Accredited Investor Application – Corporate

For a corporate customer who has interest to be certified a Accredited Investor to invest in eligible products.

Attention: APU
250 North Bridge Road
#06-00, Raffles City Tower
Singapore 179101

There are ZERO transaction fees (e.g. no sales charge, switching fees) and ZERO ongoing fees (e.g. no platform fees) when you transact Unit Trust online via POEMS. Learn more about zero fees .

We understand that some of our customers value the convenience of investing anytime and anywhere online through POEMS. However, we also understand that some customers prefer having face-to-face meetings with an advisor to provide them financial advisory services and/or monitor their portfolios. Hence apart from POEMS online, we also have our offline services to provide these financial advisory services to those who need it. A fee may be levied as these advisors are able to provide professional advice that is tailored for your individual investment needs.

• Dividend payment
• Rights issue
• Takeover
• Warrants

If you already have an existing POEMS account, you may apply for CFD trading facility online.

Kindly login to POEMS 2.0 > Acct Mgmt > CFD > Complete and Submit "Online Account Opening" Form.

With the New and Improved Online Password Reset Service, you may now request to reset your POEMS password through our website.

If you have forgotten your POEMS trading account password, here are 2 easy ways you may request for a new one:

1. Via Email:

   First, indicate your account number and answer three security questions. An email verification link will be sent to your registered email address. Click on the link provided in the email to confirm the request.

   You will be redirected to a webpage to reset your password (note: an SMS token will be required to complete the process). You will be notified immediately via email when your password has been successfully reset.

2. Via Post:

   Indicate your account number and answer three security questions. Your new password will be mailed to your registered mailing address within 3 - 5 working days.

2FA (also known as two-factor authentication) is the verification of a user’s online identity using two distinct factors.

The current practice used by financial institutions in Singapore is to have customers go through a 2-factor authentication process –
(1) a Personal Identification Number (PIN), which is issued by the financial institution and
(2) a One-Time Password (OTP), which is generated by a hardware token device or software token application, or sent via a Short Message Service (SMS) to the client. This is also the same practice adopted by Phillip Securities. When a Phillip Securities client who has elected to participate in 2FA wishes to access an online service by Phillip Securities, the client is required to enter the PIN and the OTP for authentication.

• Passport with at least 6 month validity
• Bank Account Information
• Singapore Bank Account Details (DBS/POSB/OCBC/UOB/MAYBANK) OR
• TT Details (TT Bank Name, Account Number & Currency Details)
• Supporting document(s) for residential address issued within the last 3 months such as:
• Telephone bills/Utility bills/Bank statement OR
• Statement from any Financial Institutions in your country OR
• Correspondence from any government bodies in your country

If your mailing address is different from your residential address, please provide additional supporting document(s) issued within the last 3 months that reflects your mailing address.

All copies of documentation have to be scanned or photographed from the original document.

Note: All supporting documents should be in English. Otherwise, all documents are required to be officially translated and certified by a qualified translator/translation company.

With effect from 1st January 2012, financial institutions such as broking firm, bank and financial advisors are required to assess if a client has relevant knowledge and experience before trading Specified Investment Products (SIPs). Retail customers who do not satisfy the assessment are not allowed to trade SIPs.

• Non-residents with Singapore addresses
• Both parties of Joint Account holders

• the "Customer Account Review" if you wish to continue to trade SIP that is listed on an exchange; and
• the "Customer Knowledge Assessment" if you wish to purchase an Unlisted SIP

From 10 December 2018, overseas investors will be required to undergo the required Customer Account Review (“CAR”) and/or Customer Knowledge Assessment (“CKA”) before trading Specified Investment Products (“SIPs”).

POEMS Mercury is an application-based advanced trading platform, designed for active traders like you. It is available to all existing POEMS customers.

Download POEMS Mercury and install it on your computer.

• Clients key in the wrong account number with the right password more than 3 times.
• Clients key in the wrong password with the right account number more than 3 times.

New Margin (M) Information Sheet (Effective from 19 July 2019)

Margin (M) Information Sheet

• For investors whose securities are kept at the Central Depository Pte. Ltd. (CDP), you would have to transfer your securities from CDP to Phillip Securities Pte Ltd's ("Phillip Securities") custody for the securities to be lent.
• Investors with securities in custody with Phillip Securities under their Margin, Custodian and/or Prepaid account(s) will be auto-eligible for Securities Lending.

There are 4 trading modes available for trading:

• POEMS 2.0
• POEMS Mobile 2.0 (iOS and Android)
• POEMS Mercury
• Broker assisted

1. Open a CPF Investment Scheme (CPFIS) account with an agent bank (POSB/DBS, UOB, OCBC). For more details, please refer to CPF Website.
2. Contact your trading representative to link your CPFIS Account to your trading Account.
3. Before investing, check to ensure that you have computed the investable amount / sufficient holdings before order submission.
4. After the linkage has been established, you will need to select the option "CPF" under "trade type" in order to use your CPF OA funds for settlement.
5. If “CPF” is not selected under “trade type”, the trade will be defaulted to cash settlement.
6. CPF trade type selection is only available for shares included under CPFIS.

• Enjoy automatic settlement of trades done if you have sufficient funds in the Cash Management (KC) Account.
• Up to 12 months (year to date) of transaction history is archived online.
• Ability to maintain foreign currencies ledgers.
• Ability to hold cash balances in the account with interest given for certain currencies.
• Invest your excess cash in the Cash Management (KC) Account into Money Market Funds to potentially earn higher returns when you opt for Excess Funds Management Facility.

The key objectives of 2FA are to protect the customer’s online trading account and information from unauthorized access, and enhance the overall security of online trading systems.

Here at Phillip Securities, we take a proactive role in protecting our customers. We have risk-mitigating measures in place to protect your online trading account and information from unauthorized access. To find out more, please do not hesitate to contact us.

Here are the options for making payments for your trades:

1. Electronic Payment for Shares (EPS)
2. eNETS
3. GIRO
4. Cheque
5. Internet Bill Payment via POSB/DBS bank, UOB bank, OCBC bank, Standard Chartered bank & Maybank: Please enter 7 digits of your trading account number under billing reference number e.g. trading account “123456”, please enter “0123456”.
6. Telegraphic Transfer: Please provide your bank with our bank account details here. Please also indicate your trading account name and account number on your payment details to ensure that funds received will be correctly credited into your trading account.

You can login to POEMS 2.0 via POEMS Homepage

Simply enter your POEMS account number and password on the top right corner and click on the Login button.

POEMS 2.0 uses the same login credentials as Classic POEMS, POEMS Mobile 2.0 and POEMS Mercury.

• Create your desired POEMS password online
• Significantly reduces waiting time before gaining access to the POEMS platforms
• Additional layer of security with SMS One Time Password (OTP) triggered to your registered mobile phone

1. On your iPhone / Android Smartphone, locate Apple App Store (iPhone/iPad) / Google Play Store (Android smartphones/tablets)
2. Search for POEMS SG 2.0 (under Finance Category)
3. Tap on “Install” and allow download to complete

• Individual account
• Account opened with valid mobile number and email address registered with Phillip Securities Private Limited (PSPL)

First, indicate your account number and answer three security questions. An email verification link will be sent to your registered email address. Click on the link provided in the email to confirm the request.

You will be redirected to a webpage to reset your password (note: an SMS token will be required to complete the process). You will be notified immediately via email when your password has been successfully reset.

Indicate your account number and answer three security questions. Your new password will be mailed to your registered mailing address within 3 - 5 working days.

Anyone above the age of 18 years old can apply for SBP.

Individuals below the age of 18 years old must open a joint SBP with their parent/legal guardian.

Yes, SBP allows joint application. Either one of the specimen signature of both applicants’ is authorized and empowered to act in accordance to the terms and conditions binding SBP.

For joint application with a child below 18 years old, a copy of the birth certificate must be submitted during application.

1. You do not own any share of Stock A and you intend to short sell 1,000 shares of Stock A. You have to submit a sell order of 1,000 shares by marking the “Short Sell” checkbox or click on the “Short Sell” button.


2. You owned 2,000 shares of Stock A and you intend to short sell another 1,000 shares of Stock A. You have to submit a normal sell order of 2,000 shares, and separately submit another sell order of 1,000 shares by marking the “Short Sell” checkbox or click on the “Short Sell” button.

While it is not compulsory, customers are strongly encouraged to use 2FA when trading online via POEMS. Customers that choose to use 2FA for login will be required to provide both PIN and OTP to access our online trading services. Customers should exercise due care to safeguard their PIN and OTP, and not disclose them to other parties.

For users of hardware tokens, any loss or theft of the token should be reported to Phillip Securities or the OTP provider immediately. The lost/stolen token will be disabled and the user will not be able to access his online trading account until such time when he completes the de-registration process and a new token is received. There may be a fee for the token. Please contact Phillip Securities for more details.

