, counterparty and correspondent broker risks between the foreign jurisdictions and Singapore.

    How do I submit the CAR and CKA Assessment?

    You may complete the CAR and CKA Assessment through one of the following ways:

    1) Log in to your online trading account via POEMS 2.0 platform. Complete and submit the CAR and CKA Form by going to “Acct Mgmt” > “Stocks” > “CAR & CKA Form” > "Submit".

    2) Approach any Phillip Investor Centre or contact your Trading Representative to complete the physical CAR & CKA Form or email the scanned copy to your Trading Representative.


    Who should submit acknowledgement of the Risk Warning Statement?

    All Retail Investors have to submit their acknowledgement of the Risk Warning Statement, except for

    • Accredited Investor
    • Expert Investor
    • Institutional Investor

    What are the charges for this account?

    Please refer to Prepaid (CC) Account Infosheet.

    When will the funds be deducted for lump-sum investments & under the Regular Savings Plan(RSP)?

    Giro deduction for both lump-sum investments and RSP is on T+1 day.  

    What is POEMS Touch ID / Face ID and how does it work?

    POEMS Touch ID / Face ID is available on both iOS and Android devices.

    Using the POEMS Touch ID / Face ID allows the user to log into the app with fingerprint / facial recognition without having to input your login credentials.

    First time registration is required for POEMS Touch ID / Face ID – on the login screen, simply tap on the “Touch ID” or “Face ID” icon to register with your POEMS account number and password.

    What is the validity period if I qualify for CKA and CAR?

    After you are assessed to be qualified to trade SIPs, we will conduct CAR assessment once every 3 years for accounts that are trading in Listed SIPs, and CKA assessment once every year for accounts trading in Unlisted SIPs. If you trade in both Listed and Unlisted SIPs, we will conduct the review on an annual basis.

    Will I be notified when the account is successfully opened?

    Yes, your Trading Representative (TR) will be contacting you once the account is opened.

    Can I choose to receive e-Statements for some accounts and paper statements for other accounts?

    Once you are enrolled for e-Statements, subsequent statements for ALL accounts will be made available to you online.

    How do I view Time & Sales, Trade Summary and Market Depth?

    There are 2 methods to view Time & Sales, Trade Summary and Market Depth*:

    Method 1 - Right click on counter

    • In the View Price widget, right click on counter to bring up the sub menu.
    • In the sub menu, select Time & Sales, Trade Summary or Market Depth to open a new window with the respective module.

    Method 2 - Trading Info widget

    • Time & Sales, Trade Summary and Market Depth are available via the Trading Info widget. To see how to add a new widget, please refer to the question ‘How do I add a new Tab or Widget?’ below.


    *Market Depth for SGX and HKEx are only available after subscription of SGX Market Depth / Hong Kong Live Price services via POEMS rewards.

    I have successfully created my POEMS Password, but have forgotten my account number/password. What can I do?

    Your account number will be indicated on the ePIN Mailer itself; please refer to the ePIN Mailer first sent to your registered email address. If you have forgotten your password after successfully creating it, please perform an Online Password Reset via https://www.poems.com.sg/new-poems-password-reset/.

    For FAQs on Online Password Reset service, please refer to https://www.poems.com.sg/faq-lists/?id=24512.

    Is the price for Unit Share Market in real time?

    Yes, you can receive live price for Unit Share Market.

    How long does it take for shares to be transferred into my account?

    It will take around two working days for the shares to be transferred into your Custodian (C) Account.

    How much can I invest under CPFIS?

    Please note that the percentage allowed from your investible savings for investment is imposed by CPF and subject to changes by CPF. Please refer to CPF Website for updates. To check for your CPF Investment Scheme holdings, you may contact your agent bank.

    What Order Validities are available on POEMS Mercury?

    (1) Day Order
    The order is only valid for the day that it is entered into the order book. Unexecuted orders will automatically expire at the end of the trading day.

    (2) Good-till-Date (GTD)
    Clients can specify up to a maximum of 30 days for their orders to stay active. The orders will stay active until completed or cancelled.

    How long will it take to open an account from overseas?

    The time it takes to open an account from overseas depends on the postage time required to send the forms to you and for you to return the completed forms back to us. Once the account is opened, we will send the Internet password via mail to you. The whole account opening process may take approximately two weeks or more.

    I have forgotten my POEMS trading account password. How can I request a new password?

    If you have forgotten your POEMS trading account password, here are 2 easy ways you may request for a new one here:

    1. Via Email:

    First, indicate your account number and answer three security questions. An email verification link will be sent to your registered email address. Click on the link provided in the email to confirm the request.

    You will be redirected to a webpage to reset your password (note: an SMS token will be required to complete the process). You will be notified immediately via email when your password has been successfully reset.

    2. Via Post:

    Indicate your account number and answer three security questions. Your new password will be mailed to your registered mailing address within 3 - 5 working days.

    Can I withdraw my orders?

    Orders that have been processed (done) cannot be withdrawn.

    Will POEMS be able to check whether I have the sufficient shares in CDP before I submit a sell order?

    Unfortunately, we are unable to check as we do not have access to the records of your shareholdings. They are held by the Central Depository (CDP) or your CPF/SRS agent bank.

    How long will it take to open an account from overseas?

    The time it takes to open an account from overseas depends on the postage time required to send the forms to you and for you to return the completed forms back to us. Once the account is opened, we will send the Internet password via mail to you. The whole account opening process may take approximately two weeks or more.

    What is the settlement currency of contra gain and loss for contracts opted to settle in traded currency ?

    For accounts with no multi-currency facility, contra gain and loss will be settled in SGD.

    How about Singaporeans who are residing overseas? How do they register and get their 2FA OneKey devices?

    Singaporeans residing overseas may login to POEMS and use the registration link provided to register for the OneKey device. They are required to enter a mailing address, and Assurity will distribute the device to the mailing address accordingly. However, please take note that the address MUST be a Singapore mailing address as per NRIC. Alternatively, if the client would like to use another mailing address, they are required to visit the OneKey Customer Care Centre for verification.

    How do I opt-in for SMART Park/Money Market Fund (Excess Funds Facility)?

    Phillip’s Excess Funds Management Facility, also known as SMART Park, allows you to park your money while waiting for investment opportunities. The excess funds will be invested on a discretionary basis into Phillip Money Market Fund.

    Opt-In on POEMS

    If you would like to opt-in online using another device, kindly follow this path to opt-in:
    Login -> Acct Mgmt (Account Management tab) -> Stocks tab -> Online Forms -> Excess Fund Authorization

    Alternatively, you may contact your Financial Advisor or our call centre at 6531 1555 for more assistance.

    How will the lending fee be paid?

    Lending fee will be paid on a monthly basis, and credited into the lender's SBL account. You may withdraw this lending fee credited by submitting the SBL withdrawal form or contacting your trading representative to do so.

    Who might find this service useful?

    You will find this service useful if you lack the time/ability to carry out DIY trades and/or do not want discretionary investments. This service may also be useful if you are an investor who seeks to receive bespoke stock recommendations and order placement services from your representative.

    What will happen to the fractional share/CIL resulting from corporate action?

    Some corporate actions may result in fractional shares/CIL. As there are expenses incurred by PSPL in handling such fractional entitlements, your right to any such fractional entitlements will be waived in accordance with the terms governing your account. Your share entitlement from such corporate actions will be rounded down to the nearest full share.

    What happens if the securities that I have sold have corporate actions such as dividend distributions, bonus issues or rights issues?

    The borrower will have to protect the lender from any loss of such entitlement. Therefore, if you have sold securities which have impending corporate action entitlements, you can either choose to leave the short position open and compensate the lender for such loss of entitlement or buy back the securities and return to the lender before the ex-date of the entitlement.

    What is Live Positions [Beta]?

    The Live Positions is a value-added feature that allow you to have a quick overview of the live profit and loss performance of your equity trades and/or net stockholdings.

    This feature is currently in Beta. If you have any feedback, please feel free to drop your Trading Representative an email with a screenshot attached.

    Can I use an email address or mobile number that is different from the records in your system for the New and Improved Online Password Reset service?

    We will validate your password reset request using the email address and mobile number that you have registered with us at the point of account opening.

    If your email address and mobile number are incorrectly registered, or if you have changed your email address and mobile number, please submit CDP7.4 form to update your particulars (i.e. Change of Mobile Number). Written requests will not be accepted by CDP.

    Note: Cash Management account holders should contact us after receiving notice from CDP that your particulars have been updated.

    How do I set up a Recurring Plan?

    Step 1:

    Open the Recurring Plan widget. There are 2 ways you can create a Recurring Plan.

    Method 1:
    Search for your desired counter that you wish to set a Recurring Plan for. Right click on the selected counter and select “Set as Recurring Plan”
    Method 2:
    Create a new widget and search for “recurring”. Select the “Recurring Plan” and search for the counter using the search bar.


    Step 2:

    Key in the value, frequency, start date and end date of the Recurring Plan that you wish to place. Key in your password and submit.

    Step 3:

    Check the order status under the “Recurring Plan Status” widget to ensure that the details are correct.

    Step 4:

    Click on the Parent Order number to view details of the Child Order status. The Child Order status will indicate “Triggered” if the order has been successfully sent to the market on the actual trigger date.

    Step 5:

    Open the Order Status widget to view the quantity and actual price executed for the Child Order. The contract will be created the next day, and you will be able to view it under the Account Management Widget.

    Sales Proceeds

    What can I do with SMART Park?

    You are able to use the money in SMART Park for your shares payment or other investment purchases with POEMS. Money market fund units will be automatically redeemed from SMART Park with no additional instruction required.

    How do I register for a POEMS Demo account?

    Register for a demo account

    After you have completed the registration, you will receive an email that contains a link to activate your demo account. The login credentials will be sent to you upon account activation.

    Accredited Investor Application – Joint Account

    Accredited Investor Application – Joint Account

    For a joint account customer who has interest to be certified a Accredited Investor to investor in eligible products.

    Attention: APU
    250 North Bridge Road
    #06-00, Raffles City Tower
    Singapore 179101

    How long will it take to open an account from overseas?

    The time it takes to reach you will depend on the postage time taken to send the forms over to you and for you to send the completed forms back to us. Account opening will take at least 2 weeks upon receiving the completed application forms. Passwords will be sent out via normal mail according to the mailing address registered with Phillip Securities.

    How much can I borrow for the IPO Financing?

    You may borrow up to 80% of the intended IPO application amount.

    Can I link more than one bank account to my Account?

    No, you can only link one bank account to your Account at any one time.

    If I pass the Customer Account Review, can I trade foreign EIPs/SIPs shares without acknowledging the Risk Warning Statement?

    You can still trade in EIPs and SIPs if you have passed the CAR. However, effective from 28 Feb 2013, all investors must acknowledge the RWS to trade Overseas-Listed Investment products.

    How do I “de-activate” POEMS Touch ID / Face ID?

    To de-activate or change an account activated for POEMS Touch ID / Face ID: after log in, please go to Settings > Logins and Passwords > Enable Touch ID / Face ID on Login and “turn off” the corresponding switch.

    Can I use EPS for Shares and GIRO for Unit Trusts?

    Giro arrangement is only applicable to RSP. Payment for lump-sum unit trust investments must still be initiated through EPS (Lump sum payment) by T-day, 9pm.  

    How can I be considered to have the relevant knowledge and experience to trade Specified Investment Products?

    You may be considered to have the relevant knowledge and experience if you meet any of the following assessment criteria:

    1) Done 6 or more trades in the past 3 years (trade experience in each product will be qualified for trading in respective products only):

    • Contracts For Differences
    • Foreign Exchange Margin Trading
    • Structured Deposits and Dual Currency Investments
    • Structured Products
    • Unit Trust and Investment-linked Insurance Policies

    2) Have a diploma or higher qualification in relevant courses such as accountancy, actuarial science, business, capital markets, commerce, economics, finance, financial engineering, financial planning, computational finance and insurance;

    3) Have a professional finance-related qualification (for example, CFA, ACCA etc.)

    4) Have a minimum of 3 consecutive years of working experience in the past 10 years in the development of, structuring of, and management of, sale of, trading of, or research and analysis of investment products or in the provision of training in investment products. (Work experience in accountancy, actuarial science, treasury or financial risk management may also be considered as relevant experience).

    When will I be receiving my poems internet access password?

    You will receive it within 3 days from the account opening date.

    Can I request Phillip Securities to send my past monthly statements to me?

    Yes, the following fees will apply:

    PeriodFees
    Within the past 12 months$21.40 per statement
    More than 12 months$32.10 per statement

    How do I view my outstanding positions for Stocks?

    You may view your outstanding positions by going to Acct Mgmt tab > Stocks > Outstanding Positions. All your outstanding positions of your trades due for payment are shown here.

    How long does it take to start an account?

    Your Custodian (C) Account will be ready for trading within five working days upon receiving your completed application if all the requirements are met.

    If I have an existing Custodian (C) Account maintained with Phillip Securities, can I convert it to Margin (M) Account?

    Yes. Custodian (C) Account can be converted into a Margin (M) Account by signing the relevant forms. Please contact your trading representative for a copy of the form.

    How many counters can I set in the Watchlists in POEMS Mercury?

    You can create 12 Watchlists with 50 counters per Watchlist.

    How can I check whether I have the sufficient shareholdings in my CDP account or CPF agent bank account?

    We would like to advise clients to refer to their latest CDP account statement or CPF agent bank account to confirm actual share holdings before placing any sell orders to avoid potential short-selling. We also strongly encourage clients to apply for an online CDP access pin at www.sgx.com or check with their CPF agent bank so that they can access their shareholding statements.

    What is the cost of each 2FA OneKey device and how long can the battery last?

    The first device issued to Singaporeans and Permanent Residences is free. Replacement devices cost SGD$15 inclusive of GST each. Devices for FIN holders and passport holders cost SGD$15 inclusive of GST.

    The battery life on this device is expected to last for five years.

    For more information, please refer to this website.

    What are the charges for Share Financing (V) Account?

    Please refer to Share Financing (V) Account Infosheet.

    Can I sell my securities even if they are lent out?

    Although you have lent out your securities, you are still entitled to the rights of a shareholder. This includes the right to sell your securities anytime.

    Products & Services

    What do I need to note when I intend to short sell the securities during a corporate action entitlement (dividend / bonus / rights) period but only buy back after the ex-date?

    As a borrower, you will have to protect the lender from any loss of corporate action entitlements at all times. Therefore, when securities are bought back after the ex-date, you will have to reimburse the lender the same amount of corporate action entitlement as if the lender is still holding the securities.

    Short Selling

    What are the circumstances that my CPF trades would be revoked to Cash Trade?

    You might have:
    • Not establish CPF linkage with Phillip Securities
    • Exceeded the investment limit under CPF Investment Scheme
    • Insufficient funds in CPFIS Account (for buy contract)
    • Insufficient shares in CPFIS Account (for sell contract)

    Can I sell my existing shares through Cash Management (KC) Account?

    Yes, Singapore shares held in CDP directly under your name can be sold through Cash Management (KC) Account. Foreign shares bought through other securities houses must be transferred to the Cash Management (KC) Account first before you can sell through it.

