Frequently Asked Questions

General

Which are the modes available for trading?

There are 4 trading modes available for trading:

  • POEMS 2.0
  • POEMS Mobile 2.0 (iOS and Android)
  • POEMS Mercury
  • Broker assisted

Which trading mode should I use?

You may use the trading mode which you are most comfortable with. There is no restriction on the mode of trading that you can use.

What are the minimum system requirements for trading online?

  • PC or Mac
  • 512 megabytes (MB) RAM
  • Windows Vista/7/8 Desktop/Server 2008/Mac OS X v10.6
  • Microsoft Internet Explorer 9 and above, Mozilla Firefox 17 or above, Safari 5 and above, Chrome v25 and above
  • JVM (Java Virtual Machine) Version 8 Update 66 and above.
  • Adobe Reader 8.2 or above
  • Connection to the Internet
Note: System requirements and performance may vary from one platform to another.

Can I place trading orders 24 hours a day?

For stocks and shares, you can place trading orders for 24 hours, except during the period between 5.05pm - 5.15pm. Orders placed after 5.15pm will be placed on queue on a first come first serve basis for the next trading day. For Foreign Markets, please click here.

On which regional bourses can I trade?

POEMS allows investors to trade shares on the following: For more details, please click on the respective markets above.
Clients who wish to trade on foreign bourses not available in POEMS may submit orders through your Trading Representative. For Night Dealing, please call 6533 3159 / 6339 8842.

Can I use my SRS funds to purchase shares?

Yes you can. Before submitting an SRS trade, you need to open an SRS Investment Account with an agent bank. The SRS Investment Scheme account number also needs to be updated into your Trading account with us. Please contact your trading representative to update your SRS Investment bank account details. It will take 2 – 3 working days for the linkage to be updated. Once updated, SRS trades can be conducted on POEMS.

After the linkage has been established, you will need to select the option "SRS" under "trade type" to conduct an SRS stocks trade. You are advised to check on the SRS eligibility with your SRS operators before submitting the order.

Please note that you can only submit SRS trade after linkage has been established. Contra is not available for SRS trades.

How can I check the status of my orders?

After your orders have been submitted, you can proceed to [Order Status] to check if the orders are on queue, done, or rejected. All orders will be issued with an order number for easy tracking.

What is the validity period for my orders?

All orders submitted are only valid for one day. Orders not done will be cancelled off at the end of each day. New orders need to be submitted for trading the next day.

Can I withdraw my orders?

Orders that have been processed (done) cannot be withdrawn.

Will POEMS be able to check whether I have the sufficient shares in CDP before I submit a sell order?

Unfortunately, we are unable to check as we do not have access to the records of your shareholdings. They are held by the Central Depository (CDP) or your CPF/SRS agent bank.

How can I check whether I have the sufficient shareholdings in my CDP account or CPF agent bank account?

We would like to advise clients to refer to their latest CDP account statement or CPF agent bank account to confirm actual share holdings before placing any sell orders to avoid potential short-selling. We also strongly encourage clients to apply for an online CDP access pin at www.sgx.com or check with their CPF agent bank so that they can access their shareholding statements.

Is odd lot trading available over the Internet?

Trading of odd lot is available over the Internet under Unit Share for Singapore Market only. You can also call up your Trading Representative to execute an odd lot order.

What is the minimum bid size (MBS) for trading?

With effect from 13 November 2017, the MBS for the $1.00 to $1.99 price range will be widened from the current $0.005 to $0.01 for all securities (excluding preference shares, structured warrants, exchange traded funds, exchange traded notes, debentures, bonds and loan stocks).