For more details, please do not hesitate to contact us.

• Singapore (SGX)
• Australia (ASX)
• Belgium (EURONEXT Brussels)
• Canada (TSX)
• China A Shares (SSE-A via SH-HK Stock Connect)
• China B Shares (SSE, SZSE)
• France (EURONEXT Paris)
• Germany (FWB)
• Hong Kong (HKEx)
• Indonesia (IDX)
• Japan (TSE, JASDAQ)
• Malaysia (Bursa)
• Netherlands (AEX)
• Portugal (EURONEXT Lisbon)
• Philippines (PSE)
• South Korea (KRX)
• Sri Lanka (CSE)
• Taiwan (TWSE)
• Thailand (SET)
• Turkey (ISE)
• United States (NYSE, NYSE-MKT, NASDAQ)
• United Kingdom (LSE)

• Certain Exchange Traded Funds (ETFs)/ Exchange Traded Notes (ETNs)
• Futures
• Structured Warrants
• Callable Bull/ Bear Contracts (CBBCs) (Not available on SGX yet)
• Certificates

• Futures
• Options

• Contracts for Differences (CFDs)
• Foreign Exchange Margin Trading
• Structured Deposits and Dual Currency Investments
• Structured Products
• Unit Trusts and Investment-linked Insurance Policies

• Stocks
• ETF – Exchange Traded Funds
• CFDs – Contracts for Differences
• CFD-DMA - CFD – Direct Market Access
• CFD-FX - CFD - Forex
• CFD-World Indices
• Reg FX / Bullion
• Mini FX / Bullion
• Futures
• UT – Unit Trust
• Bonds
• SBL – Securities Borrowing and Lending

The following segments are exempted from the new MAS requirements and do not have to undergo the Customer Account Review (CAR) & Customer Knowledge Assessment (CKA).

2FA is not compulsory at the moment. However, we would strongly encourage you to use 2FA to safeguard your online trading. You may refer to the 2FA Risk Awareness Statement (RAS) to understand the risks involved if you choose to opt out from 2FA.

1. POEMS SG iOS app:
   1. Above v1.3.12 and
   2. Above iOS 4
2. POEMS SG Android app:
   1. Above v1.0.2
   2. Above Android 4.0 Ice Cream Sandwich
3. POEMS SG 2.0 iOS app:
   1. Above v2.0.0 and
   2. Above iOS 8.0
4. POEMS SG 2.0 Android app:
   1. Above v2.0.0
   2. Above Android 4.0 Ice Cream Sandwich

The following are the exchanges supported on POEMS 2.0 for equities:

You can apply for Electronic Payment for Shares (EPS) linkage to link up your Account with your bank account to facilitate payment. To download the application for EPS linkage, please click here.

After your EPS linkage is activated, you can make fund transfers via ATMs or via internet banking (EPS).

Note: Fund transfers made before 9pm will be credited into your account the next working day.

1. POEMS 2.0
   Select the "short sell" checkbox.
2. POEMS Mobile
   Use the "short sell" button to execute the trade.

In general, single-factor password authentication is more susceptible to password-based attacks and malware that could result in the compromise and hijacking of online trading accounts by unauthorized parties. This could in turn lead to unauthorized disclosure of your personal and trading information that may be available on the online trading account, or the carrying out of fraudulent trades through your online trading account. Choosing not to use 2FA for the online trading account would increase your exposure to these risks.

1. In the event of over subscription, you may not get all the shares you applied for.
2. The share price may drop below the IPO offer price on listing day.
3. The gains from the allotted shares may be lower than the charges and interest costs.
4. If the IPO is in foreign denominated currencies, there may be foreign exchange rate risks. The foreign exchange rate will be based on PSPL’s Published Rate at poems web-site on subscription date.

Market conduct requirements for capital market products are regulated by MAS And SGX under Securities And Futures Act and SGX Trading Rules respectively. Key prohibited conduct include but are not limited to market manipulation, false trading and market rigging. For example, any conduct which creates or is likely to create a false or misleading appearance of the market, or the price of the capital market products is prohibited.

• SFA Part XII – https://sso.agc.gov.sg/Act/SFA2001#P1XII-
• SGX-ST Rule 13.8 and SGX-ST Practice Note 13.8.1 – http://rulebook.sgx.com/en/display/display_main.html?rbid=3271Andelement_id=1866
• SGX Trade Surveillance Handbook – https://api2.sgx.com/sites/default/files/2018-05/Trade Surveillance Hand Book.pdf

This is a feature for ledger based account(PCMA, Cash Prepaid, Custodian, Margin & Share Financing) where these accounts provide ledger facility for you to manage your cash in your trading account.

This available cash can be used to settle your future trades automatically. No further settlement instruction is required so long as you ensure sufficient funds available for the settlement.

You can also withdraw the available cash anytime; there is no lock-in period or additional fees for the withdrawal.

New Phillip Investment Account - Margin (M) Information Sheet (Effective from 19 July 2019)

Phillip Investment Account - Margin (M) Information Sheet

1. Login to POEMS 2.0
2. Click on Acct Mgmt > Deposit Fund
3. Select the account (Stocks or CFD) you wish to transfer to and indicate the amount (in SGD) to transfer
4. Tick the Terms & Conditions checkbox, then click on the “Continue to eNETS” button
5. The eNETS transaction page will appear as a pop-up window
6. Select your bank and continue with the transaction. You will see the confirmation page if the transaction is completed successfully.

• Deposited funds will be credited by the next working day. This feature does not include credit card funding.

• During business hours (Mondays to Fridays, 8.45 AM to 5.00PM): Deposited funds will be credited on the same day.
• During non-business hours: Deposited funds will be credited by the next working day. This feature does not include credit card funding.

• The maximum transaction amount depends on your bank account withdrawal limit and varies across different banks. For more information, please check with your bank.
• Please ensure that your pop-up blocker is disabled / allow pop-ups for eNETS website.

Excess Funds Management Facility is a feature that allows customers to earn returns through the excess funds parked in their trading account. In this manner, the excess funds not used for trading are not left idling and this means your money works harder for you. The excess funds will be invested on a discretionary basis into Money Market Funds. Currently, excess SGD funds will be invested in the Phillip Money Market Fund whereas excess USD funds will be invested in the Phillip USD Money Market Fund.

Phillip Money Market Fund (PMMF) is a stable yielding unit trust fund managed by Phillip Capital Management Pte Ltd. The fund was introduced in April 2001 and is diversely parked in Singapore government bonds, bills, commercial papers, etc. The fund aims to preserve the principal value and to maintain a high degree of liquidity.

Phillip Money Market Fund is regulated by the Monetary Authority of Singapore (MAS). The fund is fully liquid and available for your withdrawal anytime you want.

You should observe the following practices to secure the confidentiality and integrity of your password and PIN (for funds transfer), security tokens, personal details and other confidential data as far as possible. These will help to prevent unauthorised transactions and fraudulent use of your accounts and make sure that no one else would be able to observe or steal your access credentials or other security information to impersonate them or obtain unauthorised access to your online accounts:

• Credentials should be at least 8 characters of alphanumeric mix;
• Credentials should not be based on guessable information such as user-id, personal telephone number, birthday or other personal information;
• Credentials should be kept confidential and not be divulged to anyone;
• Credentials should be memorised and not be recorded anywhere;
• Credentials should be changed regularly or when there is any suspicion that it has been compromised or impaired; and
• The same PIN should not be used for different websites, applications or services, particularly when they related to different entities,

SGX Online Education is designed for you to gain a better understanding of the products. While it is not compulsory for retail investors to complete the SGX Online Education on “Specified Investment Products”, we may assess whether you have the relevant knowledge or experience to trade SIPs.

There are 3 methods to add counters to your Watchlists:

Method 1: Hover and click on +WATCHLIST

• Move your cursor over the counter
• Click on the +WATCHLIST button and select the Watchlist you wish to add to

Method 2: Right-click on counter

• Right-click on a counter in Prices (LP1) or Trade (LP2) to display sub-menu
• Hover over 'Add To' and select the Watchlist you wish to add to

Method 3: Using the Basic Search or Advanced Search Function

• In the Prices (LP1) or Trade (LP2) tab, click on the Watchlist sub-tab
• Use the Basic Search or Advanced Search to search for your counter - a list of suggested counters will be shown
• Click on the counter to add it to your selected Watchlist

Accredited Investor Application – Individual

For an individual customer who has interest to be certified a Accredited Investor to invest in eligible products.

Attention: APU
250 North Bridge Road
#06-00, Raffles City Tower
Singapore 179101

Please login to POEMS and go to Stocks >> Acct Mgmt >> Online Forms.

You will need to indicate the amount you wish to withdraw and which bank account you want the funds to be credited into.

