Frequently Asked Questions
Reset Password
I have previously opted in / registered for the POEMS Online Password Reset service. Do I need to opt in / register again for this New and Improved Online Password Reset service?
You do not have to opt in / register for the New and Improved Online Password Reset service.
Please note that the email address and mobile number that you have registered for the existing POEMS Online Password Reset service will be rendered obsolete if they do not match the records that you have registered with us at the point of account opening.
If your email address and mobile number are incorrectly registered, or if you have changed your email address and mobile number, please submit CDP7.4 form to update your particulars (i.e. Change of Mobile Number). Written requests will not be accepted by CDP.
Other faq that might help you
- What is the New and Improved Online Password Reset Service about?
- What are the account types that have access to this New and Improved Online Password Reset service?
- Can I use an email address or mobile number that is different from the records in your system for the New and Improved Online Password Reset service?
- I have previously opted in / registered for the POEMS Online Password Reset service. Do I need to opt in / register again for this New and Improved Online Password Reset service?
- My account has been suspended due to several failed login attempts. Can I use the New and Improved Online Password Reset service to request a new password?
- I did not receive the One-Time Password (OTP) via SMS after several attempts. What should I do?
- The Online Security Portal has blocked my account due to multiple unsuccessful attempts to login. What should I do?
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