Bid Size

Product Price Range ($) Minimum Bid Size ($)
Stocks (excluding preference shares), Real Estate Investment Trusts (REITS), business
trusts, company warrants and any other class of securities or Futures Contracts not
specified in the rows below
Below 0.20 0.001
0.20 - 0.995 0.005
1.00 and above 0.01
Structured warrants Below 0.20 0.001
0.20 - 1.995 0.005
2.00 and above 0.01
Exchange traded funds and exchange traded notes All 0.01 or 0.001 as SGX-ST determines
Debentures, bonds, loan stocks and preference shares All 0.001
Product Price Range ($) Minimum Bid Size ($) Forced Order/Bid Size Range
Stocks (excluding preference shares), Real Estate Investment Trusts
(REITS), business trusts, company warrants and any other class of
securities or Futures Contracts not specified in Rule 8.3.3
Below 0.20 0.001 +/- 30 bids
0.20 - 0.995 0005
1.00 and above 0.01
Structured warrants Below 0.20 0.001 +/- 30 bids
0.20 - 1.995 0005
2.00 and above 0.01
Exchange traded funds and exchange traded notes All 0.01 or 0.001 as SGX-ST determines +/- 30 bids
Debentures, bonds, loan stocks and preference shares quoted in the $1 price convention All 0.001
Debentures, bonds, loan stocks and preference shares quoted in the $100 price convention All 0.001 +/- 1,000 bids
Product Price Range (HK$) Minimum Bid Size (HK$)
Securities denominated in
Hong Kong Dollar
Below 0.25 0.001
0.25 - 0.495 0.005
0.50 - 9.99 0.01
10.00 - 19.98 0.02
20.00 - 99.95 0.05
100 - 199.90 0.1
200 - 499.80 0.2
500 and above 0.5
Product Price Range (¥) Minimum Bid Size (¥)
Securities denominated in
Japanese Yen
Below 2,000 1
2,000 - 2,995 5
3,000 - 29,990 10
30,000 - 49,950 50
50,000 - 99,900 100
100,000 and above 1,000
For more details on minimum bid size, you may refer to the SGX website.

What is ‘Amalgamate’?

For markets that allow amalgamation, the auto-amalgamate feature enables you to combine your orders based on your average traded price. This will allow you to save on your brokerages.

Conditions for auto-amalgamate:

  1. The trades must be done on the same trading day.
  2. The trades must be of the same stock.
  3. The trades must be of the same action. (A buy action can be amalgamated with another buy action regardless of the trading mode)
  4. The trade is done through the same account.
  5. The payment mode must be the same. (cash or CPF)
  6. The settlement currency must be the same. (USD or SGD or HKD or AUD or MYR or JPY)

Note: Trades amalgamation might not be applicable to certain foreign markets (e.g. US, UK, Canada, Europe). Please refer to Global Markets site for more information. Please note that the online rate will apply for amalgamation of trades across different trading channels e.g. broker-assisted, POEMS online.

Why is my order invalid?

When orders are being rejected, the order status will show "Invalid Order", followed by a message explaining the reason for rejection. Here are a few reasons for rejection:

  • Exceed Limit: exceeded the trading limit. Check with your Trading Representatives for available trading limit
  • Exceed 20 bids: the price you entered exceeds the stipulated SGX 20 bids limit. For foreign markets price range, please click here.
  • If the stock counter has been suspended for trading

What are Random endings to the Pre-Open & Pre-Close phases of the Opening & Closing Routine?

SGX has introduced random endings to the Pre-Open and Pre-Close phases of the Opening and Closing Routines in order to mitigate risks of pre-opening and pre-closing price manipulation. This means that the market will close at any time within a specified interval rather than at a designated time.

  1. Pre-Open and Opening Routines

    Pre-Open routine will continue to start at 0830 hrs but will end randomly between 0858 hrs to 0859 hrs, i.e. Non-Cancel period can start any time between 0858 hrs to 0859 hrs. The market will continue to open at 0900 hrs.

  2. Pre-Close and Closing Routines

    Pre-Close routine will continue to start at 1700 hrs but will end randomly between 1704 hrs and 1705 hrs for a full trading day, i.e. Non-Cancel period can start any time between 1704 hrs to 1705 hrs.
The market will continue to close at 1706 hrs.

Note : For half trading day, Pre-Close routine will end randomly between 1234 hrs and 1235 hrs, i.e. Non-Cancel period can start any time between 1234 hrs and 1235 hrs.

