If you fail to pay or contra (i.e. sell) your purchase by due date, your purchase may be force sold by the company at its discretion without notice to you. Phillip Securities Pte Ltd (‘PSPL’) has the discretion as to the price and volume put up for force sell at any time. PSPL is not liable to you for any losses or damages arising from the exercise of its discretion; and PSPL may recover from you the losses and expenses incurred in the force sell. Client(s) who are subject to force-selling by PSPL may be suspended from trading for a period as determined by the company.

A fractional share is a share of equity that is less than one full share.
Fractional shares usually come about from certain corporate actions such as stock splits, reverse stock split etc.

CIL is the payment made in lieu of any fractional share entitlement from certain corporate action.

You will have to sign at the back of each share certificate under the “transferor” column or “shareholder” column. In addition, you need to submit a signed W8-BEN form if you have not already done so previously.

Please click here for charges incurred.

Note: We will not accept the following share certificates:

• Restricted share certificates. For this type of share certificates, there will be a “RESTRICTED SHARES” stamped on the front of the share certificates.
• For shares listed on OTC and OTCBB. This is because currently our US custodian does not support online trading for the OTC and OTCBB.
• Shares certificate for counters traded in US markets.

Please note that you are required to buy back your shares to cover the sale position if the physical shares deposited are subsequently found to be not good for deposition.

All orders submitted are only valid for one trading day. Orders not done will be cancelled at the end of each trading day.

Some corporate actions may result in fractional shares/CIL. As there are expenses incurred by PSPL in handling such fractional entitlements, your right to any such fractional entitlements will be waived in accordance with the terms governing your account. Your share entitlement from such corporate actions will be rounded down to the nearest full share.

Accredited Investor Application – Corporate

For a corporate customer who has interest to be certified a Accredited Investor to invest in eligible products.

Attention: APU
250 North Bridge Road
#06-00, Raffles City Tower
Singapore 179101

Market Data & Rewards is a loyalty programme to thank you for trading with us. Earn reward points as you trade on the POEMS suite of platforms (POEMS 2.0, POEMS Mobile 2.0 and POEMS Pro). The more you invest, the more reward points you will receive.

Instead of paying cash, you can redeem your POEMS reward points with a selection of market data, trading services, magazines and vouchers.

There are ZERO transaction fees (e.g. no sales charge, switching fees) and ZERO ongoing fees (e.g. no platform fees) when you transact Unit Trust online via POEMS. Learn more about zero fees .

We understand that some of our customers value the convenience of investing anytime and anywhere online through POEMS. However, we also understand that some customers prefer having face-to-face meetings with an advisor to provide them financial advisory services and/or monitor their portfolios. Hence apart from POEMS online, we also have our offline services to provide these financial advisory services to those who need it. A fee may be levied as these advisors are able to provide professional advice that is tailored for your individual investment needs.

Multi-currency facility provides an added advantage for you to maintain foreign currency balances (USD, HKD, AUD, MYR, JPY, GBP, EUR, CNY and CAD) in your account for the management of your foreign currency denominated investments. Settlement of your transactions can either be in the traded currency or in SGD. However, your account must have sufficient funds in the settlement currency to avoid incurring interest on debit balances.

To opt-in multi-currency facility, please login to POEMS > Click Stocks > Acct Mgmt > on the left panel, click Online Forms > Currency Conversion > select Opt in for Multi-Currency facility > submit and enter your POEMS password to confirm your submission.

• Dividend payment
• Rights issue
• Takeover
• Warrants

If you already have an existing POEMS account, you may apply for CFD trading facility online.

Kindly login to POEMS 2.0 > Acct Mgmt > CFD > Complete and Submit "Online Account Opening" Form.

With the New and Improved Online Password Reset Service, you may now request to reset your POEMS password through our website.

If you have forgotten your POEMS trading account password, here are 2 easy ways you may request for a new one:

1. Via Email:

   First, indicate your account number and answer three security questions. An email verification link will be sent to your registered email address. Click on the link provided in the email to confirm the request.

   You will be redirected to a webpage to reset your password (note: an SMS token will be required to complete the process). You will be notified immediately via email when your password has been successfully reset.

2. Via Post:

   Indicate your account number and answer three security questions. Your new password will be mailed to your registered mailing address within 3 - 5 working days.

Live Currency Conversion provides competitive real-time foreign exchange rates among SGD, USD, HKD, CNY, AUD, CAD, GBP, EUR, MYR, and JPY to better manage your multi-currency ledgers.

Currency pairs with SGD, USD, HKD, CNY, AUD, CAD, GBP will typically be refreshed every minute.

2FA (also known as two-factor authentication) is the verification of a user’s online identity using two distinct factors.

The current practice used by financial institutions in Singapore is to have customers go through a 2-factor authentication process –
(1) a Personal Identification Number (PIN), which is issued by the financial institution and
(2) a One-Time Password (OTP), which is generated by a hardware token device or software token application, or sent via a Short Message Service (SMS) to the client. This is also the same practice adopted by Phillip Securities. When a Phillip Securities client who has elected to participate in 2FA wishes to access an online service by Phillip Securities, the client is required to enter the PIN and the OTP for authentication.

After submission of orders, you may proceed to [Order Status] to check if the orders are on queue, done, or rejected. All orders will be issued with an order number for easy tracking. You are required to check on the orders status for any possible trade correction before market opens on the next trading day.

With effect from 1st January 2012, financial institutions such as broking firm, bank and financial advisors are required to assess if a client has relevant knowledge and experience before trading Specified Investment Products (SIPs). Retail customers who do not satisfy the assessment are not allowed to trade SIPs.

• Non-residents with Singapore addresses
• Both parties of Joint Account holders

• the "Customer Account Review" if you wish to continue to trade SIP that is listed on an exchange; and
• the "Customer Knowledge Assessment" if you wish to purchase an Unlisted SIP

From 10 December 2018, overseas investors will be required to undergo the required Customer Account Review (“CAR”) and/or Customer Knowledge Assessment (“CKA”) before trading Specified Investment Products (“SIPs”).

You may request an increase in trading limit by calling your Dealing Representative.

POEMS Digital Token is a feature within the POEMS SG 2.0 Mobile App that generates a One-Time PIN (OTP) to authenticate two-factor authentication (2FA) login to the POEMS suite of trading platforms^*.

^*POEMS suite of trading platforms refers to POEMS 2.0, POEMS Mobile 2.0 and POEMS Pro.

Order must be

• done in a market that is eligible for order amalgamation. Please check the ‘Settlement’ section of the individual markets.
• done on the same trading day,
• for the same stock,
• of the same action (BUY or SELL e.g. A buy action can be amalgamated with another buy action),
• executed via the same platform,
• done through the same account,
• paid through the same payment mode (cash or CPF or SRS),

Phillip Securities do not have the obligation to provide tax claim services. You are advised to consult your personal financial advisor or tax advisor.

Before selling, you have to deposit the share certificate/s into your trading account with Phillip Securities Pte Ltd.

You can check your trading limit through the Internet, or by calling your dealing representative.

If you wish to settle in foreign currency (other than SGD), please ensure that your multi-currency facility application has been submitted to PSPL for approval and activation. Failing which, the contract will be settled in SGD which is subject to foreign exchange conversion risk.

To opt in for multi-currency facilities, you can login into POEMS > Acct Mgt > Online Forms under Currency conversion or contact your Trading Representatives for further assistance.

For physical share certificates deposition, the process will take 3-4 weeks to complete.

You will be able to view through your online POEMS account under “Foreign Shareholding” (for Cash Trading accounts) or “Scrip Positions” (for all other account types).

1. Step 1: You have to give instructions to that securities firm to transfer the shares to Phillip Securities Pte Ltd.

The letter should clearly state:

• Name of security to be transferred
• Quantity of shares to be transferred
• If it is a securities firm based in Singapore, you need to instruct them to liaise with Foreign Shares Transfer department (ForeignSharesTrf@phillip.com.sg)
• If it is a securities firm based in the US, you must provide custodian details which can be obtained from Foreign Shares Transfer department

2. Step 2: You have to provide Phillip Securities with corresponding instructions to receive the shares. Instructions has to clearly state:

• Name of Security to be transferred
• Quantity of shares to be transferred
• If it is a securities firm based in Singapore, please give us the name and telephone number of the contact person from the transferring securities firm
• If it is a securities firm based in the US, please give us custodian details of transferring broker (ie. Name and DTC of the US transferring broker)
• Your Phillip/POEMS trading account number

Foreign Share “Transfer In” form

Please complete this form to transfer foreign shares from other broking house into your account with us.

Attention: Equities Ops
250 North Bridge Road
#06-00, Raffles City Tower
Singapore 179101

Please contact your trading representatives for more information

(There are no charges for transferring shares to Phillip. However, it is important that you check with the delivering securities firm as to whether there are any charges for transferring your shares out)

POEMS Pro is an application-based advanced trading platform, designed for active traders. It is available to all existing POEMS customers.

New Margin (M) Information Sheet (Effective from 19 July 2019)

Margin (M) Information Sheet

• For investors whose securities are kept at the Central Depository Pte. Ltd. (CDP), you would have to transfer your securities from CDP to Phillip Securities Pte Ltd's ("Phillip Securities") custody for the securities to be lent.
• Investors with securities in custody with Phillip Securities under their Margin, Custodian and/or Prepaid account(s) will be auto-eligible for Securities Lending.

There are 4 trading modes available for trading:

• POEMS 2.0
• POEMS Mobile 2.0 (iOS and Android)
• POEMS Pro
• Broker assisted

1. Open a CPF Investment Scheme (CPFIS) account with an agent bank (POSB/DBS, UOB, OCBC). For more details, please refer to CPF Website.
2. Link your CPFIS Account to your trading Account: Log in to POEMS 2.0 > My settings > My account > Bank A/C information
3. Before investing, check to ensure that you have computed the investable amount / sufficient holdings before order submission.
4. After the linkage has been established, you will need to select the option "CPF" under "trade type" in order to use your CPF OA/SA funds for settlement. Please note that settlement currency must be in SGD.
5. If “CPF” is not selected under “trade type”, the trade will be defaulted to cash settlement.
6. CPF trade type selection is only available for shares included under CPFIS.
7. Please link your CPF OA/SA account before 6pm for it to be updated within the same working day.

• Enjoy automatic settlement of trades done if you have sufficient funds in the Cash Management (KC) Account.
• Up to 12 months (year to date) of transaction history is archived online.
• Ability to maintain foreign currencies ledgers.
• Ability to hold cash balances in the account with interest given for certain currencies.
• Invest your excess cash in the Cash Management (KC) Account into Money Market Funds to potentially earn higher returns when you opt for Excess Funds Management Facility.

The key objectives of 2FA are to protect the customer’s online trading account and information from unauthorized access, and enhance the overall security of online trading systems.

Here at Phillip Securities, we take a proactive role in protecting our customers. We have risk-mitigating measures in place to protect your online trading account and information from unauthorized access. To find out more, please do not hesitate to contact us.

There are several options for making payments for your trades.
To view the list of options, please refer here.

You can login to POEMS 2.0 via POEMS Homepage

Simply enter your POEMS account number and password on the top right corner and click on the Login button.

POEMS 2.0 uses the same login credentials as Classic POEMS, POEMS Mobile 2.0 and POEMS Pro.

• Create your desired POEMS password online
• Significantly reduces waiting time before gaining access to the POEMS platforms
• Additional layer of security with SMS One Time Password (OTP) triggered to your registered mobile phone

1. On your iPhone / Android Smartphone, locate Apple App Store (iPhone/iPad) / Google Play Store (Android smartphones/tablets)
2. Search for POEMS SG 2.0 (under Finance Category)
3. Tap on “Install” and allow download to complete

• Individual account
• Account opened with valid mobile number and email address registered with Phillip Securities Private Limited (PSPL)

1. Open a Supplementary Retirement Scheme (SRS) account with an agent bank (POSB/DBS, UOB, OCBC). For more details, please refer to MOF Website.
2. Link your SRS Account to your trading Account: Log in to POEMS 2.0 > My settings > My account > Bank A/C information
3. Before investing, check to ensure that you have computed the investable amount / sufficient holdings before order submission.
4. After the linkage has been established, you will need to select the option "SRS" under "trade type" in order to use your SRS funds for settlement. Please note that settlement currency must be in SGD.
5. If “SRS” is not selected under “trade type”, the trade will be defaulted to cash settlement.
6. SRS trade type selection is only available for shares included under SRS.
7. Please link your SRS account before 6pm for it to be updated within the same working day.

