Frequently Asked Questions
POEMS Digital Token
What if I have downloaded both POEMS Mobile 2.0 and POEMS Mobile 3 App?
2FA will only appear on the App that you have last set up the digital token.
If you have set up 2FA on POEMS Mobile 3 App, you will need the OTP from POEMS Mobile 3 App to login to POEMS Mobile 2.0 App.
If you wish to revert to POEMS Mobile 2.0 App to retrieve your OTP, click on the link provided on the OTP page from POEMS Mobile 2.0 App.
If you choose not to set up 2FA on POEMS Mobile 3 App, please head over to POEMS Mobile 2.0 App for the OTP to login.
If you have set up 2FA on POEMS Mobile 3 App, you will need the OTP from POEMS Mobile 3 App to login to POEMS Mobile 2.0 App.
If you wish to revert to POEMS Mobile 2.0 App to retrieve your OTP, click on the link provided on the OTP page from POEMS Mobile 2.0 App.
If you choose not to set up 2FA on POEMS Mobile 3 App, please head over to POEMS Mobile 2.0 App for the OTP to login.
Other faq that might help you
- What is POEMS Digital Token?
- Why use POEMS Digital Token?
- Is it compulsory to register for the POEMS Digital Token?
- When do I need to use POEMS Digital Token?
- How do I enable the POEMS Digital Token?
- Are there any charges for the POEMS Digital Token?
- Can I set up the POEMS Digital Token on more than 1 device?
- What if I have downloaded both POEMS Mobile 2.0 and POEMS Mobile 3 App?
- What if I have more than 1 mobile device? Do I need to set up the POEMS Digital Token on all my mobile devices?
- What if I have only downloaded POEMS Mobile 2.0 App?
- What if I have only downloaded POEMS Mobile 3 App?
- Can I set up for the POEMS Digital Token using my computer/laptop/desktop?
- I have a new mobile device. How do I enable the POEMS Digital Token on my new device?
- Can I use the POEMS Digital Token on my old mobile device after I’ve enabled the POEMS Digital Token in my new mobile device?
- How do I use the POEMS Digital Token to generate a One-Time PIN (OTP)?
- What happens if I lose or change my mobile device? How do I enable the POEMS Digital Token on my new device?
- Can I still use the POEMS Digital Token if I am travelling and do not have data or network connection on my mobile?
- I am not sure if the POEMS Digital Token is supported on my phone. How do I confirm this?
- Am I able to set up POEMS Digital Token on one mobile device for multiple POEMS accounts?
- How do I use POEMS Digital Token on one mobile device for multiple POEMS accounts?
- Why is my One-Time PIN (OTP) invalid?
- What will happen if I have entered an incorrect One-Time PIN (OTP)?
- Do you provide SMS-OTP as an alternative for 2FA authentication?
- How do I deactivate the POEMS Digital Token?
- Who should I contact if my POEMS Digital Token becomes locked?
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