The cut off time for submitting the online withdrawal form is 10am on workdays. If you submit the request before 10am, the fund will be credited into your bank account on the same day or one working day later. (Time varies, depending on bank)
If you submit the request after 10am, the money will be credited into your bank account one to two working days later. (Time varies, depending on bank)

Note: Please refer to FAQ > Trading > Payment & Settlement > Currency Conversion for client with Multi Currency Facility for more information on auto-currency conversion when a debit balance occurs in a currency resulting from a withdrawal.

Note:

1. The normal commission rates for the board lot will be applied to the amalgamated unit share and board lot shares.
2. Minimum commission will apply even if sales proceeds are less than commission payable.
3. For trade settlement in other currency (i.e. USD, HKD), minimum commission of S$25 will be converted to its respective settlement currency at the prevailing exchange rate.
4. Unit share commission and charges stated above do not apply to Phillip Investment Account - Prepaid (CC) accounts

• Increase of Trading Limit
• Corporate Actions (rights issue, etc.)
• Order Submission through Trading Representative
• Order Rejection

You may transfer in your holdings to enjoy ZERO transaction fees (e.g. no sales charge, switching fees) and ZERO ongoing fees (e.g. no platform fees) when you transact Unit Trust online via POEMS.

Also, be rewarded up to $1,000* when you transfer in your holdings to us!

For more information regarding transfers-in, please refer to our Transfer-in page.

CFD account is a tagged on facility to POEMS account. Hence, to open a CFD account, you need to open a POEMS account as well. You may do so by the following methods:

1. Apply online with CFD facility checked in Step 2.

OR

2. Kindly visit our Phillip Investor Centres to fill in the relevant application forms. All new application forms must be signed in the presence of a Phillip Securities witnessing officer as per SGX regulations.

All account types (Individual, Joint and Corporate) can use this service.

Kindly note that Corporate account holders can only reset their password via post for security reasons.

• Singapore (SGX)
• Australia (ASX)
• Belgium (EURONEXT Brussels)
• Canada (TSX)
• China A Shares (SSE-A via SH-HK Stock Connect)
• China B Shares (SSE, SZSE)
• France (EURONEXT Paris)
• Germany (FWB)
• Hong Kong (HKEx)
• Indonesia (IDX)
• Japan (TSE, JASDAQ)
• Malaysia (Bursa)
• Netherlands (AEX)
• Portugal (EURONEXT Lisbon)
• Philippines (PSE)
• South Korea (KRX)
• Sri Lanka (CSE)
• Taiwan (TWSE)
• Thailand (SET)
• Turkey (ISE)
• United States (NYSE, NYSE-MKT, NASDAQ)
• United Kingdom (LSE)

Our Phillip Investor Centre accepts cheque deposits to support the following:

1. Settlement of Contracts (except for overdue, force-selling and futures contracts and CFD margin call)
2. Top-up / Payment (except for overdue, force-selling and futures contracts and CFD margin call)

Cheque deposit is available from Monday to Friday, 9.00am to 6.00pm (except public holidays).

• For Securities Financing (Phillip Financial Pte Ltd) account, cheque should be made payable to Phillip Financial Pte Ltd
• For other accounts (except for futures accounts), cheque should be made payable to Phillip Securities Pte Ltd

Cheque has to be deposited on or before the due date. For same day processing, please drop your cheques at the designated box on 6th floor @Raffles City Tower by 3pm.

Please note:

• Please indicate your trading account number, details of payment (eg: contract number), name of account holder and contact number on the back of the cheque.
• SGD cheques and USD cheques must be drawn from a bank in Singapore with Local (Singapore) clearing.
• MYR cheques must be drawn from Malaysia.
• HKD cheques must be drawn from a bank in Hong Kong and a courier fee of S$21 applies.

No, you do not have to re-create new Watchlists for POEMS 2.0. Simply import your Watchlist by following these steps:

Step 1: In the Prices (LP1) or Trade (LP2) tab, click on the Watchlist sub-tab

Step 2: Select Import Watchlist - the left panel shows your Watchlists from P1; the right panel shows your Watchlists in P2

Step 3: Drag and drop the counters/watchlist from the left panel to the right panel - the counter will appear on your selected Watchlist in P2.

Step 4: Click on the Confirm button to save your changes.

• The amalgamated trades must be of the same trading day, stock and settlement currency.
• The amalgamated trades must be of the same action (e.g. :buy action amalgamates with another buy action)
• The amalgamated trades must be the same payment mode (e.g. contra amalgamated with contra, cash amalgamated with cash, CPF amalgamated with CPF)
• If the amalgamated quantity is equal or greater than board lot size, the normal commission for board lot size will apply.

The POEMS Reward Programme is based on an online redemption system. Your monthly and total available points will be reflected on both your current and new subscription screens. A deduction will be made on your Total Available points upon successful redemption. Kindly note that upon successful redemption, no amendment and/or refund requests will be entertained.

To redeem your POEMS Reward Points -

• Step 1: Login to your trading account via POEMS 2.0.
• Step 2: Go to your Rewards widget and click on 'New Rewards Subscriptions'.
• Step 3: Select the item that you want to redeem and click on the 'Submit New' button to submit your item redemption order.
• Step 4: Review the item redemption order and ensure that you have sufficient points for redemption upon checkout.

Note: Upon submission of the item redemption order, amendments/ refunds are not allowed.

You may only view/withdraw SGX Limit and Stop Limit day orders placed through POEMS Mercury on POEMS 2.0. Simply go to the ‘Order Status’ tab, under ‘Today’s Orders’. Likewise, the orders placed using POEMS 2.0 or POEMS Mobile will be reflected on POEMS Mercury. You may view and/or withdraw these orders using POEMS Mercury.

However, for foreign markets, only working limit orders placed on POEMS Mercury will be shown on POEMS 2.0. For the advanced order types, it will be reflected in POEMS 2.0 only when the orders are completed. CFD Synthetic Orders placed through POEMS Mercury will not be reflected on other platforms until the order is filled.

PSPL Singapore Securities Transfer Services Charges Schedule Effective from July 1^st, 2018

You can also make payment using Internet Bill Payment via POSB/DBS bank, UOB bank, OCBC bank, Standard Chartered bank & Maybank.

Please enter 7 digits of your trading account number under billing reference number e.g. trading account “123456”, please enter “0123456”;

Note:
Internet Bill Payment fund transfers takes two working days before it is credited into your account. Please check with your respective banks for actual cut-off timing and location of the Bill Payment function.

*Please note that Citibank bill payment may take 5-7 working days for us to receive your payment.

• No fees and charges on maintaining or usage of the account.
• No requirement of minimum balances.

1. Login to app
2. Go to Settings > Login and Passwords > Change Password

There are 3 ways to submit a trade in POEMS 2.0:

• Click once on the specific counter in the View Price widget. The selected counter’s last done price will show up on the Trade widget on the right.
• Select the Order Type and the Trade Action [BUY / SHORT (SGX only) / SELL].
• Enter the Limit Price and Total Quantity. The Gross value is calculated based on the selection.
• Select your Payment Type, Settlement Currency, and Order Validity if required.
• Enter the password in the password field and click on the BUY/SHORT SELL/SELL button.
• On the next screen, preview and confirm your order. Click on the SUBMIT button and the order will be submitted.

*For your convenience, the system will remember the quantity that you had last indicated, and reflect the same figures under the Quantity menu. It does not reflect the amount you actually hold.

• In the View Price widget, double click on the specific counter. A Trade ticket popup will appear.

• In the View Price widget, right click on the specific counter to bring up the sub-menu.
• In the sub-menu, select Trade to open a new Trade ticket popup.

Yes you can. Before submitting an SRS trade, you need to open an SRS Investment Account with an agent bank. The SRS Investment Scheme account number also needs to be updated into your Trading account with us. Please contact your trading representative to update your SRS Investment bank account details. It will take 2 – 3 working days for the linkage to be updated. Once updated, SRS trades can be conducted on POEMS.

After the linkage has been established, you will need to select the option "SRS" under "trade type" to conduct an SRS stocks trade. You are advised to check on the SRS eligibility with your SRS operators before submitting the order.

Please note that you can only submit SRS trade after linkage has been established. Contra is not available for SRS trades.

You can also make payment by Telegraphic Transfer (TT) if your funds are currently deposited with an overseas bank. TT fund transfers are allowed for SGD, USD, HKD, JPY, MYR, AUD, GBP, EUR, CAD & CNY.

Do note that the banks may levy bank charges for each TT fund transfer made, please check with your bank for the respective charges. Phillip Securities does not charge any fees for incoming TT fund transfers.

You will need to provide your bank with our bank account details for Telegraphic Transfer. Please click here for TT details.

Please also indicate your trading account number and account holders' name(s) on your TT payment details to ensure that funds received will be correctly credited into your Trading account.

