Contact Us

Customer Service Hotlines

6531 1555
Mon to Fri: 8.30am to 12.00am
Sat: 8:30am to 1:00pm
talktophillip@phillip.com.sg

6531 1276 (日本語サービス)
poems_otoiawase@phillip.com.sg
Japanese speaking clients only

6531 1225
Night Desk: For trade execution for EUR/US/CA markets only

Phillip Nova
6538 0500
9.00am to 6.00pm
Monday to Friday

Dealing Team

Personal Data Protection

Feedback

 

24/7 Chatbot

Navigate through FAQs easily
  • Account types
  • Charges
  • Payment
  • Platforms

Unsuspend Account
Retrieve Account Number

Contact Us

Customer Service Hotlines

6531 1555
8.45am to 12:00am
Monday to Friday
talktophillip@phillip.com.sg

6336 6597
(日本語サービス)
Japanese speaking clients only

6531 1225
Night Desk: For trade execution for EUR/US/CA markets only

Phillip Futures
6538 0500
9.00am to 6.00pm
Monday to Friday

Dealing Team

Personal Data Protection

Feedback

24/7 Chatbot

Navigate through FAQs easily
  • Account types
  • Charges
  • Payment
  • Platforms

Unsuspend Account
Retrieve Account Number

In light of the recent uncertainties in the global markets, please be assured that your monies and assets custodised with Phillip Securities Pte Ltd ("PSPL") are safe.

Our customers’ monies and assets, including those assets that are custodised with appointed foreign custodians, are safekept in accounts which are designated as trust accounts for customers in compliance with the MAS’ requirements under the Securities and Futures Act (“SFA”) and Securities and Futures (Licensing and Conduct of Business) Regulations. PSPL thereby protects customers’ monies and assets by keeping them in customer segregated accounts separate from PSPL’s own, with proper record keeping and controls put in place.

Section 104A of the SFA also provides that monies and assets belonging to customers are not available for payment of PSPL’s debts and shall not be liable to be paid or taken in execution under an order or a process of any court.

Protection of investor assets remains our utmost priority.

Thank you for trusting PhillipCapital to be your partner in finance.

To protect our customers' accounts from unauthorised access, account suspension will occur after 3 unsuccessful attempts.

To unsuspend your account, please click here for more information. Alternatively, you may contact our Customer Experience Team at 6531 1555 for assistance.

If you have forgotten your POEMS trading account password, here are 2 easy ways you may request for a new one here:

1. Via Email:

First, indicate your account number and answer three security questions. An email verification link will be sent to your registered email address. Click on the link provided in the email to confirm the request.

You will be redirected to a webpage to reset your password (note: an SMS token will be required to complete the process). You will be notified immediately via email when your password has been successfully reset.

2. Via Post:

Indicate your account number and answer three security questions. Your new password will be mailed to your registered mailing address within 3 - 5 working days.

If you have forgotten your Account number, please click here to retrieve the number. Alternatively, you may call us at 6531 1555 for assistance to retrieve your Account number.
W-8 / W-9 Form

W-8 Form is a requirement by the US Inland Revenue Service for account holders to declare that the beneficiary owner of the amount received from US sources is not of US origin. Please note that US Persons are not eligible to trade in the US market through Phillip Securities Pte Ltd.

The form will remain in effect for a period starting on the date the form is signed and submitted and ending on the last day of the third succeeding calendar year. If a change in circumstances makes any information on the form incorrect, you must re-submit the appropriate form within 30 days of the change in circumstances.

W Series Forms (PDF)
1) W-8Ben rev 2017 (Individual)
2) W-8Ben-E rev 2017 (Corporate)
3) W-8IMY rev 2017 (Intermediary, Flow Though Entity)
4) W-9 (US Person)

W Series Form Instructions (PDF)
1) W-8Ben Instructions (Individual)
2) W-8Ben-E Instructions (Corporate)
3) W-8IMY Instructions (Intermediary, Flow Though Entity)
4) W-9 Instructions (US Person)

Access other W-8 forms

Options for Form Submission:

(1) Online submission on POEMS (applicable for Individual Account holder only)
W8 form can be accessed through POEMS 2.0, under Acct Mgmt > Stocks > Online Forms > Trade Accessment & Acknowledgement > US Tax forms

(2) E-submission (applicable for Individual and Joint Account holders only)
Scanned copy of the duly completed form to be sent by the account holder from the email address as per our records to w8ben@phillip.com.sg.
Each of the joint account holders are to submit their own scanned copies of the W-8ben form from their respective email address on the same day.

