Frequently Asked Questions

Investor Information

Electronic Trading Risks

2.1 Live Prices
  • Speed and quality of internet connection will affect the performance and accuracy of live prices in POEMS internet. • Broadband internet connection is recommended for online trading.  
2.2 Password
  • Internet Trading Password must be kept confidential at all times • Regularly change your Internet Trading Password • Password must be memorized and never write your password down • Always clear your browser’s cache and history after each session so that your account information is removed. • You are advise not to use the “Auto Complete” function of your browser to save your User ID and Password. This function stores and lists possible matches from entries that you have typed previously.  
2.3 Virus, Spywares and Adwares
  • Always install your computer/mobile devices with the latest anti-virus software and Spyware program. • Regularly scan your computer/mobile devices to quarantine and delete any Virus / Spyware / Adware in your computer. • Avoid downloading programs and email attachments from suspicious unknown sources.  
2.4 Phishing
  • Phishing is an attempt to criminally and fraudulently acquire sensitive information, such as usernames, passwords and credit card details, by masquerading as a trustworthy entity in an electronic communication. • Phishing is typically carried out by email or instant messaging,and often directs users to enter details at a website. • To prevent yourself from phishing, NEVER reveal your password to anyone. Be suspicious of any email or instant message asking you to provide sensitive account information. • If you receive such emails or instant message, do not reply or click on the links in the email or instant message. • Always access our site via URL www.poems.com.sg.  
2.5 Secure Your Wireless Network
  • Wireless networking works by sending information over radio waves, it can be more vulnerable to intruders. You need to take additional steps to keep your network secure. • Enable WPA2 security protocol on your wireless router • Make your own unique and difficult-to-guess SSID (Service Set Identifier) • Change the default administrator password and username for your wireless router  
2.6 Other Internet Trading Risks
  While trading online, you may encounter situations such as delays in order transmission and confirmation of order execution, or being unable to withdraw erroneous orders in time due to the speed of electronic trading. In such circumstances, you may contact the Dealing Desk for assistance. For the list of contact numbers, you may click here.   Do not leave your Internet Trading Screen unattended and be aware of the dangers of providing access to your Internet Trading account to unauthorized persons. For preventive security measures in relation to password protection, you may refer to section 2.2.

Downtime Actions

In case of POEMS Internet or POEMS Mobile downtime, kindly contact our Customer Experience Hotline at 6531 1555 or your Trading representative for more information.

Prohibited Trading Conduct

Market conduct requirements for capital market products are regulated by MAS And SGX under Securities And Futures Act and SGX Trading Rules respectively. Key prohibited conduct include but are not limited to market manipulation, false trading and market rigging. For example, any conduct which creates or is likely to create a false or misleading appearance of the market, or the price of the capital market products is prohibited.

The following web-links contain details of market conduct requirements: