I have previously opted in / registered for the POEMS Online Password Reset service. Do I need to opt in / register again for this New and Improved Online Password Reset service?

You do not have to opt in / register for the New and Improved Online Password Reset service.

Please note that the email address and mobile number that you have registered for the existing POEMS Online Password Reset service will be rendered obsolete if they do not match the records that you have registered with us at the point of account opening.

If your email address and mobile number are incorrectly registered, or if you have changed your email address and mobile number, please submit CDP7.4 form to update your particulars (i.e. Change of Mobile Number). Written requests will not be accepted by CDP.

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