Frequently Asked Questions

Demo Account

What is the POEMS Demo Account about?

POEMS offers a free 30-day demo account for you to try out our suite of award-winning platforms. Absolutely risk-free.

How do I register for a Demo account?

Register for a demo account

After you have completed the registration, you will receive an email that contains a link to activate your demo account. The login credentials will be sent to you upon account activation.

What are the trading platforms that I can access with the demo account?

For a start, you will be able to use the demo account for POEMS 2.0.

Login to your demo account

We are working on the demo version of POEMS Mobile 2.0 and POEMS Mercury, do stay tuned for more updates!

How long does a demo account last?

POEMS demo account lasts for 30 calendar days after account activation. After 30 days, you will not be able to log in using the demo account credentials.

Can I renew my demo account?

Demo renewals are not available. You might wish to consider signing up for a Live Trading account to experience the full suite of POEMS 2.0 features.

Can I open multiple demo accounts?

You can only open one demo account per email address.

Why are there ‘Lock’ icons on some of the tabs in the POEMS 2.0 Demo?

The ‘Lock’ icon indicates that the particular feature is currently not available in the demo trading platform. To experience the full suite of POEMS 2.0 features, you will need to sign up for a Live Trading Account.

Sign up now!

What are the products currently available in POEMS 2.0 Demo?

With the demo account, you will be able to access Stocks and Forex. We are working to add in more products to POEMS 2.0 Demo.

I forgot my demo username and password. How can I retrieve them?

Please email your login id along with the subject "Demo - Password Reset Request” to talktophillip@phillip.com.sg

The new password will be sent to your registered email in 2 working days.

What are the different exchanges available for Stocks?

In POEMS 2.0 Demo, we are currently offering SGX, HKEX, AMEX, NASDAQ and NYSE.

Where can I view my contracts and settlement details?

In POEMS 2.0 Demo, any purchase payment will be automatically deducted from the demo account once the trade is executed. Likewise, when any sell order is submitted and executed, the sales proceeds will be credited into your Available Cash immediately.

As such, contract statements are not available for demo account. You will be able to view your realised profit or loss from ‘Acct Mgmt’ -> ‘Account Details’ page. For details of your transactions, you can view from Transactions History or Settled Positions.

Are the prices listed for the different exchanges displaying live or delayed feed?

In POEMS 2.0 Demo, live prices are displayed for the SG market. For HK and US markets, delayed prices are displayed.