In light of the recent uncertainties in the global markets, please be assured that your monies and assets custodised with Phillip Securities Pte Ltd ("PSPL") are safe.

Our customers’ monies and assets, including those assets that are custodised with appointed foreign custodians, are safekept in accounts which are designated as trust accounts for customers in compliance with the MAS’ requirements under the Securities and Futures Act (“SFA”) and Securities and Futures (Licensing and Conduct of Business) Regulations. PSPL thereby protects customers’ monies and assets by keeping them in customer segregated accounts separate from PSPL’s own, with proper record keeping and controls put in place.

Section 104A of the SFA also provides that monies and assets belonging to customers are not available for payment of PSPL’s debts and shall not be liable to be paid or taken in execution under an order or a process of any court.

Protection of investor assets remains our utmost priority.

Thank you for trusting PhillipCapital to be your partner in finance.

POEMS, abbreviation for Phillip On-line Electronic Mart System, is an intuitive, reliable and comprehensive suite of trading platforms designed to meet the needs of independent investors. Its powerful and seamless features allow you to take control of your investments conveniently and professionally, giving you trading precision and edge.

Learn more about the award-winning suite of POEMS trading platforms.edge.

To protect our customers' accounts from unauthorised access, account suspension will occur after 3 unsuccessful attempts.

To unsuspend your account, please click here for more information. Alternatively, you may contact our Customer Experience Team at 6531 1555 for assistance.

If you have forgotten your POEMS trading account password, here are 2 easy ways you may request for a new password:

1) POEMS Website:

• Visit our Online Password Reset service by clicking here
• Select how you would like to receive your new password, either by Email or Post
• Enter your POEMS Account number
• Answer the security questions and follow the rest of the steps as indicated

2) POEMS Mobile Apps:

• Launch your POEMS Mobile App and select ‘Forgot Password?’

Please click here to retrieve the Account number.

Alternatively, you may call our Customer Experience Team at 6531 1555 for assistance to retrieve your Account number.

W-8 / W-9 Form

W-8 Form is a requirement by the US Inland Revenue Service for account holders to declare that the beneficiary owner of the amount received from US sources is not of US origin. Please note that US Persons are not eligible to trade in the US market through Phillip Securities Pte Ltd.

The form will remain in effect for a period starting on the date the form is signed and submitted and ending on the last day of the third succeeding calendar year. If a change in circumstances makes any information on the form incorrect, you must re-submit the appropriate form within 30 days of the change in circumstances.

W Series Forms (PDF)
1) W-8Ben rev 2017 (Individual)
2) W-8Ben-E rev 2017 (Corporate)
3) W-8IMY rev 2017 (Intermediary, Flow Though Entity)
4) W-9 (US Person)

W Series Form Instructions (PDF)
1) W-8Ben Instructions (Individual)
2) W-8Ben-E Instructions (Corporate)
3) W-8IMY Instructions (Intermediary, Flow Though Entity)
4) W-9 Instructions (US Person)

Access other W-8 forms

Options for Form Submission:

(1) Online submission on POEMS (applicable for Individual Account holder only)

There are two ways to submit W8 form:

1) Login to POEMS 2.0 > Acct Mgmt > Stocks > Online Forms > Trade Assessment & Acknowledgement > US Tax forms

2) Login to POEMS Mobile 3 App > Me Tab > Forms

(2) E-submission (applicable for Individual and Joint Account holders only)

Scanned copy of the duly completed form to be sent by the account holder from the email address as per our records to w8ben@phillip.com.sg.
Each of the joint account holders are to submit their own scanned copies of the W-8ben form from their respective email address on the same day.

(3) Physical submission

The trading account number has to be written on the top right hand corner of the W-8 Form.

The original form should be filled out in blue ink and sent in together with a copy of your NRIC/Passport:

APU Dept. (Renewal of W-8Ben Form)
Phillip Securities Pte Ltd
250 North Bridge Road #06-00
Raffles City Tower Singapore 179101

Your Trading Representative’s contact information can be retrieved via the methods shown below:

1) Login to POEMS 2.0 > My Setting > Contact Us

2) On POEMS 2.0 Homepage, click Phillip Chatbot (Orange logo located on the right screen) and type 'remiser details' to retrieve your Trading Representative’s contact details.

3) Login to POEMS Mobile 2 app > tap on the Menu > Help > Call Broker.

4) Login to POEMS Mobile 3 app > Me Tab > Support > Help Service > Call Broker.

Alternatively, you may call us at 6531 1555 for assistance to retrieve your Trading Representative’s contact details.

You may contact your Trading Representative if you have enquiries regarding dealing matters such as the below:

• Increase of Trading Limit
• Corporate Actions (rights issue, etc.)
• Order Submission through Trading Representative
• Order Rejection

Forex/Futures (Phillip Nova)

For Forex/Futures product & account enquiries, please call 6538 0500
For Forex/Future technical support, please call 6597 3241

CFD

For trading CFDs under Phillip Nova, please call 6538 0500.
For trading CFDs under Phillip Securities, please call 6336 4564.

Yes, you may.  

Yes, you may open a trading account through our Online Account Opening.
To facilitate the account opening process, we recommend that you prepare the following documents beforehand:

• Passport with at least 6 month validity
• Bank Account Information
• Singapore Bank Account Details (DBS/POSB/OCBC/UOB/MAYBANK) OR
• TT Details (TT Bank Name, Account Number & Currency Details)
• Supporting document(s) for residential address issued within the last 3 months such as:
• Telephone bills/Utility bills/Bank statement OR
• Statement from any Financial Institutions in your country OR
• Correspondence from any government bodies in your country

If your mailing address is different from your residential address, please provide additional supporting document(s) issued within the last 3 months that reflects your mailing address.

All copies of documentation have to be scanned or photographed from the original document.

Note: All supporting documents should be in English. Otherwise, all documents are required to be officially translated and certified by a qualified translator/translation company.

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All the orders received prior to market open will be routed and protected versus the stock’s primary listing exchange market opening print. There may be a delay in the opening for certain stocks in the primary exchange which results in these counters not opening at 9.30am sharp.

However, you may still see transactions executed off the primary exchange before the official open, and these transactions are required to be reported under US Securities and Exchange Commission (SEC) regulation. Any activities taking place prior to the primary market open that is reported to the tape are from alternative display facilities or dark pools. These trades are reported to the tape because under SEC rules, every stock transaction must be reported to a consolidated data feed, whether it occurs on an exchange, like the Nasdaq or Intercontinental Exchange Inc’s (ICE.N) New York Stock Exchange (NYSE), or in a dark pool. Off-exchange trades are reported through Trade Reporting Facilities (TRFs) run by Nasdaq and NYSE in conjunction with FINRA.

Similarly, the high and low of the day for certain counters may be executed off the primary exchange and may not be taken as official primary executed prices.