Frequently Asked Questions
POEMS Mobile 3
I have some watchlists in POEMS 2.0/POEMS Mobile 2.0/POEMS Pro, do I still have to re-create new watchlists in POEMS Mobile 3 App?
No, you do not have to re-create new watchlist(s) for POEMS Mobile 3 App as it is synced from POEMS 2.0. Note that the synchronization only happens upon your first login to POEMS Mobile 3, from POEMS 2.0 to POEMS Mobile 3. From there, POEMS Mobile 3 maintains its own watchlist; and there will be no more synchronisation between POEMS Mobile 3 App and other POEMS platforms there on.
Other faq that might help you
- What is the login credential for POEMS Mobile 3?
- Can account holders log in using their email address and/or mobile number?
- I do not have a POEMS account. How do I sign up as a registered user to use POEMS Mobile 3 App?
- I am a registered user. How do I open a POEMS Account on POEMS Mobile 3 App?
- What are the premium features that are accessible to registered users are able to access?
- What is the difference between POEMS Mobile 3 and POEMS Mobile 2.0?
- What are the tradable assets on POEMS Mobile 3 App?
- What are the markets / exchanges supported on POEMS Mobile 3 App?
- What are the features available on POEMS Mobile 3 App?
- I have some watchlists in POEMS 2.0/POEMS Mobile 2.0/POEMS Pro, do I still have to re-create new watchlists in POEMS Mobile 3 App?
- Is the order status in POEMS Mobile 3 App synced across the POEMS suite of platforms (POEMS 2.0, POEMS Mobile 2.0, POEMS Pro)?
- What are the types of orders I can place on POEMS Mobile 3 App?
- What are the order validities available on POEMS Mobile 3 App?
- How do I find my Portfolio?
- How do I find my outstanding positions?
- How do I convert currency?
- How do I join the community group and am I allowed to join more than one group?
- How do I trade US Asian Hours on POEMS Mobile 3?
- Can I buy/sell during US Asian Hours as well as Regular Trading Hours?
- How do I open a SMART Portfolio (Robo) Account on POEMS Mobile 3 App?
- How do I change background theme?
- Is 2FA (Two-Factor Authentication) supported on POEMS Mobile 3 App?
- Can I deposit funds into my account using POEMS Mobile 3 App?
- Can I withdraw funds from my amount using POEMS Mobile 3 App?
- Can I change my password on the POEMS Mobile 3 App?
- Can I update my contact details using POEMS Mobile 3 App?
- How do I log out from the App?
- What are the supported operating systems and devices for POEMS Mobile 3 App?
- Is there a POEMS Mobile 3 App user guide that I can refer to?
- Can I access POEMS Mobile 3 App when I am overseas?
- Who can I contact if I need help?
- Can I change the duration after which POEMS Mobile 3 automatically logs me out?
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