Frequently Asked Questions

Online Account Opening

What account type can I open using this Online Account Opening Form?

You may open a Cash Plus Account or a Cash Management Account that enables you to trade shares, unit trusts and more, online. You can do so here (link: poems.com.sg/open-an-account)

How do I open other Account types?

You may visit our Phillip Investor Centres with the supporting documents to open an account. The locations of our Investor Centres can be found here.

Do I need to fill in all the questions on the form?

The compulsory questions that requires you to fill up are indicated with the (*) icon in each line. You may refer to the ( i ) icon for more information if you have difficulty filling up certain questions. If you require further assistance, you may call our Customer Experience Hotline at 6531 1555 or email us at talktophillip@phillip.com.sg.

I am currently not working and do not have an office number, what should I indicate under the ‘Office Number(Main)’/ ‘Office Number (Direct)’ column?

You may fill in the column with ‘Home Number’ information to proceed with the form submission.  

I am currently a student and do not have an office number, what should I indicate under the ‘Office Number’/ ‘Office Number (Direct)’ column?

You may fill in the column with ‘Home Number’ information to proceed with the form submission.  

I am unable to complete the form filling and would like to fill it up later of the day. May I?

For non MyInfo verification, you may click on the ‘Next’ button and the information you keyed in on the page will be saved on our system. You can continue the form submission any time within the next 30 days using the link provided in the email sent to you.

How do I submit my original documents to Phillip Securities?

You may mail in the original documents to the following address:

 

PHILLIP SECURITIES PTE LTD
250 North Bridge Road
06-00 Raffles City Tower
Singapore 179101

 

Attn : POEMS Dealing Team (Account Opening)/ (Trading Representative Code)Application reference number:______________ 

 

For your convenience, you may download the self-addressed envelope by clicking this link  

I have difficulties uploading the documents, what should I do?

You may check on the documents whether it is within the file size of 2.85MB and acceptable file format (Image File or PDF). If you encounter further technical difficulties, you may call 6531 1555 for technical assistance.

Will I be notified when the account is successfully opened?

Yes, you will receive an email notification.

When will I be receiving my poems internet access password?

You will be prompted to set your password in the process of opening your account here.

To reset your password or retrieve your Account number (login ID) click here

If I’m a foreign student/worker and does not have office or home number, what should I indicate?

If you do not have both office or home number, you will not be able to submit your application online. Please visit our Phillip Investor Centres with the supporting documents to open an account. The locations of our Investor Centres can be found here.

If I do not have any contactable office, home or mobile number, can I still apply online?

No, you may not. Please visit our Phillip Investor Centres with the supporting documents to open an account. The locations of our Investor Centres can be found here.

Can I open an Account if I have a trading account with another securities firm?

Yes, there is no restriction to the number of trading accounts you can open.

Will I be able to open a Corporate Account Online?

We do not cater to Online Corporate Account opening at the moment. Please bear with us while we work on this. In the meantime, kindly visit our Investor centres to obtain and fill the required forms.

How long does it take to process a new Account?

You will be able to open an Account instantly if all requirements are met.
Upon successful Account opening, you will receive an email notification.

I have not heard back from your company since submitting my application online, who can I contact?

You may contact our General Hotline at +65 6531 1555 to check on the status of your account opening.