As TT fund transfer may take up to a week to be successfully transferred, do check that the funds are already credited into your account or speak to your trading representative for enquires on status of transfer.

In the event that PSPL is unable to identify the account for the amount to be credited, PSPL may reject the amount transmitted after reasonable endeavours have been made to trace the source of the deposit.

Any bank charges incurred during the course of event will be borne by the client. If you are topping up account to pick up your outstanding shares, please ensure that we received your funds before/on due + 1 day.

Please note that we will not be held responsible for any loss, charge or damage arising from the rejected fund or delay in crediting the amount into the account.

If you do not have the required shares in your account for delivery on the Settlement Day (the second Market Day following the trade day, or T+2), CDP will buy-in shares on the market to satisfy the delivery obligation. Buying-in shall commence at the time scheduled by CDP on the Settlement Day or the following and successive Market Days.

price of the previous day – the reference transacted price or the reference bid price. If the securities are not obtained, CDP shall have absolute discretion to raise the price bid by 2 minimum bids, as determined by SGX-ST, from time-to-time throughout the Settlement Day until the securities are bought or delivered to CDP.

If the securities cannot be obtained during the Settlement Day, the buying-in shall continue on the following and successive Market Days at 2 minimum bids, as determined by SGX-ST; higher than the buying-in bid price at the close of the Settlement Day or the previous Market Day. Thereafter, CDP shall have absolute discretion to raise the buying-in bid price by 2 minimum bids, as determined by SGX-ST, from time to time throughout the Market Day until the securities are bought or delivered to the CDP. If the securities cannot be obtained by the close of the second Market Day, CDP may require the Short-Seller to procure the securities within the time stipulated by CDP.

SGX will impose a penalty of S$1000 or 5% of the value of the failed trade (whichever is higher) for all buy-ins. A processing fee of S$75 + GST for each failed contract and a brokerage fee of 0.75% + GST of contract value (for the buying-in contract) will be imposed by SGX.

For further information or clarification, please contact your trading representative.

You can continue to trade all Specified Investment Products as per normal.

• Under the View Price widget, right click on counter to bring up the sub-menu
• In the sub-menu, select the Trade Unit Share option to open a Unit Share Market Trade ticket

• Under the View Price widget, click on the sub-tab SGX Unit Share
• Search for specific counters via the Add to Watchlist box – a list of suggested results will be shown
• Click to add the specific counter to the Watchlist
• Alternatively, you may also search for the counter via the drop down list available in the SGX Unit Share sub-tab

• (a) Custodian Account
• (b) Cash Prepaid Account
• (c) Margin Financing Account
• (d) Share Financing Account

• (a) Cash Management Account

1. SGX (Singapore Stock Exchange)
2. HKEx (Hong Kong Stock Exchange)
3. SSE (Shanghai Stock Exchange)
4. SZSE (Shenzhen Stock Exchange)
5. Bursa (Kuala Lumpur Stock Exchange)
6. NYSE (New York Stock Exchange)
7. NYSE MKT (formerly known as AMEX)
8. NASDAQ
9. SET (The Stock Exchange of Thailand)
10. FWB (Frankfurt Stock Exchange)
11. LSE (London Stock Exchange)
12. TSE (Tokyo Stock Exchange)

Please follow steps below to obtain the OneKey device:

The OneKey device is issued free to all Singapore Citizens and Permanent Residents who are account holders of Phillip Securities Pte Ltd.

Click for more information about registration and activation.

Initial Margin = 30% of market value of loaned securities

Maintenance Margin = 130% of market value of loaned securities – (sales proceeds receivable / received + existing collaterals)

Yes, this is customizable. After logging in, please go to Settings > Login and Passwords > Session Timeout.

Select <No session timeout>. Kindly note that this option prevents the app from logging user out; however passwords are still required for any transactions made after one hour of session inactivity.

• A Guide to online source of Investment Product Information
• Product Education Seminars

You may view your present day and past 7 days’ orders under the Order Status tab or from the Order status widget under the Trade (LP2) tab.

Click on the drop down list to filter the orders that you wish to view.

• Payment in (S$) from clients should be made by contract due date.

• Sales proceeds will be paid to clients on 1st market day after due date.
• Contra gains will be paid out on contra statement date + 1.
• No reversals are allowed once paid.
• Contra is allowed on the transaction day itself.
• Clients will receive a monthly statement of all their transactions done in that month.

Please note:

a. Contra gain will be credited to trading account or your designated bank account for non-ledger based trading accounts.

b. Contra loss will be deducted from trading account if there are sufficient funds.

c. Interest will be chargeable if contra loss is not settled within 7 calendar days,

1. Limit Order
2. Stop Limit Order
3. Limit-If-Touch
4. IF-Done Related Order
5. OCO (One Cancels Other) Related Order
6. Market Order
7. Market-On-Open
8. Market-On-Close

Lending fee is computed on a daily basis (non-compounded) and accrued to your SBL account on a monthly basis.

Per Day Lending fee = Lending Rate x Closing Price x Quantity / 365

MAS notes that foreign-listed investment products, including EIPs, may carry a different set of risks and different levels of protection for investors from those offered locally. MAS will therefore require intermediaries to warn retail customers of the possible risks prior to the customer’s first purchase of a foreign-listed investment product starting from 28 Feb 2013, as well as to obtain the customer’s acknowledgement on the risk warning disclosure.

A risk warning disclosure highlights the key risks that customers should be aware of before trading in overseas-listed investment products. These include differences in legal systems, regulatory regime, political, social and economic developments as well as differences in costs, counterparty and correspondent broker risks between the foreign jurisdictions and Singapore.

You may complete the CAR and CKA Assessment through one of the following ways:

1) Log in to your online trading account via POEMS 2.0 platform. Complete and submit the CAR and CKA Form by going to “Acct Mgmt” > “Stocks” > “CAR & CKA Form” > "Submit".

2) Approach any Phillip Investor Centre or contact your Trading Representative to complete the physical CAR & CKA Form or email the scanned copy to your Trading Representative.

• Accredited Investor
• Expert Investor
• Institutional Investor

POEMS Touch ID / Face ID is available on both iOS and Android devices.

Using the POEMS Touch ID / Face ID allows the user to log into the app with fingerprint / facial recognition without having to input your login credentials.

First time registration is required for POEMS Touch ID / Face ID – on the login screen, simply tap on the “Touch ID” or “Face ID” icon to register with your POEMS account number and password.

After you are assessed to be qualified to trade SIPs, we will conduct CAR assessment once every 3 years for accounts that are trading in Listed SIPs, and CKA assessment once every year for accounts trading in Unlisted SIPs. If you trade in both Listed and Unlisted SIPs, we will conduct the review on an annual basis.

• In the View Price widget, right click on counter to bring up the sub menu.
• In the sub menu, select Time & Sales, Trade Summary or Market Depth to open a new window with the respective module.

• Time & Sales, Trade Summary and Market Depth are available via the Trading Info widget. To see how to add a new widget, please refer to the question ‘How do I add a new Tab or Widget?’ below.

(1) Day Order
The order is only valid for the day that it is entered into the order book. Unexecuted orders will automatically expire at the end of the trading day.

(2) Good-till-Date (GTD)
Clients can specify up to a maximum of 30 days for their orders to stay active. The orders will stay active until completed or cancelled.

Phillip’s Excess Funds Management Facility, also known as SMART Park, allows you to park your money while waiting for investment opportunities. The excess funds will be invested on a discretionary basis into Phillip Money Market Fund.

Opt-In on POEMS

If you would like to opt-in online using another device, kindly follow this path to opt-in:
Login -> Acct Mgmt (Account Management tab) -> Stocks tab -> Online Forms -> Excess Fund Authorization

Alternatively, you may contact your Financial Advisor or our call centre at 6531 1555 for more assistance.

We will validate your password reset request using the email address and mobile number that you have registered with us at the point of account opening.

If your email address and mobile number are incorrectly registered, or if you have changed your email address and mobile number, please submit CDP7.4 form to update your particulars (i.e. Change of Mobile Number). Written requests will not be accepted by CDP.

Note: Cash Management account holders should contact us after receiving notice from CDP that your particulars have been updated.

Accredited Investor Application – Joint Account

For a joint account customer who has interest to be certified a Accredited Investor to investor in eligible products.

Attention: APU
250 North Bridge Road
#06-00, Raffles City Tower
Singapore 179101

You may be considered to have the relevant knowledge and experience if you meet any of the following assessment criteria:

1) Done 6 or more trades in the past 3 years (trade experience in each product will be qualified for trading in respective products only):

• Contracts For Differences
• Foreign Exchange Margin Trading
• Structured Deposits and Dual Currency Investments
• Structured Products
• Unit Trust and Investment-linked Insurance Policies

2) Have a diploma or higher qualification in relevant courses such as accountancy, actuarial science, business, capital markets, commerce, economics, finance, financial engineering, financial planning, computational finance and insurance;

3) Have a professional finance-related qualification (for example, CFA, ACCA etc.)

