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Frequently Asked Questions
Please refer to this page for information about payment.
There are ZERO transaction fees (e.g. no sales charge, switching fees) and ZERO ongoing fees (e.g. no platform fees) when you transact Unit Trust online via POEMS. Learn more about zero fees.
We understand that some of our customers value the convenience of investing anytime and anywhere online through POEMS. However, we also understand that some customers prefer having face-to-face meetings with an advisor to provide them with financial advisory services and/or monitor their portfolios. Hence apart from POEMS online, we also have our offline services to provide these financial advisory services to those who need it. A fee may be levied as these advisors are able to provide professional advice that is tailored for your individual investment needs.
Below retirement age, a CPF investment cannot be converted into a cash investment. It can only be converted when an investor reaches retirement age and has met the CPF minimum required sum set aside.
You may transfer in your holdings by following the instructions here. Enjoy ZERO transaction fees (e.g. no sales charge, switching fees) and ZERO ongoing fees (e.g. no platform fees) when you transact Unit Trust online via POEMS. You will also be rewarded when you transfer your holdings to us!
For more information regarding transfer in, please refer to our Transfer In page.
To opt-in on POEMS:
1. If you would like to opt-in online using another device, kindly follow these steps: Login > Acct Mgmt > Stocks > Online Forms > Account Application > Excess Fund Authorisation.
2. You may also opt-in to SMART Park via MyWealth App. Simply log in to your account > Select Smart Series > SMART Park > Select the desired account and click on the “Opt-in” button.
Alternatively, you may contact your Financial Advisor or our call centre at 6531 1555 for assistance.
The cut-off time is 3pm on any standard dealing day. If your order is submitted after 3pm or submitted on a non-dealing day, the order will be processed on the next dealing day. Examples of non-dealing days include weekends and public holidays of the fund’s country of origin.
Since the NAV of a fund needs to be calculated, it will be announced by the fund houses after 2 dealing days. Hence the NAV displayed is always back dated. The NAV at which you have transacted will be made known to you within 2 dealing days.
- Above 18 years of age; and
- Non-U.S. Citizens and non-U.S. Residents
Is eligible to invest in unit trusts.
For cash holdings, settlement will be up to T + 7 business days.
For CPF/SRS (IA Status) holdings, settlement will be T + 5 business days.
“Acc” and “Dis” are abbreviations of the words “Accumulation” and “Distribution”, which denote classes of the fund.
Accumulation funds do not distribute dividends. Instead, all income and interest attributable to this Class will be accumulated and reflected in the price (NAV) of the units of the Class.
Distribution funds distribute dividends either by cash payout or by reinvesting back into the fund. Transactions where distributions are in the form of cash, they will be re-invested to the same fund by default. The dividends will be reinvested in the form of additional units in your relevant holdings.
If you prefer to have your dividends paid out in cash, you may choose the dividend payout option in POEMS 2.0 or POEMS Mobile 3 App when you subscribe to the fund online. If you do not wish to transact through POEMS 2.0 or wish to change your existing dividend options, please fill in this form.
Some funds distribute dividends while some funds do not. Funds that distribute dividends either do so in cash value or units. Dividends issued in cash value can be paid out and credited to your account.* If you do not opt for a payout option, the dividends will be re-invested by default.
Dividends that are issued in units will not be received in cash. In this situation, if you require a cash payout, you may sell some or all of these units depending on your requirements.
The declaration of distribution is at the sole discretion of the Fund Manager and is not guaranteed.
* If you opt for the dividend payout option, dividends will be credited according to the fund source of the investment. For example, paid out dividends for investments under the CPFIS will be credited back to your CPF account.
It adopts the concept of dollar cost averaging whereby more units are bought when prices are low and lesser units when prices are high. As a result, in times of fluctuating markets, the average cost for all the units can be lower than the average price during the same period.
For online applications via POEMS, kindly follow these steps:
Login to POEMS > Acct Mgmt > Regular Savings Plan (RSP) > Unit Trust RSP > Investment Instruction > Apply Plan
For new Unit Trust RSP application, the plan will commence only when the GIRO Linkage Application has been received by Phillip Securities Pte Ltd (PSPL), and approved by the respective banks. For non-cash RSP, there must be CPFOA/SA/SRS details tagged to your account.