    I have an existing trading account with Phillip Securities, can I use the account to apply for IPO Financing?

    Yes. As long as your account is a ledger based account, i.e. Cash management , Margin, Financial or custodian account.

    How do I make payment via EPS after the linkage is activated?

    After the EPS linkage is activated, you may make payment at any of the bank’s Automated Teller Machine (ATM) or using the bank’s internet banking system.

    For cash accounts, you may select payment by "Contract" up to due date or pay by "lump sum".
    For ledger-based accounts, you may only select payment by "lump sum".

    What are the commission rates for Prepaid (CC) Account?

    Commission rates vary depending on the markets and trading modes used to execute the orders. Please click here to view the commission rates.

    Is 2FA (Two-Factor Authentication) supported on POEMS Mobile 2.0?

    Yes, 2FA is supported on POEMS Mobile 2.0. However, activation or linkage of 2FA can only be done via POEMS 2.0 (desktop). For more information on 2FA activation, please click here.

    Will the proceeds from sale of unit trusts be credited to my bank if I have GIRO?

    If your Phillip Account type is the older cash trading account with Giro linkage to DBS/POSB, the sales proceed will be paid directly to your bank account. For cash management, custodian, margin and Phillip financial accounts, the sales proceeds will be paid into your trading account.  

    What happens if I do not meet any of the assessment criteria?

    If you do not meet any of the CAR & CKA assessment criteria, you may sit for the online E-learning module:

    I) For Listed SIPs:

    If you fail the online CAR Assessment, please complete the SGX Online Education on listed SIP and inform your Trading Representative upon your completion of the course;

    Remember to list Phillip Securities as your main brokerage partner when you fill in the Customer Account Review (CAR) online declaration on SGX website. This will allow Phillip Securities to access your CAR result from SGX.

    If you have passed CAR by completing the SGX learning module prior to 15 Jan 2015, you are encouraged to re-take the SGX learning module if you have not transacted in listed SIPs more than once during that 3-year period, and do not satisfy any other criteria for the assessment of CAR.
    Upon the expiry of CAR, you are also encouraged to go through the SGX learning module again if you have not met any of the CAR assessment criteria.


    II) For Unlisted SIPs:

    If you fail the CKA Assessment, please complete the online education on unlisted SIP and inform your Trading Representative upon your completion of the course.

    Do note that you may sell your holdings or close your existing position even if you have not passed CKA (CFDs) and CKA (UT).

    If I’m a foreign student/worker and does not have office or home number, what should I indicate?

    If you do not have both office or home number, you will not be able to submit your application online. Please visit our Phillip Investor Centres with the supporting documents to open an account. The locations of our Investor Centres can be found here.

    Where can I view my e-Statements?

    You may view and download your PDF e-Statements via POEMS/FAME e-Statements module.

    How do I view my holdings?

    You may login to POEMS using your account number and view your holdings under "Account Details". Otherwise, you may refer to the monthly statement sent to you or contact your representative.

    How long will it take to open an account from overseas?

    The time it takes to open an account from overseas depends on the postage time required to send the forms to you and for you to return the completed forms back to us. Once the account is opened, we will send the Internet password via mail to you. The whole account opening process may take approximately two weeks or more.

    Why am I seeing delayed prices for the foreign markets?

    If you are receiving delayed prices for foreign markets, it is likely that your Phillip Account does not have live price access for the respective market. Simply log in to POEMS 2.0, go to ‘Rewards’ tab and select ‘New Rewards Subscription’ to subscribe.

    What are the charges for Margin (M) Account?

    Is odd lot trading available over the Internet?

    Trading of odd lot is available over the Internet under Unit Share for Singapore Market only. You can also call up your Trading Representative to execute an odd lot order.

    What is the minimum bid size (MBS) for trading?

    With effect from 13 November 2017, the MBS for the $1.00 to $1.99 price range will be widened from the current $0.005 to $0.01 for all securities (excluding preference shares, structured warrants, exchange traded funds, exchange traded notes, debentures, bonds and loan stocks).

    Bid Size

    Product Price Range ($) Minimum Bid Size ($)
    Stocks (excluding preference shares), Real Estate Investment Trusts (REITS), business
    trusts, company warrants and any other class of securities or Futures Contracts not
    specified in the rows below
    Below 0.20 0.001
    0.20 - 0.995 0.005
    1.00 and above 0.01
    Structured warrants Below 0.20 0.001
    0.20 - 1.995 0.005
    2.00 and above 0.01
    Exchange traded funds and exchange traded notes All 0.01 or 0.001 as SGX-ST determines
    Debentures, bonds, loan stocks and preference shares All 0.001
    Product Price Range ($) Minimum Bid Size ($) Forced Order/Bid Size Range
    Stocks (excluding preference shares), Real Estate Investment Trusts
    (REITS), business trusts, company warrants and any other class of
    securities or Futures Contracts not specified in Rule 8.3.3
    Below 0.20 0.001 +/- 30 bids
    0.20 - 0.995 0.005
    1.00 and above 0.01
    Structured warrants Below 0.20 0.001 +/- 30 bids
    0.20 - 1.995 0.005
    2.00 and above 0.01
    Exchange traded funds and exchange traded notes All 0.01 or 0.001 as SGX-ST determines +/- 30 bids
    Debentures, bonds, loan stocks and preference shares quoted in the $1 price convention All 0.001
    Debentures, bonds, loan stocks and preference shares quoted in the $100 price convention All 0.001 +/- 1,000 bids
    Product Price Range (HK$) Minimum Bid Size (HK$)
    Securities denominated in
    Hong Kong Dollar
    Below 0.25 0.001
    0.25 - 0.495 0.005
    0.50 - 9.99 0.01
    10.00 - 19.98 0.02
    20.00 - 99.95 0.05
    100 - 199.90 0.1
    200 - 499.80 0.2
    500 and above 0.5
    Product Price Range (¥) Minimum Bid Size (¥)
    Securities denominated in
    Japanese Yen
    Below 2,000 1
    2,000 - 2,995 5
    3,000 - 29,990 10
    30,000 - 49,950 50
    50,000 - 99,900 100
    100,000 and above 1,000
    For more details on minimum bid size, you may refer to the SGX website.

    What are the requirements to be able to open a Share Financing (V) Account from overseas?

    1. You need to be 21 years and above to open an account with us.
    2. Your account opening documents need to be certified by a public notary, commissioner of oaths, or judicial officer.
    3. You are not blacklisted with the Singapore Exchange (SGX) or with any other securities firm nor have any delinquent account with any other securities firms.

    If I do not apply for 2FA OneKey device, will my access to POEMS be restricted?

    You will be prompted to make a one-time acceptance of the Risk Awareness Statement (RAS) on Classic POEMS, POEMS 2.0, POEMS Mobile 2.0 and POEMS Mercury should you wish to remain “opted-out” from 2FA.

    Can I recall my loaned securities?

    Although you have lent your securities, you are still entitled to the rights of a shareholder. This includes the right to recall your securities anytime. All you need to do is to inform your trading representative or our SBL Desk for any recall. Recalled securities will be returned to the shareholder within one settlement cycle.

    Unit Trust Wrap

    After I have bought back the securities, do I have to return the securities?

    A buy-back of securities does not automatically translate into a return of the borrowed securities. To return the borrowed securities, you must either return them via POEMS 2.0 (Acct Mgmt > SBL > Script Returning) or inform your TR of your request to return. Interest charges will be computed as follows:
    • If securities are returned on purchase due date or earlier, interest will cease to accrue on the purchase due date
    • If securities are returned after due date of purchase, interest will cease to accrue one day after the return is done

    Accredited Investor Opt-out Form – Individual / Joint Account / Corporate

    Accredited Investor Opt-out Form

    For existing accredited investor who no longer wish to be treated as an accredited investor.

    Attention: APU
    250 North Bridge Road
    #06-00, Raffles City Tower
    Singapore 179101

    What should I do when my CPF trades are revoked?

    • All revoked cases (partially or fully) will be amended to cash settlement.
    • If you do not have sufficient cash or shares to meet your payment or delivery obligations, the affected contract will be forced-liquidated or subject to buying-in.

    Can I sell shares allotted through IPO?

    Yes, you can sell shares allotted through IPO. The shares listed on SGX will be credited into your CDP account. Once the shares have been credited, clients can sell through their Cash Management (KC) Account.

    RWS

    Will I get the full allocation of what I applied for?

    Allocation of shares is subjected to the overall subscription rate in the market. If the application of IPO shares is over subscribed, you may not get any/full allocation.

    What is the cut-off time for making EPS fund transfers?

    The daily cut-off time for making EPS fund transfers is 9pm. For DBS, POSB, UOB and OCBC account holders, the arrangement is straight-forward. If the EPS fund transfer is made before 9pm, PSPL will receive the funds the next work day. For Citibank account holders, if the EPS fund transfer is made before 9pm from Monday to Saturday, PSPL will receive the funds the next work day. If the EPS fund transfer is made after 9pm on a Saturday, or anytime on a Sunday, or anytime on a Public Holiday, PSPL will receive the funds two work days later. Example 1 (For Citibank EPS linkage) EPS fund transfer made before 9pm on Saturday, PSPL will receive the funds one work day later (Monday). Example 2 (For Citibank EPS linkage) EPS fund transfer made after 9pm on Saturday or EPS fund transfer made anytime on Sunday, PSPL will receive the funds 2 work days later (Tuesday). Example 3 (For Citibank EPS linkage) EPS fund transfer made anytime on a Public Holiday, PSPL will receive the funds two work days later

    What are the methods to transfer money into Prepaid (CC) Account?

    Please refer to the list of payment methods in the Prepaid (CC) Account Information Sheet.

    What are the Advanced Order Types available for trading on POEMS?

    The award-winning POEMS suite of trading platforms is host to a variety of Advanced Order Types, including the following:
    • Recurring Plan
    • Limit Order
    • Stop Limit Order
    • Limit -if-Touched (LIT)
    • If-Done Order
    • One-Cancels-The-Other (OCO)
    • Market Order
    • Market-On-Open (MOO)
    • Market-On-Close (MOC)
    • Good-Till-Date (GTD)
    • Fill-Or-Kill (FOK)
    • Immediate-Or-Cancel (IOC)
    Note: Only selected Advanced Order Types are available across all platforms/markets. Find out the Advanced Order Types and the platforms/markets that they are available in.

    How do I submit my acknowledgement of the Risk Warning Statement?

    You may submit your acknowledgement of Risk Warning Statement through one of the following ways:

    1. Log in to your online trading account via POEMS 2.0 platform. Complete and submit the RWS Form by going to "Acct Mgmt" > "Stocks" > "RWS Acknowledgement" > "Submit".

    2. Approach any Phillip Investor Centres or contact your Trading Representative to complete the physical RWS Acknowledgement form or email the scanned copy to your Trading Representative.

    Why am I receiving timeout errors?

    Timeout errors are often attributable to a temporary fault to the server such as poor data connection or poor signal. Please switch to a stronger signal provider or contact your mobile data subscriber should this problem persists.

    How should I proceed after completing the E-learning for CKA (CFD)?

    If you do not meet any of the CKA (CFD) assessment criteria, you may sit for the online E-learning module (CFD) jointly developed by The Association of Banks in Singapore (ABS) and Securities Association of Singapore (SAS). The E-Learning portal defines the key features and risks of trading CFDs and allows retail investors to have a better understanding of the product before investing.

    Upon taking and passing the assessments on the E-learning portal,

    1) Download the certificate.

    2) Attach the completed CKA Form.

    3) Email to your trading representative or cfd@phillip.com.sg.

    E-Statement

    Can I access e-Statements from POEMS mobile app?

    No. However, mobile user can access e-Statements via POEMS 2.0 (desktop version) and FAME.

    What is the difference between a Tab and a Widget in POEMS 2.0?

    POEMS 2.0 consists of a series of Tabs and Widgets. Tabs are similar to the way your web browsers (e.g. Google Chrome, Firefox, Internet Explorer etc.) are organised, and allows you to toggle between different tabs within one single window.

    By default, POEMS 2.0 has a standard set of Tabs defined for your usage whenever you log in. If required, you may also add/remove/rename additional tabs.

    In POEMS 2.0, each Tab is considered a workspace and within each Tab, you can add in trading tools (which we identify as Widgets).

    *Each workspace can hold up to 6 Widgets. These Widgets can be grouped and resized according to your preference.

    If I do not have any contactable office, home or mobile number, can I still apply online?

    No, you may not. Please visit our Phillip Investor Centres with the supporting documents to open an account. The locations of our Investor Centres can be found here.

    What are the charges for this account?

    What are the requirements to be able to open a Margin (M) Account from overseas?

    1. You need to be 21 years and above to open an account with us.
    2. Your account opening documents need to be certified by a public notary, commissioner of oaths, or judicial officer.
    3. You are not blacklisted with the Singapore Exchange (SGX) or with any other securities firm or have any delinquent account with any other securities firms.

    How do I get access to Market Depth for respective markets on POEMS Mercury?

    If your Phillip Account has an existing Market Depth subscription, you will be able to get access to the respective market's Market Depth via POEMS Mercury. If you do not have an existing Market Depth subscription, simply log in to POEMS 2.0, go to the ‘Rewards’ Tab and select ‘New Rewards Subscription’ to subscribe.
    Market
    SGX Subscribe from the Rewards tab in POEMS 2.0
    HKEx Available with the HKEx Live Price subscription, subscribe from the Rewards tab in POEMS 2.0
    NYSE / NYSE MKT / NASDAQ / Bursa / SZSE / SET / FWB / LSE / TSE Market Depth for these exchanges are not available

    What is ‘Amalgamate’?

    For markets that allow amalgamation, the auto-amalgamate feature enables you to combine your orders based on your average traded price. This will allow you to save on your brokerages.

    Conditions for auto-amalgamate:

    1. The trades must be done on the same trading day.
    2. The trades must be of the same stock.
    3. The trades must be of the same action. (A buy action can be amalgamated with another buy action regardless of the trading mode)
    4. The trade is done through the same account.
    5. The payment mode must be the same. (cash or CPF)
    6. The settlement currency must be the same. (USD or SGD or HKD or AUD or MYR or JPY)

    Note: Trades amalgamation might not be applicable to certain foreign markets (e.g. US, UK, Canada, Europe). Please refer to Global Markets site for more information. Please note that the online rate will apply for amalgamation of trades across different trading channels e.g. broker-assisted, POEMS online.

    When must I deposit the required collateral for my outstanding purchase?

    The required collateral must be received by the due date (i.e. T+2). Please take note that share transfer takes 3 working days to be effective.

    When will I be required to use 2FA OneKey device for online trading?

    Once you have successfully linked your OneKey device to POEMS, for subsequent logins to any POEMS platforms (POEMS Classic, POEMS 2.0, POEMS Mobile or POEMS Mercury), you will be required to enter a One-Time-Password (OTP) that is generated by your OneKey device on modules which required validation and authentication.

    Will I still be entitled to corporate actions such as dividends, bonus securities and rights issues?

