Frequently Asked Questions

2FA Risk Awareness

 Is 2FA compulsory for trading through POEMS?

While it is not compulsory, customers are strongly encouraged to use 2FA when trading online via POEMS. Customers that choose to use 2FA for login will be required to provide both PIN and OTP to access our online trading services. Customers should exercise due care to safeguard their PIN and OTP, and not disclose them to other parties.

For users of hardware tokens, any loss or theft of the token should be reported to Phillip Securities or the OTP provider immediately. The lost/stolen token will be disabled and the user will not be able to access his online trading account until such time when he completes the de-registration process and a new token is received. There may be a fee for the token. Please contact Phillip Securities for more details.

For more details, please do not hesitate to contact us.

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