POEMS Digital Token
Easy, safe and secure access to your account with double the protection
POEMS Digital Token is a digital security token embedded within POEMS Mobile 2.0
that protects you against unauthorised access to POEMS 2.0,
POEMS SG 2.0 mobile app and POEMS Mercury.
Get added security when you use POEMS Digital Token
- Seamless login to POEMS SG 2.0 mobile app on your registered POEMS Digital Token device with background authentication
- Hassle-free, it removes the need for a physical token
- Enhance account security by preventing unauthorized user access
- A single token that can be used across all POEMS suite of platforms
Set up your POEMS Digital Token in 3 simple steps:
Launch the POEMS SG 2.0 mobile app
and login to your account
Go to Settings and select ‘POEMS Digital Token’
Enter the activation code that will be
sent to you via email or SMS
Generate a One-Time PIN (OTP) using POEMS Digital Token in 2 simple steps:
Launch the POEMS SG 2.0 mobile app and
tap on the POEMS Digital Token icon
Enter the generated OTP on the platform
of your choice to access your account
Frequently Asked Questions
POEMS Digital Token is a feature within the POEMS SG 2.0 Mobile App that generates a One-Time PIN (OTP) to authenticate two-factor authentication (2FA) login to the POEMS suite of trading platforms*.
*POEMS suite of trading platforms refers to POEMS 2.0, POEMS Mobile 2.0 and POEMS Mercury.
You will need to use POEMS Digital Token in the following scenarios:
- POEMS Mobile App
Authentication is done seamlessly in the background if you have paired the POEMS Digital Token with your mobile device. However, an OTP is required when you are logging to POEMS Mobile 2.0 with an alternative mobile device, for example, iPad / Tablet.
- POEMS 2.0 and POEMS Mercury
Instantly generates an OTP with your POEMS Digital Token from POEMS SG 2.0 Mobile App, to be used to authenticate 2FA login to POEMS 2.0 & POEMS Mercury.
I am currently opted in for 2FA OneKey with POEMS. What happens to my 2FA OneKey if I do not register for POEMS Digital Token by 17 October 2020?
If this happens, please download the POEMS SG 2.0 Mobile App and set up the POEMS Digital Token on your new device. This will automatically disable the POEMS Digital Token on your previous device. You can set up the POEMS Digital Token with the following steps:
Step 1: Login to your POEMS account
Step 2: Click on ‘here’
Step 3: Select how you would like to receive the activation code
Step 4: Enter the 6-digit code that will be sent via email or SMS
You are required to generate an OTP when logging in to your account using POEMS 2.0, POEMS Mercury, or POEMS Mobile 2.0 on an alternative mobile device.
OTP is not required if you are using a POEMS Digital Token enabled mobile device as authentication is done seamlessly in the background.
You can generate an OTP with the following steps:
Step 1: Launch the POEMS SG 2.0 Mobile App on your POEMS Digital Token enabled device and tap on the POEMS Digital Token icon
Step 2: Enter the generated OTP on the POEMS trading platform to access your account
What if I have more than 1 mobile device? Do I need to set up the POEMS Digital Token on all my mobile devices?
No, you are only allowed to set up the POEMS Digital Token on 1 mobile device. To access your account on an alternative mobile device, you will need to enter the OTP generated from your POEMS Digital Token enabled device.
You may contact our Customer Experience Hotline at (65) 6531 1555 during office hours (8.45am to 5.30pm, Monday to Friday).
For more POEMS Digital Token FAQs, click here.