Anyone above the age of 18 years old can apply for SBP.

Individuals below the age of 18 years old must open a joint SBP with their parent/legal guardian.

Yes, SBP allows joint application. Either one of the specimen signature of both applicants’ is authorized and empowered to act in accordance to the terms and conditions binding SBP.

For joint application with a child below 18 years old, a copy of the birth certificate must be submitted during application.

Fund your Account through PayNow or FAST. You can trade/invest within 15 minutes (excluding Singapore market trades via Cash Management Accounts, as account linkage requires CDP approval)

Please remember to complete:

• W8Ben Form (for US stocks)
•  CAR & CKA Form (for SIP)
•  RWS Form (for foreign-listed investment products)

Sign up for complimentary Live Price and update CPF/SRS account number

For trading limit increase from the day following your Account opening, please call your Trading Representative or Customer Experience Unit at 6531 1555 or email talktophillip@phillip.com.sg

1. You do not own any share of Stock A and you intend to short sell 1,000 shares of Stock A. You have to submit a sell order of 1,000 shares by marking the “Short Sell” checkbox or click on the “Short Sell” button.


2. You owned 2,000 shares of Stock A and you intend to short sell another 1,000 shares of Stock A. You have to submit a normal sell order of 2,000 shares, and separately submit another sell order of 1,000 shares by marking the “Short Sell” checkbox or click on the “Short Sell” button.

While it is not compulsory, customers are strongly encouraged to use 2FA when trading online via POEMS. Customers that choose to use 2FA for login will be required to provide both PIN and OTP to access our online trading services. Customers should exercise due care to safeguard their PIN and OTP, and not disclose them to other parties.

For users of hardware tokens, any loss or theft of the token should be reported to Phillip Securities or the OTP provider immediately. The lost/stolen token will be disabled and the user will not be able to access his online trading account until such time when he completes the de-registration process and a new token is received. There may be a fee for the token. Please contact Phillip Securities for more details.

For more details, please do not hesitate to contact us.

• Singapore (SGX)
• Australia (ASX)
• Belgium (EURONEXT Brussels)
• Canada (TSX)
• China A Shares (SSE-A via SH-HK Stock Connect)
• China B Shares (SSE, SZSE)
• France (EURONEXT Paris)
• Germany (FWB)
• Hong Kong (HKEx)
• Indonesia (IDX)
• Japan (TSE, JASDAQ)
• Malaysia (Bursa)
• Netherlands (AEX)
• Portugal (EURONEXT Lisbon)
• Philippines (PSE)
• South Korea (KRX)
• Taiwan (TWSE)
• Thailand (SET)
• Turkey (ISE)
• United States (NYSE, NYSE-MKT, NASDAQ)
• United Kingdom (LSE)

• Certain Exchange Traded Funds (ETFs)/ Exchange Traded Notes (ETNs)
• Futures
• Structured Warrants
• Callable Bull/ Bear Contracts (CBBCs) (Not available on SGX yet)
• Certificates

• Futures
• Options

• Contracts for Differences (CFDs)
• Foreign Exchange Margin Trading
• Structured Deposits and Dual Currency Investments
• Structured Products
• Unit Trusts and Investment-linked Insurance Policies

• Stocks
• ETF – Exchange Traded Funds
• CFDs – Contracts for Differences
• CFD-DMA - CFD – Direct Market Access
• CFD-FX - CFD - Forex
• CFD-World Indices
• Reg FX / Bullion
• Mini FX / Bullion
• Futures
• UT – Unit Trust
• Bonds
• SBL – Securities Borrowing and Lending

The following segments are exempted from the new MAS requirements and do not have to undergo the Customer Account Review (CAR) & Customer Knowledge Assessment (CKA).

To check your POEMS Reward Points –

1. Login to POEMS 2.0
2. Click on Market Data & Rewards tab, then click on New Subscriptions subtab
3. The Total Points Available is reflected on the bottom left corner

To redeem your POEMS Reward Points –

1. In POEMS 2.0, click on Market Data & Rewards tab, then click on New Subscriptions subtab
2. Select the product that you want to redeem by clicking on the checkbox next to it
3. Select the number of months to subscribe from the dropdown list (if applicable)
4. Click on ‘Submit’ button
5. Review your redemption request
6. Enter your ‘Password’ and click on ‘Confirm’ button to complete your redemption

Your Total Points Available will be deducted upon successful redemption. Kindly note that upon successful redemption, no amendment and/or refund requests will be entertained.

Note:

For Live Prices (Non-Professional), you will be required to complete an Agreement after clicking on the checkbox. For Live Prices (Professional), please click on the ‘Agreement’ link and complete the steps indicated. Please note that subscriber assumes all liability declaring status as a Professional Investor or Non-Professional Investor and will be held accountable for all applicable penalties and/or the Exchange fees if declaration is incorrect.

Kindly note that there shall be no refund of the unused portion of the subscription fee should you wish to terminate any services prior to the expiry date.

No, your login details are the same as that used to log in for POEMS 2.0 and POEMS Mobile 2.0.

The following are the exchanges supported on POEMS 2.0 for equities:

1. POEMS 2.0
   Select the "short sell" checkbox.
2. POEMS Mobile
   Use the "short sell" button to execute the trade.

In general, single-factor password authentication is more susceptible to password-based attacks and malware that could result in the compromise and hijacking of online trading accounts by unauthorized parties. This could in turn lead to unauthorized disclosure of your personal and trading information that may be available on the online trading account, or the carrying out of fraudulent trades through your online trading account. Choosing not to use 2FA for the online trading account would increase your exposure to these risks.

1. In the event of over subscription, you may not get all the shares you applied for.
2. The share price may drop below the IPO offer price on listing day.
3. The gains from the allotted shares may be lower than the charges and interest costs.
4. If the IPO is in foreign denominated currencies, there may be foreign exchange rate risks. The foreign exchange rate will be based on PSPL’s Published Rate at poems web-site on subscription date.

Market conduct requirements for capital market products are regulated by MAS And SGX under Securities And Futures Act and SGX Trading Rules respectively. Key prohibited conduct include but are not limited to market manipulation, false trading and market rigging. For example, any conduct which creates or is likely to create a false or misleading appearance of the market, or the price of the capital market products is prohibited.

• SFA Part XII – https://sso.agc.gov.sg/Act/SFA2001#P1XII-
• SGX-ST Rule 13.8 and SGX-ST Practice Note 13.8.1 – http://rulebook.sgx.com/en/display/display_main.html?rbid=3271Andelement_id=1866
• SGX Trade Surveillance Handbook – https://api2.sgx.com/sites/default/files/2018-05/Trade Surveillance Hand Book.pdf

This is a feature for ledger based account(PCMA, Cash Prepaid, Custodian, Margin & Share Financing) where these accounts provide ledger facility for you to manage your cash in your trading account.

This available cash can be used to settle your future trades automatically. No further settlement instruction is required so long as you ensure sufficient funds available for the settlement.

You can also withdraw the available cash anytime; there is no lock-in period or additional fees for the withdrawal.

Reward points will be credited into your account the next trading day after an equity trade is completed.

Please note that the reward points will only be awarded for equity trades done via POEMS 2.0, POEMS Mobile 2.0 and POEMS Pro on both local (except trades done under Unit Share) and selected foreign markets (NYSE, AMEX, NASDAQ, HKEx, SET, Bursa, SET, TSE, LSE, SSE-A, SZSE-A).

Trades that were keyed or assisted by your Trading Representative do not qualify for POEMS reward points.

Yes! Your watchlists are automatically synced across the POEMS suite of platforms (POEMS 2.0 and POEMS Mobile 2.0).

To view your POEMS 2.0/POEMS Mobile 2.0 watchlist(s) on POEMS Pro, simply follow these steps:

1. Open PriceView

2. Select the POEMS radio button

3. Choose the watchlist you would like to view

Excess Funds Management Facility is a feature that allows customers to earn returns through the excess funds parked in their trading account. In this manner, the excess funds not used for trading are not left idling and this means your money works harder for you. The excess funds will be invested on a discretionary basis into Money Market Funds. Currently, excess SGD funds will be invested in the Phillip Money Market Fund whereas excess USD funds will be invested in the Phillip USD Money Market Fund.

Phillip Money Market Fund (PMMF) is a stable yielding unit trust fund managed by Phillip Capital Management Pte Ltd. The fund was introduced in April 2001 and is diversely parked in Singapore government bonds, bills, commercial papers, etc. The fund aims to preserve the principal value and to maintain a high degree of liquidity.

Phillip Money Market Fund is regulated by the Monetary Authority of Singapore (MAS). The fund is fully liquid and available for your withdrawal anytime you want.

You should observe the following practices to secure the confidentiality and integrity of your password and PIN (for funds transfer), security tokens, personal details and other confidential data as far as possible. These will help to prevent unauthorised transactions and fraudulent use of your accounts and make sure that no one else would be able to observe or steal your access credentials or other security information to impersonate them or obtain unauthorised access to your online accounts:

• Credentials should be at least 8 characters of alphanumeric mix;
• Credentials should not be based on guessable information such as user-id, personal telephone number, birthday or other personal information;
• Credentials should be kept confidential and not be divulged to anyone;
• Credentials should be memorised and not be recorded anywhere;
• Credentials should be changed regularly or when there is any suspicion that it has been compromised or impaired; and
• The same PIN should not be used for different websites, applications or services, particularly when they related to different entities,

SGX Online Education is designed for you to gain a better understanding of the products. While it is not compulsory for retail investors to complete the SGX Online Education on “Specified Investment Products”, we may assess whether you have the relevant knowledge or experience to trade SIPs.

There are 3 methods to add counters to your Watchlists:

Method 1: Hover and click on +WATCHLIST

• Move your cursor over the counter
• Click on the +WATCHLIST button and select the Watchlist you wish to add to

Method 2: Right-click on counter

• Right-click on a counter in Prices (LP1) or Trade (LP2) to display sub-menu
• Hover over 'Add To' and select the Watchlist you wish to add to

Method 3: Using the Basic Search or Advanced Search Function

• In the Prices (LP1) or Trade (LP2) tab, click on the Watchlist sub-tab
• Use the Basic Search or Advanced Search to search for your counter - a list of suggested counters will be shown
• Click on the counter to add it to your selected Watchlist

Accredited Investor Application – Individual

For an individual customer who has interest to be certified a Accredited Investor to invest in eligible products.

Attention: APU
250 North Bridge Road
#06-00, Raffles City Tower
Singapore 179101

Alternatively, login to POEMS account to opt in as an Accredited Investor.

Login to POEMS Account > Acct Mgmt > Accredited Investor > Be an Accredited Investor

Please login to POEMS and go to Stocks >> Acct Mgmt >> Online Forms.

You will need to indicate the amount you wish to withdraw and which bank account you want the funds to be credited into.

The cut off time for submitting the online withdrawal form is 10am on workdays. If you submit the request before 10am, the fund will be credited into your bank account on the same day or one working day later. (Time varies, depending on bank)
If you submit the request after 10am, the money will be credited into your bank account one to two working days later. (Time varies, depending on bank)

Note: Please refer to FAQ > Trading > Payment & Settlement > Currency Conversion for client with Multi Currency Facility for more information on auto-currency conversion when a debit balance occurs in a currency resulting from a withdrawal.

Note:

1. The normal commission rates for the board lot will be applied to the amalgamated unit share and board lot shares.
2. Minimum commission will apply even if sales proceeds are less than commission payable.
3. For trade settlement in other currency (i.e. USD, HKD), minimum commission of S$25 will be converted to its respective settlement currency at the prevailing exchange rate.
4. Unit share commission and charges stated above do not apply to Phillip Investment Account - Prepaid (CC) accounts

For SGX market, you are only able to view, amend and/or withdraw SGX Limit and Stop Limit day orders placed through POEMS Pro on POEMS 2.0 and POEMS Mobile 2.0.