4) Have a minimum of 3 consecutive years of working experience in the past 10 years in the development of, structuring of, and management of, sale of, trading of, or research and analysis of investment products or in the provision of training in investment products. (Work experience in accountancy, actuarial science, treasury or financial risk management may also be considered as relevant experience).

Yes, the following fees will apply:

• Not establish CPF linkage with Phillip Securities
• Exceeded the investment limit under CPF Investment Scheme
• Insufficient funds in CPFIS Account (for buy contract)
• Insufficient shares in CPFIS Account (for sell contract)

If you do not meet any of the CAR & CKA assessment criteria, you may sit for the online E-learning module:

If you fail the online CAR Assessment, please complete the SGX Online Education on listed SIP and inform your Trading Representative upon your completion of the course;

Remember to list Phillip Securities as your main brokerage partner when you fill in the Customer Account Review (CAR) online declaration on SGX website. This will allow Phillip Securities to access your CAR result from SGX.

If you have passed CAR by completing the SGX learning module prior to 15 Jan 2015, you are encouraged to re-take the SGX learning module if you have not transacted in listed SIPs more than once during that 3-year period, and do not satisfy any other criteria for the assessment of CAR.
Upon the expiry of CAR, you are also encouraged to go through the SGX learning module again if you have not met any of the CAR assessment criteria.

If you fail the CKA Assessment, please complete the online education on unlisted SIP and inform your Trading Representative upon your completion of the course.

Do note that you may sell your holdings or close your existing position even if you have not passed CKA (CFDs) and CKA (UT).

You may view and download your PDF e-Statements via POEMS/FAME e-Statements module.

You may login to POEMS using your account number and view your holdings under "Account Details". Otherwise, you may refer to the monthly statement sent to you or contact your representative.

With effect from 13 November 2017, the MBS for the $1.00 to $1.99 price range will be widened from the current $0.005 to $0.01 for all securities (excluding preference shares, structured warrants, exchange traded funds, exchange traded notes, debentures, bonds and loan stocks).

Bid Size

1. You need to be 21 years and above to open an account with us.
2. Your account opening documents need to be certified by a public notary, commissioner of oaths, or judicial officer.
3. You are not blacklisted with the Singapore Exchange (SGX) or with any other securities firm nor have any delinquent account with any other securities firms.

• If securities are returned on purchase due date or earlier, interest will cease to accrue on the purchase due date
• If securities are returned after due date of purchase, interest will cease to accrue one day after the return is done

Accredited Investor Opt-out Form

For existing accredited investor who no longer wish to be treated as an accredited investor.

Attention: APU
250 North Bridge Road
#06-00, Raffles City Tower
Singapore 179101

• All revoked cases (partially or fully) will be amended to cash settlement.
• If you do not have sufficient cash or shares to meet your payment or delivery obligations, the affected contract will be forced-liquidated or subject to buying-in.

• Recurring Plan
• Limit Order
• Stop Limit Order
• Limit -if-Touched (LIT)
• If-Done Order
• One-Cancels-The-Other (OCO)
• Market Order
• Market-On-Open (MOO)
• Market-On-Close (MOC)
• Good-Till-Date (GTD)
• Fill-Or-Kill (FOK)
• Immediate-Or-Cancel (IOC)

You may submit your acknowledgement of Risk Warning Statement through one of the following ways:

If you do not meet any of the CKA (CFD) assessment criteria, you may sit for the online E-learning module (CFD) jointly developed by The Association of Banks in Singapore (ABS) and Securities Association of Singapore (SAS). The E-Learning portal defines the key features and risks of trading CFDs and allows retail investors to have a better understanding of the product before investing.

Upon taking and passing the assessments on the E-learning portal,

1) Download the certificate.

2) Attach the completed CKA Form.

3) Email to your trading representative or cfd@phillip.com.sg.

POEMS 2.0 consists of a series of Tabs and Widgets. Tabs are similar to the way your web browsers (e.g. Google Chrome, Firefox, Internet Explorer etc.) are organised, and allows you to toggle between different tabs within one single window.

By default, POEMS 2.0 has a standard set of Tabs defined for your usage whenever you log in. If required, you may also add/remove/rename additional tabs.

In POEMS 2.0, each Tab is considered a workspace and within each Tab, you can add in trading tools (which we identify as Widgets).

*Each workspace can hold up to 6 Widgets. These Widgets can be grouped and resized according to your preference.

1. You need to be 21 years and above to open an account with us.
2. Your account opening documents need to be certified by a public notary, commissioner of oaths, or judicial officer.
3. You are not blacklisted with the Singapore Exchange (SGX) or with any other securities firm or have any delinquent account with any other securities firms.

1. The trades must be done on the same trading day.
2. The trades must be of the same stock.
3. The trades must be of the same action. (A buy action can be amalgamated with another buy action regardless of the trading mode)
4. The trade is done through the same account.
5. The payment mode must be the same. (cash or CPF)
6. The settlement currency must be the same. (USD or SGD or HKD or AUD or MYR or JPY)

• Singapore (SGX)
• Australia (ASX)
• Belgium (EURONEXT Brussels)
• Canada (TSX)
• China A Shares (SSE-A via SH-HK Stock Connect)
• China B Shares (SSE, SZSE)
• France (EURONEXT Paris)
• Germany (FWB)
• Hong Kong (HKEx)
• Indonesia (IDX)
• Japan (TSE, JASDAQ)
• Malaysia (Bursa)
• Netherlands (AEX)
• Portugal (EURONEXT Lisbon)
• Philippines (PSE)
• South Korea (KRX)
• Sri Lanka (CSE)
• Taiwan (TWSE)
• Thailand (SET)
• Turkey (ISE)
• United States (NYSE, NYSE-MKT, NASDAQ)
• United Kingdom (LSE)

• All trade amendments relating to CPF are subject to agent bank and CPF Board approval.
• Cut-off time for appeal request is Trade+1, before 11am
• There will be charges imposed by agent bank for successful appeal cases
• Only sell trade is allowed for appeal and for once only.

1. You need to be 21 years old and above to open an account with us.
2. Your account opening documents need to be certified by a public notary, commissioner of oaths, or judicial officer.
3. You must not be blacklisted with the Singapore Exchange (SGX) or with any other securities firm or have any delinquent account with any other securities firm.

Click on the [+] button on the top menu bar in POEMS 2.0 – a new empty tab will be created

• Exceed Limit: exceeded the trading limit. Check with your Trading Representatives for available trading limit
• Exceed 30 bids: the price you entered exceeds the stipulated SGX 30 bids limit. For foreign markets price range, please click here.
• If the stock counter has been suspended for trading

Please refer to the list of payment modes available that can be found in the Cash Management Account Information Sheet.

Application Form for EPS (Electronic Payment of Shares) (PDF)

Apply for EPS so that  you can use your bank's ATM to transfer funds into your trading account or make payment for share purchases conveniently. This service will be activated 3 -4 weeks from the time we receive the EPS form. Once the application is successful, you will receive a letter of notification.

Attention: APU
250 North Bridge Road
#06-00, Raffles City Tower
Singapore 179101

CKA is a mandatory declaration if you wish to invest unit trust online through POEMS. Starting 1^st January 2012, the Monetary Authority of Singapore (MAS) has made it compulsory for distributors to document your declaration on having the relevant knowledge or experience in understanding the risks and features of Unit Trusts.

Find out more about CKA.

The Pre-Open Routine is a 30-minute session before regular trading starts at 0900 hrs. It comprises of the Pre-Open period and the Non-Cancel Period.

During the Pre-Open Period (0830 - 0859 hrs), buy and sell orders can be entered, amended or withdrawn. However they will not be matched and executed during this period.

The Non-cancel period can start any time between 0858 hrs to 0859 hrs, during which input, amendment and withdrawal of orders are not permitted. Orders that can be matched and executed at a single computed price, which will be the same as or better than the price at which the orders are entered. This computed price shall be the opening price for the day. Unmatched orders will be carried forward into the regular trading session.

The Pre-Close Period starts at 1700 hrs and ends randomly within a one-minute window between 1704 – 1705 hrs for full-day trading. For half-day trading, it starts at 1200 hrs and ends randomly within a one-minute window between 1204 – 1205 hrs.

After creating your new Tab, you may choose from our suggested preset Tab layouts.

Alternatively, you may create your own workspace by clicking on Customise. A Widget Store will appear on the right of your screen. Click on the Widget that you are interested in, then drag and drop the Widget into your newly created workspace.

• Lenders only look to Phillip Securities, a reputable financial institution as the borrower;
• Phillip Securities ensures that collateral is provided in favour of the lender. Where securities are on-lent, Phillip Securities collects collateral from the borrower valued at least 105% of the market value of the loan.

