Contact Us

Customer Service Hotlines

6531 1555
8.45am to 5.30pm
Monday to Friday
talktophillip@phillip.com.sg

6338 3943 (日本語サービス)
Japanese speaking clients only

6531 1225
Night Desk: For trade execution for EUR/US/CA markets only

Phillip Futures
6538 0500
9.00am to 6.00pm
Monday to Friday

Dealing Team

Personal Data Protection

Feedback

 

24/7 Chatbot

Navigate through FAQs easily
  • Account types
  • Charges
  • Payment
  • Platforms

Unsuspend Account
Retrieve Account Number

Contact Us

Customer Service Hotlines

6531 1555
8.45am to 5.30pm
Monday to Friday
talktophillip@phillip.com.sg

6336 6597
(日本語サービス)
Japanese speaking clients only

6531 1225
Night Desk: For trade execution for EUR/US/CA markets only

Phillip Futures
6538 0500
9.00am to 6.00pm
Monday to Friday

Dealing Team

Personal Data Protection

Feedback

24/7 Chatbot

Navigate through FAQs easily
  • Account types
  • Charges
  • Payment
  • Platforms

Unsuspend Account
Retrieve Account Number

PSPL is regulated and supervised by The Monetary Authority of Singapore. In compliance with section 104 of the Securities and Futures Act (“SFA”) and the provisions of the Securities and Futures Regulations (“SFR”), we protect your monies and assets by keeping them in client segregated accounts separated from our own with proper record keeping and controls put in place.

Section 104A of the SFA provides that monies and assets belonging to customers are not available for payment of PSPL’s debts and shall not be liable to be paid or taken in execution under an order or a process of any court.
Generally, account suspension happens when:
  • Clients key in the wrong account number with the right password more than 3 times.
  • Clients key in the wrong password with the right account number more than 3 times.
You may re-activate your account by click here. Alternatively, you may contact our Customer Experience Team at 6531 1555 during office hours.

Note:Your password is case sensitive.
If you have forgotten your POEMS trading account password, here are 2 easy ways you may request for a new one here:

1. Via Email:

First, indicate your account number and answer three security questions. An email verification link will be sent to your registered email address. Click on the link provided in the email to confirm the request.

You will be redirected to a webpage to reset your password (note: an SMS token will be required to complete the process). You will be notified immediately via email when your password has been successfully reset.

2. Via Post:

Indicate your account number and answer three security questions. Your new password will be mailed to your registered mailing address within 3 - 5 working days.

If you have forgotten your Account number, please click here to retrieve the number. Alternatively, you may call us at 6531 1555 (between Monday to Friday, 8.45am to 5.30pm) to retrieve your Account number.
W-8 / W-9 Form

W-8 Form is a requirement by the US Inland Revenue Service for account holders to declare that the beneficiary owner of the amount received from US sources is not of US origin. Please note that US Persons are not eligible to trade in the US market through Phillip Securities Pte Ltd.

The form will remain in effect for a period starting on the date the form is signed and submitted and ending on the last day of the third succeeding calendar year. If a change in circumstances makes any information on the form incorrect, you must re-submit the appropriate form within 30 days of the change in circumstances.

W Series Forms (PDF)
1) W-8Ben rev 2017 (Individual)
2) W-8Ben-E rev 2017 (Corporate)
3) W-8IMY rev 2017 (Intermediary, Flow Though Entity)
4) W-9 (US Person)

W Series Form Instructions (PDF)
1) W-8Ben Instructions (Individual)
2) W-8Ben-E Instructions (Corporate)
3) W-8IMY Instructions (Intermediary, Flow Though Entity)
4) W-9 Instructions (US Person)

Access other W-8 forms

Options for Form Submission:

(1) Online submission on POEMS (applicable for Individual Account holder only)
W8 form can be accessed through POEMS 2.0, under Account Management > Online Forms > US Tax forms

(2) E-submission (applicable for Individual and Joint Account holders only)
Scanned copy of the duly completed form to be sent by the account holder from the email address as per our records to w8ben@phillip.com.sg.
Each of the joint account holders are to submit their own scanned copies of the W-8ben form from their respective email address on the same day.