To view the orders, simply go to the ‘Order Status’ tab, under ‘Today’s Orders’. Likewise, the orders placed using POEMS 2.0 or POEMS Mobile will be reflected on POEMS Pro. You may view, amend and/or withdraw these orders using POEMS Pro.

However, for foreign markets, only working Limit Orders placed through POEMS Pro will be shown on POEMS 2.0 and POEMS Mobile 2.0. For the advanced order types, it will be reflected in POEMS 2.0 and POEMS Mobile 2.0 only when the orders are triggered as a Limit Order. CFD Synthetic Orders placed through POEMS Pro will not be reflected on other platforms until the order is filled.

To protect our customers' accounts from unauthorised access, account suspension will occur after 3 unsuccessful attempts.

To unsuspend your account, please click here for more information. Alternatively, you may contact our Customer Experience Team at 6531 1555 for assistance.

You may transfer in your holdings to enjoy ZERO transaction fees (e.g. no sales charge, switching fees) and ZERO ongoing fees (e.g. no platform fees) when you transact Unit Trust online via POEMS.

Also, be rewarded up to $1,000* when you transfer in your holdings to us!

For more information regarding transfers-in, please refer to our Transfer-in page.

It is available in POEMS 2.0: Acct Mgmt > Stocks > Account Details. On the top right hand corner, you will see the ‘Multi Curr’ indicator of the trading account. It will be in any of the following three statuses: Yes (Offset), Yes (Basic) or No.

CFD account is a tagged on facility to POEMS account. Hence, to open a CFD account, you need to open a POEMS account as well. You may do so by the following methods:

1. Apply online with CFD facility checked in Step 2.

OR

2. Kindly visit our Phillip Investor Centres to fill in the relevant application forms. All new application forms must be signed in the presence of a Phillip Securities witnessing officer as per SGX regulations.

All account types (Individual, Joint and Corporate) can use this service.

Kindly note that Corporate account holders can only reset their password via post for security reasons.

You can open a joint Cash Plus Account online via www.poems.com.sg/open-an-account. Choose Cash Plus account and select the facilities you wish to have access to, then click submit. Sign up joint account using “Online Form” instead of Myinfo.

To open a joint Cash Management Account or other Account types, please contact your Trading Representative or visit your nearest Phillip Investor Centre for Joint Account account opening form.

• Singapore (SGX)
• Malaysia (BURSA)
• Hong Kong (HKEx)
• Thailand (SET)
• Indonesia (IDX)
• Philippines (PSE)
• Japan (TSE)
• South Korea (KRX)
• Australia (ASX)
• Taiwan (TWSE)
• China A (SH-HK Stock Connect)
• China A (SZ-HK Stock Connect)
• China B (SSE, SZSE)
• Hong Kong Pre-IPO
• Vietnam (HOSE/ HNX)

• US (NYE, NYSE-MKT, NASDAQ)
• Canada (TSX)

• UK (LSE)
• Germany (FWB)
• France (Euronext Paris)
• Netherlands (Euronext Amsterdam)
• Portugal (Euronext Lisbon)
• Belgium (Euronext Brussels)
• Turkey (BIST)

No, you do not have to re-create new Watchlists for POEMS 2.0. Simply import your Watchlist by following these steps:

Step 1: In the Prices (LP1) or Trade (LP2) tab, click on the Watchlist sub-tab

Step 2: Select Import Watchlist - the left panel shows your Watchlists from P1; the right panel shows your Watchlists in P2

Step 3: Drag and drop the counters/watchlist from the left panel to the right panel - the counter will appear on your selected Watchlist in P2.

Step 4: Click on the Confirm button to save your changes.

• The amalgamated trades must be of the same trading day, stock and settlement currency.
• The amalgamated trades must be of the same action (e.g. :buy action amalgamates with another buy action)
• The amalgamated trades must be the same payment mode (e.g. contra amalgamated with contra, cash amalgamated with cash, CPF amalgamated with CPF)
• If the amalgamated quantity is equal or greater than board lot size, the normal commission for board lot size will apply.

PSPL Singapore Securities Transfer Services Charges Schedule Effective from July 1^st, 2018

• No fees and charges on maintaining or usage of the account.
• No requirement of minimum balances.

1. Login to app
2. Go to Settings > Login and Passwords > Change Password

There are 3 ways to submit a trade in POEMS 2.0:

• Click once on the specific counter in the View Price widget. The selected counter’s last done price will show up on the Trade widget on the right.
• Select the Order Type and the Trade Action [BUY / SHORT (SGX only) / SELL].
• Enter the Limit Price and Total Quantity. The Gross value is calculated based on the selection.
• Select your Payment Type, Settlement Currency, and Order Validity if required.
• Enter the password in the password field and click on the BUY/SHORT SELL/SELL button.
• On the next screen, preview and confirm your order. Click on the SUBMIT button and the order will be submitted.

*For your convenience, the system will remember the quantity that you had last indicated, and reflect the same figures under the Quantity menu. It does not reflect the amount you actually hold.

• In the View Price widget, double click on the specific counter. A Trade ticket popup will appear.

• In the View Price widget, right click on the specific counter to bring up the sub-menu.
• In the sub-menu, select Trade to open a new Trade ticket popup.

1. SGX (Singapore Stock Exchange)
2. HKEx (Hong Kong Stock Exchange)
3. SSE (Shanghai Stock Exchange)
4. SZSE (Shenzhen Stock Exchange)
5. Bursa (Kuala Lumpur Stock Exchange)
6. NYSE (New York Stock Exchange)
7. NYSE MKT (formerly known as AMEX)
8. NASDAQ
9. SET (The Stock Exchange of Thailand)
10. FWB (Frankfurt Stock Exchange)
11. LSE (London Stock Exchange)
12. TSE (Tokyo Stock Exchange)

Yes you can. Before submitting an SRS trade, you need to open an SRS Investment Account with an agent bank. The SRS Investment Scheme account number also needs to be updated into your Trading account with us. Please contact your trading representative to update your SRS Investment bank account details. It will take 2 – 3 working days for the linkage to be updated. Once updated, SRS trades can be conducted on POEMS.

After the linkage has been established, you will need to select the option "SRS" under "trade type" to conduct an SRS stocks trade. You are advised to check on the SRS eligibility with your SRS operators before submitting the order.

Please note that you can only submit SRS trade after linkage has been established. Contra is not available for SRS trades.

If you do not have the required shares in your account for delivery on the Settlement Day (the second Market Day following the trade day, or T+2), CDP will buy-in shares on the market to satisfy the delivery obligation. Buying-in shall commence at the time scheduled by CDP on the Settlement Day or the following and successive Market Days.

price of the previous day – the reference transacted price or the reference bid price. If the securities are not obtained, CDP shall have absolute discretion to raise the price bid by 2 minimum bids, as determined by SGX-ST, from time-to-time throughout the Settlement Day until the securities are bought or delivered to CDP.

If the securities cannot be obtained during the Settlement Day, the buying-in shall continue on the following and successive Market Days at 2 minimum bids, as determined by SGX-ST; higher than the buying-in bid price at the close of the Settlement Day or the previous Market Day. Thereafter, CDP shall have absolute discretion to raise the buying-in bid price by 2 minimum bids, as determined by SGX-ST, from time to time throughout the Market Day until the securities are bought or delivered to the CDP. If the securities cannot be obtained by the close of the second Market Day, CDP may require the Short-Seller to procure the securities within the time stipulated by CDP.

SGX will impose a penalty of S$1000 or 5% of the value of the failed trade (whichever is higher) for all buy-ins. A processing fee of S$75 + GST for each failed contract and a brokerage fee of 0.75% + GST of contract value (for the buying-in contract) will be imposed by SGX.

For further information or clarification, please contact your trading representative.

You can continue to trade all Specified Investment Products as per normal.

• Under the View Price widget, right click on counter to bring up the sub-menu
• In the sub-menu, select the Trade Unit Share option to open a Unit Share Market Trade ticket

• Under the View Price widget, click on the sub-tab SGX Unit Share
• Search for specific counters via the Add to Watchlist box – a list of suggested results will be shown
• Click to add the specific counter to the Watchlist
• Alternatively, you may also search for the counter via the drop down list available in the SGX Unit Share sub-tab

• (a) Custodian Account
• (b) Cash Prepaid Account
• (c) Margin Financing Account
• (d) Share Financing Account

• (a) Cash Management Account

Initial Margin = 30% of market value of loaned securities

Maintenance Margin = 130% of market value of loaned securities – (sales proceeds receivable / received + existing collaterals)

You may open an Estate account with Phillip Securities. The administrator may contact any of the Trading Representatives to open an Estate Account.

You’ll need to submit the required documents are as follows:

Yes, this is customizable. After logging in, please go to Settings > Login and Passwords > Session Timeout.

Select <No session timeout>. Kindly note that this option prevents the app from logging user out; however passwords are still required for any transactions made after one hour of session inactivity.

• A Guide to online source of Investment Product Information
• Product Education Seminars

You may view your present day and past 7 days’ orders under the Order Status tab or from the Order status widget under the Trade (LP2) tab.

Click on the drop down list to filter the orders that you wish to view.

• Payment in (S$) from clients should be made by contract due date.

• Sales proceeds will be paid to clients on 1st market day after due date.
• Contra gains will be paid out on contra statement date + 1.
• No reversals are allowed once paid.
• Contra is allowed on the transaction day itself.
• Clients will receive a monthly statement of all their transactions done in that month.

Please note:

a. Contra gain will be credited to trading account or your designated bank account for non-ledger based trading accounts.

b. Contra loss will be deducted from trading account if there are sufficient funds.

c. Interest will be chargeable if contra loss is not settled within 7 calendar days,

Lending fee is computed on a daily basis (non-compounded) and accrued to your SBL account on a monthly basis.

Per Day Lending fee = Lending Rate x Closing Price x Quantity / 365

MAS notes that foreign-listed investment products, including EIPs, may carry a different set of risks and different levels of protection for investors from those offered locally. MAS will therefore require intermediaries to warn retail customers of the possible risks prior to the customer’s first purchase of a foreign-listed investment product starting from 28 Feb 2013, as well as to obtain the customer’s acknowledgement on the risk warning disclosure.

A risk warning disclosure highlights the key risks that customers should be aware of before trading in overseas-listed investment products. These include differences in legal systems, regulatory regime, political, social and economic developments as well as differences in costs, counterparty and correspondent broker risks between the foreign jurisdictions and Singapore.

You may complete the CAR and CKA Assessment through one of the following ways:

1) Log in to your online trading account via POEMS 2.0 platform. Complete and submit the CAR and CKA Form by going to “Acct Mgmt” > “Stocks” > “CAR & CKA Form” > "Submit".

2) Approach any Phillip Investor Centre or contact your Trading Representative to complete the physical CAR & CKA Form or email the scanned copy to your Trading Representative.

• Accredited Investor
• Expert Investor
• Institutional Investor

POEMS Touch ID / Face ID is available on both iOS and Android devices.

Using the POEMS Touch ID / Face ID allows the user to log into the app with fingerprint / facial recognition without having to input your login credentials.

First time registration is required for POEMS Touch ID / Face ID – on the login screen, simply tap on the “Touch ID” or “Face ID” icon to register with your POEMS account number and password.

After you are assessed to be qualified to trade SIPs, we will conduct CAR assessment once every 3 years for accounts that are trading in Listed SIPs, and CKA assessment once every year for accounts trading in Unlisted SIPs. If you trade in both Listed and Unlisted SIPs, we will conduct the review on an annual basis.

• In the View Price widget, right click on counter to bring up the sub menu.
• In the sub menu, select Time & Sales, Trade Summary or Market Depth to open a new window with the respective module.

• Time & Sales, Trade Summary and Market Depth are available via the Trading Info widget. To see how to add a new widget, please refer to the question ‘How do I add a new Tab or Widget?’ below.

Total Asset Value is calculated based on clients’ credit balance, value of shares and bonds in the Cash Plus Account.
Debit balance will not be deducted from the value of clients’ credit balance, value of shares and bonds to determine Total Asset Value.