What is pre-open and pre-close routines?

The Pre-Open Routine is a 30-minute session before regular trading starts at 0900 hrs. It comprises of the Pre-Open period and the Non-Cancel Period.

During the Pre-Open Period (0830 - 0859 hrs), buy and sell orders can be entered, amended or withdrawn. However they will not be matched and executed during this period.

The Non-cancel period can start any time between 0858 hrs to 0859 hrs, during which input, amendment and withdrawal of orders are not permitted. Orders that can be matched and executed at a single computed price, which will be the same as or better than the price at which the orders are entered. This computed price shall be the opening price for the day. Unmatched orders will be carried forward into the regular trading session.

Is there a trading limit?

Yes. The trading limit varies between different individuals. This is in accordance to the credit assessment done based on your information provided. You may check your trading limit with your Trading Representative.

How can I increase my trading limit?

You can request for an increase in your trading limit by calling your Trading Representative. They will require you to provide them with a copy of the relevant documents for assessment. Documents that are helpful for assessment purposes include:

  • Latest CDP monthly or semi-annually statements.
  • Latest bank account statements.
  • Latest fixed deposit statements.

How will I be informed of my new trading limit?

You may check with your Trading Representative on the trading limit.

What is my order type that I am submitting into the POEMS trading platform?

All orders submitted into POEMS trading platform are considered “Limit Day” orders.

A “Limit” order is an order whereby you indicate the price that you want to buy or sell a stock. If your price is not met, it will not be executed and will be placed in the queue. However, your order can be filled at a better price than the limit price that you indicate.

A “Day” order is a buy or sell order, which if cannot be executed fully or immediately, will be placed in the queue once being submitted. It will automatically expire if it is not executed during that trading session.

Note that your orders might be partially filled.

What is a ‘force key’?

A force key is a feature that enables you to submit an order at a price outside the forced order / bids range - at a price exceeding the range of +/- 30 bids from the Last Done Price.

Force key is not applicable for
- counters with last done price $0.50 and below
- securities denominated in HKD and JPY

How many force keys can I use?

Forced order is a pre-execution mechanism such that an order that is outside the forced order range from the Last Done Price must be confirmed or "forced" through.

Depending on the number of rewards points you have accumulated, the following apply:

Rewards Points Entitlements
0 - 100 No force key
101 - 1000 25 force keys per month*
1001 onwards 50 force keys per month**

For each force key entered, there will be a deduction of 20 reward points.
*You need to have a balance of at least 101 rewards points so you can use up to 25 force keys.
**You need to have a balance of at least 1,001 rewards points so you can use up to 50 force keys

What is the force key range for counter with last done price more than $0.50?

For buy/sell order, the bid range is as follow:

Last Done Price  Min buying/selling price allowed Max buying/selling price allowed
More than $0.50 last done - 35 % last done + 35 %

Example:
Counter price: $1.00
Minimum buying/selling price allowed: $0.65 ($1.00 – 35% x $1.00)
Maximum buying/selling price allowed: $1.35 ($1.00 + 35% x $1.00)

If you need to submit order that is outside the buy/sell force key range, please contact your trading representative.

What is the maximum limit for buy and sell order in POEMS internet?

As part of Phillip Securities continuous effort to enhance our risk management, the rule below applies:

Sell Order
You will not be able to submit sell order that is more than 1,000,000 in quantity.

Buy Order
You will not be able to submit buy order that is more than 1,000,000 in quantity if the order value is more than $50,000.

Why is there a Confirmation Order page shown when order is submitted?

A confirmation message will pop-up when you submit a sell order less than 5 bids from last done, or buy order more than 5 bids from last done. This is a security feature implemented to minimize error trades. You will need to confirm that you are indeed selling below market price or buying above market price. On the confirmation box, you are required to re-enter the EXACT Quantity and Price in order to submit the order.

What markets/products does the force key range checking apply to?

The force key range checking applies to SGX market only. The products that are governed by the force key range checking are stocks only (The bid size checking does not apply to Futures, Forex/Gold, Unit Trust & CFD).