• Top up by cash
• Top up by depositing marginable securities prescribed by Phillip Securities.
• Reduce short exposure
• Sell long positions of securities within the SBL account

You do not have to opt in / register for the New and Improved Online Password Reset service.

Please note that the email address and mobile number that you have registered for the existing POEMS Online Password Reset service will be rendered obsolete if they do not match the records that you have registered with us at the point of account opening.

If your email address and mobile number are incorrectly registered, or if you have changed your email address and mobile number, please submit CDP7.4 form to update your particulars (i.e. Change of Mobile Number). Written requests will not be accepted by CDP.

1. Cash Management and Custodian Account
   
   Client will need to make the full payment for the successful allotment on the first day of IPO before 3pm. If payment is not in account by then, full contract of the shares will be force sold.


2. Margin Account and Financial Account
   
   After successful allotment, you do not need to pay the principal loan plus interest immediately. However, the margin ratio must be maintained above the respective required margin level.
   
   If you do not pay the principal loan plus interest and the margin ratio falls below the Maintenance Margin Ratio, there will be a Margin Call on you and top up will be required to fulfill the margin call within the stipulated period.

Please take note that there will not be any automated currency conversion for trade settlement in the trading account. Customers are required to take the necessary steps to either transfer money into the trading account or submit a currency conversion request to avoid being charged debit interest.

Please refer to the Custodian (C) Account Infosheet for more details.

To remove a user-created Tab, simply click on the "x" icon near the Tab name.

To rename a user-created tab, simply double click on the Tab name and enter your desired name.

Alternatively, you may choose to rename or remove the Tab by clicking on the small arrow on the Tab.

You can choose any one of the avenues to withdraw the money from Cash Management (KC) Account:

• Submit online withdrawal form via POEMS 2.0 > Acct Mgmt > Stocks > Online Forms.
• Ask your Trading Representative to submit request on your behalf for withdrawal

You will be able to add/delete your favourite counters to/from your watch lists on POEMS Mobile 2.0. All watchlists are synchronized with POEMS 2.0 (desktop). You will be able to create 10 watchlists from different exchanges/asset classes and customize it to your preference; each watchlist can save up to 50 instruments.

All watchlists are auto-saved on POEMS Mobile 2.0 and there is no need to import your instruments from previous POEMS Mobile apps.

To view the user guide, simply log in to POEMS Mercury, click on the "Help" icon located at the top right corner, and select "User Guide".

• Latest CDP monthly or semi-annually statements.
• Latest bank account statements.
• Latest fixed deposit statements.

Yes. You can use the account to trade through POEMS or your designated Trading Representative can place trades on your behalf. The prevailing commission charges applies.

Click here to find out more about Commission Charges.

Please take note that there will not be any automated currency conversion for trade settlement in the trading account. Customers are required to take the necessary steps to either transfer money into the trading account or submit a currency conversion request to avoid being charged debit interest.

For more information, kindly refer to the section on Multi-Currency facility and Currency Conversion feature

1. i) Cash Management and Custodian Account
   Full amount is expected on the 1st trading day of IPO by 3pm.
2. ii) Margin Account and Financial Account
   Client would only need to maintain the margin ratio.

Yes, simply go to My Settings > My Account to update your mobile number or email address.

To update your mailing address, please use the Updating of Personal Particulars form

An individual who is:

• Above 18 years of age; and
• Non-U.S. Citizens and non-U.S. Residents

Is eligible to invest in unit trusts.

• Administrative Charge - S$20 Per Contract
• Settlement Fee - S$0.35
• Borrowing Fee Varies. Minimum borrowing fee of S$15 apply.
• Kindly check with your TR or our SBL Desk officer for specific rate.

Application Form for EPS Closure and GIRO Linkage

For clients who already have EPS linkage to your trading account and would like to have a GIRO link instead, you will need to close off your EPS linkage first. Thus, you will have to complete both forms and send it back to us.

Attention: APU
250 North Bridge Road
#06-00, Raffles City Tower
Singapore 179101

You will incur negative (debit) balance if your SBL account does not have sufficient funds in the settlement currency.

Note: Charges & fees are before GST.

Multi-Currency Facility is an added advantage for you to maintain foreign currency balances (USD, HKD, AUD, MYR, JPY, GBP, EUR, CNY and CAD) in your account for ease of trading and efficient management of your foreign currency denominated investments. Settlement for these shares can either be in the traded currency or in SGD. However, your account must have sufficient funds in the settlement currency to avoid incurring interest on debit balances.

To opt-in, login to POEMS > Click Stocks > Acct Mgmt > on the left panel, click Online Forms > Currency Conversion > select Opt in for Multi-Currency facility > Submit and input your POEMS password to confirm your submission.

Auto Currency Conversion Feature 

In the event the ledger runs into deficit, arising from below transactions carried out on that day, auto-conversion will take place.

The auto currency conversion feature is not applicable to the following transaction types:

1. Settlement of purchase contracts.
2. Settlement of contra losses.

For such transactions, client will need to login to POEMS > Stocks > Acct Mgmt > Online Forms > Currency conversion to submit the currency conversion accordingly.

Please be reminded that auto currency conversion does not apply to Cash trading, Investment Margin and Securities Financing account.

Working Example

Client borrowed 10,000 securities of ABC securities on 2 July. He bought back 10,000 of ABC securities on 4 July and returned them on 9 July. Assuming (a) borrowing fee is 6% p.a. and (b) average of closing prices between 2/7-9/7 is $5, total cost incurred for an SBL loan will be calculated as follows:

1. Admin Fee = $20
2. CDP Settlement Fee = $0.70 (buy & sell contracts)
3. Borrowing Fee = [6% / 365days x 8 days loan x 10,000 securities x $5 (average of closing price between 2/7 - 9/7)] = $65.75

Note: Charges & fees are before GST.

Under the Securities and Futures (Short Selling) Regulations 2018, investors with short positions above a specified threshold* are required to report these positions to MAS through a new online portal, the Short Position Reporting System (SPRS), with effect from 1 October 2018.

Notes:

* A short position has to be reported to MAS if it reaches or exceeds the lower of:
(a)   0.2% of total issued shares or units; or
(b)   S$2,000,000.

1. Price Alerts: Push notifications to your designated mobile devices within seconds of your counter reaching your pre-determined condition(s). Choose from a variety of condition settings such as low or high price targets, percentage change targets or even volume targets. Price alerts feature is available for the following assets:
   1. Equities (all exchanges)
   2. CFD / CFD-DMA / CFD-World Indices
   3. Unit Trusts
2. Order Alerts: Be alerted for order-specific notifications. You can trigger alerts when your order has been received, done, rejected, withdrawn, amended and more.
3. Account Alerts: Push notifications for account-related alerts such as margin calls or account ledger deficit
4. Announcements: Important announcements such as system maintenance, trading holidays or promotions are triggered here.

POEMS Mobile 2.0 Alerts are synchronized with POEMS 2.0 (desktop). Kindly note that POEMS Mobile 2.0 Alerts is a value-added service provided to you free-of-charge. As the Push Notification Service is provisioned by Apple/Android operating systems, POEMS cannot guarantee the successful or timely receipt of the alerts.

Application Form for GIRO

If you do not have Electronic Payment for Shares, you may like to consider using GIRO as an easy way to pay for the shares that you bought. This will mean that you will not have to worry about late cheques or forgotten payments. Once your application is successful, you will be notified accordingly.

1. Application Form for GIRO for Regular Savings Plan (RSP) and Share Builders Plan (SBP)

2. Application Form for GIRO for Shares and Unit Trusts Lumpsum

Attention: APU
250 North Bridge Road
#06-00, Raffles City Tower
Singapore 179101

“My News” refers to related news specific to the counters / instruments you have saved on your watchlists.

If you would prefer all news to be shown, you can “turn off” the auto detection option under the “News Options” setting found in the top right hand corner of the “News” module.

Performance Returns are derived based on the past NAV of the fund. It expresses the total returns you would have achieved on your principal investment had you been invested in the fund for that period of time.

For example, the 3 Year Return of a fund will be derived from the difference between the latest NAV and the NAV of the fund 3 years ago. If the latest NAV of a fund is SGD1.848 and the NAV of the same fund 3 years ago is SGD1.725, then the Performance Return is:

This means that the total returns you would have gained on your principal investment, had you been invested since 3 years ago, is 7.13%.

The Annualised Performance Returns expresses the annualised (yearly) returns on your principal investment had you been invested in the fund for that period of time. It only applies for periods of more than 1 year (i.e. there is no annualised performance return for periods of 1 week, 1 month, 3 months etc.)

Please check that your mobile number registered with Phillip Securities is up to date.

For further assistance, please call our hotline at 6531 1555 or visit us at any of our Phillip Investor Centres (PICs).