Illustration:
1) When a client has S$150,000 in Shares in his Cash Plus Account and S$100,000 credit balance, he will be deemed to have a total asset value of S$250,000.
2) When a client has S$250,000 in credit balance in his Cash Plus Account, he will be deemed to have a total asset value of S$250,000.
3) When a client has S$250,000 in Shares in his Cash Plus Account and S$100,000 debit balance, he will be deemed to have a total asset value of S$250,000.

First, indicate your account number and answer three security questions. An email verification link will be sent to your registered email address. Click on the link provided in the email to confirm the request.

You will be redirected to a webpage to reset your password (note: an SMS token will be required to complete the process). You will be notified immediately via email when your password has been successfully reset.

Indicate your account number and answer three security questions. Your new password will be mailed to your registered mailing address within 3 - 5 working days.

All new accounts opened from 26 October 2020 with multi-currency facility will be auto-enrolled to “Yes (Offset)”. The following table shows the different scenarios where currency conversions will take place based on the type of status in the account:

The hierarchy of currencies in credit balance to be utilized for offsetting in descending order: SGD, USD, HKD, CNY, JPY, AUD, GBP, EUR, CAD, & MYR

Phillip’s Excess Funds Management Facility, also known as SMART Park, allows you to park your money while waiting for investment opportunities. The excess funds will be invested on a discretionary basis into Phillip Money Market Fund.

Opt-In on POEMS

If you would like to opt-in online using another device, kindly follow this path to opt-in:
Login -> Acct Mgmt (Account Management tab) -> Stocks tab -> Online Forms -> Excess Fund Authorization

Alternatively, you may contact your Financial Advisor or our call centre at 6531 1555 for more assistance.

The Live Positions is a value-added feature that allow you to have a quick overview of the live profit and loss performance of your equity trades and/or net stockholdings.

This feature is currently in Beta. If you have any feedback, please feel free to drop your Trading Representative an email with a screenshot attached.

We will validate your password reset request using the email address and mobile number that you have registered with us at the point of account opening.

If your email address and mobile number are incorrectly registered, or if you have changed your email address and mobile number, please submit CDP7.4 form to update your particulars (i.e. Change of Mobile Number). Written requests will not be accepted by CDP.

Note: Cash Management account holders should contact us after receiving notice from CDP that your particulars have been updated.

Accredited Investor Application – Joint Account

For a joint account customer who has interest to be certified a Accredited Investor to investor in eligible products.

Attention: APU
250 North Bridge Road
#06-00, Raffles City Tower
Singapore 179101

You may be considered to have the relevant knowledge and experience if you meet any of the following assessment criteria:

1) Done 6 or more trades in the past 3 years (trade experience in each product will be qualified for trading in respective products only):

• Contracts For Differences
• Foreign Exchange Margin Trading
• Structured Deposits and Dual Currency Investments
• Structured Products
• Unit Trust and Investment-linked Insurance Policies

2) Have a diploma or higher qualification in relevant courses such as accountancy, actuarial science, business, capital markets, commerce, economics, finance, financial engineering, financial planning, computational finance and insurance;

3) Have a professional finance-related qualification (for example, CFA, ACCA etc.)

4) Have a minimum of 3 consecutive years of working experience in the past 10 years in the development of, structuring of, and management of, sale of, trading of, or research and analysis of investment products or in the provision of training in investment products. (Work experience in accountancy, actuarial science, treasury or financial risk management may also be considered as relevant experience).

Yes, the following fees will apply:

1. Limit Order
2. Stop Limit Order
3. Limit-If-Touch
4. IF-Done Related Order
5. One-Cancels-The-Other (OCO)
6. Market Order
7. Market-On-Open (MOO)
8. Market-On-Open (MOC)
9. Fill-Or-Kill (FOK)
10. Immediate-Or-Cancel (IOC)

• Not establish CPF linkage with Phillip Securities
• Exceeded the investment limit under CPF Investment Scheme
• Insufficient funds in CPFIS Account (for buy contract)
• Insufficient shares in CPFIS Account (for sell contract)

If you do not meet any of the CAR & CKA assessment criteria, you may sit for the online E-learning module:

If you fail the online CAR Assessment, please complete the SGX Online Education on listed SIP and inform your Trading Representative upon your completion of the course;

Remember to list Phillip Securities as your main brokerage partner when you fill in the Customer Account Review (CAR) online declaration on SGX website. This will allow Phillip Securities to access your CAR result from SGX.

If you have passed CAR by completing the SGX learning module prior to 15 Jan 2015, you are encouraged to re-take the SGX learning module if you have not transacted in listed SIPs more than once during that 3-year period, and do not satisfy any other criteria for the assessment of CAR.
Upon the expiry of CAR, you are also encouraged to go through the SGX learning module again if you have not met any of the CAR assessment criteria.

If you fail the CKA Assessment, please complete the online education on unlisted SIP and inform your Trading Representative upon your completion of the course.

Do note that you may sell your holdings or close your existing position even if you have not passed CKA (CFDs) and CKA (UT).

You may view and download your PDF e-Statements via POEMS/FAME e-Statements module.

You may login to POEMS using your account number and view your holdings under "Account Details". Otherwise, you may refer to the monthly statement sent to you or contact your representative.

(1) Day Order
The order is only valid for the day that it is entered into the order book. Unexecuted orders will automatically expire at the end of the trading day.

(2) Good-till-Date (GTD)
Clients can specify up to a maximum of 30 days for their orders to stay active. The orders will stay active until completed or cancelled.

With effect from 13 November 2017, the MBS for the $1.00 to $1.99 price range will be widened from the current $0.005 to $0.01 for all securities (excluding preference shares, structured warrants, exchange traded funds, exchange traded notes, debentures, bonds and loan stocks).

Bid Size

1. You need to be 21 years and above to open an account with us.
2. Your account opening documents need to be certified by a public notary, commissioner of oaths, or judicial officer.
3. You are not blacklisted with the Singapore Exchange (SGX) or with any other securities firm nor have any delinquent account with any other securities firms.

• If securities are returned on purchase due date or earlier, interest will cease to accrue on the purchase due date
• If securities are returned after due date of purchase, interest will cease to accrue one day after the return is done

Accredited Investor Opt-out Form

For existing accredited investor who no longer wish to be treated as an accredited investor.

Attention: APU
250 North Bridge Road
#06-00, Raffles City Tower
Singapore 179101

• All revoked cases (partially or fully) will be amended to cash settlement.
• If you do not have sufficient cash or shares to meet your payment or delivery obligations, the affected contract will be forced-liquidated or subject to buying-in.

• Recurring Plan
• Limit Order
• Stop Limit Order
• Limit -if-Touched (LIT)
• If-Done Order
• One-Cancels-The-Other (OCO)
• Market Order
• Market-On-Open (MOO)
• Market-On-Close (MOC)
• Good-Till-Date (GTD)
• Fill-Or-Kill (FOK)
• Immediate-Or-Cancel (IOC)

You may submit your acknowledgement of Risk Warning Statement through one of the following ways:

If you do not meet any of the CKA (CFD) assessment criteria, you may sit for the online E-learning module (CFD) jointly developed by The Association of Banks in Singapore (ABS) and Securities Association of Singapore (SAS). The E-Learning portal defines the key features and risks of trading CFDs and allows retail investors to have a better understanding of the product before investing.

Upon taking and passing the assessments on the E-learning portal,

1) Download the certificate.

2) Attach the completed CKA Form.

3) Email to your trading representative or cfd@phillip.com.sg.

POEMS 2.0 consists of a series of Tabs and Widgets. Tabs are similar to the way your web browsers (e.g. Google Chrome, Firefox, Internet Explorer etc.) are organised, and allows you to toggle between different tabs within one single window.

By default, POEMS 2.0 has a standard set of Tabs defined for your usage whenever you log in. If required, you may also add/remove/rename additional tabs.

In POEMS 2.0, each Tab is considered a workspace and within each Tab, you can add in trading tools (which we identify as Widgets).

*Each workspace can hold up to 6 Widgets. These Widgets can be grouped and resized according to your preference.

1. You need to be 21 years and above to open an account with us.
2. Your account opening documents need to be certified by a public notary, commissioner of oaths, or judicial officer.
3. You are not blacklisted with the Singapore Exchange (SGX) or with any other securities firm or have any delinquent account with any other securities firms.

1. The trades must be done on the same trading day.
2. The trades must be of the same stock.
3. The trades must be of the same action. (A buy action can be amalgamated with another buy action regardless of the trading mode)
4. The trade is done through the same account.
5. The payment mode must be the same. (cash or CPF)
6. The settlement currency must be the same. (USD or SGD or HKD or AUD or MYR or JPY)

• Singapore (SGX)
• Australia (ASX)
• Belgium (EURONEXT Brussels)
• Canada (TSX)
• China A Shares (SSE-A via SH-HK Stock Connect)
• China B Shares (SSE, SZSE)
• France (EURONEXT Paris)
• Germany (FWB)
• Hong Kong (HKEx)
• Indonesia (IDX)
• Japan (TSE, JASDAQ)
• Malaysia (Bursa)
• Netherlands (AEX)
• Portugal (EURONEXT Lisbon)
• Philippines (PSE)
• South Korea (KRX)
• Sri Lanka (CSE)
• Taiwan (TWSE)
• Thailand (SET)
• Turkey (ISE)
• United States (NYSE, NYSE-MKT, NASDAQ)
• United Kingdom (LSE)

• All trade amendments relating to CPF are subject to agent bank and CPF Board approval.
• Cut-off time for appeal request is Trade+1, before 11am
• There will be charges imposed by agent bank for successful appeal cases
• Only sell trade is allowed for appeal and for once only.

1. You need to be 21 years old and above to open an account with us.
2. Your account opening documents need to be certified by a public notary, commissioner of oaths, or judicial officer.
3. You must not be blacklisted with the Singapore Exchange (SGX) or with any other securities firm or have any delinquent account with any other securities firm.

Click on the [+] button on the top menu bar in POEMS 2.0 – a new empty tab will be created

If you are receiving delayed prices for foreign markets, it is likely that your POEMS Account does not have live price access for the respective market.

To subscribe for live price, simply log in to POEMS 2.0, go to ‘Market Data & Rewards’ tab, select ‘New Subscription’ and locate the live price you wish to subscribe.

• Exceed Limit: exceeded the trading limit. Check with your Trading Representatives for available trading limit
• Exceed 30 bids: the price you entered exceeds the stipulated SGX 30 bids limit. For foreign markets price range, please click here.
• If the stock counter has been suspended for trading

Please refer to the list of payment modes available that can be found in the Cash Management Account Information Sheet.

Custody fees consists of Account Maintenance Fee and Foreign Share Custody Charges that are deducted on January, April, July and October, based on three-month average Total Asset Value, prior to those deduction months.
For new account that does not have a full three-month average, daily average of Total Asset Value will be used starting from account opening date.
For converted account that does not have a full three-month average, daily average of Total Asset Value will be calculated starting from conversion date.

CKA is a mandatory declaration if you wish to invest unit trust online through POEMS. Starting 1^st January 2012, the Monetary Authority of Singapore (MAS) has made it compulsory for distributors to document your declaration on having the relevant knowledge or experience in understanding the risks and features of Unit Trusts.

Find out more about CKA.

The Pre-Open Routine is a 30-minute session before regular trading starts at 0900 hrs. It comprises of the Pre-Open period and the Non-Cancel Period.

During the Pre-Open Period (0830 - 0859 hrs), buy and sell orders can be entered, amended or withdrawn. However they will not be matched and executed during this period.

The Non-cancel period can start any time between 0858 hrs to 0859 hrs, during which input, amendment and withdrawal of orders are not permitted. Orders that can be matched and executed at a single computed price, which will be the same as or better than the price at which the orders are entered. This computed price shall be the opening price for the day. Unmatched orders will be carried forward into the regular trading session.

The Pre-Close Period starts at 1700 hrs and ends randomly within a one-minute window between 1704 – 1705 hrs for full-day trading. For half-day trading, it starts at 1200 hrs and ends randomly within a one-minute window between 1204 – 1205 hrs.

After creating your new Tab, you may choose from our suggested preset Tab layouts.

Alternatively, you may create your own workspace by clicking on Customise. A Widget Store will appear on the right of your screen. Click on the Widget that you are interested in, then drag and drop the Widget into your newly created workspace.

Auto currency conversion will be performed at 7.15 pm^ SGT on every business date, depending on your account’s multi-currency status.