    As a lender of the securities, although there is a transfer of legal title of the securities from you to the borrower, you remain as the beneficial owner of the securities. This means that you will still be entitled to the economic benefits (such as dividends, bonus securities and rights issues) of the securities. However, you will not be entitled to any voting rights when the securities are lent. You will need to recall your securities in order to vote.

    What happens if there is a recall of the loaned securities?

    If you receive a notice of recall, you will have to return securities borrowed within one settlement cycle of the call. Essentially, this will mean that you will have to buy back the required securities if you have an open short position.

    Can I appeal to amend the Cash trade to CPF?

    • All trade amendments relating to CPF are subject to agent bank and CPF Board approval.
    • Cut-off time for appeal request is Trade+1, before 11am
    • There will be charges imposed by agent bank for successful appeal cases
    • Only sell trade is allowed for appeal and for once only.

    Where will the sales proceeds be in after I have sold off my Shares/Unit Trusts using my Cash Management (KC) Account?

    All sales proceeds for Shares or Unit Trusts will be credited into your Cash Management (KC) Account.

    How would I know how many shares I was allocated?

    You will be informed once the result is confirmed.

    What if I close my open position before the due date?

    The buy and sell contracts will be settled by debiting and crediting your account accordingly.

    Do brokerage commissions apply and what are the rates when I trade using POEMS Mobile 2.0?

    Yes. Standard POEMS online brokerage commissions apply. The latest online rates for respective markets can be found here.

    Where can I find out more about the various Advanced Order Types?

    Find out about Advanced Order Types.

    I have multiple accounts with Phillip Securities. Do I have to acknowledge the Risk Warning Statement for every account?

    You only have to acknowledge the Risk Warning Statement only one time and that acknowledgement will apply to all trading accounts opened with Phillip Securities.

    Can I open an Account if I have a trading account with another securities firm?

    Yes, there is no restriction to the number of trading accounts you can open.

    Is there any cost attached to the CAR or CKA module and SGX Online Education on SIP?

    There is no cost to you to complete both the assessment and SGX Online Education.

    Online Contra Statements

    How do I opt-out for e-Statement service through POEMS/FAME?

    a) log in to POEMS 2.0 > Acct Mgmt > e-Statements > Manage e-Statement; or
    b) log in to FAME > e-Statements

    What are the requirements to open a Custodian (C) Account from overseas?

    1. You need to be 21 years old and above to open an account with us.
    2. Your account opening documents need to be certified by a public notary, commissioner of oaths, or judicial officer.
    3. You must not be blacklisted with the Singapore Exchange (SGX) or with any other securities firm or have any delinquent account with any other securities firm.

    How do I add a new Tab?

    Click on the [+] button on the top menu bar in POEMS 2.0 – a new empty tab will be created

    What if the customer requires more credit?

    To request for a higher credit limit, the customer is required to contact his/her Trading Representative. The Trading Representative will submit a request to the company for review. This generally takes 3-5 working days for processing. Requests for a substantially higher limit may take longer for review. Upon approval of the new credit limit, the customer will receive a notification from the company.

    Who can open a Share Financing (V) Account?

    Anyone who is above the age of 21 years old.

    Why is my order invalid?

    When orders are being rejected, the order status will show "Invalid Order", followed by a message explaining the reason for rejection. Here are a few reasons for rejection:

    • Exceed Limit: exceeded the trading limit. Check with your Trading Representatives for available trading limit
    • Exceed 30 bids: the price you entered exceeds the stipulated SGX 30 bids limit. For foreign markets price range, please click here.
    • If the stock counter has been suspended for trading

    What should I do if I lose my OneKey device?

    Please contact the OneKey Customer Care Centre Help Desk at (65) 65663539 or log in to your OneKey account to suspend your device using your SMS OTP (One Time Password) and to get a replacement device from Assurity

    * To suspend means to block the use of your token for a certain period of time and you can re-activate your device for use in the future.

    For more information, please refer to the Assurity’s website at http://www.onekey.sg/faq.html.

    Can I use my SBL account to buy securities?

    Yes. You can use your SBL account to buy securities. However, you have to ensure that funds to settle your purchases reach Phillip Securities by 10 a.m. on contract due date.

    How is margin call computed?

    A margin call will be made if the market value of the borrowed securities increases. If the increase causes your margin ratio (MR) to fall below 130% (but above 120%) of the borrowed and sold securities, your TR will inform you and you will have to satisfy the call within 2 market days. If your MR falls below 120%, you will have to satisfy the call on the day of call. Once a margin call is made, you will have to restore the required margin ratio back to 130%.

    How do I place cash into Cash Management (KC) Account?

    Please refer to the list of payment modes available that can be found in the Cash Management Account Information Sheet.

    What is the buying limit for Prepaid (CC) Account?

    The buying power is based on the amount of available cash in the account. There is no minimum deposit requirement. Buying power is restored immediately once the sell order is filled. The available cash takes into consideration outstanding purchase and sale contracts.

    Will I be receiving a confirmation statement?

    Yes; You will receive a confirmation statement of allocated IPO shares.

    What is OB Trader?

    Order Book (OB) Trader, is a one-click trading tool designed for the fast execution of orders. You may use it to trade directly on the Live Price or Market Depth, while amending and withdrawing orders through the same window. Do note that you will need to subscribe to SGX Market Depth or Live Price to use it for foreign markets.

    Asset Classes available: Stocks, CFD, CFD-DMAs, CFD Indices
    Exchanges available: SGX, NYSE, AMEX, NASDAQ, HKEX, TSE, KLSE and SET (stocks only)

    Click to learn more about One-Click Trading and how to perform it via OB Trader on POEMS Mercury

    Can I access POEMS Mobile 2.0 when I am overseas?

    Yes. As long as there is internet connection on your mobile phone, you can access POEMS Mobile 2.0. Internet connection can be via high speed mobile connection (i.e. 3G/4G) or Wi-Fi. Please check with your telecommunication service provider for the applicable roaming charges when you are overseas.

    I have forgotten my Account number. How can I retrieve it?

    If you have forgotten your Account number, please click here to retrieve the number. Alternatively, you may call us at 6531 1555 (between Monday to Friday, 8.45am to 5.30pm) to retrieve your Account number.

    For joint accounts, do both account holders have to acknowledge the Risk Warning Statement?

    Yes, both joint account holders have to acknowledge the Risk Warning Statement either online through his/ her own individual account or hardcopy submission.

    Will I be able to open a Corporate Account Online?

    We do not cater to Online Corporate Account opening at the moment. Please bear with us while we work on this. In the meantime, kindly visit our Investor centres to obtain and fill the required forms.

    Unit Share

    Who can open a Custodian (C) Account?

    Those who wish to open a Custodian (C) Account must be above the age of 21 years old and must not be blacklisted or found to be delinquent by the Singapore Exchange (SGX) or other securities firms.

    Can I submit online trades on POEMS while my account GSA linkage is still pending approval with CDP?

    For SG trades, your online orders with payment mode of Cash or SRS or CPF will be rejected with the message ‘Invalid GSA Linkage’. You can submit SG orders via POEMS once your account GSA linkage has been approved by CDP. For foreign market trades, you can submit online orders prior to GSA linkage approval by CDP, provided you have completed Risk Warning Statement (RWS) and Customer Account Review (CAR) & Customer Knowledge Assessment (CKA) assessment.

    Application Form for EPS (Electronic Payment of Shares) (PDF)

    Application Form for EPS (Electronic Payment of Shares) (PDF)

    Apply for EPS so that  you can use your bank's ATM to transfer funds into your trading account or make payment for share purchases conveniently. This service will be activated 3 -4 weeks from the time we receive the EPS form. Once the application is successful, you will receive a letter of notification.

    Attention: APU
    250 North Bridge Road
    #06-00, Raffles City Tower
    Singapore 179101

    What is the difference between Share Financing (V) Account and Margin (M) Account?

    Share Financing (V) Account and Margin (M) Account both offer securities financing facilities. Apart from the interest rates on debit balances, other primary differences include the range of multi-currency facilities offered, the availability of Excess Funds Management (MMF) service and the grace period for margin maintenance top-up. For further details, please refer to the respective Product Information Sheets.

    What is Customer Knowledge Assessment (CKA) and how does it affect me?

    CKA is a mandatory declaration if you wish to invest unit trust online through POEMS. Starting 1st January 2012, the Monetary Authority of Singapore (MAS) has made it compulsory for distributors to document your declaration on having the relevant knowledge or experience in understanding the risks and features of Unit Trusts.

    Find out more about CKA.

    What are the pre-open and pre-close routines?

    The Pre-Open Routine is a 30-minute session before regular trading starts at 0900 hrs. It comprises of the Pre-Open period and the Non-Cancel Period.

    During the Pre-Open Period (0830 - 0859 hrs), buy and sell orders can be entered, amended or withdrawn. However they will not be matched and executed during this period.

    The Non-cancel period can start any time between 0858 hrs to 0859 hrs, during which input, amendment and withdrawal of orders are not permitted. Orders that can be matched and executed at a single computed price, which will be the same as or better than the price at which the orders are entered. This computed price shall be the opening price for the day. Unmatched orders will be carried forward into the regular trading session.

    The Pre-Close Period starts at 1700 hrs and ends randomly within a one-minute window between 1704 – 1705 hrs for full-day trading. For half-day trading, it starts at 1200 hrs and ends randomly within a one-minute window between 1204 – 1205 hrs.

    How do I customise my workspace?

    After creating your new Tab, you may choose from our suggested preset Tab layouts.

    Alternatively, you may create your own workspace by clicking on Customise. A Widget Store will appear on the right of your screen. Click on the Widget that you are interested in, then drag and drop the Widget into your newly created workspace.

    How do I delink OneKey from my account?

    To delink your OneKey, simply perform the following steps: POEMS 2.0 > Stocks > ACCT MGMT > 2FA OneKey > Setup 2FA > Delete

    What is the risk to a lender?

    One possible risk to a lender is counterparty risk. However, this risk is mitigated in the following ways:
    • Lenders only look to Phillip Securities, a reputable financial institution as the borrower;
    • Phillip Securities ensures that collateral is provided in favour of the lender. Where securities are on-lent, Phillip Securities collects collateral from the borrower valued at least 105% of the market value of the loan.

    Who can apply to start this service?

    Individual, joint or corporate account holders may apply to open an account. *Please consult your representative as a suitability assessment has to be preformed before account opening.

    How long does it take to open a Phillip CFD account?

    For existing Phillip Securities Pte Ltd customers, the CFD trading facilities will be opened after 1 working day. For new customers, account opening will take around 2 working days.

    How do I satisfy a margin call?

    • Top up by cash
    • Top up by depositing marginable securities prescribed by Phillip Securities.
    • Reduce short exposure
    • Sell long positions of securities within the SBL account

    I have previously opted in / registered for the POEMS Online Password Reset service. Do I need to opt in / register again for this New and Improved Online Password Reset service?

    You do not have to opt in / register for the New and Improved Online Password Reset service.

    Please note that the email address and mobile number that you have registered for the existing POEMS Online Password Reset service will be rendered obsolete if they do not match the records that you have registered with us at the point of account opening.

    If your email address and mobile number are incorrectly registered, or if you have changed your email address and mobile number, please submit CDP7.4 form to update your particulars (i.e. Change of Mobile Number). Written requests will not be accepted by CDP.

    I have made an EPS transfer into Cash Management (KC) Account, how do I view my available cash balance?

    If the EPS has been made before 9pm, the funds will be credited to your Cash Management (KC) Account on the next business day ready to be used for trade settlement. You can view this fund transfer on "This Month's Transaction" two working days after the EPS fund transfer is made. To view your cash balance, simply login to POEMS 2.0 > Acct Mgmt > Stocks > This Month's Transaction.

    What happens if I fail to pay or contra the purchase by due date?

    If you fail to pay or contra (i.e. sell) your purchase by due date, your purchase may be forced sold by the company at its discretion without notice to you. Phillip Securities has the discretion as to the price, volume put up for force sell at any time. Phillip Securities is not liable to you for any loss or damage arising out of the exercise of its discretion; and the company may recover from you the losses and expenses incurred in the force sell. Client(s) who are subject to force-selling by Phillip Securities may be suspended from trading for a period as determined by Phillip Securities. For more details on purchase due date, kindly refer to the settlement for the relevant financial market.

    What is the credit interest paid on the cash placed in the Prepaid (CC) Account?

    Please refer to Prepaid (CC) Account Information Sheet

    Do I have to pay the principal loan plus interests immediately upon successful IPO allotment?

    1. Cash Management and Custodian Account

      Client will need to make the full payment for the successful allotment on the first day of IPO before 3pm. If payment is not in account by then, full contract of the shares will be force sold.

    2. Margin Account and Financial Account

      After successful allotment, you do not need to pay the principal loan plus interest immediately. However, the margin ratio must be maintained above the respective required margin level.

      If you do not pay the principal loan plus interest and the margin ratio falls below the Maintenance Margin Ratio, there will be a Margin Call on you and top up will be required to fulfill the margin call within the stipulated period.

    When can I expect funds to be credited into my Account after I have sold my shares?

    Sale proceeds will be credited into your Account on due date.

    When will the need for the maintenance of margin ratio commence?

    If the allotment is successful, you will need to maintain the margin ratio on the first day of trading. Should the margin ratio falls below the maintenance margin level, you will receive a margin call.

    Can I trade using my margin account on POEMS Mobile 2.0?

    Yes, available for all margin account holders.

    How long does it take to process a new Account?

    With MyInfo verification, you will receive your account number immediately and your account will be activated for trading within 2 working days, subjected to approval and clearance by the relevant authorities. For non-MyInfo verification, account opening will take 3 days after bill payment verification is received.

    Can I go through SGX Online Education on SIPs even if I do not wish to invest or if my broker has assessed that I can already trade in SIPs?

    Yes, you can. The SGX Online Education on “Specified Investment Products” offers you a basic understanding of the features and risks on the products.

    Important Note: Remember to list Phillip Securities as your main brokerage partner when you complete the online declaration for Customer Account Review (CAR) found in SGX website. This will allow Phillip Securities to access your CAR result from SGX.

    With the multi-currency facility, will there be automatic conversion of currency for trade settlement?

    Please take note that there will not be any automated currency conversion for trade settlement in the trading account. Customers are required to take the necessary steps to either transfer money into the trading account or submit a currency conversion request to avoid being charged debit interest.

    Please refer to the Custodian (C) Account Infosheet for more details.

    With multi-currency facility, will there be automatic conversion of currency for trade settlement?

    Please take note that there will not be any automated currency conversion for trade settlement in the trading account. Customers are required to take the necessary steps to either transfer money into the trading account or submit a currency conversion request to avoid being charged debit interest. Please refer to the Margin (M) Account Infosheet for more details.

    What if I require more credit?

    To request for a higher credit limit, the customer is required to contact his/her Trading Representative. The Trading Representative will submit a request to the company for review. This generally takes 3-5 working days for processing. Requests for a substantially higher limit may take longer for review. Upon approval of the new credit limit, the customer will receive a notification from the company.

    Is there a trading limit?

