Contact Us

Customer Service Hotlines

6531 1555
Mon to Fri: 8.30am to 12.00am
Sat: 8:30am to 1:00pm
talktophillip@phillip.com.sg

6531 1276 (日本語サービス)
poems_otoiawase@phillip.com.sg
Japanese speaking clients only

6531 1225
Night Desk: For trade execution for EUR/US/CA markets only

Phillip Nova
6538 0500
9.00am to 6.00pm
Monday to Friday

Dealing Team

Personal Data Protection

Feedback

 

24/7 Chatbot

Navigate through FAQs easily
  • Account types
  • Charges
  • Payment
  • Platforms

Unsuspend Account
Retrieve Account Number

Contact Us

Customer Service Hotlines

6531 1555
8.45am to 12:00am
Monday to Friday
talktophillip@phillip.com.sg

6336 6597
(日本語サービス)
Japanese speaking clients only

6531 1225
Night Desk: For trade execution for EUR/US/CA markets only

Phillip Futures
6538 0500
9.00am to 6.00pm
Monday to Friday

Dealing Team

Personal Data Protection

Feedback

24/7 Chatbot

Navigate through FAQs easily
  • Account types
  • Charges
  • Payment
  • Platforms

Unsuspend Account
Retrieve Account Number

In light of the recent uncertainties in the global markets, please be assured that your monies and assets custodised with Phillip Securities Pte Ltd ("PSPL") are safe.

Our customers’ monies and assets, including those assets that are custodised with appointed foreign custodians, are safekept in accounts which are designated as trust accounts for customers in compliance with the MAS’ requirements under the Securities and Futures Act (“SFA”) and Securities and Futures (Licensing and Conduct of Business) Regulations. PSPL thereby protects customers’ monies and assets by keeping them in customer segregated accounts separate from PSPL’s own, with proper record keeping and controls put in place.

Section 104A of the SFA also provides that monies and assets belonging to customers are not available for payment of PSPL’s debts and shall not be liable to be paid or taken in execution under an order or a process of any court.

Protection of investor assets remains our utmost priority.

Thank you for trusting PhillipCapital to be your partner in finance.

POEMS, abbreviation for Phillip On-line Electronic Mart System, is an intuitive, reliable and comprehensive suite of trading platforms designed to meet the needs of independent investors. Its powerful and seamless features allow you to take control of your investments conveniently and professionally, giving you trading precision and edge.

Learn more about the award-winning suite of POEMS trading platforms.edge.

To protect our customers' accounts from unauthorised access, account suspension will occur after 3 unsuccessful attempts.

To unsuspend your account, please click here for more information. Alternatively, you may contact our Customer Experience Team at 6531 1555 for assistance.

If you have forgotten your POEMS trading account password, here are 2 easy ways you may request for a new password:

1) POEMS Website:
  • Visit our Online Password Reset service by clicking here
  • Select how you would like to receive your new password, either by Email or Post
  • Enter your POEMS Account number
  • Answer the security questions and follow the rest of the steps as indicated
2) POEMS Mobile Apps:
  • Launch your POEMS Mobile App and select ‘Forgot Password?’

Please click here to retrieve the Account number.

Alternatively, you may call our Customer Experience Team at 6531 1555 for assistance to retrieve your Account number.

W-8 / W-9 Form

W-8 Form is a requirement by the US Inland Revenue Service for account holders to declare that the beneficiary owner of the amount received from US sources is not of US origin. Please note that US Persons are not eligible to trade in the US market through Phillip Securities Pte Ltd.

The form will remain in effect for a period starting on the date the form is signed and submitted and ending on the last day of the third succeeding calendar year. If a change in circumstances makes any information on the form incorrect, you must re-submit the appropriate form within 30 days of the change in circumstances.