^May be subject to change without prior notice

• Lenders only look to Phillip Securities, a reputable financial institution as the borrower;
• Phillip Securities ensures that collateral is provided in favour of the lender. Where securities are on-lent, Phillip Securities collects collateral from the borrower valued at least 105% of the market value of the loan.

• Top up by cash
• Top up by depositing marginable securities prescribed by Phillip Securities.
• Reduce short exposure
• Sell long positions of securities within the SBL account

You do not have to opt in / register for the New and Improved Online Password Reset service.

Please note that the email address and mobile number that you have registered for the existing POEMS Online Password Reset service will be rendered obsolete if they do not match the records that you have registered with us at the point of account opening.

If your email address and mobile number are incorrectly registered, or if you have changed your email address and mobile number, please submit CDP7.4 form to update your particulars (i.e. Change of Mobile Number). Written requests will not be accepted by CDP.

Apply for EPS so that you can use your bank's ATM to transfer funds into your trading account or make payment for share purchases conveniently.

This service will be activated 3 - 4 weeks from the time we receive the EPS form. Once the application is successful, you will receive a letter of notification.

You may submit your EPS Application through one of the following ways:

1. Log in to your online trading account via POEMS 2.0 platform. Complete and submit the EPS Form by going to "Acct Mgmt" > "Stocks" > "Online Forms" > "EPS Forms"> Fill in the Bank account details > “Submit”.

2. Download & complete the PDF and send the form to the following address.
   Application Form for EPS (Electronic Payment of Shares) (PDF)


Attention: APU
250 North Bridge Road
#06-00, Raffles City Tower
Singapore 179101

For clients who already have existing EPS linkage to your trading account and would like to update to another bank account instead, you will need to terminate your existing EPS linkage first.

You may submit your EPS Termination through one of the following ways:

1. Log in to your online trading account via POEMS 2.0 platform. Complete and submit the EPS Form by going to "Acct Mgmt" > "Stocks" > "Online Forms" > "EPS Forms"> Terminate the Existing EPS > “Submit”.

2. Download & complete the PDF and send the form to the following address.
   

   Termination Form for EPS (Electronic Payment of Shares) (PDF)


Attention: APU
250 North Bridge Road
#06-00, Raffles City Tower
Singapore 179101

You will need to use POEMS Digital Token in the following scenarios:

• POEMS Mobile App 
  Authentication is done seamlessly in the background if you have paired the POEMS Digital Token with your mobile device. However, an OTP is required when you are logging to POEMS Mobile 2.0 with an alternative mobile device, for example, iPad / Tablet.
• POEMS 2.0 and POEMS Pro 
  Instantly generates an OTP with your POEMS Digital Token from POEMS SG 2.0 Mobile App, to be used to authenticate 2FA login to POEMS 2.0 & POEMS Pro.

1. Cash Management and Custodian Account
   
   Client will need to make the full payment for the successful allotment on the first day of IPO before 3pm. If payment is not in account by then, full contract of the shares will be force sold.


2. Margin Account and Financial Account
   
   After successful allotment, you do not need to pay the principal loan plus interest immediately. However, the margin ratio must be maintained above the respective required margin level.
   
   If you do not pay the principal loan plus interest and the margin ratio falls below the Maintenance Margin Ratio, there will be a Margin Call on you and top up will be required to fulfill the margin call within the stipulated period.

For Cash Management, Custodian, Prepaid, Margin, and Cashplus accounts:

From 26 October 2020, all new accounts will be auto enrolled with this feature. An auto currency conversion process will be performed  at 7.15pm based on prevailing rates to offset any currency in debit balance by utilizing currencies in credit balance according to currency hierarchy set up in our system. The hierarchy of currencies to be utilized for offsetting in descending order: SGD, USD, HKD, CNY, JPY, AUD, GBP, EUR, CAD, & MYR.

To opt in/out from this facility, please contact your Trading Representative.

For trading accounts that are not opted in for the above feature, clients are required to take the necessary steps to either transfer money into the trading account or submit a currency conversion request to avoid being charged debit interest.

For Cash Management, Custodian, Prepaid, Margin, and Cashplus accounts:

From 26 October 2020, all new accounts will be auto enrolled with this feature. An auto currency conversion process will be performed  at 7.15pm based on prevailing rates to offset any currency in debit balance by utilizing currencies in credit balance according to currency hierarchy set up in our system. The hierarchy of currencies to be utilized for offsetting in descending order: SGD, USD, HKD, CNY, JPY, AUD, GBP, EUR, CAD, & MYR.

To opt in/out from this facility, please contact your Trading Representative.

For trading accounts that are not opted in for the above feature, clients are required to take the necessary steps to either transfer money into the trading account or submit a currency conversion request to avoid being charged debit interest.

To remove a user-created Tab, simply click on the "x" icon near the Tab name.

To rename a user-created tab, simply double click on the Tab name and enter your desired name.

Alternatively, you may choose to rename or remove the Tab by clicking on the small arrow on the Tab.

You can choose any one of the avenues to withdraw the money from Cash Management (KC) Account:

• Submit online withdrawal form via POEMS 2.0 > Acct Mgmt > Stocks > Online Forms.
• Ask your Trading Representative to submit request on your behalf for withdrawal

You will be able to add/delete your favourite counters to/from your watch lists on POEMS Mobile 2.0. All watchlists are synchronized with POEMS 2.0 (desktop). You will be able to create 10 watchlists from different exchanges/asset classes and customize it to your preference; each watchlist can save up to 50 instruments.

All watchlists are auto-saved on POEMS Mobile 2.0 and there is no need to import your instruments from previous POEMS Mobile apps.

For Cash Management, Custodian, Prepaid, Margin, and Cashplus accounts:

From 26 October 2020, all new accounts will be auto enrolled with this feature. An auto currency conversion process will be performed  at 7.15pm based on prevailing rates to offset any currency in debit balance by utilizing currencies in credit balance according to currency hierarchy set up in our system. The hierarchy of currencies to be utilized for offsetting in descending order: SGD, USD, HKD, CNY, JPY, AUD, GBP, EUR, CAD, & MYR.

To opt in/out from this facility, please contact your Trading Representative.

For trading accounts that are not opted in for the above feature, clients are required to take the necessary steps to either transfer money into the trading account or submit a currency conversion request to avoid being charged debit interest.

To view the user guide, simply log in to POEMS Pro, click on the "Help" icon located at the top right corner, and select "User Guide".

• Latest CDP monthly or semi-annually statements.
• Latest bank account statements.
• Latest fixed deposit statements.

Yes. You can use the account to trade through POEMS or your designated Trading Representative can place trades on your behalf. The prevailing commission charges applies.

Click here to find out more about Commission Charges.

Please note the following recommended and minimum requirements. Using the software on a system that falls below the recommended system requirements may result in less than optimal performance.

Recommended System Requirements:

• Windows 7, 8 or 10
• Multi-core Intel® or AMD® processor at 3 GHz or faster
• 8 GB or more RAM
• 1 GB or more available hard disk space or more
• Screen Resolution of 1024 by 768 pixels or higher
• Cable Broadband Internet Connection of 200Mbps or better
• To achieve best performance, a dedicated PC should be used for POEMS Pro only.

Minimum System Requirements:

• Window 7
• Single-core Intel® or AMD® processor at 1.5 GHz or faster
• 4 GB RAM
• 500 MB or more available hard disk space
• Screen Resolution of 1024 by 768 pixels or higher
• Cable Broadband Internet Connection of 50Mbps or better

For Cash Management, Custodian, Prepaid, Margin, and Cashplus accounts:

From 26 October 2020, all new accounts will be auto enrolled with this feature. An auto currency conversion process will be performed  at 7.15pm based on prevailing rates to offset any currency in debit balance by utilizing currencies in credit balance according to currency hierarchy set up in our system. The hierarchy of currencies to be utilized for offsetting in descending order: SGD, USD, HKD, CNY, JPY, AUD, GBP, EUR, CAD, & MYR.

To opt in/out from this facility, please contact your Trading Representative.

For trading accounts that are not opted in for the above feature, clients are required to take the necessary steps to either transfer money into the trading account or submit a currency conversion request to avoid being charged debit interest.

Access other W-8 forms

(1) Online submission on POEMS (applicable for Individual Account holder only)
W8 form can be accessed through POEMS 2.0, under Account Management > Online Forms > US Tax forms

(2) E-submission (applicable for Individual and Joint Account holders only)
Scanned copy of the duly completed form to be sent by the account holder from the email address as per our records to w8ben@phillip.com.sg.
Each of the joint account holders are to submit their own scanned copies of the W-8ben form from their respective email address on the same day.

(3) Physical submission
Trading account number to be written on the top right hand corner of the W-8 Form.
Original form to be filled out in blue ink and sent in together with a copy of your NRIC/Passport:

APU Dept. (Renewal of W-8Ben Form)
Phillip Securities Pte Ltd
250 North Bridge Road #06-00
Raffles City Tower Singapore 179101

1. i) Cash Management and Custodian Account
   Full amount is expected on the 1st trading day of IPO by 3pm.
2. ii) Margin Account and Financial Account
   Client would only need to maintain the margin ratio.

Dividend Handling Fee will be waived for Total Asset Value of SGD250,000 and above, based on the previous end of day’s settled Total Asset Value held in your Account in custody with Phillip Securities Pte Ltd (PSPL).

Yes, simply go to My Settings > My Account to update your mobile number or email address.

To update your mailing address, please use the Updating of Personal Particulars form

An individual who is:

• Above 18 years of age; and
• Non-U.S. Citizens and non-U.S. Residents

Is eligible to invest in unit trusts.

1. Deposit
2. Withdrawal
3. Contract / Contra Settlement
4. Currency Conversion
5. Cash Dividend

• Administrative Charge - S$20 Per Contract
• Settlement Fee - S$0.35
• Borrowing Fee Varies. Minimum borrowing fee of S$15 apply.
• Kindly check with your TR or our SBL Desk officer for specific rate.

Application Form for EPS Closure and GIRO Linkage

For clients who already have EPS linkage to your trading account and would like to have a GIRO link instead, you will need to close off your EPS linkage first. Thus, you will have to complete both forms and send it back to us.

Attention: APU
250 North Bridge Road
#06-00, Raffles City Tower
Singapore 179101

You need to opt-in to multiple currency ledger under POEMS > Acct Mgmt > Online Forms > Currency Conversion.

Step 1: Double-click the balance of the currency you would like to convert

Step 2: Enter the amount you would like to convert and select the currency you would like to convert it to.

Alternatively, you can start with currency conversion, then enter your desired amount.

Note: The convertible amount is subject to your credit balance in your account.

Step 3: Enter your password and click submit.

Step 4: Please confirm your currency conversion request in the pop-up window.

Step 5: Once confirmed, your conversion history will be shown on the left and the amount will be converted immediately.

*Only Applicable for Stock Ledger

You will incur negative (debit) balance if your SBL account does not have sufficient funds in the settlement currency.

Note: Charges & fees are before GST.

Working Example

Client borrowed 10,000 securities of ABC securities on 2 July. He bought back 10,000 of ABC securities on 4 July and returned them on 9 July. Assuming (a) borrowing fee is 6% p.a. and (b) average of closing prices between 2/7-9/7 is $5, total cost incurred for an SBL loan will be calculated as follows:

1. Admin Fee = $20
2. CDP Settlement Fee = $0.70 (buy & sell contracts)
3. Borrowing Fee = [6% / 365days x 8 days loan x 10,000 securities x $5 (average of closing price between 2/7 - 9/7)] = $65.75

Note: Charges & fees are before GST.

Under the Securities and Futures (Short Selling) Regulations 2018, investors with short positions above a specified threshold* are required to report these positions to MAS through a new online portal, the Short Position Reporting System (SPRS), with effect from 1 October 2018.

Notes:

* A short position has to be reported to MAS if it reaches or exceeds the lower of:
(a)   0.2% of total issued shares or units; or
(b)   S$2,000,000.