(3) Physical submission
Trading account number to be written on the top right hand corner of the W-8 Form.
Original form to be filled out in blue ink and sent in together with a copy of your NRIC/Passport:

APU Dept. (Renewal of W-8Ben Form)
Phillip Securities Pte Ltd
250 North Bridge Road #06-00
Raffles City Tower Singapore 179101

Your Trading Representative’s contact information can be found on POEMS 2.0.

Upon logging in to POEMS 2.0, you may click on “Settings” located top right corner > “My Account” to check your Trading Representative’s contact details.

You may also click Phillip Chatbot (bottom right) and type 'remiser details' to retrieve your Trading Representative’s contact details.

Alternatively, you may call us at 6531 1555 (between Monday to Friday, 8.45am to 5.30pm) to retrieve your Trading Representative’s contact details.
You may contact your Trading Representative if you have enquiries regarding dealing matters. Other subjects which you may contact your Trading Representative regarding include:
  • Increase of Trading Limit
  • Corporate Actions (rights issue, etc.)
  • Order Submission through Trading Representative
  • Order Rejection
Forex/Futures

For Forex/Futures product & account enquiries, please call 6538 0500
For Forex/Future technical support, please call 6531 1788

CFD

For CFD enquiries, please call 6336 4564
POEMS stands for Phillip On-line Electronic Mart System. It is an intuitive, reliable and comprehensive suite of trading platforms designed to meet the needs of independent investors. Its user friendliness and powerful features allows you to take control of your investments conveniently and professionally, giving you trading precision and edge.

Learn more about the POEMS award-winning suite of trading platforms.
Anyone above the age of 18 years old is welcome, subject to no delinquent record, not insolvent or not blacklisted.
Yes, you may open an account through our Online Account Opening.
To facilitate the account opening process, we recommend that you prepare the following documents beforehand:
  • Passport with at least 6 month validity
  • Bank Account Information
    • Singapore Bank Account Details (DBS/POSB/OCBC/UOB/MAYBANK) OR
    • TT Details (TT Bank Name, Account Number & Currency Details)
  • Supporting document(s) for residential address issued within the last 3 months such as:
    • Telephone bills/Utility bills/Bank statement OR
    • Statement from any Financial Institutions in your country OR
    • Correspondence from any government bodies in your country

If your mailing address is different from your residential address, please provide additional supporting document(s) issued within the last 3 months that reflects your mailing address.

All copies of documentation have to be scanned or photographed from the original document.

Note: All supporting documents should be in English. Otherwise, all documents are required to be officially translated and certified by a qualified translator/translation company.

Raffles City Tower (By Appointment Only)

250 North Bridge Road,
#06-00, Raffles City Tower
Singapore 179101

Tel: 6533 6001

Email: rc@phillip.com.sg

Opening Hours
Mon – Fri: 9.00am to 6.00pm

Ang Mo Kio (By Appointment Only)

Blk 710A, Ang Mo Kio Ave 8
#01-2631 Singapore 561710
(Opposite Ang Mo Kio MRT Station)

Tel: 6812 1522

Email: amk@phillip.com.sg

Opening Hours
Mon – Fri: 9.00am to 6.00pm
Sat: 9.00am to 1.00pm

Boon Keng (By Appointment Only)

Blk 102 #01-264
Towner Road
Singapore 322102

Tel: 6812 1599

Email: boonkeng@phillip.com.sg

Opening Hours
Mon – Fri: 9.00am to 6.00pm
Sat: 9.00am to 1.00pm

Bukit Batok (By Appointment Only)

Blk 636, #01-10
Bukit Batok Central
Singapore 650636

Tel: 6812 1533

Email: bkbatok@phillip.com.sg

Opening Hours
Mon – Fri: 9.00am to 6.00pm
Sat: 9.00am to 1.00pm

Bukit Timah (Lite) (By Appointment Only)