    Yes. The trading limit varies between different individuals. This is in accordance to the credit assessment done based on your information provided. You may check your trading limit with your Trading Representative.

    How do I remove/rename a Tab that I have created?

    To remove a user-created Tab, simply click on the "x" icon near the Tab name.

    To rename a user-created tab, simply double click on the Tab name and enter your desired name.

    Alternatively, you may choose to rename or remove the Tab by clicking on the small arrow on the Tab.

    If I lose my mobile phone, how do I delink 2FA – Mobile?

    You can login to Assurity OneKey Portal to delete the mobile number or call OneKey Customer Care Centre Help Desk at (65) 6566 3539.

    Do I need to notify changes in my shareholding according to the requirement in the Companies Act if I am a substantial shareholder participating in securities lending program?

    With effect from 1 April 2004, substantial shareholders who take part in securities lending transactions are exempted from the substantial shareholding notification requirements under the Companies Act. However, if you are a director of the company, according to the Companies Act section 165 and 166, you will need to disclose any change in interest in your securities in the company within 2 business days after the change in interest. Do consult your professional adviser on your legal reporting obligations.

    Is there a maximum period I can borrow the securities?

    There is no maximum period which you can borrow the securities. However, if there is a recall, you will have to return the securities within one settlement cycle of notice.

    How do I withdraw my money from Cash Management (KC) Account?

    You can choose any one of the avenues to withdraw the money from Cash Management (KC) Account:

    • Submit online withdrawal form via POEMS 2.0 > Acct Mgmt > Stocks > Online Forms.
    • Ask your Trading Representative to submit request on your behalf for withdrawal

    Can I make partial payment for my shares bought?

    No. It is PSPL policy to require the client to make full payment on or by the Due date (“D Date”) for purchase of securities or contract(s). Client is not permitted to undertake partial pick-up on the day of force-selling for due unsettled contracts.

    When will my account be debited for my share purchases?

    Your account will be debited on due date.

    What happens if I am not allotted with the full IPO subscribed for?

    All un-utilized funds will be refunded to your trading account.

    How do watchlists work on POEMS Mobile 2.0? Do I need to import my saved counters previously?

    You will be able to add/delete your favourite counters to/from your watch lists on POEMS Mobile 2.0. All watchlists are synchronized with POEMS 2.0 (desktop). You will be able to create 10 watchlists from different exchanges/asset classes and customize it to your preference; each watchlist can save up to 50 instruments.

    All watchlists are auto-saved on POEMS Mobile 2.0 and there is no need to import your instruments from previous POEMS Mobile apps.

    I have not heard back from your company since submitting my application online, who can I contact?

    You may contact our General Hotline at +65 6531 1555 to check on the status of your account opening.

    What do I need to do if I fail the SGX Online Education but still wish to trade or continue trading in listed SIPs?

    If you fail the SGX Online Education but still wish to trade or continue trading in listed SIPs, you have to make an appointment with your trading representative so that they can assess whether you are allowed to trade or continue trading in listed SIPs.

    Will I be able to keep my customisations after logging off?

    Yes, the customisations you make to your platform will remain the same when you log in to POEMS 2.0 again.

    With multi-currency facility, will there be automatic conversion of currency for trade settlement?

    Please take note that there will not be any automated currency conversion for trade settlement in the trading account. You are required to take the necessary steps to either transfer money into the trading account or submit a currency conversion request to avoid being charged debit interest. Please contact your Trading Representative for any assistance.

    Where can I find the POEMS Mercury user guide?

    To view the user guide, simply log in to POEMS Mercury, click on the "Help" icon located at the top right corner, and select "User Guide".

    How can I increase my trading limit?

    You can request for an increase in your trading limit by calling your Trading Representative. They will require you to provide them with a copy of the relevant documents for assessment. Documents that are helpful for assessment purposes include:

    • Latest CDP monthly or semi-annually statements.
    • Latest bank account statements.
    • Latest fixed deposit statements.

    How do I change my mobile number in 2FA POEMS?

    Please login to Assurity OneKey Portal to update your new mobile number first followed by updating to POEMS under ACCT MGMT >> 2FA-OneKey module.

    What are the tax implications of securities lending?

    Lending fee is an income. As such, it is subject to tax. Dividends paid by way of manufactured dividends will also be subject to income tax treatment. You may wish to consult your tax adviser on this aspect.

    Is there a minimum period I can borrow the securities?

    Once you have borrowed the securities, the earliest you can return the securities is 1 market day later.

    Does Cash Management (KC) Account provide Margin/Financing facilities?

    No, Cash Management (KC) Account does not have Margin/Financing facilities. Your account will only be allowed to trade up to your assigned trading limits or the amount of funds in your Cash Management (KC) Account, whichever is higher. If you wish to have Margin/Financing facilities, please open a Margin (M) Account.

    When must I make payment for contra-loss?

    Contra losses must be settled WITHIN 7 calendar days (or 1 week) from the statement date.

    Can I retain my SBL account and not participate in Securities Lending?

    Yes. You may retain your SBL account for securities borrowing purposes and inform your trading representative or our SBL Desk via email that you wish to opt out as a lender. This will serve as a standing instruction that you do not wish to on-lend any of your securities custodised with Phillip Securities.

    How do I deposit the down payment?

    You may pay by cheque or EPS the amount into your account.

    Is the market information displayed on POEMS Mobile 2.0 in real time?

    All market information displayed are ‘live’ unless otherwise denoted by * which means that the information is delayed by 15 – 30 minutes.

    Market Data & Rewards

    What are Excluded Investment Products (EIPs)?

    Excluded Investment Products (EIPs) are investment products which have terms and features that are generally understood by retail investors, and the classification of an EIP is determined by its complexity, and not its risk level.

    For more information on EIPs, please click here.

    Can I restore original settings after all the customisations?

    Yes, simply go to My Settings > Settings > Restore Workspace to restore to the original setting.

    How will I be informed of my new trading limit?

    You may check with your Trading Representative on the trading limit.

    If I delink my existing 2FA now, and link up with my newly received 2FA OneKey device, how long will it take to activate?

    The activation will take place with immediate effect.

    Can I withdraw the securities borrowed?

    No. Securities borrowed are not allowed to be withdrawn to other accounts. The securities borrowed will be delivered by Phillip Securities to CDP when the sale is due.

    Can I submit Buy or Sell orders of more than 1,000,000 quantity in POEMS Mercury?

    Yes. Simply go to Settings > Select Trade > Trading Limit > Edit the “Max Buy Qty/Max Sell Qty” for the selected product(s) > Enter in your POEMS password > Click on Apply.

    What is the processing time for the online cash withdrawal?

    When you submit the online withdrawal request via POEMS 2.0 > Acct Mgmt > Stocks > Online Forms before 10am, the funds will be available in your bank account on the next working day.

    Can my contra-profits of Stock A be used to net-off losses from Stock B?

    Yes, contra-profits will nett-off any outstanding losses.

    Where are the shares kept in Prepaid (CC) Account?

    Any shares purchased via this account will be held under the custody of Phillip Securities.

    How much is the initial capital required to apply for IPO shares through IPO Financing?

    It is subjected to your intended loan amount, you may pay as low as 20% of the IPO and using IPO Financing to finance the rest.

    If I did not pass the CAR, can I trade foreign shares that are classified as EIP?

    Yes you can. Please take note that effective from 28 Feb 2013, all retail investors who wish to trade foreign shares, regardless of EIPs or SIPs, will have to acknowledge an additional Risk Warning Statement (RWS).

    Can I change my password via POEMS 2.0?

    Yes, simply go to My Settings > Settings > Login and Password.

    What is my order type that I am submitting into the POEMS trading platform?

    All orders submitted into POEMS trading platform are considered “Limit Day” orders.

    A “Limit” order is an order whereby you indicate the price that you want to buy or sell a stock. If your price is not met, it will not be executed and will be placed in the queue. However, your order can be filled at a better price than the limit price that you indicate.

    A “Day” order is a buy or sell order, which if cannot be executed fully or immediately, will be placed in the queue once being submitted. It will automatically expire if it is not executed during that trading session.

    Note that your orders might be partially filled.

    Who should I contact if I encounter difficulties during 2FA login despite all credentials being keyed in correctly?

    Please call OneKey Customer Care Centre Help Desk at (65) 6566 3539.

    Can I withdraw the cash / securities collateral?

    Yes, you may withdraw the cash / securities collateral as long as the remaining collateral is enough to satisfy the margin requirement.

    Can I use Cash Management (KC) Account to trade through my remiser?

    Yes. You can use the account to trade through POEMS or your designated Trading Representative can place trades on your behalf. The prevailing commission charges applies.

    Click here to find out more about Commission Charges.

    What is the settlement currency for purchases of non-S$ denominated stocks?

    All settlement will be in S$ unless standing instructions have been given to your Trading Representatives prior to or on the date of transaction before 5.00pm.

    If I did not subscribe to the US / SET / Bursa / TSE / HKEx live price, what will I see on POEMS Mobile 2.0?

    You may access the respective live prices in POEMS Mobile if you have subscribed to them. Otherwise, you will see delayed prices.

    Which market can I trade with Prepaid (CC) Account?

    You can trade all markets offered by Phillip Securities. Please click here for more information.

    With the multi-currency facility, will there be automatic conversion of currency for trade settlement?

    Please take note that there will not be any automated currency conversion for trade settlement in the trading account. Customers are required to take the necessary steps to either transfer money into the trading account or submit a currency conversion request to avoid being charged debit interest.

    For more information, kindly refer to the section on Multi-Currency facility and Currency Conversion feature

    What is W8/ W9 form and How do I submit it?

    W-8 / W-9 Form

    W-8 Form is a requirement by the US Inland Revenue Service for account holders to declare that the beneficiary owner of the amount received from US sources is not of US origin. Please note that US Persons are not eligible to trade in the US market through Phillip Securities Pte Ltd.

    The form will remain in effect for a period starting on the date the form is signed and submitted and ending on the last day of the third succeeding calendar year. If a change in circumstances makes any information on the form incorrect, you must re-submit the appropriate form within 30 days of the change in circumstances.

    W Series Forms (PDF)
    1) W-8Ben rev 2017 (Individual)
    2) W-8Ben-E rev 2017 (Corporate)
    3) W-8IMY rev 2017 (Intermediary, Flow Though Entity)
    4) W-9 (US Person)

    W Series Form Instructions (PDF)
    1) W-8Ben Instructions (Individual)
    2) W-8Ben-E Instructions (Corporate)
    3) W-8IMY Instructions (Intermediary, Flow Though Entity)
    4) W-9 Instructions (US Person)

    Access other W-8 forms

    Options for Form Submission:

    (1) Online submission on POEMS (applicable for Individual Account holder only)
    W8 form can be accessed through POEMS 2.0, under Account Management > Online Forms > US Tax forms

    (2) E-submission (applicable for Individual and Joint Account holders only)
    Scanned copy of the duly completed form to be sent by the account holder from the email address as per our records to w8ben@phillip.com.sg.
    Each of the joint account holders are to submit their own scanned copies of the W-8ben form from their respective email address on the same day.

    (3) Physical submission
    Trading account number to be written on the top right hand corner of the W-8 Form.
    Original form to be filled out in blue ink and sent in together with a copy of your NRIC/Passport:

    APU Dept. (Renewal of W-8Ben Form)
    Phillip Securities Pte Ltd
    250 North Bridge Road #06-00
    Raffles City Tower Singapore 179101

    How much should I pay after the allocation is confirmed?

    1. i) Cash Management and Custodian Account
      Full amount is expected on the 1st trading day of IPO by 3pm.
    2. ii) Margin Account and Financial Account
      Client would only need to maintain the margin ratio.

    Can I select my settlement mode and currency?

    You may choose to pay in cash, CPF or SRS in Singapore dollars or the traded currency (where applicable).

    What about joint account holders? Do both account holders have to complete the CAR/ CKA assessment?

    Yes, both account holders have to complete the CAR or CKA assessment before trading Specified Investment Products.

    Can I update my contact details via POEMS 2.0?

    Yes, simply go to My Settings > My Account to update your mobile number or email address.

    To update your mailing address, please use the Updating of Personal Particulars form

    Who can invest in unit trusts?

    An individual who is:

    • Above 18 years of age; and
    • Non-U.S. Citizens and non-U.S. Residents

    Is eligible to invest in unit trusts.

    How do I open an account?

    You will need to open an account through your representative. A suitability assessment has to be carried out.

    Can I apply for and collect the 2FA OneKey device from Phillip Investor Centres?

    No, you can apply online through POEMS and will receive the device by mail from Assurity within three working days upon successful registration. Alternately, you can register at Assurity Office and the device will be issued on the spot.

    Duo Galleria
    7 Fraser Street
    #B3-22 / 23 / 24
    Singapore 189356

    How do I know if my CFD application is approved?

    You will be informed by email when your Phillip CFD account is activated. Your trading representative will also be informed. In addition, you will be granted full access to the CFD trading page on your platform as compared to the partial access before activation.

    Live Positions

    I have a Cash Plus (CashPlus+) / Margin (M) / Prepaid Custodian account (CC) – what can I access?

    You will be able to access the full functionalities of the Live Positions feature. You will have the option to view one or consolidated positions from Intraday Positions, Settled Positions, and Outstanding Positions. All options will be selected by default, and you may customize by select/deselect the checkboxes accordingly.

    What are the benefits and risks of a Recurring Plan?

    Benefits Risks
    Use of Dollar Cost Averaging (DCA) Cannot control the buy price
    Manage market risks Commission may be a consideration if your investment amount is small
    Disciplined way of regular investing
    Accumulate position before announcements

    What will be the charges incurred for a SBL loan?

    • Administrative Charge - S$20 Per Contract
    • Settlement Fee - S$0.35
    • Borrowing Fee Varies. Minimum borrowing fee of S$15 apply.
    • Kindly check with your TR or our SBL Desk officer for specific rate.
    Note: Charges & fees are before GST. For updated charges and fees, kindly refer to "Fee Schedule"

    Application Form for EPS Closure and GIRO Linkage

    Application Form for EPS Closure and GIRO Linkage

    For clients who already have EPS linkage to your trading account and would like to have a GIRO link instead, you will need to close off your EPS linkage first. Thus, you will have to complete both forms and send it back to us.

    Attention: APU
    250 North Bridge Road
    #06-00, Raffles City Tower
    Singapore 179101

    My account has been suspended due to several failed login attempts. Can I use the New and Improved Online Password Reset service to request a new password?

    Yes, you may request a password reset if your account is suspended.

    What are the trading platforms that I can access with the POEMS demo account?

    You will be able to access our entire suite of platforms with your demo account:
    POEMS 2.0, POEMS Mobile 2.0 & POEMS Mercury.

    Login to your demo account on POEMS 2.0
    Download POEMS Mobile 2.0 on iPhone/iPad and Android Smartphones & Tablets
    Download POEMS Mercury for Windows OS

    If I have an existing Cash Trading Account with Phillip Securities, can I convert it to Cash Management (KC) Account?