1. Price Alerts: Push notifications to your designated mobile devices within seconds of your counter reaching your pre-determined condition(s). Choose from a variety of condition settings such as low or high price targets, percentage change targets or even volume targets. Price alerts feature is available for the following assets:
   1. Equities (all exchanges)
   2. CFD / CFD-DMA / CFD-World Indices
   3. Unit Trusts
2. Order Alerts: Be alerted for order-specific notifications. You can trigger alerts when your order has been received, done, rejected, withdrawn, amended and more.
3. Account Alerts: Push notifications for account-related alerts such as margin calls or account ledger deficit
4. Announcements: Important announcements such as system maintenance, trading holidays or promotions are triggered here.

POEMS Mobile 2.0 Alerts are synchronized with POEMS 2.0 (desktop). Kindly note that POEMS Mobile 2.0 Alerts is a value-added service provided to you free-of-charge. As the Push Notification Service is provisioned by Apple/Android operating systems, POEMS cannot guarantee the successful or timely receipt of the alerts.

Application Form for GIRO

If you do not have Electronic Payment for Shares, you may like to consider using GIRO as an easy way to pay for the shares that you bought. This will mean that you will not have to worry about late cheques or forgotten payments. Once your application is successful, you will be notified accordingly.

1. Application Form for GIRO for Regular Savings Plan (RSP) and Share Builders Plan (SBP)

2. Application Form for GIRO for Shares and Unit Trusts Lumpsum

Attention: APU
250 North Bridge Road
#06-00, Raffles City Tower
Singapore 179101

“My News” refers to related news specific to the counters / instruments you have saved on your watchlists.

If you would prefer all news to be shown, you can “turn off” the auto detection option under the “News Options” setting found in the top right hand corner of the “News” module.

In the event of a corporate action, only the value of remaining shares and cash in your Account will be included in the Total Asset Value for determining your brokerage rate and Dividend Handling Fee (SGX).

Performance Returns are derived based on the past NAV of the fund. It expresses the total returns you would have achieved on your principal investment had you been invested in the fund for that period of time.

For example, the 3 Year Return of a fund will be derived from the difference between the latest NAV and the NAV of the fund 3 years ago. If the latest NAV of a fund is SGD1.848 and the NAV of the same fund 3 years ago is SGD1.725, then the Performance Return is:

This means that the total returns you would have gained on your principal investment, had you been invested since 3 years ago, is 7.13%.

The Annualised Performance Returns expresses the annualised (yearly) returns on your principal investment had you been invested in the fund for that period of time. It only applies for periods of more than 1 year (i.e. there is no annualised performance return for periods of 1 week, 1 month, 3 months etc.)

Please check that your mobile number registered with Phillip Securities is up to date.

For further assistance, please call our hotline at 6531 1555 or visit us at any of our Phillip Investor Centres (PICs).

1. Withdrawal Form - available actions:
   1. Deposit to Bank account
   2. Quick Cheque Deposit
   3. Collect Cheque Myself
   4. Telegraphic Transfer
   5. Transfer into your specified account
   6. POEMS Reward Redemption (Cash)
2. b. Currency Conversion Form
   1. Convert a Specified Amount
   2. Convert to Offset Debit Balance

FX Invest is designed to facilitate forex trading easily. Within the module, you may view your currency pairs, latest transaction history and equity balances /available funds for your forex account.

Kindly note that a separate Futures/Forex account must be opened or maintained under Phillip Futures in order to access FX Invest.

CDP Share Transfer Form for Existing Phillip Securities Client

You may transfer your securities from your CDP Securities Account to your Phillip Account. To effect transfer of securities from your securities holdings account, please complete the necessary document and indicate your trading account number on reverse of the form.

Equities Ops
250 North Bridge Road
#06-00, Raffles City Tower
Singapore 179101

Yes. The Cash Plus account will need to have sufficient Available Cash before you may place a buy trade. Please refer to Section 3(A) of the Cash Plus Account Information Sheet for more details.

Do note that shares settled with your CPF or SRS monies will not be included in the computation of your Total Asset Value.

• Increase of Trading Limit
• Corporate Actions (rights issue, etc.)
• Order Submission through Trading Representative
• Order Rejection

“Acc” and “Dis” are abbreviations of the words “Accumulation” and “Distribution”, which denote classes of the fund.

Accumulation funds do not distribute dividends. Instead, all income and interest attributable to this Class will be accumulated and reflected in the price (NAV) of the units of the Class.

Distribution funds distribute dividends either by cash payout or by reinvesting back into the fund. For transactions with Phillip, where distributions are in the form of cash, they will be re-invested to the same fund by default. The dividends will be reinvested in the form of additional units in your relevant holdings.

If you prefer to have your dividends paid out in cash, you may choose the dividend payout option in POEMS 2.0 when you subscribe for the fund online. If you do not wish to transact through POEMS 2.0 or wish to change your existing dividend options, please fill in this form.
Dividend Instruction Form U61

For more questions on dividends, please see the below FAQ section “Dividends”.

You will be required to reactivate your account if we are unable to validate your identity, or if you have exceeded the maximum number of attempts at submitting a valid One-Time Password (OTP).

For further assistance, please call our hotline at 6531 1555 or visit us at any of our Phillip Investor Centres (PICs)

All the orders received prior to market open will be routed and protected versus the stock’s primary listing exchange market opening print. There may be a delay in the opening for certain stocks in the primary exchange which results in these counters not opening at 9.30am sharp.

However, you may still see transactions executed off the primary exchange before the official open, and these transactions are required to be reported under US Securities and Exchange Commission (SEC) regulation. Any activities taking place prior to the primary market open that is reported to the tape are from alternative display facilities or dark pools. These trades are reported to the tape because under SEC rules, every stock transaction must be reported to a consolidated data feed, whether it occurs on an exchange, like the Nasdaq or Intercontinental Exchange Inc’s (ICE.N) New York Stock Exchange (NYSE), or in a dark pool. Off-exchange trades are reported through Trade Reporting Facilities (TRFs) run by Nasdaq and NYSE in conjunction with FINRA.

Similarly, the high and low of the day for certain counters may be executed off the primary exchange and may not be taken as official primary executed prices.

The Risk Disclosure Statement (RDS)* needs to be acknowledged. To acknowledge RDS, please refer to the following steps:

1. Login to POEMS 2.0 and click on Acct Mgmt tab
2. Click on RDS-Extended Hours under category
3. Tick the check box and click Submit

Alternatively, you may also login to POEMS Mobile 2.0 to acknowledge RDS:

1. Login to POEMS Mobile 2.0
2. Open a trade ticket
3. Click on Pre-market Session and RTH
4. Click on RDS Form on the pop-up^
5. Click on Acknowledge in the form

^The pop-up will only appear if you have not acknowledged the RDS form.

Note: For joint account, all account holders are required to login to their individual account to acknowledge the RDS – Extended Hours form. For further enquiries, please contact your Trading Representative.

You may also find the form in PDF here

All custody accounts, namely Prepaid (CC) Account, Custodian (C) Account, Margin (M) Account are eligible for conversion. There is a limit to the number of times you can do the account conversion.

Please understand the Account features before emailing the conversion form to your trading representative. Alternatively, you can email it to talktophillip@phillip.com.sg

CFD Application form for Existing Phillip Securities Client (PDF)

For existing clients of Phillip Securities, kindly login to POEMS 2.0 -> Acct Mgmt -> CFD -> Online Account Opening to opt-in for CFD trading Facilities.

Alternatively, clients have also print out the CFD Application form and mail it to us where will we activate it as soon as we receive it.

Attention: your Trading Representative
250 North Bridge Road
#06-00, Raffles City Tower
Singapore 179101

There are 3 ways in which you can make a payment:

1. Via bank ATM/internet banking facility:
   • Electronic Payment for Shares (EPS) – Lump Sum Payment
     (preferred option); or
   • GIRO , if you have applied for it. (Not applicable for Cash Management Accounts)
2. Via cheque payment:
   • Send us a cheque with payee "Phillip Securities Pte Ltd (PSPL)"; or
   • Cheque deposit is available at Phillip Investor Centres from Monday to Friday, 9.00am to 6.00pm (except public holidays). For same day processing, please drop your cheques at the designated box on 6th floor @ Raffles City Tower by 3pm
3. Via Bank Internet Banking service:
   • Make payment via the Bill Payment function –
     • Participating banks: POSB/DBS, UOB, OCBC, MayBank, Standard Chartered Bank, Citibank
     • Simply enter the full 7 digits of your trading account number.
       If your account has less than 7 digits, please enter the relevant number of zeros before your account number e.g. trading account
       “12345” to be entered as “0012345”

     Note: It usually takes 2-3 working days for us to receive your payment. For Citibank bill payment, it will take 5-7 working days.

*Note:

• EPS - Lump Sum Payment should be done by 9pm on T (Transaction) day.
• For existing DBS/POSB GIRO applicants with Phillip Securities, deduction will be carried out on T + 1 day after 3.00 pm.
• Online Bill Payment via internet banking should be performed on T day.
• All cheques must be deposited at the designated cheque collection box latest by 3pm on T+2 day.
• Investment Account (Margin/Custodian/PCMA) customers should ensure that there are sufficient funds in their accounts before submitting orders.
• Before the use of CPF-OA money to trade, please ensure that a standing instruction with your CPF investment bank is signed and CPF Investment account Number submitted to Phillip Securities.
• Phillip Securities Pte Ltd reserve the right to force sell any outstanding purchases. Any losses incurred shall be borne by customers

Amalgamation is a way of calculating commission charges. A collective commission is charged against the total value of the day’s transactions, instead of separate commissions for each transaction carried out. This saves the customer commission fees if the value of each individual commission per transaction falls below the minimum commission. Phillip CFD amalgamates buy and sell contracts of the same counter traded on the same day.

Note: Trades amalgamation is only available for certain CFD Products. Please refer to Phillip CFD site for more information.

Conversion from Cash Trading to Cash Management Account Application Form (PDF)

Clients can convert their Cash Trading account to a Cash Management account by printing out the form, fill up the necessary details and mail it back to us.

Attention: Margin Operations
250 North Bridge Road
#06-00, Raffles City Tower
Singapore 179101

Anyone who is 18 years old and above can open the Account.
However, margin facility will be made available upon request for customers above 21 years old.

As a regulatory requirement, all retail investors are required to complete the Customer Knowledge Assessment (CKA) to trade CFDs.

You may declare your CKA status through the following methods:

1. After your CFD account is opened, declare online by logging into POEMS 2.0 > Acct Mgmt > Stocks > CAR & CKA Form

For more information, please refer to https://www.phillipcfd.com/open-account/

For KC, T and C account types, the intraday feature will be updated after the submitted intraday trades are done.

For CashPlus+, M and CC, you will be able to view your existing net holdings (Settled Positions + Outstanding Positions) in Live Positions even if there is no intraday trades done on that day. If you have intraday trades done, you can customize to view the three consolidated positions at a glance.

• Blue-Chips Stocks for capital appreciation and dividend income
• REITs and Retail Bonds for dividend income
• ETFs tracking broad base index, commodities etc

POEMS 2.0

Go to Prices (LP1) / Trade (LP2) tab and look for the “Pre Market” column in your watchlist.

POEMS Mobile 2.0

Method 1:

Go to Watchlist and look for the “Last/Ind.NAV”, “Change” and “Change%” columns. The pre-market quotes can be found on the second row of the columns.

Method 2:

Go to Top Movers and filter by your choice of US market. The pre-market quotes can be found on the second row of the “Last Done”, “Change” and “Change%” columns.

POEMS Pro

Click on PriceView and look for the “PRE MARKET” column in your watchlist.

Conversion from Unit Trust Investment Account (09*****) to UT- Phillip Cash Management Account Application Form (PDF)

Existing Unit Trust investment account (09*****) holders can convert to a Unit Trust-Phillip Cash Management Account (UT-PCMA) by mailing back the completed form. Upon successful conversion, Electronic Payment for Shares (EPS) and excess fund management facility will be made available to you. Your account number and password will remain the same. A UT-PCMA does not allow you to trade Singapore shares. However, if you wish to do so in the future, simply visit any of our investor centres to submit the necessary CDP opening and/or linkage form.

Attention: UT Operations
250 North Bridge Road
#06-00, Raffles City Tower
Singapore 179101

Net Asset Value is the market value of the fund’s total assets, plus income, less expenses.