W Series Forms (PDF)
1) W-8Ben rev 2017 (Individual)
2) W-8Ben-E rev 2017 (Corporate)
3) W-8IMY rev 2017 (Intermediary, Flow Though Entity)
4) W-9 (US Person)

W Series Form Instructions (PDF)
1) W-8Ben Instructions (Individual)
2) W-8Ben-E Instructions (Corporate)
3) W-8IMY Instructions (Intermediary, Flow Though Entity)
4) W-9 Instructions (US Person)

Access other W-8 forms

Options for Form Submission:

(1) Online submission on POEMS (applicable for Individual Account holder only)

There are two ways to submit W8 form:

1) Login to POEMS 2.0 > Acct Mgmt > Stocks > Online Forms > Trade Assessment & Acknowledgement > US Tax forms

2) Login to POEMS Mobile 3 App > Me Tab > Forms


(2) E-submission (applicable for Individual and Joint Account holders only)

Scanned copy of the duly completed form to be sent by the account holder from the email address as per our records to w8ben@phillip.com.sg.
Each of the joint account holders are to submit their own scanned copies of the W-8ben form from their respective email address on the same day.


(3) Physical submission

The trading account number has to be written on the top right hand corner of the W-8 Form.

The original form should be filled out in blue ink and sent in together with a copy of your NRIC/Passport:


APU Dept. (Renewal of W-8Ben Form)
Phillip Securities Pte Ltd
250 North Bridge Road #06-00
Raffles City Tower Singapore 179101

Your Trading Representative’s contact information can be retrieved via the methods shown below:

1) Login to POEMS 2.0 > My Setting > Contact Us

2) On POEMS 2.0 Homepage, click Phillip Chatbot (Orange logo located on the right screen) and type 'remiser details' to retrieve your Trading Representative’s contact details.

3) Login to POEMS Mobile 2 app > tap on the Menu > Help > Call Broker.

4) Login to POEMS Mobile 3 app > Me Tab > Support > Help Service > Call Broker.

Alternatively, you may call us at 6531 1555 for assistance to retrieve your Trading Representative’s contact details.

You may contact your Trading Representative if you have enquiries regarding dealing matters such as the below:

  • Increase of Trading Limit
  • Corporate Actions (rights issue, etc.)
  • Order Submission through Trading Representative
  • Order Rejection

Forex/Futures (Phillip Nova)

For Forex/Futures product & account enquiries, please call 6538 0500
For Forex/Future technical support, please call 6597 3241


CFD

For trading CFDs under Phillip Nova, please call 6538 0500.
For trading CFDs under Phillip Securities, please call 6336 4564.

Anyone above the age of 18 years old is welcome, subject to no delinquent record, not insolvent or not blacklisted.
Yes, you may open a trading account through our Online Account Opening.
To facilitate the account opening process, we recommend that you prepare the following documents beforehand:
  • Passport with at least 6 month validity
  • Bank Account Information
    • Singapore Bank Account Details (DBS/POSB/OCBC/UOB/MAYBANK) OR
    • TT Details (TT Bank Name, Account Number & Currency Details)
  • Supporting document(s) for residential address issued within the last 3 months such as:
    • Telephone bills/Utility bills/Bank statement OR
    • Statement from any Financial Institutions in your country OR
    • Correspondence from any government bodies in your country

If your mailing address is different from your residential address, please provide additional supporting document(s) issued within the last 3 months that reflects your mailing address.

All copies of documentation have to be scanned or photographed from the original document.

Note: All supporting documents should be in English. Otherwise, all documents are required to be officially translated and certified by a qualified translator/translation company.

You may check out our latest promotions by clicking on this link.

All the orders received prior to market open will be routed and protected versus the stock’s primary listing exchange market opening print. There may be a delay in the opening for certain stocks in the primary exchange which results in these counters not opening at 9.30am sharp.

However, you may still see transactions executed off the primary exchange before the official open, and these transactions are required to be reported under US Securities and Exchange Commission (SEC) regulation. Any activities taking place prior to the primary market open that is reported to the tape are from alternative display facilities or dark pools. These trades are reported to the tape because under SEC rules, every stock transaction must be reported to a consolidated data feed, whether it occurs on an exchange, like the Nasdaq or Intercontinental Exchange Inc’s (ICE.N) New York Stock Exchange (NYSE), or in a dark pool. Off-exchange trades are reported through Trade Reporting Facilities (TRFs) run by Nasdaq and NYSE in conjunction with FINRA.

Similarly, the high and low of the day for certain counters may be executed off the primary exchange and may not be taken as official primary executed prices.

