Contact Us
Customer Service Hotlines
6531 1555
Mon to Fri: 8.30am to 12.00am
Sat: 8:30am to 1:00pm
talktophillip@phillip.com.sg
6531 1276
(日本語サービス)
poems_otoiawase@phillip.com.sg
Japanese speaking clients only
6531 1225
Night Desk: For trade execution for EUR/US/CA markets only
Phillip Nova
6538 0500
9.00am to 6.00pm
Monday to Friday
24/7 Chatbot
- Account types
- Charges
- Payment
- Platforms
Unsuspend Account
Retrieve Account Number

Contact Us
Customer Service Hotlines
6531 1555
8.45am to 12:00am
Monday to Friday
talktophillip@phillip.com.sg
6336 6597
(日本語サービス)
Japanese speaking clients only
6531 1225
Night Desk: For trade execution for EUR/US/CA markets only
Phillip Futures
6538 0500
9.00am to 6.00pm
Monday to Friday
24/7 Chatbot
- Account types
- Charges
- Payment
- Platforms
Unsuspend Account
Retrieve Account Number
In light of the recent uncertainties in the global markets, please be assured that your monies and assets custodised with Phillip Securities Pte Ltd ("PSPL") are safe.
Our customers’ monies and assets, including those assets that are custodised with appointed foreign custodians, are safekept in accounts which are designated as trust accounts for customers in compliance with the MAS’ requirements under the Securities and Futures Act (“SFA”) and Securities and Futures (Licensing and Conduct of Business) Regulations. PSPL thereby protects customers’ monies and assets by keeping them in customer segregated accounts separate from PSPL’s own, with proper record keeping and controls put in place.
Section 104A of the SFA also provides that monies and assets belonging to customers are not available for payment of PSPL’s debts and shall not be liable to be paid or taken in execution under an order or a process of any court.
Protection of investor assets remains our utmost priority.
Thank you for trusting PhillipCapital to be your partner in finance.
To protect our customers' accounts from unauthorised access, account suspension will occur after 3 unsuccessful attempts.
To unsuspend your account, please click here for more information. Alternatively, you may contact our Customer Experience Team at 6531 1555 for assistance.
First, indicate your account number and answer three security questions. An email verification link will be sent to your registered email address. Click on the link provided in the email to confirm the request.
You will be redirected to a webpage to reset your password (note: an SMS token will be required to complete the process). You will be notified immediately via email when your password has been successfully reset.
2. Via Post:Indicate your account number and answer three security questions. Your new password will be mailed to your registered mailing address within 3 - 5 working days.
W-8 Form is a requirement by the US Inland Revenue Service for account holders to declare that the beneficiary owner of the amount received from US sources is not of US origin. Please note that US Persons are not eligible to trade in the US market through Phillip Securities Pte Ltd.
The form will remain in effect for a period starting on the date the form is signed and submitted and ending on the last day of the third succeeding calendar year. If a change in circumstances makes any information on the form incorrect, you must re-submit the appropriate form within 30 days of the change in circumstances.
W Series Forms (PDF)
1) W-8Ben rev 2017 (Individual)
2) W-8Ben-E rev 2017 (Corporate)
3) W-8IMY rev 2017 (Intermediary, Flow Though Entity)
4) W-9 (US Person)
W Series Form Instructions (PDF)
1) W-8Ben Instructions (Individual)
2) W-8Ben-E Instructions (Corporate)
3) W-8IMY Instructions (Intermediary, Flow Though Entity)
4) W-9 Instructions (US Person)
Options for Form Submission:
(1) Online submission on POEMS (applicable for Individual Account holder only)W8 form can be accessed through POEMS 2.0, under Acct Mgmt > Stocks > Online Forms > Trade Accessment & Acknowledgement > US Tax forms
(2) E-submission (applicable for Individual and Joint Account holders only)Scanned copy of the duly completed form to be sent by the account holder from the email address as per our records to w8ben@phillip.com.sg.Each of the joint account holders are to submit their own scanned copies of the W-8ben form from their respective email address on the same day.
(3) Physical submissionTrading account number to be written on the top right hand corner of the W-8 Form.Original form to be filled out in blue ink and sent in together with a copy of your NRIC/Passport: APU Dept. (Renewal of W-8Ben Form) Phillip Securities Pte Ltd 250 North Bridge Road #06-00 Raffles City Tower Singapore 179101
Upon logging in to POEMS 2.0, you may click on “Settings” located top right corner > “My Account” to check your Trading Representative’s contact details.
You may also click Phillip Chatbot (bottom right) and type 'remiser details' to retrieve your Trading Representative’s contact details.
Alternatively, you may call us at 6531 1555 for assistance to retrieve your Trading Representative’s contact details.
- Increase of Trading Limit
- Corporate Actions (rights issue, etc.)