(3) Physical submission
Trading account number to be written on the top right hand corner of the W-8 Form.
Original form to be filled out in blue ink and sent in together with a copy of your NRIC/Passport:

APU Dept. (Renewal of W-8Ben Form)
Phillip Securities Pte Ltd
250 North Bridge Road #06-00
Raffles City Tower Singapore 179101

Your Trading Representative’s contact information can be found on POEMS 2.0.

Upon logging in to POEMS 2.0, you may click on “Settings” located top right corner > “My Account” to check your Trading Representative’s contact details.

You may also click Phillip Chatbot (bottom right) and type 'remiser details' to retrieve your Trading Representative’s contact details.

Alternatively, you may call us at 6531 1555 for assistance to retrieve your Trading Representative’s contact details.
You may contact your Trading Representative if you have enquiries regarding dealing matters. Other subjects which you may contact your Trading Representative regarding include:
  • Increase of Trading Limit
  • Corporate Actions (rights issue, etc.)
  • Order Submission through Trading Representative
  • Order Rejection
Forex/Futures

For Forex/Futures product & account enquiries, please call 6538 0500
For Forex/Future technical support, please call 6531 1788

CFD

For CFD enquiries, please call 6336 4564
POEMS stands for Phillip On-line Electronic Mart System. It is an intuitive, reliable and comprehensive suite of trading platforms designed to meet the needs of independent investors. Its user friendliness and powerful features allows you to take control of your investments conveniently and professionally, giving you trading precision and edge.

Learn more about the POEMS award-winning suite of trading platforms.
Anyone above the age of 18 years old is welcome, subject to no delinquent record, not insolvent or not blacklisted.
Yes, you may open an account through our Online Account Opening.
To facilitate the account opening process, we recommend that you prepare the following documents beforehand:
  • Passport with at least 6 month validity
  • Bank Account Information
    • Singapore Bank Account Details (DBS/POSB/OCBC/UOB/MAYBANK) OR
    • TT Details (TT Bank Name, Account Number & Currency Details)
  • Supporting document(s) for residential address issued within the last 3 months such as:
    • Telephone bills/Utility bills/Bank statement OR
    • Statement from any Financial Institutions in your country OR
    • Correspondence from any government bodies in your country

If your mailing address is different from your residential address, please provide additional supporting document(s) issued within the last 3 months that reflects your mailing address.

All copies of documentation have to be scanned or photographed from the original document.

Note: All supporting documents should be in English. Otherwise, all documents are required to be officially translated and certified by a qualified translator/translation company.

All the orders received prior to market open will be routed and protected versus the stock’s primary listing exchange market opening print. There may be a delay in the opening for certain stocks in the primary exchange which results in these counters not opening at 9.30am sharp.

However, you may still see transactions executed off the primary exchange before the official open, and these transactions are required to be reported under US Securities and Exchange Commission (SEC) regulation. Any activities taking place prior to the primary market open that is reported to the tape are from alternative display facilities or dark pools. These trades are reported to the tape because under SEC rules, every stock transaction must be reported to a consolidated data feed, whether it occurs on an exchange, like the Nasdaq or Intercontinental Exchange Inc’s (ICE.N) New York Stock Exchange (NYSE), or in a dark pool. Off-exchange trades are reported through Trade Reporting Facilities (TRFs) run by Nasdaq and NYSE in conjunction with FINRA.

Similarly, the high and low of the day for certain counters may be executed off the primary exchange and may not be taken as official primary executed prices.

