POEMS 数字密钥是嵌入在 POEMS Mobile 2.0 和 POEMS Mobile 3 App 中的数字安全密钥,可保护您免受未经授权访问
POEMS 2.0, POEMS Mobile 3 AppPOEMS Pro.

如何在POEMS 手机应用程序设置数字密钥?

POEMS 3 手机应用程序:

 

POEMS Mobile 2.0 App:

一旦启用双重验证(2FA),您在登录任何 POEMS 交易平台(包括 POEMS 2.0、POEMS 2.0 手机应用程序、POEMS 3 手机应用程序,及 POEMS Pro)时,都需要获取并输入一次性密码(OTP)。
获取 OTP 的方式取决于您启用数字密钥时所使用的手机应用程序——无论是 POEMS 2.0 手机应用程序还是 POEMS 3 手机应用程序。

*提示:
如果您使用的是与启用数字密钥时相同的应用程序和设备登录,系统将自动在后台完成身份验证,无需手动输入一次性密码 (OTP)。但若您是通过其他设备登录账户,则需输入由原本已启用数字密钥的设备所生成的 OTP。

如果在POEMS 3 手机应用程序激活了双重验证:

 

如果在POEMS 2.0 手机应用程序激活了双重验证:

如何在POEMS 3手机应用程序上设置数字密钥?

常见问题

您需要在以下情况下使用POEMS 数字密钥:

  • POEMS Mobile App 
    如果您已将 POEMS 数字密钥与您的移动设备配对,则身份验证会在后台无缝进行。然而,当您使用其他移动设备(例如iPad 或平板电脑)登录 POEMS Mobile 2.0 或 POEMS Mobile 3 App时,仍需要输入一次性密码(OTP)。
  • POEMS 2.0 and POEMS Pro 
    通过您最后设置的移动应用程序,使用POEMS 数字密钥即时生成一次性密码(OTP)。这也可用于验证 POEMS 2.0 应用程序和 POEMS Pro 的 双因素认证(2FA) 登录。
作为我们对加强账户安全的持续承诺的一部分,自 2025 年 6 月 14 日起,我们将对所有交易账户实施强制性双因素身份验证 (2FA)。
我们强烈建议所有客户立即启用 2FA,以保护您的在线账户安全。

您可以通过在新移动设备上设置 POEMS 数字密钥来完成。这将自动停用您之前设备上的 POEMS 数字密钥。您可以通过以下步骤在新设备上启用 POEMS 数字密钥:

POEMS Mobile 2.0 App:

第 1 步:登录您的 POEMS 账户

第 2 步:点击“此处”

第 3 步:选择收激活码的方式

第 4 步:输入通过电子邮件或短信发送的 6 位数激活码

POEMS Mobile 3 App:

步骤 1:登录您的 POEMS 帐户

步骤2:点击“此处”

步骤3:选择接收激活码的方式

步骤4:输入通过电子邮件或短信发送的 6 位数激活码

您可以通过以下步骤生成 一次性密码(OTP):

步骤 1:在您的POEMS 数字密钥启用设备上启动 POEMS Mobile 2.0 App 或 POEMS Mobile 3 App,然后点击 POEMS 数字密钥图标。
步骤2:在POEMS交易平台上输入生成的OTP访问您的账户

不可以,您只能在一台移动设备上设置 POEMS 数字密钥。要在备用移动设备上访问您的账户,您需要输入从 您的POEMS 数字密钥启用设备生成的 OTP。

您可以继续在 POEMS Mobile 2.0 App上使用双因素认证 (2FA)。

您可以通过 POEMS Mobile 3 应用程序设置双重认证, 可以在首次登录时通过系统提示进行设置, 也可以进入”我”选项卡 "Me" > 选择设置 > 选择 “POEMS 数字密钥” > 选择 “启动密钥”.

双因素认证 (2FA)只会出现在您上次设置数字密钥的应用程序上。

如果您在 POEMS Mobile 3 App上设置了 双因素认证 (2FA),则需要 POEMS Mobile 3 App中的 OTP 才能登录 POEMS Mobile 2.0 App。

如果您希望返回到 POEMS Mobile 2.0 App以获取您的 OTP,请点击 POEMS Mobile 2.0 App中的 OTP 页面上提供的链接。

如果您选择不在 POEMS Mobile 3 App上设置 双因素认证 (2FA),请前往 POEMS Mobile 2.0 App获取OTP 以登录。

您可在周一至周五早上 8:30 至晚上 12:00,以及周六早上 8:30 至下午 1:00 拨打我们的客户体验热线 (65) 6531 1555。

有关 POEMS 数字密钥的更多常见问题解答,请点击此处.

使用 POEMS 数字密钥时获得额外的安全保障

全新的 POEMS 数字密钥将取代 OneKey 密钥,添加第二级身份验证,以确保您的帐户安全。
  • 通过后台身份验证,在您注册的 POEMS 数字密钥设备上无缝登录 POEMS Mobile 3 App
  • 轻松无忧,无需实体密钥
  • 通过阻止未经授权的用户访问来提升账户安全性
  • 可以在所有POEMS 平台套件上使用的单一密钥
此内容为英文翻译版本,若有任何不一致之处,皆以英文版本为准。

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