常见问题解答

常见问题

 我已经注册了密码在线重置,我该如何重置我的密码?

在重置您的在线密码之前,您必须启动密码在线重置服务。如果您已经启动了这一服务,请直接参照(II)部分中的密码在线重置的步骤。 (I) 启动服务 您可以按照以下步骤启动服务:
  • talktophillip@phillip.com.sg 会发一封名为“重置密码确认”的邮件
  • 点击邮件中的链接进行确认
  • 您将会重新导入另一个页面,通过点击“获得代码”选项来提交短信确认码
  • 当您看见“确认成功!您将回到POEMS主页”的信息时,您已经成功地启动了服务。
(II) 密码在线重置 当系统成功确认和启动密码在线重置服务后,您可以按照以下步骤重置密码:
  • 点击“帮助中心”下的“密码在线重置”或点击此处
  • 输入您的账户号码并且回答两个安全设置问题
  • 您注册的电子邮箱会收到确认链接的电子邮件
  • 打开邮件,点击链接来确认申请
  • 您将进入一个页面进行密码重置,需要短信代码来完成整个过程
  • 您将立即被告知您的密码何时会被更改成功
  • 使用重置的密码进行登陆
  您可以点击此处以获得关于密码在线重置服务的更多信息  

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