    Conversion can be done online via POEMS, under STOCKS > ACCT MGMT > Online Forms or a conversion form can be mailed to us. Cash Trading Account with existing GIRO facility has to be terminated before we can process the conversion to Cash Management (KC) Account.

    What is the conversion rate for non-S$ denominated trades?

    At a prevailing rate of exchange determined by PSPL.

    What is the interest rate and when will the interest rate be charged?

    The interest rate payable on the amount borrowed is fixed at 5% p.a. for minimum of 5 days during the application period. Regardless of the allocation result, the interest rate is non-refundable.

    Where can I see my trading limits?

    Your trading limits (Buy/Sell) will be shown at the bottom panel on the “Trade Screens” of your selected instrument.

    Can I change the duration after which POEMS 2.0 automatically logs me out?

    For security reasons, you will be automatically logged out after a certain duration. You may change this duration by going to My Settings > Settings > Login and Password.

    Can I apply for both 2FA OneKey device and the SMS service?

    Yes, you may apply for both.

    Are there any other relevant charges?

    You will incur negative (debit) balance if your SBL account does not have sufficient funds in the settlement currency.

    Currency Interest on Debit Balance
    SGD6.00% p.a.
    USD7.00% p.a.
    HKD6.00% p.a.
    CDP share transfer fee of $10 per counter apply for deposit / withdrawal of shares for individual direct securities account.

    Note: Charges & fees are before GST.

    PSPL reserves the right to change the rates without prior notice.

    Do I get paid for credit cash balances?

    Yes. Please refer to fee schedule for an updated rate. charges and fees, kindly refer to "Fee Schedule"

    I already have an existing Phillip Securities account. Do I have to go through the CAR/ CKA assessment again if I open another account with Phillip Securities?

    While you will only have to go through one CKA and CAR assessment for all the accounts opened with Phillip Securities, we may assess on a case-by-case basis whether you are required to do the assessment again.

    Can the settlement still be in S$ if I have opt to settle in the traded currency earlier?

    Yes, you may still make payment in S$ if you have opted to settle in the traded currency earlier. Do note that the conversion rate will be based on the prevailing exchange rate on the day of the amendment.

    Currency Conversion for client with Multi Currency Facility

    Multi-Currency Facility is an added advantage for you to maintain foreign currency balances (USD, HKD, AUD, MYR, JPY, GBP, EUR, CNY and CAD) in your account for ease of trading and efficient management of your foreign currency denominated investments. Settlement for these shares can either be in the traded currency or in SGD. However, your account must have sufficient funds in the settlement currency to avoid incurring interest on debit balances.

    To opt-in, login to POEMS > Click Stocks > Acct Mgmt > on the left panel, click Online Forms > Currency Conversion > select Opt in for Multi-Currency facility > Submit and input your POEMS password to confirm your submission.

    Auto Currency Conversion Feature 

    In the event the ledger runs into deficit, arising from below transactions carried out on that day, auto-conversion will take place.

    Transaction / Account Type

    Cash Management (KC), Prepaid (CC) and Custodian (C) Account

    Cash plus and Margin (M) Account

    1)Withdrawal of Money 2)Fees & Charges 3)Right Subscriptions

    All Ledgers

    MYR Ledger only

    1)Purchase Contract 2)Contra Loss

    MYR Ledger only

    The auto currency conversion feature is not applicable to the following transaction types:

    1. Settlement of purchase contracts.
    2. Settlement of contra losses.

    For such transactions, client will need to login to POEMS > Stocks > Acct Mgmt > Online Forms > Currency conversion to submit the currency conversion accordingly.

    Please be reminded that auto currency conversion does not apply to Cash trading, Investment Margin and Securities Financing account.

    What is the handling fee for IPO Financing?

    The handling charge is $10.70 per application, regardless if application is successful.

    What happens to my orders after I have placed them on POEMS Mobile 2.0?

    All orders placed using POEMS Mobile 2.0 can be viewed, amended (quantities) and withdrawn from the Order Status screen. You can also view the status of your orders for the past 7 days in this module, including Good-Till-Date (GTD) orders.

    Can I submit a Buy or Sell order of more than 1,000,000 quantity in POEMS 2.0?

    Yes. Simply go to My Settings > Select Settings > Trade Settings > Uncheck “Block Order if Qty > 1 Million” for the selected product(s) > Enter in your POEMS password > Click on Save.

    Can I register a foreign mobile number for the SMS service?

    No. You can only register using local Singapore mobile number. Currently, Assurity does not support SMS service for foreign mobile number.

    How does a SBL transaction work?

    Working Example

    Client borrowed 10,000 securities of ABC securities on 2 July. He bought back 10,000 of ABC securities on 4 July and returned them on 9 July. Assuming (a) borrowing fee is 6% p.a. and (b) average of closing prices between 2/7-9/7 is $5, total cost incurred for an SBL loan will be calculated as follows:

    1. Admin Fee = $20
    2. CDP Settlement Fee = $0.70 (buy & sell contracts)
    3. Borrowing Fee = [6% / 365days x 8 days loan x 10,000 securities x $5 (average of closing price between 2/7 - 9/7)] = $65.75
    Therefore, Total cost = $20 + $0.70 + $65.75 = $86.45

    Note: Charges & fees are before GST.

    Can I choose to only set up OneKey SMS?

    Yes. You may choose to set up only OneKey SMS, OneKey Token, or both.

    If I have already gone through the CAR/ CKA with another broking firm, do I have to go through the assessment with Phillip Securities to trade SIPs?

    Yes. You will have to complete the CAR or CKA assessment as long as you trade SIPs with Phillip Securities.

    Who can I contact for more detailed information with regards to IPO Financing?

    You can contact us through our Customer Service Hotline at 6531 1555, or email to talktophillip@phillip.com.sg.

    Do I need to disclose my Short Selling positions?

    Under the Securities and Futures (Short Selling) Regulations 2018, investors with short positions above a specified threshold* are required to report these positions to MAS through a new online portal, the Short Position Reporting System (SPRS), with effect from 1 October 2018.

    Notes:

    * A short position has to be reported to MAS if it reaches or exceeds the lower of:
    (a)   0.2% of total issued shares or units; or
    (b)   S$2,000,000.

    What are the minimum system specifications required to use POEMS 2.0?

    What is a ‘force key’?

    A force key is a feature that enables you to submit an order at a price outside the forced order / bids range - at a price exceeding the range of +/- 30 bids from the Last Done Price.

    Force key is not applicable for
    - counters with last done price $0.50 and below
    - securities denominated in HKD and JPY

    If I key in the wrong one-time password (OTP), will my Phillip Investment Account be suspended?

    No, your Phillip Account will not be suspended.

    How do I get a replacement cheque?

    You can contact talktophillip@phillip.com.sg to arrange for a replacement. Please note that a handling fee of S$20 (subject to prevailing GST) will apply.

    Can retail customers who have previously been assessed to have relevant knowledge or experience in derivatives and/or unlisted SIPs (i.e. they passed the CAR and/or CKA) request for financial advice?

    Retail customers who are assessed to have relevant knowledge or experience in derivatives and /or unlisted SIPs (i.e. passed the CAR and/or CKA) can request for financial advice through a separate arrangement with an authorised financial adviser.

    Is the order status in POEMS Mobile 2.0 synced with POEMS 2.0 (desktop)?

    Yes, the orders that you placed through POEMS Mobile 2.0 will be reflected in the order status page in POEMS 2.0 (desktop) and vice-versa.

    What is POEMS Mobile 2.0 Alerts?

    POEMS Mobile 2.0 Alerts is an integrated alerts system comprising of
    1. Price Alerts: Push notifications to your designated mobile devices within seconds of your counter reaching your pre-determined condition(s). Choose from a variety of condition settings such as low or high price targets, percentage change targets or even volume targets. Price alerts feature is available for the following assets:
      1. Equities (all exchanges)
      2. CFD / CFD-DMA / CFD-World Indices
      3. Unit Trusts
    2. Order Alerts: Be alerted for order-specific notifications. You can trigger alerts when your order has been received, done, rejected, withdrawn, amended and more.
    3. Account Alerts: Push notifications for account-related alerts such as margin calls or account ledger deficit
    4. Announcements: Important announcements such as system maintenance, trading holidays or promotions are triggered here.

    POEMS Mobile 2.0 Alerts are synchronized with POEMS 2.0 (desktop). Kindly note that POEMS Mobile 2.0 Alerts is a value-added service provided to you free-of-charge. As the Push Notification Service is provisioned by Apple/Android operating systems, POEMS cannot guarantee the successful or timely receipt of the alerts.

    How do I bank-in or cash a cheque after it has gone stale?

    You can contact talktophillip@phillip.com.sg to arrange for a replacement. Please note that an administration charge of S$20 (subject to prevailing GST) will apply.

    How many force keys can I use?

    Forced order is a pre-execution mechanism such that an order that is outside the forced order range from the Last Done Price must be confirmed or "forced" through.

    Depending on the number of rewards points you have accumulated, the following apply:

    Rewards Points Entitlements
    0 - 100 No force key
    101 - 1000 25 force keys per month*
    1001 onwards 50 force keys per month**

    For each force key entered, there will be a deduction of 20 reward points.
    *You need to have a balance of at least 101 rewards points so you can use up to 25 force keys.
    **You need to have a balance of at least 1,001 rewards points so you can use up to 50 force keys

    Who should I contact if my 2FA OneKey becomes locked?

    Please call OneKey Customer Care Centre Help Desk at (65) 65663539.

    Can I satisfy the assessment if I have previous trading experience (>6 trades) with other broking houses?

    Yes, you have to self-declare your trading experience (>6 trades done) with other brokering houses by submitting an online form through POEMS 2.0 if you are our existing client. For new clients, you may do a self-declaration upon account opening.

    Application Form for GIRO

    Application Form for GIRO

    If you do not have Electronic Payment for Shares, you may like to consider using GIRO as an easy way to pay for the shares that you bought. This will mean that you will not have to worry about late cheques or forgotten payments. Once your application is successful, you will be notified accordingly.

    1. Application Form for GIRO for Regular Savings Plan (RSP) and Share Builders Plan (SBP)

    2. Application Form for GIRO for Shares and Unit Trusts Lumpsum

    Attention: APU
    250 North Bridge Road
    #06-00, Raffles City Tower
    Singapore 179101

    What is “My News” and how does it work?

    “My News” refers to related news specific to the counters / instruments you have saved on your watchlists.

    If you would prefer all news to be shown, you can “turn off” the auto detection option under the “News Options” setting found in the top right hand corner of the “News” module.

    Are there any charges when I transfer funds from my trading account to my bank account via telegraphic transfer ?

    Our Phillip Securities Pte Ltd handling fee is equivalent to SGD 10 (subject to GST). In addition, there will be charges levied by the remitting bank, receiving bank as well as intermediary banks, if any. Please check with your bank for the bank charges.

    I have forgotten my Trading Representative’s contact number. How can I retrieve it?

    Your Trading Representative’s contact information can be found on POEMS 2.0.

    Upon logging in to POEMS 2.0, you may click on “Settings” located top right corner > “My Account” to check your Trading Representative’s contact details.

    You may also click Phillip Chatbot (bottom right) and type 'remiser details' to retrieve your Trading Representative’s contact details.

    Alternatively, you may call us at 6531 1555 (between Monday to Friday, 8.45am to 5.30pm) to retrieve your Trading Representative’s contact details.

    How are the Performance Returns and Annualised Performance Returns of funds derived?

    Performance Returns are derived based on the past NAV of the fund. It expresses the total returns you would have achieved on your principal investment had you been invested in the fund for that period of time.

    For example, the 3 Year Return of a fund will be derived from the difference between the latest NAV and the NAV of the fund 3 years ago. If the latest NAV of a fund is SGD1.848 and the NAV of the same fund 3 years ago is SGD1.725, then the Performance Return is:

    This means that the total returns you would have gained on your principal investment, had you been invested since 3 years ago, is 7.13%.

    The Annualised Performance Returns expresses the annualised (yearly) returns on your principal investment had you been invested in the fund for that period of time. It only applies for periods of more than 1 year (i.e. there is no annualised performance return for periods of 1 week, 1 month, 3 months etc.)

    What is the account type that will be opened for me?

    A Phillip Investment Account - Prepaid (CC) will be opened for you to commence the Securities Advisory Service.

    What is the force key range for counter with last done price more than $0.50?

    For buy/sell order, the bid range is as follow:

    Last Done Price  Min buying/selling price allowed Max buying/selling price allowed
    More than $0.50 last done - 35% last done + 35%

    Example:
    Counter price: $1.00
    Minimum buying/selling price allowed: $0.65 ($1.00 – 35% x $1.00)
    Maximum buying/selling price allowed: $1.35 ($1.00 + 35% x $1.00)

    If you need to submit order that is outside the buy/sell force key range, please contact your trading representative.

    Can I have more than one CFD account?

    Each customer is limited to 1 CFD account per trading representative. However, each customer is at liberty to open 1 CFD account with different trading representatives.

    How do I enable 2FA for my joint account?

    Both joint account holders MUST link their individual 2FA OneKey devices to the joint account to enable the 2FA. Refer to No 8 on how to get your OneKey device.

    I did not receive the One-Time Password (OTP) via SMS after several attempts. What should I do?

    Please check that your mobile number registered with Phillip Securities is up to date.

    For further assistance, please call our hotline at 6531 1555 or visit us at any of our Phillip Investor Centres (PICs).

    Is my Trading Representative qualified to trade SIPs? How does it affect me?

    With effect from 1st July 2013, trading representative must pass the required module before dealing any SIPs for his or her clients. Examples of SIPs include certain securities, covered warrants, exchange traded funds.

    Trading Representative will only be qualified to deal in Excluded Investment Products (EIPs) if he/ she did not pass the required module for SIPs and is not allowed to help the clients in any way on dealing matters with respect to SIPS.

    How do I withdraw funds or convert currencies?

    For funds withdrawal or currency conversion from your account, please go to “Online Forms” after logging into the app.
    1. Withdrawal Form - available actions:
      1. Deposit to Bank account
      2. Quick Cheque Deposit
      3. Collect Cheque Myself
      4. Telegraphic Transfer
      5. Transfer into your specified account
      6. POEMS Reward Redemption (Cash)
    2. b. Currency Conversion Form
      1. Convert a Specified Amount
      2. Convert to Offset Debit Balance
    You can view all transactions performed for Online Forms under “Transaction History” on POEMS Mobile 2.0, or via the same module on POEMS 2.0 (desktop).

    Are there any charges when I withdraw funds from my trading account to my bank account?

    Phillip Securities Pte Ltd (PSPL) does not charge any fee for withdrawal associated with trading activities. For withdrawal request that is not related to trading activities, PSPL will charge a 0.2% processing fee (min. SGD 20) subject to a cap of SGD100 per withdrawal.

    What is the maximum limit for buy and sell order in POEMS internet?

    As part of Phillip Securities continuous effort to enhance our risk management, the rule below applies:

    Sell Order
    You will not be able to submit sell order that is more than 1,000,000 in quantity.

    Buy Order
    You will not be able to submit buy order that is more than 1,000,000 in quantity if the order value is more than $50,000.

