POEMS Password Reset

Online Password Reset Service

Step 1

Activate the Password Reset Service

    If you had registered for the service, refer to ‘Step 2′ to reset your password.

  1. Call us at 6531 1555, we will need to verify your details
  2. We will send you a verification email, click on the link in the email to confirm your request
  3. Request a SMS verification code and key it in the relevant field.You will see a confirmation message once you successfully activated the service

Step 2

Reset your password

  1. Click here to go to the online password reset portal
  2. Enter your account number and answer the security questions
  3. we will send you a verification email, click on the link in the email to confirm your request
  4. Request a SMS Verification Code and key it in the relevant field .You will receive a confirmation message that your password has been reset

Have any questions? Please refer to the Frequently Asked Questions for Password Reset here

Alternative Options

By Phillip Investor Centre

Simply visit any of our Phillip Investor Centres with your NRIC/passport to get a new password immediately.

By Form

Print, complete and sign on the POEMS Password Reset Form and send it back to us by email,mail or fax. We will send you a new password within 3 to 5 business days. Please allow 1 to 2 business weeks for overseas mailing addresses