Frequently Asked Questions

2FA Risk Awareness

 How can I protect myself if I choose not to use 2FA when trading on POEMS?

You should observe the following practices to secure the confidentiality and integrity of your password and PIN (for funds transfer), security tokens, personal details and other confidential data as far as possible. These will help to prevent unauthorised transactions and fraudulent use of your accounts and make sure that no one else would be able to observe or steal your access credentials or other security information to impersonate them or obtain unauthorised access to your online accounts:

You should:
(a) Take the following precautions to secure your PIN and password (“credentials”);

  • Credentials should be at least 8 characters of alphanumeric mix;
  • Credentials should not be based on guessable information such as user-id, personal telephone number, birthday or other personal information;
  • Credentials should be kept confidential and not be divulged to anyone;
  • Credentials should be memorised and not be recorded anywhere;
  • Credentials should be changed regularly or when there is any suspicion that it has been compromised or impaired; and
  • The same PIN should not be used for different websites, applications or services, particularly when they related to different entities,

(b) Not select the browser option for storing or retaining user name and password
(c) Check the authenticity of our website by comparing the URL and our name in its digital certificate or by observing the indicators provided by an extended validation certificate;
(d) Check that the website address changes from ‘http://’ to ‘https://’ and a security icon that looks like a lock or key appears when authentication and encryption is expected;
(e) Check your account information, balance and transactions frequently and report any discrepancy;
(f) Install anti-virus, anti-spyware and firewall software in your personal computers and mobile devices;
(g) Update operation system, virus and firewall products with security patches or newer versions on a regular basis;
(h) Remove file and printer sharing in computers, especially when they are connected to the internet;
(i) Make regular backup of critical data;
(j) Consider the use of encryption technology to protect highly sensitive or confidential information;
(k) Log off each and every online session;
(l) Clear browser cache after each and every online session;
(m) Not install software or run programs of unknown origin;
(n) Delete junk or chain emails;
(o) Not open email attachments from strangers;
(p) Not disclose personal, financial or credit card information to little-known or suspect websites;
(q) Not use a computer or a device which cannot be trusted; and
(r) Not use public or internet café computers to access online services or perform financial transactions.

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This material is provided by Phillip Capital Management (S) Ltd (“PCM”) for general information only and does not constitute a recommendation, an offer to sell, or a solicitation of any offer to invest in any of the exchange-traded fund (“ETF”) or the unit trust (“Products”) mentioned herein. It does not have any regard to your specific investment objectives, financial situation and any of your particular needs. You should read the Prospectus and the accompanying Product Highlights Sheet (“PHS”) for key features, key risks and other important information of the Products and obtain advice from a financial adviser (“FA“) pursuant to a separate engagement before making a commitment to invest in the Products. In the event that you choose not to obtain advice from a FA, you should assess whether the Products are suitable for you before proceeding to invest. A copy of the Prospectus and PHS are available from PCM, any of its Participating Dealers (“PDs“) for the ETF, or any of its authorised distributors for the unit trust managed by PCM.  

An ETF is not like a typical unit trust as the units of the ETF (the “Units“) are to be listed and traded like any share on the Singapore Exchange Securities Trading Limited (“SGX-ST”). Listing on the SGX-ST does not guarantee a liquid market for the Units which may be traded at prices above or below its NAV or may be suspended or delisted. Investors may buy or sell the Units on SGX-ST when it is listed. Investors cannot create or redeem Units directly with PCM and have no rights to request PCM to redeem or purchase their Units. Creation and redemption of Units are through PDs if investors are clients of the PDs, who have no obligation to agree to create or redeem Units on behalf of any investor and may impose terms and conditions in connection with such creation or redemption orders. Please refer to the Prospectus of the ETF for more details.  

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The information herein are not for any person in any jurisdiction or country where such distribution or availability for use would contravene any applicable law or regulation or would subject PCM to any registration or licensing requirement in such jurisdiction or country. The Products is not offered to U.S. Persons. PhillipCapital Group of Companies, including PCM, their affiliates and/or their officers, directors and/or employees may own or have positions in the Products. Any member of the PhillipCapital Group of Companies may have acted upon or used the information, analyses and opinions herein before they have been published. 

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Phillip Capital Management (S) Ltd (Co. Reg. No. 199905233W)  
250 North Bridge Road #06-00, Raffles City Tower ,Singapore 179101 
Tel: (65) 6230 8133 Fax: (65) 65383066 www.phillipfunds.com