    I have linked up my 2FA OneKey device with one of my individual Phillip Accounts, can I use the same OneKey device to link with my other Phillip Accounts, including joint accounts?

    Yes, you can.

    Are there any charges for transferring money into or out of the trading account?

    No charges for fund transfers except for Telegraphic Transfer.

    What is UT Basket and how does it work?

    UT (Unit Trust) basket works like a shopping cart, and allows funds to be easily “checked out” in one transaction. Up to 5 funds can be added to UT Basket.

    Why is there a Confirmation Order page shown when order is submitted?

    A confirmation message will pop-up when you submit a sell order less than 5 bids from last done, or buy order more than 5 bids from last done. This is a security feature implemented to minimize error trades. You will need to confirm that you are indeed selling below market price or buying above market price. On the confirmation box, you are required to re-enter the EXACT Quantity and Price in order to submit the order.

    I have an existing token with another broker, can I link it to my Phillip Account?

    POEMS only supports 2FA OneKey device issued by Assurity.

    If the other broker also supports the 2FA OneKey device by Assurity, you will be able to use the same device to link up with your POEMS account.

    2FA tokens issued by other providers are not supported.

    What is FX Invest and how does it work?

    FX Invest is designed to facilitate forex trading easily. Within the module, you may view your currency pairs, latest transaction history and equity balances /available funds for your forex account.

    Kindly note that a separate Futures/Forex account must be opened or maintained under Phillip Futures in order to access FX Invest.

    What markets/products does the force key range checking apply to?

    The force key range checking applies to SGX market only. The products that are governed by the force key range checking are stocks only (The bid size checking does not apply to Futures, Forex/Gold, Unit Trust & CFD).

    Where can I find out more information about OneKey device?

    Please logon to http://www.onekey.sg/faq.html for more OneKey device details.

    CDP Share Transfer Form for Existing Phillip Securities Client

    CDP Share Transfer Form for Existing Phillip Securities Client

    You may transfer your securities from your CDP Securities Account to your Phillip Account. To effect transfer of securities from your securities holdings account, please complete the necessary document and indicate your trading account number on reverse of the form.

    Equities Ops
    250 North Bridge Road
    #06-00, Raffles City Tower
    Singapore 179101

    Who can I contact if I would like to enquire about dealing matters?

    You may contact your Trading Representative if you have enquiries regarding dealing matters. Other subjects which you may contact your Trading Representative regarding include:
    • Increase of Trading Limit
    • Corporate Actions (rights issue, etc.)
    • Order Submission through Trading Representative
    • Order Rejection

    What is the meaning of (Acc) or (Dis) which is sometimes seen in the names of some funds?

    “Acc” and “Dis” are abbreviations of the words “Accumulation” and “Distribution”, which denote classes of the fund.

    Accumulation funds do not distribute dividends. Instead, all income and interest attributable to this Class will be accumulated and reflected in the price (NAV) of the units of the Class.

    Distribution funds distribute dividends either by cash payout or by reinvesting back into the fund. For transactions with Phillip, where distributions are in the form of cash, they will be re-invested to the same fund by default. The dividends will be reinvested in the form of additional units in your relevant holdings.

    If you prefer to have your dividends paid out in cash, you may choose the dividend payout option in POEMS 2.0 when you subscribe for the fund online. If you do not wish to transact through POEMS 2.0 or wish to change your existing dividend options, please fill in this form.
    Dividend Instruction Form U61

    For more questions on dividends, please see the below FAQ section “Dividends”.

    What should I do to logout properly?

    For security reasons, we strongly advise all users to perform a logout after each session. This can be done by tapping on the Menu > Logout (last option).

    How much do I need to start and what are the fees?

    Minimum initial deposit of S$25,000 cash or stocks equivalent (can be transferred-in from CDP/ other broking houses) is required. A monthly Advisory fee and brokerage charges for every trade is applicable.

    Are there any maintenance fees for the CFD account?

    There is NO maintenance fee or administrative fee for Phillip CFD account.

    What if I am holding onto other account types other than CashPlus+, M and CC account?

    For other account types such as Cash Management (KC), Cash Trading (T) and Custodian (C) account type, you will have access to the intraday feature only.

    What is the difference between Recurring Plan, Share Builders Plan and Unit Trust Regular Savings Plan?

    Recurring Plan Share Builders Plan Unit Trust Regular Savings Plan
    Counters Available All US, Hong Kong and Singapore counters 39 Singapore Counters More than 500 funds
    Frequency Opt for Daily, Weekly, Monthly or Quarterly Monthly Monthly or Quarterly
    Minimum Amount $100 $100 $100
    Payment Mode Fund transfer, Debit from ledger/ Money Market Fund(MMF) GIRO GIRO
    Account Type Phillip Investment Account
    Charges / Handling Fees Prevailing account brokerage rates apply S$6 (≤2 counters)
    S$10 (≥3 counters)
    0% Sales Charge

    The Online Security Portal has blocked my account due to multiple unsuccessful attempts to login. What should I do?

    You will be required to reactivate your account if we are unable to validate your identity, or if you have exceeded the maximum number of attempts at submitting a valid One-Time Password (OTP).

    For further assistance, please call our hotline at 6531 1555 or visit us at any of our Phillip Investor Centres (PICs)

    How long does a POEMS demo account last?

    POEMS demo account lasts for 30 calendar days after account activation. After 30 days, you will not be able to log in using the demo account credentials.

    What will happen to the old POEMS Mobile apps that I am currently using?

    The older versions (or POEMS Mobile 1.0) will be maintained only for a short period of time and will be removed from the app stores in due course. We will inform all users on the discontinuation of the older version (or POEMS Mobile 1.0) closer to date.

    Where can I learn more / view the user guide?

    You can download the POEMS Mobile 2.0 User Guide or contact your Trading Representatives (TRs) to find out more our POEMS Mobile 2.0 exclusive promotions.

    CFD Application form for Existing Phillip Securities Client

    CFD Application form for Existing Phillip Securities Client (PDF)

    For existing clients of Phillip Securities who already have a Phillip Account with us, please print out the CFD Application form at this link. Kindly fill it up and mail it back to us and we will activate your account as soon as we receive it.

    Attention: your Trading Representative
    250 North Bridge Road
    #06-00, Raffles City Tower
    Singapore 179101

    What number should I call if I have enquiries regarding Forex/Futures or CFD?

    Forex/Futures

    For Forex/Futures product & account enquiries, please call 6538 0500
    For Forex/Future technical support, please call 6531 1788

    CFD

    For CFD enquiries, please call 6336 4564

    How do I make payment for my unit trust purchases?

    There are 3 ways in which you can make a payment:

    1. Via bank ATM/internet banking facility:
      • Electronic Payment for Shares (EPS) – Lump Sum Payment
        (preferred option); or
      • GIRO , if you have applied for it. (Not applicable for Cash Management Accounts)
    2. Via cheque payment:
      • Send us a cheque with payee "Phillip Securities Pte Ltd (PSPL)"; or
      • Cheque deposit is available at Phillip Investor Centres from Monday to Friday, 9.00am to 6.00pm (except public holidays). For same day processing, please drop your cheques at the designated box on 6th floor @ Raffles City Tower by 3pm
    3. Via Bank Internet Banking service:
      • Make payment via the Bill Payment function
        • Participating banks: POSB/DBS, UOB, OCBC, MayBank, Standard Chartered Bank, Citibank
        • Simply enter the full 7 digits of your trading account number.
          If your account has less than 7 digits, please enter the relevant number of zeros before your account number e.g. trading account
          “12345” to be entered as “0012345”

        Note: It usually takes 2-3 working days for us to receive your payment. For Citibank bill payment, it will take 5-7 working days.

    *Note:

    • EPS - Lump Sum Payment should be done by 9pm on T (Transaction) day.
    • For existing DBS/POSB GIRO applicants with Phillip Securities, deduction will be carried out on T + 1 day after 3.00 pm.
    • Online Bill Payment via internet banking should be performed on T day.
    • All cheques must be deposited at the designated cheque collection box latest by 3pm on T+2 day.
    • Investment Account (Margin/Custodian/PCMA) customers should ensure that there are sufficient funds in their accounts before submitting orders.
    • Before the use of CPF-OA money to trade, please ensure that a standing instruction with your CPF investment bank is signed and CPF Investment account Number submitted to Phillip Securities.
    • Phillip Securities Pte Ltd reserve the right to force sell any outstanding purchases. Any losses incurred shall be borne by customers

    How do I view my holdings?

    You may login to POEMS using your account number and view your holdings under "Account Details". You may also view your monthly statement sent to you, or contact your representative/ advisor.

    What is Amalgamation?

    Amalgamation is a way of calculating commission charges. A collective commission is charged against the total value of the day’s transactions, instead of separate commissions for each transaction carried out. This saves the customer commission fees if the value of each individual commission per transaction falls below the minimum commission. Phillip CFD amalgamates buy and sell contracts of the same counter traded on the same day.

    Note: Trades amalgamation is only available for certain CFD Products. Please refer to Phillip CFD site for more information.

    Conversion from Cash Trading to Cash Management Account Application Form (PDF)

    Conversion from Cash Trading to Cash Management Account Application Form (PDF)

    Clients can convert their Cash Trading account to a Cash Management account by printing out the form, fill up the necessary details and mail it back to us.

    Attention: Margin Operations
    250 North Bridge Road
    #06-00, Raffles City Tower
    Singapore 179101

    When will my unit trust orders be transacted?

    The cut-off time is 3pm on standard dealing days. If your order is submitted after 3pm or submitted on a non-dealing day (e.g. fund holiday, public holiday), the order will be processed on the next dealing day. Examples of non-dealing days include weekends and public holidays of the fund’s country of origin.

    Can I use the same account to perform online trades on my own?

    You cannot use the same account to place online trades yourself. All trades must be placed by your representative on your behalf.

    Do I have to go through the Customer Knowledge Assessment (CKA) to trade CFDs?

    As a regulatory requirement, all retail investors are required to complete the Customer Knowledge Assessment (CKA) to trade CFDs.

    You may declare your CKA status through the following methods:

    1. After your CFD account is opened, declare online by logging into POEMS 2.0 > Acct Mgmt > Stocks > CAR & CKA Form

    For more information, please refer to https://www.phillipcfd.com/open-account/

    Why is there nothing reflected in my Live Positions?

    For KC, T and C account types, the intraday feature will be updated after the submitted intraday trades are done.

    For CashPlus+, M and CC, you will be able to view your existing net holdings (Settled Positions + Outstanding Positions) in Live Positions even if there is no intraday trades done on that day. If you have intraday trades done, you can customize to view the three consolidated positions at a glance.

    Which type of Stocks and ETFs are suitable for Recurring Plan?

    • Blue-Chips Stocks for capital appreciation and dividend income
    • REITs and Retail Bonds for dividend income
    • ETFs tracking broad base index, commodities etc

    Can I renew my POEMS demo account?

    Demo renewals are not available. You might wish to consider signing up for a Live Trading account to experience the full suite of POEMS features.

    Cash Management (KC) Account

    What is POEMS?

    POEMS stands for Phillip On-line Electronic Mart System. It is an intuitive, reliable and comprehensive suite of trading platforms designed to meet the needs of independent investors. Its user friendliness and powerful features allows you to take control of your investments conveniently and professionally, giving you trading precision and edge.

    Learn more about the POEMS award-winning suite of trading platforms.

    Conversion from Unit Trust Investment Account (09*****) to UT- Phillip Cash Management Account Application Form (PDF)

    Conversion from Unit Trust Investment Account (09*****) to UT- Phillip Cash Management Account Application Form (PDF)

    Existing Unit Trust investment account (09*****) holders can convert to a Unit Trust-Phillip Cash Management Account (UT-PCMA) by mailing back the completed form. Upon successful conversion, Electronic Payment for Shares (EPS) and excess fund management facility will be made available to you. Your account number and password will remain the same. A UT-PCMA does not allow you to trade Singapore shares. However, if you wish to do so in the future, simply visit any of our investor centres to submit the necessary CDP opening and/or linkage form.

    Attention: UT Operations
    250 North Bridge Road
    #06-00, Raffles City Tower
    Singapore 179101

    Since price (NAV) displayed is for the last dealing date, what is the NAV on the date that I have transacted?

    Net Asset Value is the market value of the fund’s total assets, plus income, less expenses.

    Since the NAV of a fund needs to be calculated, it will be announced by the fund houses after 2 dealing days. Hence the NAV displayed is always back dated. The NAV at which you have transacted will be made known to you within 2 dealing days.

    Can I invest using CPF/SRS monies for this service?

    No. CPF/SRS funds cannot be used for this service.

    What happens if I do not meet the CKA (CFD) criteria?

    If you do not meet any of the CKA (CFD) assessment criteria, you may sit for the online E-learning module (CFD) jointly developed by The Association of Banks in Singapore (ABS) and Securities Association of Singapore (SAS). The E-Learning portal defines the key features and risks of trading CFDs and allows retail investors to have a better understanding of the product before investing.

    Upon taking and passing the assessments on the E-learning portal,

    1. Download the certificate.
    2. Attach the completed CKA Form.
    3. Email to your trading representative or cfd@phillip.com.sg.

    Who can apply for Accounts?

    Anyone above the age of 18 years old is welcome, subject to no delinquent record, not insolvent or not blacklisted.

    When will I receive my money after I have sold my unit trust holdings?

    For cash holdings, settlement will be up to T + 7 business days.
    For CPF/SRS (IA Status) holdings, settlement will be T + 5 business days.

    Customer Account Review (CAR) & Customer Knowledge Assessment (CKA) Form

    Customer Account Review (CAR) & Customer Knowledge Assessment (CKA) Form

    For all individuals who are not Accredited Investor or Expert Investor.

    In view of the requirements introduced by MAS for retail customers who wish to transact Specified Investment Products (SIPs), Phillip Securities Pte Ltd (PSPL) requires customers to update their profile to assess if they possess the relevant knowledge or experience to understand the risks of SIPs. These requirements are introduced to protect investors' interest. For your information, SIPs refer to investment products that may be more complex in nature and/or have features and risks that may be more difficult to understand. SIPs generally include but are not limited to Options, Listed Futures, Structured Warrants, Unit Trusts, Contracts for Differences (CFDs), Equity Linked Notes, Exchange Traded Funds (ETFs)* and Overseas Listed Investment Products*.

    To ensure that retail customers have the relevant knowledge or experience to understand the risks and features of the SIPs before transacting, PSPL will conduct the following assessment(s) for retail customers:

    1. Customer Account Review ("CAR") for listed SIPs, and/or
    2. Customer Knowledge Assessment ("CKA") for unlisted SIPs.

    How can I reach the CFD team for CFD Enquiries?

    For CFD enquiries, please call 6336 4564, email to cfd@phillip.com.sg or chat with us here.

    Why the figures in Realized Profit in Intraday Profit and Loss is higher than what I see in the contract note?

    The calculation of Intraday Profit and Loss are indicative as it excludes charges such as commissions, taxes and other related trading fees. You may refer to your contract notes to view the finalized contract details.

