POEMS Password Reset

Online Password Reset Service

Step 1

Activate the Password Reset Service

If you have registered for the service, refer to ‘Step 2’ to reset your password.

  1. Click on the chatbot icon located at the bottom right corner of this page.
    (Note: As the chatbot is in BETA phase, it is currently supported for Chrome, Firefox, Safari and Edge browsers)
  2. Key in your name and email address
  3. Select “Forgot My Password”
  4. Enter your details for verification
  5. Check your registered email address for a confirmation email
  6. Click on the link in the email and request for a SMS verification code
  7. You will see a confirmation message once you have successfully activated the service
Step 2

Reset your password

  1. Click here to go to the online password reset portal
  2. Enter your account number and answer the security questions
  3. we will send you a verification email, click on the link in the email to confirm your request
  4. Request a SMS Verification Code and key it in the relevant field .You will receive a confirmation message that your password has been reset

Have any questions? Please refer to our Frequently Asked Questions for Password Reset or Talk to our Live Agents

Alternative Options

By Phillip Investor Centre

Simply visit any of our Phillip Investor Centres with your NRIC/passport to get a new password immediately.

By Form

Print, complete and sign on the POEMS Password Reset Form and send it back to us by email,mail or fax. We will send you a new password within 3 to 5 business days. Please allow 1 to 2 business weeks for overseas mailing addresses