Raffles City Tower

250 North Bridge Road,
#06-00, Raffles City Tower
Singapore 179101
Tel: 6812 1551 (Wealth Advisory)
Tel: 6533 6001 (Reception)
Email: rc@phillip.com.sg
Opening Hours
Mon – Fri: 9.00am to 6.00pm

Ang Mo Kio

Blk 710A, Ang Mo Kio Ave 8
#01-2631 Singapore 561710
(Opposite Ang Mo Kio MRT Station)
Tel: 6812 1522
Email: amk@phillip.com.sg
Opening Hours
Mon – Fri: 9.00am to 6.00pm
Sat: 9.00am to 1.00pm

Boon Keng

Blk 102 #01-264
Towner Road
Singapore 322102
Tel: 6812 1599
Email: boonkeng@phillip.com.sg
Opening Hours
Mon – Fri: 9.00am to 6.00pm
Sat: 9.00am to 1.00pm

Bukit Batok

Blk 636, #01-10
Bukit Batok Central
Singapore 650636
Tel: 6812 1533
Email: bkbatok@phillip.com.sg
Opening Hours
Mon – Fri: 9.00am to 6.00pm
Sat: 9.00am to 1.00pm

Bukit Timah (Lite)

1 Jalan Anak Bukit, Bukit Timah Plaza
#01-K31
Singapore 588996
Tel: 6208 6735
Email: bukittimah@phillip.com.sg
Opening Hours
Mon – Fri: 9.00am to 6.00pm
Sat: 9.00am to 1.00pm
After opening hours – By appointment only.

Services not available

  • Reset of POEMS/FAME password
  • Updates of personal particulars
  • Cheque Deposit

Holland Drive

Blk 43 #01-47
Holland Drive
Singapore 270043
Tel: 6812 1544
Email: hollanddrive@phillip.com.sg
Opening Hours
Mon – Fri: 9.00am to 6.00pm
Sat: 9.00am to 1.00pm

Westgate Tower (Lite)

1 Gateway Drive
#10-14 Westgate Tower
Singapore 608531
Tel: 6812 1540/1560
Email: jurongeast@phillip.com.sg
Opening Hours
Mon – Fri: 9.00am to 6.00pm
Sat: 9.00am to 1.00pm

Services not available

  • Reset of POEMS/FAME password
  • Updates of personal particulars
  • Cheque Deposit

Jurong West

Blk 501 #01-275
Jurong West Street 51
Singapore 640501
Tel: 6812 1511
Email: jwest@phillip.com.sg
Opening Hours
Mon – Fri: 9.00am to 6.00pm
Sat: 9.00am to 1.00pm

Marine Parade

Blk 80, #01-782
Marine Parade Central
Singapore 440080
Tel: 6812 1577
Email: marineparade@phillip.com.sg
Opening Hours
Mon – Fri: 9.00am to 6.00pm
Sat: 9.00am to 1.00pm

Marsiling (Lite)

Blk 306 #01-41
Woodlands St. 31
Singapore 730306
Tel: 6531 1555
Email: marsiling@phillip.com.sg
Opening Hours
Mon – Fri: 9.00am to 6.00pm
Sat: 9.00am to 1.00pm

Services not available

  • Reset of POEMS/FAME password
  • Updates of personal particulars
  • Cheque Deposit

Northpoint City

930 Yishun Ave 2 #02-168
Northpoint City, South Wing
Singapore 769098
Tel: 6812 1588
Email: northpoint@phillip.com.sg
Opening Hours
Mon – Fri: 9.00am to 6.00pm
Sat: 11.00am to 6.00pm
Sun: By appointment only
Closed on Public Holidays

Raffles Place

1 Raffles Place #03-20
One Raffles Place
Singapore 048616
Tel: 6812 1500
Email: raffles@phillip.com.sg
Opening Hours
Mon – Fri: 9.00am to 6.00pm

Tai Seng (Lite)

18 Tai Seng Street,
#01-15
Singapore 539775
Tel: 8020 2316 / 8020 2410
Email: taiseng@phillip.com.sg
Opening Hours
Mon – Fri: 9.00am to 6.00pm
Sat: 9.00am to 1.00pm

Services not available

  • Reset of POEMS/FAME password
  • Updates of personal particulars
  • Cheque Deposit

Toa Payoh

Blk 177, #01-132
Toa Payoh Central
Singapore 310177
Tel: 6812 1566
Email: tpy@phillip.com.sg
Opening Hours
Mon – Fri: 9.00am to 6.00pm
Sat: 9.00am to 1.00pm