    Which account types are eligible for Recurring Plan?

    All equities account can be used to set up Recurring Plan.

    Can I open multiple POEMS demo accounts?

    You can only open one demo account per email address.

    May I open an Account if I have a trading account with another securities firm?

    Yes, you may.  

    Prepaid (CC) Account

    Will I receive dividends?

    Some funds distribute dividends while some funds do not. Funds that distribute dividends either do so in cash value or units. Dividends issued in cash value can be paid out and credited to your account.* If you do not opt for a payout option, the dividends will be re-invested by default.

    Dividends that are issued in units will not be received in cash. In this situation, if you require a cash payout, you may sell some or all of these units depending on your requirements.

    The declaration of distribution is at the sole discretion of the Fund Manager and is not guaranteed.

    * If you opt for the dividend payout option, dividends will be credited according to the fund source of the investment. For example, paid out dividends for investments under the CPFIS will be credited back to your CPF account.

    How do I deposit money into my CFD account?

    1. eNETS
    Please select “Deposit Funds” under “Acct Mgmt” and initiate payment before 5 pm on Mondays to Fridays for funds to be credited on the same day. For non-business hours, deposited funds will be credited by the next working day. Do note that the minimum deposit amount is SGD $1,000.

    2. Cheque Deposit
    Cheque deposit is available at Phillip Investor Centres from Monday to Friday, 9.00am to 6.00pm (except public holidays).
    Payee to Phillip Securities Pte Ltd
    For same day processing, please drop your cheques at the designated box on 6th floor @ Raffles City Tower by 3pm.

    *Note
    SGD and USD cheques must be drawn from a bank in Singapore with Local (Singapore) clearing.
    MYR cheques must be drawn from Malaysia. HKD cheques must be drawn from a bank in Hong Kong and a courier fee of S$21 applies.

    For the full list of funding methods, please click here.

    Can I open an Account if I am residing overseas?

    Yes, you may open an account through our Online Account Opening.
    To facilitate the account opening process, we recommend that you prepare the following documents beforehand:
    • Passport with at least 6 month validity
    • Bank Account Information
      • Singapore Bank Account Details (DBS/POSB/OCBC/UOB/MAYBANK) OR
      • TT Details (TT Bank Name, Account Number & Currency Details)
    • Supporting document(s) for residential address issued within the last 3 months such as:
      • Telephone bills/Utility bills/Bank statement OR
      • Statement from any Financial Institutions in your country OR
      • Correspondence from any government bodies in your country

    If your mailing address is different from your residential address, please provide additional supporting document(s) issued within the last 3 months that reflects your mailing address.

    All copies of documentation have to be scanned or photographed from the original document.

    Note: All supporting documents should be in English. Otherwise, all documents are required to be officially translated and certified by a qualified translator/translation company.

    Foreign Share Transfer-In Form

    Foreign Share Transfer-In Form

    Please complete this form to transfer foreign shares from other broking house into your account with us.

    Attention: Equities Ops
    250 North Bridge Road
    #06-00, Raffles City Tower
    Singapore 179101

    Custodian (C) Account

    What are your latest promotions?

    Check out our latest promotions

    When will I receive dividends?

    If a fund declares dividends, there will be a cut-off date (i.e. the “Ex-Date”) where all units purchased on or before the date will be entitled to the dividends. The dividends will then be processed by the fund house on or after the “Payment Date” which is usually after the Ex-Date.

    If you have opted for the dividend payout option for distribution class cash funds, dividends will be credited into your Phillip account about 10 working days from the Payment Date announced by the fund house.

    If your dividends are to be reinvested, the dividend amount will be used to purchase more units of the existing fund, at the NAV of the fund on the Ex-Date.

    How do I convert currency in my CFD account?

    You may go to POEMS 2 -> Acct Mgmt -> CFD > Online Forms > Currency Conversion to submit a currency conversion request. All requests submitted before 2pm on each working day will be processed within the same day.

    Where can I find the Live Positions feature?

    On POEMS 2.0, you can access the feature by clicking on ‘Acct Mgmt > Stocks > Live Positions’. The feature is also searchable from POEMS 2.0 Widget Store if you wish to customize your workspace.

    Demo Account

    What is the minimum value that I can place for an order from Recurring Plan?

    1. The minimum value has to be higher than $100 in the respective currencies (ie SGD, HKD or USD) and;
    2. The value of the minimum executable quantity of the counter, which can be derived by multiplying the counter lot size by the last traded price

    Why are there ‘Lock’ icons on some of the tabs in the POEMS 2.0 Demo?

    The ‘Lock’ icon indicates that the particular feature is currently not available in the demo trading platform. To experience the full suite of POEMS features, you will need to sign up for a Live Trading Account.

    Sign up now!

    Foreign Share Transfer-Out Form

    Foreign Share Transfer-Out Form

    Please complete this form to transfer out foreign shares from your account with us.

    Attention: Equities Ops
    250 North Bridge Road
    #06-00, Raffles City Tower
    Singapore 179101

    Internal Foreign Share Transfer Form

    Internal Foreign Share Transfer Form

    Please complete this form for foreign share or bond internal transfer request within accounts in Phillip Securities Pte Ltd.

    Attention: Equities Ops
    250 North Bridge Road
    #06-00, Raffles City Tower
    Singapore 179101

    Opt-out E-Statement form

    Opt-out E-Statement form

    Clients who have opted in for E-Statement can choose to opt out / terminate from this service by printing out the form, fill up necessary details and mail it back to us.

    Attention: APU
    250 North Bridge Road
    #06-00, Raffles City Tower
    Singapore 179101

    My CFD account is suspended. What should I do?

    Please contact your trading representative in such situations.

    Margin (M) Account

    How are the figures in Live Positions computed?

    The methodology used for computation can be found in the ‘Disclaimer’ pop-up when you first access the feature. You may re-visit the disclaimer on the top right corner of the Live Positions feature.

    What price will be submitted for the orders of Recurring Plan?

    Orders will be sent to the exchange approx. 3 minutes before it opens. The price submitted will be 10 ticks higher than the latest bid price in the matching phase.

    What are the products currently available in POEMS 2.0 Demo?

    With the demo account, you will be able to access the following:
    • Stocks and Forex on POEMS 2.0
    • Stocks on POEMS Mobile 2.0 & POEMS Mercury

    POEMS Application Form

    POEMS Application Form

    Please use this form to apply for / change existing POEMS access.

    Options for form submission:

    1) E-Submission
    Scanned copy of the duly completed form to be sent by the account holder to: poemsapplication@phillip.com.sg

    2) Physical submission
    Original form to be filled out in blue ink and sent in to the following address:

    POEMS Marketing
    Phillip Securities Pte Ltd
    One Sims Lane, #08-01
    Singapore, 387355

    What can I do if I do not have sufficient reward points for redemption?

    Instead of redeeming the desired item using reward points, you can subscribe by using available funds in your POEMS account.

    Risk Warning Statement (RWS) Form

    Risk Warning Statement (RWS) Form

    It is a risk warning disclosure which highlights the key risks that customers should be aware of before trading in overseas-listed investment products. These include differences in legal systems, regulatory regime, political, social and economic developments as well as differences in costs, counterparty and correspondent broker risks between the foreign jurisdictions and Singapore.

    You may submit your acknowledgement of Risk Warning Statement through one of the following ways:

    1. Log in to your online trading account via POEMS 2.0 platform. Complete and submit the RWS Form by going to "Acct Mgmt" > "Stocks" > "RWS Acknowledgement" > "Submit".

    2. Approach any Phillip Investor Centres or contact your Trading Representative to complete the physical RWS Acknowledgement form or email the scanned copy to your Trading Representative.

    Share Financing (V) Account

    What is the ‘Current Price’ field referring to?

    The ‘Current Price’ field refers to the Last Done Price of the counter.

    What are the different intervals available for Recurring Plan?

    Please refer to the table below for the 4 different types of intervals that you may choose from:
    Frequency Maximum Duration (From start to end)
    Daily Not more than 3 months
    Weekly Not more than 1 year
    Monthly No limit
    Yearly No limit

    I forgot my demo username and password. How can I retrieve them?

    Please email your login id along with the subject "Demo - Password Reset Request” to talktophillip@phillip.com.sg

    The new password will be sent to your registered email in 2 working days.

    SBL Application Form for Existing Phillip Securities Client

    For existing clients of Phillip Securities who already have a Phillip Account with us, please print out the SBL Forms, fill it up and mail it back to us. We will activate your account as soon as we receive it.

  • SBL Account Opening
  • Phillip SBL
    250 North Bridge Road
    #06-00, Raffles City Tower
    Singapore 179101

    Termination Form for GIRO Linkage

    Termination Form for GIRO Linkage

    For clients who already have Giro linkage to your Phillip Account and would like to terminate the linkage, you will need to complete the Giro Likage termination form and send it back to us.

    Attention: APU
    250 North Bridge Road
    #06-00, Raffles City Tower
    Singapore 179101

    Can I redeem the POEMS Reward Points from one account and use the reward in another POEMS account?

    No. Any product redeemed using reward points can only be used by the same account.

    I noticed that the ‘Current Price’ field is not updated in real-time. Why is that so?

    The ‘Current Price’ field will reflect live or delayed data based on your live price subscription for the respective exchanges traded.

    Is Recurring Plan available for both buy and sell orders?

    Only buy orders are allowed for Recurring Plan.

    What are the different exchanges available for Stocks?

    The exchanges available in POEMS Demo are SGX, HKEX, AMEX, NASDAQ and NYSE.

    UK Share Deposit – CREST Form

    UK Share Deposit - CREST Form

    POEMS offers UK trading online. If you would like to deposit your existing UK shares (Script) to your Phillip Account, please download and complete this form.

    Attention: Equities Ops
    250 North Bridge Road
    #06-00, Raffles City Tower
    Singapore 179101

    Can I transfer the POEMS Reward Points from one account to another POEMS account?

    No. POEMS Reward points are strictly non-transferable.

    Updating of Personal Particulars

    Updating of Personal Particulars Form

    To update your personal particulars, please fill in the attached form and mail it back to POEMS. Please take note that by submitting the Update of Personal Particulars Form to us, you authorize and consent to the update of information to all accounts within Phillip Securities Pte Ltd and CDP securities account.

    Should you wish to update/change of CPF details and/or Change of SRS details, you can contact your Trading Representative (TR).

    Attention: APU
    250 North Bridge Road
    #06-00, Raffles City Tower
    Singapore 179101

    What exchange rate do you use for computation in the Live Positions feature?

    The exchange rate used for computation is based on the latest rate published in POEMS 2.0. Kindly note that the rates are indicative for the purpose of live position computation.

    What are the charges for orders done under Recurring Plan?

    The commission for each trade done through the Recurring Plan will be based on the customer prevailing commission rates. All exchange fees will be applicable as per standard contract fees.

    Where can I view my contracts and settlement details?

    In the POEMS Demo, any purchase payment will be automatically deducted from the demo account once the trade is executed. Likewise, when any sell order is submitted and executed, the sales proceeds will be credited into your Available Cash immediately.

    As such, contract statements are not available for demo account. You will be able to view your realised profit or loss from ‘Acct Mgmt’ -> ‘Account Details’ page (on POEMS 2.0) and from 'Outstanding Positions' (on POEMS Mobile 2.0). Details of your transactions can be viewed from Transactions History or Settled Positions.

    What is CPF Investment Scheme (CPFIS)?

    The CPF Investment Scheme (CPFIS) allows CPF members to invest part of their CPF-OA, SA and/or SRS savings into Unit Trusts.

    To invest with CPF-OA or SRS, simply open a CPF/SRS Investment Account with one of the 3 CPF agent banks (DBS/POSB, UOB, or OCBC).

    Note: If you want to invest only the monies in your CPF Special Account (CPF-SA), you are not required to open a CPF Investment Account.

    W-8 / W-9 Form

    W-8 / W-9 Form

    W-8 Form is a requirement by the US Inland Revenue Service for account holders to declare that the beneficiary owner of the amount received from US sources is not of US origin. Please note that US Persons are not eligible to trade in the US market through Phillip Securities Pte Ltd.

    The form will remain in effect for a period starting on the date the form is signed and submitted and ending on the last day of the third succeeding calendar year. If a change in circumstances makes any information on the form incorrect, you must re-submit the appropriate form within 30 days of the change in circumstances.

    W Series Forms (PDF)
    1) W-8Ben rev 2017 (Individual)
    2) W-8Ben-E rev 2017 (Corporate)
    3) W-8IMY rev 2017 (Intermediary, Flow Though Entity)
    4) W-9 (US Person)

    W Series Form Instructions (PDF)
    1) W-8Ben Instructions (Individual)
    2) W-8Ben-E Instructions (Corporate)
    3) W-8IMY Instructions (Intermediary, Flow Though Entity)
    4) W-9 Instructions (US Person)

    Access other W-8 forms

    Options for Form Submission:

    (1) Online submission on POEMS (applicable for Individual Account holder only)
    W8 form can be accessed through POEMS 2.0, under Account Management > Online Forms > US Tax forms

    (2) E-submission (applicable for Individual and Joint Account holders only)
    Scanned copy of the duly completed form to be sent by the account holder from the email address as per our records to w8ben@phillip.com.sg.
    Each of the joint account holders are to submit their own scanned copies of the W-8ben form from their respective email address on the same day.

    (3) Physical submission
    Trading account number to be written on the top right hand corner of the W-8 Form.
    Original form to be filled out in blue ink and sent in together with a copy of your NRIC/Passport:

    APU Dept. (Renewal of W-8Ben Form)
    Phillip Securities Pte Ltd
    250 North Bridge Road #06-00
    Raffles City Tower Singapore 179101

    How long do I have to wait before my redemption/subscription is activated?

    All successful requests will be processed within the following timeline:
    • Activated within 2 working days: Live Prices, Services (With the exception of POEMSView)
    • Notified within 1 week: Seminars
    • Notified within 1 month or earlier: Courses, Magazines, POEMSView, Vouchers
    For more information, kindly refer to the respective product information page.

    Self Certification on Tax Residency Status

    We are required by tax regulations under the Foreign Account Tax Compliance Act (FATCA) and Common Reporting Standard (CRS) to identify the tax residence of our customers. For customers who are US Persons or tax residents outside Singapore, we may also be required to provide their account information to relevant tax authorities. In order for us to hold accurate and up–to-date information about your tax residence, you may submit a scanned copy of the self-certification via your registered email with us to apu@phillip.com.sg. If there are changes to your circumstances, you may also update your tax residence information by completing this form.

    Please submit a copy of your identification document / passport with your self-certification. If you need to update your residential or mailing address with us, please provide a copy of your recent bank/utility statement to support the change of address.

    Self-Certification for Retail Client
    Self-Certification for Entity /Corporate

    Alternatively, you can mail the physical documents to:

    Attention: Account Opening Unit (FATCA/CRS)
    Phillip Securities Pte Ltd
    250 North Bridge Road #06-00
    Raffles City Tower Singapore 179101

    What is Supplementary Retirement Scheme (SRS)?