1. Withdrawal Form - available actions:
   1. Deposit to Bank account
   2. Quick Cheque Deposit
   3. Collect Cheque Myself
   4. Telegraphic Transfer
   5. Transfer into your specified account
   6. POEMS Reward Redemption (Cash)
2. b. Currency Conversion Form
   1. Convert a Specified Amount
   2. Convert to Offset Debit Balance

FX Invest is designed to facilitate forex trading easily. Within the module, you may view your currency pairs, latest transaction history and equity balances /available funds for your forex account.

Kindly note that a separate Futures/Forex account must be opened or maintained under Phillip Futures in order to access FX Invest.

CDP Share Transfer Form for Existing Phillip Securities Client

You may transfer your securities from your CDP Securities Account to your Phillip Account. To effect transfer of securities from your securities holdings account, please complete the necessary document and indicate your trading account number on reverse of the form.

Equities Ops
250 North Bridge Road
#06-00, Raffles City Tower
Singapore 179101

“Acc” and “Dis” are abbreviations of the words “Accumulation” and “Distribution”, which denote classes of the fund.

Accumulation funds do not distribute dividends. Instead, all income and interest attributable to this Class will be accumulated and reflected in the price (NAV) of the units of the Class.

Distribution funds distribute dividends either by cash payout or by reinvesting back into the fund. For transactions with Phillip, where distributions are in the form of cash, they will be re-invested to the same fund by default. The dividends will be reinvested in the form of additional units in your relevant holdings.

If you prefer to have your dividends paid out in cash, you may choose the dividend payout option in POEMS 2.0 when you subscribe for the fund online. If you do not wish to transact through POEMS 2.0 or wish to change your existing dividend options, please fill in this form.
Dividend Instruction Form U61

For more questions on dividends, please see the below FAQ section “Dividends”.

You will be required to reactivate your account if we are unable to validate your identity, or if you have exceeded the maximum number of attempts at submitting a valid One-Time Password (OTP).

For further assistance, please call our hotline at 6531 1555 or visit us at any of our Phillip Investor Centres (PICs)

CFD Application form for Existing Phillip Securities Client (PDF)

For existing clients of Phillip Securities who already have a Phillip Account with us, please print out the CFD Application form at this link. Kindly fill it up and mail it back to us and we will activate your account as soon as we receive it.

Attention: your Trading Representative
250 North Bridge Road
#06-00, Raffles City Tower
Singapore 179101

There are 3 ways in which you can make a payment:

1. Via bank ATM/internet banking facility:
   • Electronic Payment for Shares (EPS) – Lump Sum Payment
     (preferred option); or
   • GIRO , if you have applied for it. (Not applicable for Cash Management Accounts)
2. Via cheque payment:
   • Send us a cheque with payee "Phillip Securities Pte Ltd (PSPL)"; or
   • Cheque deposit is available at Phillip Investor Centres from Monday to Friday, 9.00am to 6.00pm (except public holidays). For same day processing, please drop your cheques at the designated box on 6th floor @ Raffles City Tower by 3pm
3. Via Bank Internet Banking service:
   • Make payment via the Bill Payment function –
     • Participating banks: POSB/DBS, UOB, OCBC, MayBank, Standard Chartered Bank, Citibank
     • Simply enter the full 7 digits of your trading account number.
       If your account has less than 7 digits, please enter the relevant number of zeros before your account number e.g. trading account
       “12345” to be entered as “0012345”

     Note: It usually takes 2-3 working days for us to receive your payment. For Citibank bill payment, it will take 5-7 working days.

*Note:

• EPS - Lump Sum Payment should be done by 9pm on T (Transaction) day.
• For existing DBS/POSB GIRO applicants with Phillip Securities, deduction will be carried out on T + 1 day after 3.00 pm.
• Online Bill Payment via internet banking should be performed on T day.
• All cheques must be deposited at the designated cheque collection box latest by 3pm on T+2 day.
• Investment Account (Margin/Custodian/PCMA) customers should ensure that there are sufficient funds in their accounts before submitting orders.
• Before the use of CPF-OA money to trade, please ensure that a standing instruction with your CPF investment bank is signed and CPF Investment account Number submitted to Phillip Securities.
• Phillip Securities Pte Ltd reserve the right to force sell any outstanding purchases. Any losses incurred shall be borne by customers

Amalgamation is a way of calculating commission charges. A collective commission is charged against the total value of the day’s transactions, instead of separate commissions for each transaction carried out. This saves the customer commission fees if the value of each individual commission per transaction falls below the minimum commission. Phillip CFD amalgamates buy and sell contracts of the same counter traded on the same day.

Note: Trades amalgamation is only available for certain CFD Products. Please refer to Phillip CFD site for more information.

Conversion from Cash Trading to Cash Management Account Application Form (PDF)

Clients can convert their Cash Trading account to a Cash Management account by printing out the form, fill up the necessary details and mail it back to us.

Attention: Margin Operations
250 North Bridge Road
#06-00, Raffles City Tower
Singapore 179101

As a regulatory requirement, all retail investors are required to complete the Customer Knowledge Assessment (CKA) to trade CFDs.

You may declare your CKA status through the following methods:

1. After your CFD account is opened, declare online by logging into POEMS 2.0 > Acct Mgmt > Stocks > CAR & CKA Form

For more information, please refer to https://www.phillipcfd.com/open-account/

• Blue-Chips Stocks for capital appreciation and dividend income
• REITs and Retail Bonds for dividend income
• ETFs tracking broad base index, commodities etc

Conversion from Unit Trust Investment Account (09*****) to UT- Phillip Cash Management Account Application Form (PDF)

Existing Unit Trust investment account (09*****) holders can convert to a Unit Trust-Phillip Cash Management Account (UT-PCMA) by mailing back the completed form. Upon successful conversion, Electronic Payment for Shares (EPS) and excess fund management facility will be made available to you. Your account number and password will remain the same. A UT-PCMA does not allow you to trade Singapore shares. However, if you wish to do so in the future, simply visit any of our investor centres to submit the necessary CDP opening and/or linkage form.

Attention: UT Operations
250 North Bridge Road
#06-00, Raffles City Tower
Singapore 179101

Net Asset Value is the market value of the fund’s total assets, plus income, less expenses.

Since the NAV of a fund needs to be calculated, it will be announced by the fund houses after 2 dealing days. Hence the NAV displayed is always back dated. The NAV at which you have transacted will be made known to you within 2 dealing days.

If you do not meet any of the CKA (CFD) assessment criteria, you may sit for the online E-learning module (CFD) jointly developed by The Association of Banks in Singapore (ABS) and Securities Association of Singapore (SAS). The E-Learning portal defines the key features and risks of trading CFDs and allows retail investors to have a better understanding of the product before investing.

Upon taking and passing the assessments on the E-learning portal,

1. Download the certificate.
2. Attach the completed CKA Form.
3. Email to your trading representative or cfd@phillip.com.sg.

Customer Account Review (CAR) & Customer Knowledge Assessment (CKA) Form

For all individuals who are not Accredited Investor or Expert Investor.

In view of the requirements introduced by MAS for retail customers who wish to transact Specified Investment Products (SIPs), Phillip Securities Pte Ltd (PSPL) requires customers to update their profile to assess if they possess the relevant knowledge or experience to understand the risks of SIPs. These requirements are introduced to protect investors' interest. For your information, SIPs refer to investment products that may be more complex in nature and/or have features and risks that may be more difficult to understand. SIPs generally include but are not limited to Options, Listed Futures, Structured Warrants, Unit Trusts, Contracts for Differences (CFDs), Equity Linked Notes, Exchange Traded Funds (ETFs)* and Overseas Listed Investment Products*.

To ensure that retail customers have the relevant knowledge or experience to understand the risks and features of the SIPs before transacting, PSPL will conduct the following assessment(s) for retail customers:

1. Customer Account Review ("CAR") for listed SIPs, and/or
2. Customer Knowledge Assessment ("CKA") for unlisted SIPs.

Some funds distribute dividends while some funds do not. Funds that distribute dividends either do so in cash value or units. Dividends issued in cash value can be paid out and credited to your account.* If you do not opt for a payout option, the dividends will be re-invested by default.

Dividends that are issued in units will not be received in cash. In this situation, if you require a cash payout, you may sell some or all of these units depending on your requirements.

The declaration of distribution is at the sole discretion of the Fund Manager and is not guaranteed.

* If you opt for the dividend payout option, dividends will be credited according to the fund source of the investment. For example, paid out dividends for investments under the CPFIS will be credited back to your CPF account.

1. eNETS
Please select “Deposit Funds” under “Acct Mgmt” and initiate payment before 5 pm on Mondays to Fridays for funds to be credited on the same day. For non-business hours, deposited funds will be credited by the next working day. Do note that the minimum deposit amount is SGD $1,000.

