Important Announcements
Notice: Two-Factor Authentication (2FA) set up will only be permitted with a valid mobile number
Last Updated: April 28, 2025To further strengthen the security of our customers’ POEMS account, the setup of Two-Factor Authentication (2FA) will only be permitted if a valid mobile number is registered with us. Effective from 28 April 2025, after SGX trading hours, setting up 2FA using an Email OTP will no longer be allowed.
For clients who do not have a registered/updated mobile number and wish to set up 2FA,
– Customer may do so via our Phillip Investors Centres, or visit this page to identify the locations: https://www.poems.com.sg/contact-us/
– Alternatively, please submit a physical Update of Particulars form. For more details refer to the following FAQ: https://www.poems.com.sg/faq/general/online-forms/updating-of-personal-particulars/