    The Supplementary Retirement Scheme otherwise known as the SRS is a voluntary scheme that encourages savings on top of the mandatory CPF amount. The SRS contributions are tax exempted and upon withdrawal after retirement, only 50% of the withdrawn amount is taxable.

    SRS members may also invest their SRS savings into investments such as Unit Trusts.

    Through the Live Positions feature, can I find out what is my Buy/Sell Quantity and Average Buy/Sell prices for each counter?

    Yes. You may do so by selecting the ‘Show Details’ checkbox on the top right corner of the feature.

    What currencies can I use to settle the orders that are executed from Recurring Plan?

    You may choose to settle in SGD or the traded currency.

    Are the prices listed for the different exchanges displaying live or delayed feeds?

    In POEMS Demo, live prices are displayed for the SG market. For HK and US markets, delayed prices are displayed.

    What is a CPF Investment Administrator (CPFIA)?

    If you use your CPF account to purchase funds from different fund houses (i.e. non-CPF Investment Administrator), you will incur CPF agent bank charges for each transaction. A CPF Investment Administrator is able to collate your purchases of funds from different fund houses and submit them to CPF collectively. In this case, you will only need to pay for one transaction each time, no matter how many fund houses you purchase from.

    Phillip Securities Pte Ltd is a CPF Investment Administrator and we are able to collate your CPF instructions.

    Are there any promotions for Live Prices?

    Yes! From now till 31 December 2020, eligible clients who are categorised as Non-Professional Investors are entitled to the following FREE Real-Time Stock Prices: Terms & Conditions apply. Please click in to the respective product link for more information.

    Can a CPF investment be converted into a Cash investment?

    Below retirement age, a CPF investment cannot be converted into a cash investment. It can only be converted when an investor reaches retirement age and has met the CPF minimum required sum set aside.

    How can I settle my executed orders?

    Settlement of contract will be the same as a normal trade settlement.

    What is CPFIS Self-Awareness Questionnaire (SAQ)?

    Under enhancements announced by the government in March 2018, the CPF Board has introduced a Self-Awareness Questionnaire (SAQ) as part of the process in opening CPFIS accounts from 1st October 2018. The SAQ is to help CPF members decide whether CPFIS is suitable for them by providing them with feedback on their financial knowledge.

    Members can participate in the CPFIS after taking the SAQ, regardless of the results. CPF members who already have a CPFIS account are not required to, but are still strongly encouraged to take the SAQ.

    For more details, please refer to the notice .

    Where can I find more information about the product I am interested in?

    To find out more information (i.e. Product Information, Terms & Conditions, Disclaimers etc.) regarding a particular product, please click on the respective product link in the Rewards Module.

    How can I trade Unit Trust Funds online?

    You may trade Unit Trusts online anytime, anywhere through POEMS 2.0 and/or POEMS Mobile 2.0.

    Please view the tutorials here.

    What is an example of a Recurring Plan?

    Example: ThaiBev (SGX)

    Account Type: Phillip Investment Account - Prepaid (CC)
    Invested Amount: $1000
    Investment Interval: Every 1st Trading Day of the Month
    Brokerage per Investment: $10

    Date Price Quantity Total Amount Invested Total Amount Invested Including Brokerage Total Quantity To Date Total Amount Invested to Date Average Price/ Stock to Date Current Gains
    1-Oct-18 0.68 1400 $952.00 $962.00 1400 $962.00 $0.68
    -
    1-Nov-18 0.625 1600 $1,000.00 $1,010.00 3000 $1,972.00 $0.65
    (77.00)
    3-Dec-18 0.64 1500 $960.00 $970.00 4500 $2,942.00 $0.65
    (32.00)
    2-Jan-19 0.61 1600 $976.00 $986.00 6100 $3,928.00 $0.64
    (167.00)
    1-Feb-19 0.735 1300 $955.50 $965.50 7400 $4,893.50 $0.65
    595.50
    1-Mar-19 0.815 1200 $978.00 $988.00 8600 $5,881.50 $0.68
    1,187.50
    Amount invested does not include exchange fees and GST. Prices are done at opening.

    ThaiBev on ChartLive from 1st Oct 2018 to 22nd Mar 2019 Past performance figures as well as any projection or forecast used in this publication are not necessarily indicative of future or likely performance of any securities.

    What is a Unit Trust Regular Savings Plan (RSP)?

    Unit Trust RSP is an investment plan that offers a consistent and disciplined means of investing into a particular fund.

    It adopts the concept of dollar cost averaging whereby more units are bought when prices are low and lesser units when prices are high. As a result, in times of fluctuating markets, the average cost for all the units can be lower than the average price during the same period.

    Find out more about Unit Trust RSP 

    How do I subscribe or make payment for Market Data & Rewards?

    • By Reward Points
      1. In POEMS 2.0, click on Market Data & Rewards tab, then click on New Subscriptions subtab
      2. Select the product that you want to redeem by clicking on the checkbox next to it
      3. Select the number of months to subscribe from the dropdown list (if applicable)
      4. Click on ‘Submit’ button
      5. Review your redemption request
      6. Enter your ‘Password’ and click on ‘Confirm’ button to complete your redemption

      Your Total Points Available will be deducted upon successful redemption. Kindly note that upon successful redemption, no amendment and/or refund requests will be entertained.

    • By Deduction from available funds in Ledger-Based POEMS Trading Account
      1. In POEMS 2.0, click on Acct Mgmt > Stocks > Online Forms on the left side menu
      2. Under the Withdrawal Form sub-tab, select Market Data & Rewards (Cash Payment) option
      3. Select your desired product from the dropdown list*
      4. Click on Submit button
      5. Review your withdrawal request
      6. Enter your ‘Password’ and click on OK button to confirm your request

      * If the product you desire is not inside the dropdown list, please select the Others – Please specify option.

      • Enter your desired product in the Description field
      • Enter the amount to withdraw in the Amount to be withdrawn field
       

      Withdrawal submissions before 10am will be processed by the next working day.

      Withdrawal submissions after 10am will be processed by the next two working days.

    • By Internet Bill Payment (For Cash Trading and Ledger-Based POEMS Trading Accounts)
      1. Login to your Internet Banking (POSB/DBS Bank, UOB Bank, OCBC Bank, Standard Chartered Bank & Maybank)
      2. Choose the Bill Payment option and select the Billing Organisation as PHILLIP SECURITIES PTE LTD
      3. Enter your 7 digits Trading Account number (g. trading account “123456”, to enter as “0123456”)

      Note:

      For payment by Internet Bill Payment: Please inform your Trading Representative once payment has been made, so that he/she can proceed with the necessary arrangements.

      For Live Prices (Non-Professional), you will be required to complete an Agreement after clicking on the checkbox. For Live Prices (Professional), please click on the ‘Agreement’ link and complete the steps indicated. Please note that subscriber assumes all liability declaring status as a Professional Investor or Non-Professional Investor and will be held accountable for all applicable penalties and/or the Exchange fees if declaration is incorrect.

      Kindly note that there shall be no refund of the unused portion of the subscription fee should you wish to terminate any services prior to the expiry date.

    What if I do not have sufficient funds in my account when payment for an order from my Recurring Plan is due?

    Settlement of contract will be the same as a normal trade settlement. Force selling will occur.

    How do I apply for Unit Trust RSP and when will my Unit Trust RSP be effective?

    You can apply online via POEMS or visit any of our Phillip Investor Centres.

    For online applications via POEMS, kindly follow these steps:

    Login to POEMS > Acct Mgmt > Regular Savings Plan (RSP) > Unit Trust RSP > Investment Instruction > Apply Plan

    For new Unit Trust RSP application, the plan will commence only when the GIRO Linkage Application has been received by Phillip Securities Pte Ltd (PSPL), and approved by the respective banks. For non-cash RSP, there must be CPFOA/SA/SRS details tagged to your account.

    Note: Applications received will take up to 30 business days to come into effect.

    How do I apply for GIRO?

    You can download and complete the GIRO form via the link below and mail to us using the business reply envelope below. Alternatively, you can submit to any of our Phillip Investor Centres for assistance.

    GIRO Form

    Business Reply Envelope

    What can I do if I have further questions on the Market Data & Rewards?

    For all enquiries regarding Market Data & Rewards, please email us at reward@phillip.com.sg.

    Can I cancel my Recurring Plan anytime?

    Yes, you may cancel from the “Recurring Plan Status” as long as the trigger order has not been executed.

    How long will it take for my GIRO linkage to be approved?

    GIRO linkage is subjected to the respective banks’ processing timeline which is approximately three to six weeks after you have submitted your GIRO application.

    How will I be informed of the status of my Unit Trust RSP GIRO application?

    You will be notified by the bank first when your GIRO is approved.  A letter will then be sent to your mailing address after we have received the status of your GIRO linkage from the bank.

    Additionally, you can login to POEMS to check your status via Acct Mgmt > Regular Savings Plan (RSP) > Unit Trust RSP > Investment Instruction.

    Will there be any additional charges for cancelling my Recurring Plan?

    No, there are no additional charges.

    How can I start my Unit Trust RSP first while my GIRO linkage is pending for approval?

    You may prefund to kick start your Unit Trust RSP while pending the GIRO Linkage approval via the prepayment option.

    You can seek assistance from your servicing representative or visit any of our Phillip Investor Centres for the arrangement.

    Is an initial investment required before I can subscribe to Unit Trust RSP?

    Some funds require an initial investment before you can subscribe to Unit Trust RSP. Whether a fund requires initial investment will be stated in the fund information.

    Why was my Recurring Plan order rejected?

    Here are some order rejection reasons that you may see:
    • Minimum value to execute should be 100
      • The minimum value to execute should be at least $100 (in the respective currency).
    • Minimum executable quantity has exceeded requested value
      • The value to execute must be higher than the minimum tradable value (ie. lot size x traded price).
    • Order rejected due to price abnormality, contact dealer
      • The order was rejected due to a wide Bid/Ask spread of 10% and more than 30 ticks.

    When will the Unit Trust RSP investment amount be deducted?

    Unit Trust RSP subscription will be on the 7th (T-day) calendar day of the month, if the 7th falls on a weekend or public holiday, it will be on the next business day.

    Deduction details as follow:

    •         For Cash investment, money will be deducted from your bank account on T-3 day, depending on bank processing timeline
    •         For CPF/SRS investment, money will be deducted from your CPF account/SRS agent bank on T-1 day.

    Please ensure that you have sufficient funds in your account before the deduction date (T-3) to prevent failed deductions.

    A failed GIRO deduction fee may be imposed to your account by your bank. You may reach out to your bank should you require further clarification.

    What will happen if I have insufficient money in my bank/CPF account for GIRO deductions for RSP?

    If there is an insufficient amount in your bank/CPF account, GIRO deduction would be unsuccessful and there will be no Unit Trust RSP investment for that month.

    For  Unit Trust RSP via cash, there will be no penalty. However, your Unit Trust RSP will be terminated after 3 consecutive months of unsuccessful deductions.

    For  Unit Trust RSP via CPF, a penalty charge may be imposed by the CPF bank. Your Unit Trust RSP will be terminated after 3 consecutive months of unsuccessful deductions.

    Please ensure that you have sufficient funds in your account before the deduction date (T-3) to prevent failed deduction.

    A failed GIRO deduction fee may be imposed to your account by your bank. Please reach out to your bank should you require further clarification.

    What is the arrangement if there are any corporate actions or dividend?

    The order will still be triggered regardless of corporate actions.

    What will happen to my unit holdings after my Unit Trust RSP GIRO payments have been stopped?

    If your holdings are at or above the minimum holding amount or minimum units required by the Fund Manager, your holdings will remain unchanged. You may retain them as a long-term investment.

    If your holdings are below the minimum holding amount or minimum units required by the Fund Manager, you will be requested to redeem your holdings. If you wish to retain your holdings in this case, you may purchase more units to fulfil the minimum holding amount or minimum units and continue your investment.

    Can my Unit Trust RSP be settled in non-SGD currency?

    Unit Trust RSP can only be settled in SGD currency. You can apply for the available non-SGD funds for Unit Trust RSP but the investment currency will only be in SGD.

    What are the Sales Charges for Unit Trust RSP?

    There is 0% sales charge when you apply via POEMS. However, charges may apply if you are seeking for advisory services on Unit Trust RSP from your Financial Adviser Representative.

    Is there any lock-in period for Unit Trust RSP?

    There is no lock-in period for Unit Trust RSP.

    How do I make amendments on my Unit Trust RSP?

    Amendment of investment instruction(s) such as change of funds (including increasing or reducing the fund to invest), investment amount, fund source or frequency can be done via POEMS or physical form. No charges will be imposed for any changes made.

    a. Amendment(s) via POEMS:

    Login to POEMS > Acct Mgmt > Regular Savings Plan (RSP) > Unit Trust RSP > Investment Instruction > Amend

    Please note that amendment(s) made via POEMS will not be reflected immediately. The updated investment instruction will be reflected after it has been processed. Instructions received via POEMS will take up to 30 business days to come into effect.

     

    b. Amendment(s) via Physical Form

    Kindly seek assistance from your Financial Adviser Representative or visit any of our Phillip Investor Centres to complete the form submission.

    Form submissions received will take up to 30 business days to come into effect.

     

    Note:

    Some funds will require a minimum initial investment. For such funds, you must have lumpsum holdings prior to the application or amendment of the Unit Trust RSP. Otherwise, your application or amendment for the Unit Trust RSP may be rejected.

    When will my Unit Trust RSP amendments and/or terminations be effective?

    All RSP amendment and termination submissions (via POEMS or physical forms) will take up to 30 business days to come into effect.

    How can I terminate my Unit Trust RSP?

    You may terminate your Unit Trust RSP as follows:

    a. Partial Termination (Amendment)

    Partial termination of Unit Trust RSP is termed as Amendment. For amendment, you may submit online via POEMS 2.0/Mobile or physical form.

    b. Full termination

    If you would like to have a full termination of all the Unit Trust RSPs, you are required to submit the physical termination form with the assistance from the respective Financial Adviser Representative or visit any of our Phillip Investor Centres.

    All RSP amendments/terminations will take up to 30 business days to come into effect. 

    Will my Unit Trust RSP be terminated automatically when I make a full redemption of my holdings?

    Your Unit Trust RSP will not be terminated when full redemption is made on the particular fund(s).  

    You will have to submit the amendment/termination via POEMS 2.0, Mobile or physical form after redemption as specified in the question above (How can I terminate my Unit Trust RSP?).

    All submission of RSP amendments/terminations will take up to 30 business days to come into effect.

    What will happen if my Unit Trust RSP fund is temporarily suspended or closed to subscriptions?

    If the fund is temporarily suspended or closed for subscriptions, your subsequent Unit Trust RSP will be stopped until the fund is open for subscription.

    If the fund has been suspended or closed to subscriptions indefinitely, your Unit Trust RSP will be terminated. Your existing holdings will remain unchanged unless the fund is to be closed.

    Who can I contact if I would like to enquire about Unit Trust or Unit Trust RSP matters?

    If you have any enquiries, please contact us at 6531 1555 or email us at unittrust@phillip.com.sg.