2. Cheque Deposit
Cheque deposit is available at Phillip Investor Centres from Monday to Friday, 9.00am to 6.00pm (except public holidays).
Payee to Phillip Securities Pte Ltd
For same day processing, please drop your cheques at the designated box on 6th floor @ Raffles City Tower by 3pm.

*Note
SGD and USD cheques must be drawn from a bank in Singapore with Local (Singapore) clearing.
MYR cheques must be drawn from Malaysia. HKD cheques must be drawn from a bank in Hong Kong and a courier fee of S$21 applies.

For the full list of funding methods, please click here.

Foreign Share Transfer-In Form

Please complete this form to transfer foreign shares from other broking house into your account with us.

Attention: Equities Ops
250 North Bridge Road
#06-00, Raffles City Tower
Singapore 179101

If a fund declares dividends, there will be a cut-off date (i.e. the “Ex-Date”) where all units purchased on or before the date will be entitled to the dividends. The dividends will then be processed by the fund house on or after the “Payment Date” which is usually after the Ex-Date.

If you have opted for the dividend payout option for distribution class cash funds, dividends will be credited into your Phillip account about 10 working days from the Payment Date announced by the fund house.

If your dividends are to be reinvested, the dividend amount will be used to purchase more units of the existing fund, at the NAV of the fund on the Ex-Date.

1. The minimum value has to be higher than $100 in the respective currencies (ie SGD, HKD or USD) and;
2. The value of the minimum executable quantity of the counter, which can be derived by multiplying the counter lot size by the last traded price

Sign up now!

Foreign Share Transfer-Out Form

Please complete this form to transfer out foreign shares from your account with us.

Attention: Equities Ops
250 North Bridge Road
#06-00, Raffles City Tower
Singapore 179101

Opt-out E-Statement form

Clients who have opted in for E-Statement can choose to opt out / terminate from this service by printing out the form, fill up necessary details and mail it back to us.

Attention: APU
250 North Bridge Road
#06-00, Raffles City Tower
Singapore 179101

A Regular Savings Plan is a service that we provide where a fixed amount of funds (decided by you) will be invested into unit trusts every month or quarter. There is no lock-in period for your investment and the plan will end whenever you terminate it. The funds will be GIRO-ed from your bank account or CPF account, depending on the fund source of your investment.

At Phillip, RSP is available for more than 500 funds and across Cash, SRS, and CPF investments. Find out more about RSP .

You will be able to change your RSP subscription amount as long as the minimum holding amount is maintained. To check the relevant amount, go to the fund information of the subscribed fund and look under Investment Amount.

You can change it in your POEMS account via Acct Mgmt > Regular Savings Plan (RSP) > Change Plan (under Unit Trust RSP). A notice is required 30 business days in advance before the change is to take effect. No charges will be imposed for changes made.

• Stocks and Forex on POEMS 2.0
• Stocks on POEMS Mobile 2.0 & POEMS Mercury

POEMS Application Form

Please use this form to apply for / change existing POEMS access.

Please send to:

Attention: POEMS Marketing
250 North Bridge Road
#06-00, Raffles City Tower
Singapore 179101

Please fill in the GIRO form and return it to us. It will take 4-5 weeks for GIRO linkage to be successful. In some cases where the bank rejects the application for e.g. if signature does not match, the linkage might take longer to be successful.

GIRO Form

Risk Warning Statement (RWS) Form

It is a risk warning disclosure which highlights the key risks that customers should be aware of before trading in overseas-listed investment products. These include differences in legal systems, regulatory regime, political, social and economic developments as well as differences in costs, counterparty and correspondent broker risks between the foreign jurisdictions and Singapore.

You may submit your acknowledgement of Risk Warning Statement through one of the following ways:

The transaction date for RSP is the 7^th of the month. If the 7 ^th of the month is a non-business day, the RSP will be transacted on the next business day. The NAV will be that of the transaction date.

GIRO deductions from your bank will be done on the 6^th of the month.

For existing clients of Phillip Securities who already have a Phillip Account with us, please print out the SBL Forms, fill it up and mail it back to us. We will activate your account as soon as we receive it.

Phillip SBL
250 North Bridge Road
#06-00, Raffles City Tower
Singapore 179101

For RSP cash, there will be no penalty. However, RSP may be terminated after 3 consecutive unsuccessful deductions.

For RSP CPF, a penalty charge may be imposed by the CPF bank. RSP CPF may be terminated after 3 consecutive unsuccessful deductions.

Termination Form for GIRO Linkage

For clients who already have Giro linkage to your Phillip Account and would like to terminate the linkage, you will need to complete the Giro Likage termination form and send it back to us.

Attention: APU
250 North Bridge Road
#06-00, Raffles City Tower
Singapore 179101

If your holdings are at or above the minimum holding amount or minimum units that is required by the Fund Manager, your holdings will remain unchanged. You may retain them as a long-term investment.

If your holdings are below the minimum holding amount or minimum units that is required by the Fund Manager, you will be requested to redeem your holdings. If you wish to retain your holdings in this case, you may purchase more units to fulfil the minimum holding amount or minimum units and continue your investment.

UK Share Deposit - CREST Form

POEMS offers UK trading online. If you would like to deposit your existing UK shares (Script) to your Phillip Account, please download and complete this form.

Attention: Equities Ops
250 North Bridge Road
#06-00, Raffles City Tower
Singapore 179101

Updating of Personal Particulars Form

To update your personal particulars, please fill in the attached form and mail it back to POEMS. Please take note that by submitting the Update of Personal Particulars Form to us, you authorize and consent to the update of information to all accounts within Phillip Securities Pte Ltd and CDP securities account.

Should you wish to update/change of CPF details and/or Change of SRS details, you can contact your Trading Representative (TR).

Attention: APU
250 North Bridge Road
#06-00, Raffles City Tower
Singapore 179101

If you have had an UT RSP with us in the past, simply start a new RSP plan. Setting up of GIRO linkage again is not required unless your bank information has changed.

If your bank information has changed, please fill in the GIRO Form with your new details.

The CPF Investment Scheme (CPFIS) allows CPF members to invest part of their CPF-OA, SA and/or SRS savings into Unit Trusts.

To invest with CPF-OA or SRS, simply open a CPF/SRS Investment Account with one of the 3 CPF agent banks (DBS/POSB, UOB, or OCBC).

Note: If you want to invest only the monies in your CPF Special Account (CPF-SA), you are not required to open a CPF Investment Account.

Access other W-8 forms

(1) Online submission on POEMS (applicable for Individual Account holder only)
W8 form can be accessed through POEMS 2.0, under Account Management > Online Forms > US Tax forms

(2) E-submission (applicable for Individual Account holder only)
Scanned submissions may be submitted by attaching the duly completed form above and replying to w8ben@phillip.com.sg.
Scanned submissions are to be sent in from the same email address as per our records.

(3) Physical submission
Trading account number to be written on the top right hand corner of the W-8 Form.
Original form to be filled out in blue ink and sent in together with a copy of your NRIC/Passport:

APU Dept. (Renewal of W-8Ben Form)
Phillip Securities Pte Ltd
250 North Bridge Road #06-00
Raffles City Tower Singapore 179101

The Supplementary Retirement Scheme otherwise known as the SRS is a voluntary scheme that encourages savings on top of the mandatory CPF amount. The SRS contributions are tax exempted and upon withdrawal after retirement, only 50% of the withdrawn amount is taxable.

SRS members may also invest their SRS savings into investments such as Unit Trusts.

If you use your CPF account to purchase funds from different fund houses (i.e. non-CPF Investment Administrator), you will incur CPF agent bank charges for each transaction. A CPF Investment Administrator is able to collate your purchases of funds from different fund houses and submit them to CPF collectively. In this case, you will only need to pay for one transaction each time, no matter how many fund houses you purchase from.

Phillip Securities Pte Ltd is a CPF Investment Administrator and we are able to collate your CPF instructions.

Under enhancements announced by the government in March 2018, the CPF Board has introduced a Self-Awareness Questionnaire (SAQ) as part of the process in opening CPFIS accounts from 1st October 2018. The SAQ is to help CPF members decide whether CPFIS is suitable for them by providing them with feedback on their financial knowledge.

Members can participate in the CPFIS after taking the SAQ, regardless of the results. CPF members who already have a CPFIS account are not required to, but are still strongly encouraged to take the SAQ.

For more details, please refer to the notice .

You may trade Unit Trusts online anytime, anywhere through POEMS 2.0 and/or POEMS Mobile 2.0.

Please view the tutorials here.

• Minimum value to execute should be 100
  • The minimum value to execute should be at least $100 (in the respective currency).
• Minimum executable quantity has exceeded requested value
  • The value to execute must be higher than the minimum tradable value (ie. lot size x traded price).
• Order rejected due to price abnormality, contact dealer
  • The order was rejected due to a wide Bid/Ask spread of 10% and more than 30 ticks.