Frequently Asked Questions

POEMS Digital Token

 What if I have downloaded both POEMS Mobile 2.0 and POEMS Mobile 3 App?


2FA will only appear on the App that you have last set up the digital token.
If you have set up 2FA on POEMS Mobile 3 App, you will need the OTP from POEMS Mobile 3 App to login to POEMS Mobile 2.0 App.
If you wish to revert to POEMS Mobile 2.0 App to retrieve your OTP, click on the link provided on the OTP page from POEMS Mobile 2.0 App.
If you choose not to set up 2FA on POEMS Mobile 3 App, please head over to POEMS Mobile 2.0 App for the OTP to login.

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