Raffles City Tower

250 North Bridge Road,
#06-00, Raffles City Tower
Singapore 179101
Tel: 6812 1551 (Wealth Advisory)
Tel: 6533 6001 (Reception)
Email: rc@phillip.com.sg
Opening Hours
Mon – Fri: 9.00am to 6.00pm

Ang Mo Kio

Blk 710A, Ang Mo Kio Ave 8
#01-2631 Singapore 561710
(Opposite Ang Mo Kio MRT Station)
Tel: 6812 1522
Email: amk@phillip.com.sg
Opening Hours
Mon – Fri: 9.00am to 6.00pm
Sat: 9.00am to 1.00pm

Boon Keng

Blk 102 #01-264
Towner Road
Singapore 322102
Tel: 6812 1599
Email: boonkeng@phillip.com.sg
Opening Hours
Mon – Fri: 9.00am to 6.00pm
Sat: 9.00am to 1.00pm

Bukit Batok

Blk 636, #01-10
Bukit Batok Central
Singapore 650636
Tel: 6812 1533
Email: bkbatok@phillip.com.sg
Opening Hours
Mon – Fri: 9.00am to 6.00pm
Sat: 9.00am to 1.00pm

Bukit Timah (Lite)

1 Jalan Anak Bukit, Bukit Timah Plaza
#01-K31
Singapore 588996
Tel: 6208 6735
Email: bukittimah@phillip.com.sg
Opening Hours
Mon – Fri: 9.00am to 6.00pm
Sat: 9.00am to 1.00pm
After opening hours – By appointment only.

Services not available

  • Reset of POEMS/FAME password
  • Updates of personal particulars
  • Cheque Deposit

Holland Drive

Blk 43 #01-47
Holland Drive
Singapore 270043
Tel: 6812 1544
Email: hollanddrive@phillip.com.sg
Opening Hours
Mon – Fri: 9.00am to 6.00pm
Sat: 9.00am to 1.00pm

Westgate Tower (Lite)

1 Gateway Drive
#10-14 Westgate Tower
Singapore 608531
Tel: 6812 1540/1560
Email: jurongeast@phillip.com.sg
Opening Hours
Mon – Fri: 9.00am to 6.00pm
Sat: 9.00am to 1.00pm

Services not available

  • Reset of POEMS/FAME password
  • Updates of personal particulars
  • Cheque Deposit

Jurong West

Blk 501 #01-275
Jurong West Street 51
Singapore 640501
Tel: 6812 1511
Email: jwest@phillip.com.sg
Opening Hours
Mon – Fri: 9.00am to 6.00pm
Sat: 9.00am to 1.00pm

Marine Parade

Blk 80, #01-782
Marine Parade Central
Singapore 440080
Tel: 6812 1577
Email: marineparade@phillip.com.sg
Opening Hours
Mon – Fri: 9.00am to 6.00pm
Sat: 9.00am to 1.00pm

Marsiling (Lite)

Blk 306 #01-41
Woodlands St. 31
Singapore 730306
Tel: 6531 1555
Email: marsiling@phillip.com.sg
Opening Hours
Mon – Fri: 9.00am to 6.00pm
Sat: 9.00am to 1.00pm

Services not available

  • Reset of POEMS/FAME password
  • Updates of personal particulars
  • Cheque Deposit

Northpoint City

930 Yishun Ave 2 #02-168
Northpoint City, South Wing
Singapore 769098
Tel: 6812 1588
Email: northpoint@phillip.com.sg
Opening Hours
Mon – Fri: 9.00am to 6.00pm
Sat: 11.00am to 6.00pm
Sun: By appointment only
Closed on Public Holidays

Raffles Place

1 Raffles Place #03-20
One Raffles Place
Singapore 048616
Tel: 6812 1500
Email: raffles@phillip.com.sg
Opening Hours
Mon – Fri: 9.00am to 6.00pm

Tai Seng (Lite)

18 Tai Seng Street,
#01-15
Singapore 539775
Tel: 8020 2316 / 8020 2410
Email: taiseng@phillip.com.sg
Opening Hours
Mon – Fri: 9.00am to 6.00pm
Sat: 9.00am to 1.00pm

Services not available

  • Reset of POEMS/FAME password
  • Updates of personal particulars
  • Cheque Deposit

Toa Payoh

Blk 177, #01-132
Toa Payoh Central
Singapore 310177
Tel: 6812 1566
Email: tpy@phillip.com.sg
Opening Hours
Mon – Fri: 9.00am to 6.00pm
Sat: 9.00am to 1.00pm

Phillip Wealth Advisory

2 Stamford Road,
#06-01
Singapore 178882
Tel: 6531 1555
Email: talktophillip@phillip.com.sg
Opening Hours
Mon – Fri: 9.00am to 6.00pm

Services not available

  • Reset of POEMS/FAME password
  • Updates of personal particulars
  • Cheque Deposit