Phillip Wealth Advisory

2 Stamford Road,
#06-01
Singapore 178882
Tel: 6531 1555
Email: talktophillip@phillip.com.sg
Opening Hours
Mon – Fri: 9.00am to 6.00pm

Services not available

  • Reset of POEMS/FAME password
  • Updates of personal particulars
  • Cheque Deposit

Contact us to Open an Account

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IMPORTANT INFORMATION

This material is provided by Phillip Capital Management (S) Ltd (“PCM”) for general information only and does not constitute a recommendation, an offer to sell, or a solicitation of any offer to invest in any of the exchange-traded fund (“ETF”) or the unit trust (“Products”) mentioned herein. It does not have any regard to your specific investment objectives, financial situation and any of your particular needs. You should read the Prospectus and the accompanying Product Highlights Sheet (“PHS”) for key features, key risks and other important information of the Products and obtain advice from a financial adviser (“FA“) pursuant to a separate engagement before making a commitment to invest in the Products. In the event that you choose not to obtain advice from a FA, you should assess whether the Products are suitable for you before proceeding to invest. A copy of the Prospectus and PHS are available from PCM, any of its Participating Dealers (“PDs“) for the ETF, or any of its authorised distributors for the unit trust managed by PCM.  

An ETF is not like a typical unit trust as the units of the ETF (the “Units“) are to be listed and traded like any share on the Singapore Exchange Securities Trading Limited (“SGX-ST”). Listing on the SGX-ST does not guarantee a liquid market for the Units which may be traded at prices above or below its NAV or may be suspended or delisted. Investors may buy or sell the Units on SGX-ST when it is listed. Investors cannot create or redeem Units directly with PCM and have no rights to request PCM to redeem or purchase their Units. Creation and redemption of Units are through PDs if investors are clients of the PDs, who have no obligation to agree to create or redeem Units on behalf of any investor and may impose terms and conditions in connection with such creation or redemption orders. Please refer to the Prospectus of the ETF for more details.  

Investments are subject to investment risks including the possible loss of the principal amount invested. The purchase of a unit in a fund is not the same as placing your money on deposit with a bank or deposit-taking company. There is no guarantee as to the amount of capital invested or return received. The value of the units and the income accruing to the units may fall or rise. Past performance is not necessarily indicative of the future or likely performance of the Products. There can be no assurance that investment objectives will be achieved.  

Where applicable, fund(s) may invest in financial derivatives and/or participate in securities lending and repurchase transactions for the purpose of hedging and/or efficient portfolio management, subject to the relevant regulatory requirements. PCM reserves the discretion to determine if currency exposure should be hedged actively, passively or not at all, in the best interest of the Products.  

The regular dividend distributions, out of either income and/or capital, are not guaranteed and subject to PCM’s discretion. Past payout yields and payments do not represent future payout yields and payments. Such dividend distributions will reduce the available capital for reinvestment and may result in an immediate decrease in the net asset value (“NAV”) of the Products. Please refer to <www.phillipfunds.com> for more information in relation to the dividend distributions.  

The information provided herein may be obtained or compiled from public and/or third party sources that PCM has no reason to believe are unreliable. Any opinion or view herein is an expression of belief of the individual author or the indicated source (as applicable) only. PCM makes no representation or warranty that such information is accurate, complete, verified or should be relied upon as such. The information does not constitute, and should not be used as a substitute for tax, legal or investment advice.  

The information herein are not for any person in any jurisdiction or country where such distribution or availability for use would contravene any applicable law or regulation or would subject PCM to any registration or licensing requirement in such jurisdiction or country. The Products is not offered to U.S. Persons. PhillipCapital Group of Companies, including PCM, their affiliates and/or their officers, directors and/or employees may own or have positions in the Products. Any member of the PhillipCapital Group of Companies may have acted upon or used the information, analyses and opinions herein before they have been published. 

This advertisement has not been reviewed by the Monetary Authority of Singapore.  

 

Phillip Capital Management (S) Ltd (Co. Reg. No. 199905233W)  
250 North Bridge Road #06-00, Raffles City Tower ,Singapore 179101 
Tel: (65) 6230 8133 Fax: (65) 65383066 www.phillipfunds.com