Since the NAV of a fund needs to be calculated, it will be announced by the fund houses after 2 dealing days. Hence the NAV displayed is always back dated. The NAV at which you have transacted will be made known to you within 2 dealing days.

If you do not meet any of the CKA (CFD) assessment criteria, you may sit for the online E-learning module (CFD) jointly developed by The Association of Banks in Singapore (ABS) and Securities Association of Singapore (SAS). The E-Learning portal defines the key features and risks of trading CFDs and allows retail investors to have a better understanding of the product before investing.

Upon taking and passing the assessments on the E-learning portal,

1. Download the certificate.
2. Attach the completed CKA Form.
3. Email to your trading representative or cfd@phillip.com.sg.

The US Pre-Market quotes are real-time if you have subscribed to US Live Price.

If you see an asterisk (‘*’) in front of the counter’s name, it indicates that the quotes you see are delayed.

To subscribe for US Live Price (Non-Pro), please refer to the following steps:

1. Login to POEMS 2.0 and go to Market Data & Rewards tab
2. Click on New Subscriptions tab
3. Tick the US – AMEX, NASDAQ, NYSE Live Price (Non-Pro) checkbox
   • Upon checking the box, an electronic agreement form will appear in a form of a pop-up screen. Fill in ALL questionnaires and click Submit after completing the agreement form.
4. Click the Submit button below

Customer Account Review (CAR) & Customer Knowledge Assessment (CKA) Form

For all individuals who are not Accredited Investor or Expert Investor.

In view of the requirements introduced by MAS for retail customers who wish to transact Specified Investment Products (SIPs), Phillip Securities Pte Ltd (PSPL) requires customers to update their profile to assess if they possess the relevant knowledge or experience to understand the risks of SIPs. These requirements are introduced to protect investors' interest. For your information, SIPs refer to investment products that may be more complex in nature and/or have features and risks that may be more difficult to understand. SIPs generally include but are not limited to Options, Listed Futures, Structured Warrants, Unit Trusts, Contracts for Differences (CFDs), Equity Linked Notes, Exchange Traded Funds (ETFs)* and Overseas Listed Investment Products*.

To ensure that retail customers have the relevant knowledge or experience to understand the risks and features of the SIPs before transacting, PSPL will conduct the following assessment(s) for retail customers:

1. Customer Account Review ("CAR") for listed SIPs, and/or
2. Customer Knowledge Assessment ("CKA") for unlisted SIPs.

The pre-market quote is the last sale of US securities during pre-market trading.

Taking Geron, for example, it had a pre-market gain of 15.60% as its pre-market quote increased to USD 1.63 from yesterday’s closing price of USD 1.41.

On the other hand, Orphazyme - ADR had a pre-market loss of 45.88% as its previous regular closing price fell from USD 14.56 to USD 7.88 during pre-market hours.

Some funds distribute dividends while some funds do not. Funds that distribute dividends either do so in cash value or units. Dividends issued in cash value can be paid out and credited to your account.* If you do not opt for a payout option, the dividends will be re-invested by default.

Dividends that are issued in units will not be received in cash. In this situation, if you require a cash payout, you may sell some or all of these units depending on your requirements.

The declaration of distribution is at the sole discretion of the Fund Manager and is not guaranteed.

* If you opt for the dividend payout option, dividends will be credited according to the fund source of the investment. For example, paid out dividends for investments under the CPFIS will be credited back to your CPF account.

1. eNETS
Please select “Deposit Funds” under “Acct Mgmt” and initiate payment before 5 pm on Mondays to Fridays for funds to be credited on the same day. For non-business hours, deposited funds will be credited by the next working day. Do note that the minimum deposit amount is SGD $1,000.

2. Cheque Deposit
Cheque deposit is available at Phillip Investor Centres from Monday to Friday, 9.00am to 6.00pm (except public holidays).
Payee to Phillip Securities Pte Ltd
For same day processing, please drop your cheques at the designated box on 6th floor @ Raffles City Tower by 3pm.

*Note
SGD and USD cheques must be drawn from a bank in Singapore with Local (Singapore) clearing.

For the full list of funding methods, please click here.

• Passport with at least 6 month validity
• Bank Account Information
• Singapore Bank Account Details (DBS/POSB/OCBC/UOB/MAYBANK) OR
• TT Details (TT Bank Name, Account Number & Currency Details)
• Supporting document(s) for residential address issued within the last 3 months such as:
• Telephone bills/Utility bills/Bank statement OR
• Statement from any Financial Institutions in your country OR
• Correspondence from any government bodies in your country

If your mailing address is different from your residential address, please provide additional supporting document(s) issued within the last 3 months that reflects your mailing address.

All copies of documentation have to be scanned or photographed from the original document.

Note: All supporting documents should be in English. Otherwise, all documents are required to be officially translated and certified by a qualified translator/translation company.

Foreign Share Transfer-In Form

Please complete this form to transfer foreign shares from other broking house into your account with us.

Attention: Equities Ops
250 North Bridge Road
#06-00, Raffles City Tower
Singapore 179101

If a fund declares dividends, there will be a cut-off date (i.e. the “Ex-Date”) where all units purchased on or before the date will be entitled to the dividends. The dividends will then be processed by the fund house on or after the “Payment Date” which is usually after the Ex-Date.

If you have opted for the dividend payout option for distribution class cash funds, dividends will be credited into your Phillip account about 10 working days from the Payment Date announced by the fund house.

If your dividends are to be reinvested, the dividend amount will be used to purchase more units of the existing fund, at the NAV of the fund on the Ex-Date.

You may go to POEMS 2.0 -> Acct Mgmt -> CFD > Online Forms > Currency Conversion to do a live currency conversion.

Step 1: Double-click the balance of the currency you would like to convert.

Step 2: Enter the amount you would like to convert and select the currency you would like to convert it to.

Alternatively, you can select the currency you would like to convert, then enter your desired amount.

Note: The convertible amount is subject to your credit balance in your account.

Step 3: Enter your password and click submit.

Step 4: Please confirm your currency conversion request in the pop-up window.

Step 5: Once confirmed, your conversion history will be shown on the left and the amount will be converted immediately.

Do note that once it is confirmed, we are unable to reverse the currency conversion.

1. The minimum value has to be higher than $100 in the respective currencies (ie SGD, HKD or USD) and;
2. The value of the minimum executable quantity of the counter, which can be derived by multiplying the counter lot size by the last traded price

Sign up now!

POEMS 2.0

After picking your stock, open a trade ticket and click on the “Pre-market Session and RTH” button (Image C) and hit “BUY”.

Orders placed successfully can be seen as per Image D and E.

Image C: POEMS 2.0 trade ticket

Image D: POEMS 2.0 order status summary

Image E: POEMS 2.0 order details

POEMS Mobile 2.0

After picking your stock, open a trade ticket and click on the “Pre-market Session and RTH” button (Image F) and hit “Buy”.

Orders placed successfully can be seen as per Image G.

Image F: POEMS Mobile 2.0 trade ticket

Image G: POEMS Mobile 2.0 order confirmation

POEMS Pro

After picking your stock, open a trade ticket and click on the “Pre-market and Regular Market” radio button (Image H) and hit “Submit”.

Orders placed successfully can be seen as per Image I.

Image H: POEMS Pro trade ticket

Image I: POEMS Pro order status summary

Foreign Share Transfer-Out Form

Please complete this form to transfer out foreign shares from your account with us.

Attention: Equities Ops
250 North Bridge Road
#06-00, Raffles City Tower
Singapore 179101

Internal Foreign Share Transfer Form

Please complete this form for foreign share or bond internal transfer request within accounts in Phillip Securities Pte Ltd.

Attention: Equities Ops
250 North Bridge Road
#06-00, Raffles City Tower
Singapore 179101

You can do so by setting up the POEMS Digital Token on your new mobile device. The POEMS Digital Token will automatically be deactivated on the previous device. You can enable the POEMS Digital Token on your new device with the following steps:

Step 1: Login to your POEMS account

Step 2: Click on 'here'

Step 3: Select how you would like to receive the activation code

Step 4: Enter the 6-digit code that will be sent via email or SMS

Opt-out E-Statement form

Clients who have opted in for E-Statement can choose to opt out / terminate from this service by printing out the form, fill up necessary details and mail it back to us.

Attention: APU
250 North Bridge Road
#06-00, Raffles City Tower
Singapore 179101

All the orders received prior to market open will be routed and protected versus the stock’s primary listing exchange market opening print. There may be a delay in the opening for certain stocks in the primary exchange which results in these counters not opening at 9.30am sharp.

However, you may still see transactions executed off the primary exchange before the official open, and these transactions are required to be reported under US Securities and Exchange Commission (SEC) regulation. Any activities taking place prior to the primary market open that is reported to the tape are from alternative display facilities or dark pools. These trades are reported to the tape because under SEC rules, every stock transaction must be reported to a consolidated data feed, whether it occurs on an exchange, like the Nasdaq or Intercontinental Exchange Inc’s (ICE.N) New York Stock Exchange (NYSE), or in a dark pool. Off-exchange trades are reported through Trade Reporting Facilities (TRFs) run by Nasdaq and NYSE in conjunction with FINRA.

Similarly, the high and low of the day for certain counters may be executed off the primary exchange and may not be taken as official primary executed prices.

• Stocks and Forex on POEMS 2.0
• Stocks on POEMS Mobile 2.0 & POEMS Pro

POEMS Application Form

Please use this form to apply for / change existing POEMS access.

Options for form submission:

1) E-Submission
Scanned copy of the duly completed form to be sent by the account holder to: poemsapplication@phillip.com.sg

2) Physical submission
Original form to be filled out in blue ink and sent in to the following address:

POEMS Marketing
Phillip Securities Pte Ltd
One Sims Lane, #08-01
Singapore, 387355

You are required to generate an OTP when logging in to your account using POEMS 2.0, POEMS Pro, or POEMS Mobile 2.0 on an alternative mobile device.

OTP is not required if you are using a POEMS Digital Token enabled mobile device as authentication is done seamlessly in the background.

You can generate an OTP with the following steps:

Step 1: Launch the POEMS SG 2.0 Mobile App on your POEMS Digital Token enabled device and tap on the POEMS Digital Token icon
Step 2: Enter the generated OTP on the POEMS trading platform to access your account

Alternatively, you can also login to the POEMS SG 2.0 Mobile App and select ‘POEMS Digital Token’ under Settings.

Risk Warning Statement (RWS) Form

It is a risk warning disclosure which highlights the key risks that customers should be aware of before trading in overseas-listed investment products. These include differences in legal systems, regulatory regime, political, social and economic developments as well as differences in costs, counterparty and correspondent broker risks between the foreign jurisdictions and Singapore.

You may submit your acknowledgement of Risk Warning Statement through one of the following ways:

For existing clients of Phillip Securities who already have a Phillip Account with us, please print out the SBL Forms, fill it up and mail it back to us. We will activate your account as soon as we receive it.

Phillip SBL
250 North Bridge Road
#06-00, Raffles City Tower
Singapore 179101

If this happens, please download the POEMS SG 2.0 Mobile App and set up the POEMS Digital Token on your new device. This will automatically disable the POEMS Digital Token on your previous device. You can set up the POEMS Digital Token with the following steps:

Step 1: Login to your POEMS account

Step 2: Click on 'here'

Step 3: Select how you would like to receive the activation code

Step 4: Enter the 6-digit code that will be sent via email or SMS

Termination Form for GIRO Linkage

For clients who already have Giro linkage to your Phillip Account and would like to terminate the linkage, you will need to complete the Giro Likage termination form and send it back to us.

Attention: APU
250 North Bridge Road
#06-00, Raffles City Tower
Singapore 179101

UK Share Deposit - CREST Form

POEMS offers UK trading online. If you would like to deposit your existing UK shares (Script) to your Phillip Account, please download and complete this form.

Attention: Equities Ops
250 North Bridge Road
#06-00, Raffles City Tower
Singapore 179101

Updating of Personal Particulars Form

To update your personal particulars, please fill in the attached form and mail it back to POEMS. Please take note that by submitting the Update of Personal Particulars Form to us, you authorize and consent to the update of information to all accounts within Phillip Securities Pte Ltd and CDP securities account.

Should you wish to update/change of CPF details and/or Change of SRS details, you can contact your Trading Representative (TR).