Note: Applications received will take up to 30 business days to come into effect.
GIRO linkage is subjected to the respective banks’ processing timeline which is approximately three to six weeks after you have submitted your GIRO application.
Additionally, you can login to POEMS to check your status via Acct Mgmt > Regular Savings Plan (RSP) > Unit Trust RSP > Investment Instruction.
You may prefund to kick start your Unit Trust RSP while pending the GIRO Linkage approval via the prepayment option.
You can seek assistance from your servicing representative or visit any of our Phillip Investor Centres for the arrangement.
Some funds require an initial investment before you can subscribe to Unit Trust RSP. Whether a fund requires initial investment will be stated in the fund information.
Deduction details as follow:
- For Cash investment, money will be deducted from your bank account on T-3 day, depending on bank processing timeline
- For CPF/SRS investment, money will be deducted from your CPF account/SRS agent bank on T-1 day.
Please ensure that you have sufficient funds in your account before the deduction date (T-3) to prevent failed deductions.
A failed GIRO deduction fee may be imposed to your account by your bank. You may reach out to your bank should you require further clarification.
- For Unit Trust RSP via cash, there will be no penalty. However, your Unit Trust RSP will be terminated after 3 consecutive months of unsuccessful deductions.
- For Unit Trust RSP via CPF, a penalty charge may be imposed by the CPF bank. Your Unit Trust RSP will be terminated after 3 consecutive months of unsuccessful deductions.
Please ensure that you have sufficient funds in your account before the deduction date (T-3) to prevent failed deduction.
A failed GIRO deduction fee may be imposed to your account by your bank. Please reach out to your bank should you require further clarification.
If your holdings are below the minimum holding amount or minimum units required by the Fund Manager, you will be requested to redeem your holdings. If you wish to retain your holdings in this case, you may purchase more units to fulfil the minimum holding amount or minimum units and continue your investment.
Unit Trust RSP can only be settled in SGD currency. You can apply for the available non-SGD funds for Unit Trust RSP but the investment currency will only be in SGD.
There is 0% sales charge when you apply via POEMS. However, charges may apply if you are seeking for advisory services on Unit Trust RSP from your Financial Adviser Representative.
There is no lock-in period for Unit Trust RSP.
- Amendment(s) via POEMS:
Login to POEMS > Acct Mgmt > Regular Savings Plan (RSP) > Unit Trust RSP >
Investment Instruction > Amend
Please note that amendment(s) made via POEMS will not be reflected immediately. The updated investment instruction will be reflected after it has been processed. Instructions received via POEMS will take up to 30 business days to come into effect.
- Amendment(s) via Physical Form
Kindly seek assistance from your Financial Adviser Representative or visit any of our Phillip Investor Centres to complete the form submission. Form submissions received will take up to 30 business days to come into effect.
Note: Some funds will require a minimum initial investment. For such funds, you must have lumpsum holdings prior to the application or amendment of the Unit Trust RSP. Otherwise, your application or amendment for the Unit Trust RSP may be rejected.
All RSP amendment and termination submissions (via POEMS or physical forms) will take up to 30 business days to come into effect.
- Partial Termination (Amendment)
Partial termination of Unit Trust RSP is termed as Amendment. For amendment, you may submit online via POEMS 2.0/Mobile or physical form.
- Full termination
If you would like to have a full termination of all the Unit Trust RSPs, you are required to submit the physical termination form with the assistance from the respective Financial Adviser Representative or visit any of our Phillip Investor Centres.
All RSP amendments/terminations will take up to 30 business days to come into effect.
You will have to submit the amendment/termination via POEMS 2.0, Mobile or physical form after redemption as specified in Q.16.
All submission of RSP amendments/terminations will take up to 30 business days to come into effect.
If the fund has been suspended or closed to subscriptions indefinitely, your Unit Trust RSP will be terminated. Your existing holdings will remain unchanged unless the fund is to be closed.