- Order Submission through Trading Representative
- Order Rejection
- Passport with at least 6 month validity
- Bank Account Information
- Singapore Bank Account Details (DBS/POSB/OCBC/UOB/MAYBANK) OR
- TT Details (TT Bank Name, Account Number & Currency Details)
- Supporting document(s) for residential address issued within the last 3 months such as:
- Telephone bills/Utility bills/Bank statement OR
- Statement from any Financial Institutions in your country OR
- Correspondence from any government bodies in your country
If your mailing address is different from your residential address, please provide additional supporting document(s) issued within the last 3 months that reflects your mailing address.
All copies of documentation have to be scanned or photographed from the original document.
Note: All supporting documents should be in English. Otherwise, all documents are required to be officially translated and certified by a qualified translator/translation company.
All the orders received prior to market open will be routed and protected versus the stock’s primary listing exchange market opening print. There may be a delay in the opening for certain stocks in the primary exchange which results in these counters not opening at 9.30am sharp.
However, you may still see transactions executed off the primary exchange before the official open, and these transactions are required to be reported under US Securities and Exchange Commission (SEC) regulation. Any activities taking place prior to the primary market open that is reported to the tape are from alternative display facilities or dark pools. These trades are reported to the tape because under SEC rules, every stock transaction must be reported to a consolidated data feed, whether it occurs on an exchange, like the Nasdaq or Intercontinental Exchange Inc’s (ICE.N) New York Stock Exchange (NYSE), or in a dark pool. Off-exchange trades are reported through Trade Reporting Facilities (TRFs) run by Nasdaq and NYSE in conjunction with FINRA.
Similarly, the high and low of the day for certain counters may be executed off the primary exchange and may not be taken as official primary executed prices.
Raffles City Tower
#06-00, Raffles City Tower
Singapore 179101
Tel: 6533 6001 (Reception) Email: rc@phillip.com.sg
Mon – Fri: 9.00am to 6.00pm
Ang Mo Kio
#01-2631 Singapore 561710
(Opposite Ang Mo Kio MRT Station)
Email: amk@phillip.com.sg
Mon – Fri: 9.00am to 6.00pm
Sat: 9.00am to 1.00pm
Boon Keng
Towner Road
Singapore 322102
Email: boonkeng@phillip.com.sg
Mon – Fri: 9.00am to 6.00pm
Sat: 9.00am to 1.00pm
Bukit Batok
Bukit Batok Central
Singapore 650636
Email: bkbatok@phillip.com.sg
Mon – Fri: 9.00am to 6.00pm
Sat: 9.00am to 1.00pm
Bukit Timah (Lite)
#01-K31
Singapore 588996
Email: bukittimah@phillip.com.sg
Mon – Fri: 9.00am to 6.00pm
Sat: 9.00am to 1.00pm
After opening hours – By appointment only.
Services not available
- Reset of POEMS/FAME password
- Updates of personal particulars
- Cheque Deposit
Holland Drive
Holland Drive
Singapore 270043
Email: hollanddrive@phillip.com.sg
Mon – Fri: 9.00am to 6.00pm
Sat: 9.00am to 1.00pm
Westgate Tower (Lite)
#10-14 Westgate Tower
Singapore 608531
Email: jurongeast@phillip.com.sg
Mon – Fri: 9.00am to 6.00pm
Sat: 9.00am to 1.00pm
Services not available
- Reset of POEMS/FAME password
- Updates of personal particulars
- Cheque Deposit
Jurong West
Jurong West Street 51
Singapore 640501
Email: jwest@phillip.com.sg
Mon – Fri: 9.00am to 6.00pm
Sat: 9.00am to 1.00pm
Marine Parade
Marine Parade Central
Singapore 440080
Email: marineparade@phillip.com.sg
Mon – Fri: 9.00am to 6.00pm
Sat: 9.00am to 1.00pm
Marsiling (Lite)
Woodlands St. 31
Singapore 730306
Email: marsiling@phillip.com.sg
Mon – Fri: 9.00am to 6.00pm
Sat: 9.00am to 1.00pm
Services not available
- Reset of POEMS/FAME password
- Updates of personal particulars
- Cheque Deposit
Northpoint City
Northpoint City, South Wing
Singapore 769098
Email: northpoint@phillip.com.sg
Mon – Fri: 9.00am to 6.00pm
Sat: 11.00am to 6.00pm
Sun: By appointment only
Closed on Public Holidays
Raffles Place
One Raffles Place
Singapore 048616
Email: raffles@phillip.com.sg
Mon – Fri: 9.00am to 6.00pm
Tai Seng (Lite)
#01-15
Singapore 539775
Email: taiseng@phillip.com.sg
Mon – Fri: 9.00am to 6.00pm
Sat: 9.00am to 1.00pm
Services not available
- Reset of POEMS/FAME password
- Updates of personal particulars
- Cheque Deposit
Toa Payoh
Toa Payoh Central
Singapore 310177
Email: tpy@phillip.com.sg
Mon – Fri: 9.00am to 6.00pm
Sat: 9.00am to 1.00pm
Phillip Wealth Advisory
#06-01
Singapore 178882
Email: talktophillip@phillip.com.sg
Mon – Fri: 9.00am to 6.00pm
Services not available
- Reset of POEMS/FAME password
- Updates of personal particulars
- Cheque Deposit