POEMS Digital Token

Easy, safe and secure access to your account with double the protection

POEMS Digital Token is a digital security token embedded within POEMS Mobile 2.0
that protects you against unauthorised access to POEMS 2.0,
POEMS SG 2.0 mobile app
and POEMS Mercury.

Get added security when you use POEMS Digital Token

The all new POEMS Digital Token will replace the OneKey Token in adding a second level of authentication to keep your account safe and secure.
  • Seamless login to POEMS SG 2.0 mobile app on your registered POEMS Digital Token device with background authentication
  • Hassle-free, it removes the need for a physical token
  • Enhance account security by preventing unauthorized user access
  • A single token that can be used across all POEMS suite of platforms

Set up your POEMS Digital Token in 3 simple steps:

STEP 1

Launch the POEMS SG 2.0 mobile app
and login to your account

STEP 2

Go to Settings and select ‘POEMS Digital Token’

STEP 3

Enter the activation code that will be
sent to you via email or SMS

Generate a One-Time PIN (OTP) using POEMS Digital Token in 2 simple steps:

STEP 1

Launch the POEMS SG 2.0 mobile app and
tap on the POEMS Digital Token icon

STEP 2

Enter the generated OTP on the platform
of your choice to access your account

Download POEMS SG 2.0 mobile app to activate your POEMS Digital Token

Frequently Asked Questions

POEMS Digital Token is a feature within the POEMS SG 2.0 Mobile App that generates a One-Time PIN (OTP) to authenticate two-factor authentication (2FA) login to the POEMS suite of trading platforms*.

*POEMS suite of trading platforms refers to POEMS 2.0, POEMS Mobile 2.0 and POEMS Mercury.

POEMS Digital Token is our new digital security token that provides an additional layer of protection for your online account by reducing the risk of unauthorised user access. This digital token can be used to authenticate access to all POEMS trading platforms and is hassle-free as it removes the need for a physical token to generate OTP.

You will need to use POEMS Digital Token in the following scenarios:

  • POEMS Mobile App 
    Authentication is done seamlessly in the background if you have paired the POEMS Digital Token with your mobile device. However, an OTP is required when you are logging to POEMS Mobile 2.0 with an alternative mobile device, for example, iPad / Tablet.
  • POEMS 2.0 and POEMS Mercury 
    Instantly generates an OTP with your POEMS Digital Token from POEMS SG 2.0 Mobile App, to be used to authenticate 2FA login to POEMS 2.0 & POEMS Mercury.
Presently, it is not compulsory to register for the POEMS Digital Token. However, we highly encourage you to do so to safeguard your online account.
You are encouraged to register for POEMS Digital Token now as both 2FA OneKey Token and 2FA OneKey SMS services will be phased out on 17 October 2020.
You will be automatically opted out of 2FA OneKey on 17 October 2020. 2FA is not compulsory when trading with POEMS. However, to safeguard your online trading, you are encouraged to register for POEMS Digital Token to replace OneKey or you may refer to the 2FA Risk Awareness Statement (RAS) to understand the risks involved if you choose to opt out from 2FA.

If this happens, please download the POEMS SG 2.0 Mobile App and set up the POEMS Digital Token on your new device. This will automatically disable the POEMS Digital Token on your previous device. You can set up the POEMS Digital Token with the following steps:

Step 1: Login to your POEMS account

Step 2: Click on ‘here’

Step 3: Select how you would like to receive the activation code

Step 4: Enter the 6-digit code that will be sent via email or SMS

You are required to generate an OTP when logging in to your account using POEMS 2.0, POEMS Mercury, or POEMS Mobile 2.0 on an alternative mobile device.

OTP is not required if you are using a POEMS Digital Token enabled mobile device as authentication is done seamlessly in the background.

You can generate an OTP with the following steps:

Step 1: Launch the POEMS SG 2.0 Mobile App on your POEMS Digital Token enabled device and tap on the POEMS Digital Token icon
Step 2: Enter the generated OTP on the POEMS trading platform to access your account

No, you are only allowed to set up the POEMS Digital Token on 1 mobile device. To access your account on an alternative mobile device, you will need to enter the OTP generated from your POEMS Digital Token enabled device.

You may contact our Customer Experience Hotline at (65) 6531 1555 during office hours (8.45am to 5.30pm, Monday to Friday).

For more POEMS Digital Token FAQs, click here.