1 Jalan Anak Bukit, Bukit Timah Plaza
#01-K31
Singapore 588996

Tel: 6208 6735

Email: bukittimah@phillip.com.sg

Opening Hours
Mon – Fri: 9.00am to 6.00pm
Sat: 9.00am to 1.00pm

Services not available

  • Reset of POEMS/FAME password
  • Updates of personal particulars
  • Cheque Deposit

Holland Drive (By Appointment Only)

Blk 43 #01-47
Holland Drive
Singapore 270043

Tel: 6812 1544

Email: hollanddrive@phillip.com.sg

Opening Hours
Mon – Fri: 9.00am to 6.00pm
Sat: 9.00am to 1.00pm

Jurong East (Lite) (Pending Relocation)

Blk 133, Jurong Gateway Road
#01-295 Singapore 600133

Tel: 6812 1540/1560

Email: jurongeast@phillip.com.sg

Opening Hours
Mon – Fri: 9.00am to 6.00pm
Sat: 9.00am to 1.00pm

Services not available

  • Reset of POEMS/FAME password
  • Updates of personal particulars
  • Cheque Deposit

Jurong West (By Appointment Only)

Blk 501 #01-275
Jurong West Street 51
Singapore 640501

Tel: 6812 1511

Email: jwest@phillip.com.sg

Opening Hours
Mon – Fri: 9.00am to 6.00pm
Sat: 9.00am to 1.00pm

Marine Parade (By Appointment Only)

Blk 80, #01-782
Marine Parade Central
Singapore 440080

Tel: 6812 1577

Email: marineparade@phillip.com.sg

Opening Hours
Mon – Fri: 9.00am to 6.00pm
Sat: 9.00am to 1.00pm

Marsiling (By Appointment Only)

Blk 306 #01-41
Woodlands St. 31
Singapore 730306

Tel: 6531 1555

Email: marsiling@phillip.com.sg

Opening Hours
Mon – Fri: 9.00am to 6.00pm
Sat: 9.00am to 1.00pm

Services not available

  • Reset of POEMS/FAME password
  • Updates of personal particulars
  • Cheque Deposit

Northpoint City (By Appointment Only)

930 Yishun Ave 2 #02-168
Northpoint City, South Wing
Singapore 769098

Tel: 6812 1588

Email: northpoint@phillip.com.sg

Opening Hours
Mon – Fri: 9.00am to 6.00pm
Sat: 11.00am to 6.00pm
Sun: By appointment only
Closed on Public Holidays

Raffles Place (By Appointment Only)

1 Raffles Place #03-20
One Raffles Place
Singapore 048616

Tel: 6812 1500

Email: raffles@phillip.com.sg

Opening Hours
Mon – Fri: 9.00am to 6.00pm

Tai Seng (Lite) (By Appointment Only)

18 Tai Seng Street,
#01-15
Singapore 539775

Tel: 6531 1555

Email: taiseng@phillip.com.sg

Opening Hours
Mon – Fri: 9.00am to 6.00pm
Sat: 9.00am to 1.00pm

Services not available

  • Reset of POEMS/FAME password
  • Updates of personal particulars
  • Cheque Deposit

Toa Payoh (By Appointment Only)

Blk 177, #01-132
Toa Payoh Central
Singapore 310177

Tel: 6812 1566

Email: tpy@phillip.com.sg

Opening Hours
Mon – Fri: 9.00am to 6.00pm
Sat: 9.00am to 1.00pm

Phillip Wealth Advisory (By Appointment Only)

Bugis Junction Towers
230 Victoria Street,
#04-01
Singapore 188024

Tel: 6531 1555

Email: talktophillip@phillip.com.sg

Opening Hours
Mon – Fri: 9.00am to 6.00pm

Services not available

  • Reset of POEMS/FAME password
  • Updates of personal particulars
  • Cheque Deposit