Attention: APU
250 North Bridge Road
#06-00, Raffles City Tower
Singapore 179101

The CPF Investment Scheme (CPFIS) allows CPF members to invest part of their CPF-OA, SA and/or SRS savings into Unit Trusts.

To invest with CPF-OA or SRS, simply open a CPF/SRS Investment Account with one of the 3 CPF agent banks (DBS/POSB, UOB, or OCBC).

Note: If you want to invest only the monies in your CPF Special Account (CPF-SA), you are not required to open a CPF Investment Account.

Access other W-8 forms

(1) Online submission on POEMS (applicable for Individual Account holder only)
W8 form can be accessed through POEMS 2.0, under Account Management > Online Forms > US Tax forms

(2) E-submission (applicable for Individual and Joint Account holders only)
Scanned copy of the duly completed form to be sent by the account holder from the email address as per our records to w8ben@phillip.com.sg.
Each of the joint account holders are to submit their own scanned copies of the W-8ben form from their respective email address on the same day.

(3) Physical submission
Trading account number to be written on the top right hand corner of the W-8 Form.
Original form to be filled out in blue ink and sent in together with a copy of your NRIC/Passport:

APU Dept. (Renewal of W-8Ben Form)
Phillip Securities Pte Ltd
250 North Bridge Road #06-00
Raffles City Tower Singapore 179101

• Activated within 2 working days: Live Prices, Services
• Notified within 1 week: Seminars
• Notified within 1 month or earlier: Courses, Magazines, Vouchers

We are required by tax regulations under the Foreign Account Tax Compliance Act (FATCA) and Common Reporting Standard (CRS) to identify the tax residence of our customers. For customers who are US Persons or tax residents outside Singapore, we may also be required to provide their account information to relevant tax authorities. In order for us to hold accurate and up–to-date information about your tax residence, you may submit a scanned copy of the self-certification via your registered email with us to apu@phillip.com.sg. If there are changes to your circumstances, you may also update your tax residence information by completing this form.

Please submit a copy of your identification document / passport with your self-certification. If you need to update your residential or mailing address with us, please provide a copy of your recent bank/utility statement to support the change of address.

Self-Certification for Retail Client
Self-Certification for Entity /Corporate

Alternatively, you can mail the physical documents to:

Attention: Account Opening Unit (FATCA/CRS)
Phillip Securities Pte Ltd
250 North Bridge Road #06-00
Raffles City Tower Singapore 179101

The Supplementary Retirement Scheme otherwise known as the SRS is a voluntary scheme that encourages savings on top of the mandatory CPF amount. The SRS contributions are tax exempted and upon withdrawal after retirement, only 50% of the withdrawn amount is taxable.

SRS members may also invest their SRS savings into investments such as Unit Trusts.

If you use your CPF account to purchase funds from different fund houses (i.e. non-CPF Investment Administrator), you will incur CPF agent bank charges for each transaction. A CPF Investment Administrator is able to collate your purchases of funds from different fund houses and submit them to CPF collectively. In this case, you will only need to pay for one transaction each time, no matter how many fund houses you purchase from.

Phillip Securities Pte Ltd is a CPF Investment Administrator and we are able to collate your CPF instructions.

• BURSA Live Price (Non-Professional)
• SET Live Price (Non-Professional)
• US (NASDAQ / NYSE / AMEX) Live Price (Non-Professional)

Under enhancements announced by the government in March 2018, the CPF Board has introduced a Self-Awareness Questionnaire (SAQ) as part of the process in opening CPFIS accounts from 1st October 2018. The SAQ is to help CPF members decide whether CPFIS is suitable for them by providing them with feedback on their financial knowledge.

Members can participate in the CPFIS after taking the SAQ, regardless of the results. CPF members who already have a CPFIS account are not required to, but are still strongly encouraged to take the SAQ.

For more details, please refer to the notice .

You may trade Unit Trusts online anytime, anywhere through POEMS 2.0 and/or POEMS Mobile 2.0.

Please view the tutorials here.

Unit Trust RSP is an investment plan that offers a consistent and disciplined means of investing into a particular fund.

It adopts the concept of dollar cost averaging whereby more units are bought when prices are low and lesser units when prices are high. As a result, in times of fluctuating markets, the average cost for all the units can be lower than the average price during the same period.

Find out more about Unit Trust RSP 

• By Reward Points
  1. In POEMS 2.0, click on Market Data & Rewards tab, then click on New Subscriptions subtab
  2. Select the product that you want to redeem by clicking on the checkbox next to it
  3. Select the number of months to subscribe from the dropdown list (if applicable)
  4. Click on ‘Submit’ button
  5. Review your redemption request
  6. Enter your ‘Password’ and click on ‘Confirm’ button to complete your redemption

  Your Total Points Available will be deducted upon successful redemption. Kindly note that upon successful redemption, no amendment and/or refund requests will be entertained.

• By Deduction from available funds in Ledger-Based POEMS Trading Account
  1. In POEMS 2.0, click on Acct Mgmt > Stocks > Online Forms on the left side menu
  2. Under the Withdrawal Form sub-tab, select Market Data & Rewards (Cash Payment) option
  3. Select your desired product from the dropdown list*
  4. Click on Submit button
  5. Review your withdrawal request
  6. Enter your ‘Password’ and click on OK button to confirm your request

  * If the product you desire is not inside the dropdown list, please select the Others – Please specify option.

  • Enter your desired product in the Description field
  • Enter the amount to withdraw in the Amount to be withdrawn field
   

  Withdrawal submissions before 10am will be processed by the next working day.

  Withdrawal submissions after 10am will be processed by the next two working days.

• By Internet Bill Payment (For Cash Trading and Ledger-Based POEMS Trading Accounts)
  1. Login to your Internet Banking (POSB/DBS Bank, UOB Bank, OCBC Bank, Standard Chartered Bank & Maybank)
  2. Choose the Bill Payment option and select the Billing Organisation as PHILLIP SECURITIES PTE LTD
  3. Enter your 7 digits Trading Account number (g. trading account “123456”, to enter as “0123456”)

  Note:

  For payment by Internet Bill Payment: Please inform your Trading Representative once payment has been made, so that he/she can proceed with the necessary arrangements.

  For Live Prices (Non-Professional), you will be required to complete an Agreement after clicking on the checkbox. For Live Prices (Professional), please click on the ‘Agreement’ link and complete the steps indicated. Please note that subscriber assumes all liability declaring status as a Professional Investor or Non-Professional Investor and will be held accountable for all applicable penalties and/or the Exchange fees if declaration is incorrect.

  Kindly note that there shall be no refund of the unused portion of the subscription fee should you wish to terminate any services prior to the expiry date.

You can apply online via POEMS or visit any of our Phillip Investor Centres.

For online applications via POEMS, kindly follow these steps:

Login to POEMS > Acct Mgmt > Regular Savings Plan (RSP) > Unit Trust RSP > Investment Instruction > Apply Plan

For new Unit Trust RSP application, the plan will commence only when the GIRO Linkage Application has been received by Phillip Securities Pte Ltd (PSPL), and approved by the respective banks. For non-cash RSP, there must be CPFOA/SA/SRS details tagged to your account.

Note: Applications received will take up to 30 business days to come into effect.

As the voucher is issued by Grab, it will be sent to your email address (registered to your POEMS account) within the next 10 working days (from the date of redemption). If you have yet to receive the voucher after 10 working days, kindly check your junk or spam folder.

IMPORTANT: Please ensure that the email address registered to your POEMS account is accurate as there will be no re-issuance of voucher or refund allowed in instances where you have used an incorrect email address.

You can download and complete the GIRO form via the link below and mail to us using the business reply envelope below. Alternatively, you can submit to any of our Phillip Investor Centres for assistance.

GIRO Form

Business Reply Envelope

You will be notified by the bank first when your GIRO is approved.  A letter will then be sent to your mailing address after we have received the status of your GIRO linkage from the bank.

Additionally, you can login to POEMS to check your status via Acct Mgmt > Regular Savings Plan (RSP) > Unit Trust RSP > Investment Instruction.

You may prefund to kick start your Unit Trust RSP while pending the GIRO Linkage approval via the prepayment option.

You can seek assistance from your servicing representative or visit any of our Phillip Investor Centres for the arrangement.

• Minimum value to execute should be 100
  • The minimum value to execute should be at least $100 (in the respective currency).
• Minimum executable quantity has exceeded requested value
  • The value to execute must be higher than the minimum tradable value (ie. lot size x traded price).
• Order rejected due to price abnormality, contact dealer
  • The order was rejected due to a wide Bid/Ask spread of 10% and more than 30 ticks.

Unit Trust RSP subscription will be on the 7th (T-day) calendar day of the month, if the 7th falls on a weekend or public holiday, it will be on the next business day.

Deduction details as follow:

•         For Cash investment, money will be deducted from your bank account on T-3 day, depending on bank processing timeline
•         For CPF/SRS investment, money will be deducted from your CPF account/SRS agent bank on T-1 day.

Please ensure that you have sufficient funds in your account before the deduction date (T-3) to prevent failed deductions.

A failed GIRO deduction fee may be imposed to your account by your bank. You may reach out to your bank should you require further clarification.

If there is an insufficient amount in your bank/CPF account, GIRO deduction would be unsuccessful and there will be no Unit Trust RSP investment for that month.

For  Unit Trust RSP via cash, there will be no penalty. However, your Unit Trust RSP will be terminated after 3 consecutive months of unsuccessful deductions.

For  Unit Trust RSP via CPF, a penalty charge may be imposed by the CPF bank. Your Unit Trust RSP will be terminated after 3 consecutive months of unsuccessful deductions.

Please ensure that you have sufficient funds in your account before the deduction date (T-3) to prevent failed deduction.

A failed GIRO deduction fee may be imposed to your account by your bank. Please reach out to your bank should you require further clarification.

If your holdings are at or above the minimum holding amount or minimum units required by the Fund Manager, your holdings will remain unchanged. You may retain them as a long-term investment.

If your holdings are below the minimum holding amount or minimum units required by the Fund Manager, you will be requested to redeem your holdings. If you wish to retain your holdings in this case, you may purchase more units to fulfil the minimum holding amount or minimum units and continue your investment.

Amendment of investment instruction(s) such as change of funds (including increasing or reducing the fund to invest), investment amount, fund source or frequency can be done via POEMS or physical form. No charges will be imposed for any changes made.

a. Amendment(s) via POEMS:

Login to POEMS > Acct Mgmt > Regular Savings Plan (RSP) > Unit Trust RSP > Investment Instruction > Amend

Please note that amendment(s) made via POEMS will not be reflected immediately. The updated investment instruction will be reflected after it has been processed. Instructions received via POEMS will take up to 30 business days to come into effect.

b. Amendment(s) via Physical Form

Kindly seek assistance from your Financial Adviser Representative or visit any of our Phillip Investor Centres to complete the form submission.

Form submissions received will take up to 30 business days to come into effect.

Note:

Some funds will require a minimum initial investment. For such funds, you must have lumpsum holdings prior to the application or amendment of the Unit Trust RSP. Otherwise, your application or amendment for the Unit Trust RSP may be rejected.

You may terminate your Unit Trust RSP as follows:

a. Partial Termination (Amendment)

Partial termination of Unit Trust RSP is termed as Amendment. For amendment, you may submit online via POEMS 2.0/Mobile or physical form.

b. Full termination

If you would like to have a full termination of all the Unit Trust RSPs, you are required to submit the physical termination form with the assistance from the respective Financial Adviser Representative or visit any of our Phillip Investor Centres.

All RSP amendments/terminations will take up to 30 business days to come into effect. 

Your Unit Trust RSP will not be terminated when full redemption is made on the particular fund(s).  

You will have to submit the amendment/termination via POEMS 2.0, Mobile or physical form after redemption as specified in the question above (How can I terminate my Unit Trust RSP?).

All submission of RSP amendments/terminations will take up to 30 business days to come into effect.

If the fund is temporarily suspended or closed for subscriptions, your subsequent Unit Trust RSP will be stopped until the fund is open for subscription.

If the fund has been suspended or closed to subscriptions indefinitely, your Unit Trust RSP will be terminated. Your existing holdings will remain unchanged unless the fund is to be closed.