POEMS-Quick-Ref-Guide-Banner

Password Reset

Method 1:
Via Login Panel

POEMS Website » “Forgot Password” » Select delivery method – “By Email” / “By Post”

Method 2:
Via Chatbot

POEMS Website » Click on the Chatbot icon » “Forgot My Password” » “Reset Password”

Account Unsuspension / Retrieval

POEMS Website » Click on the Chatbot icon » “Unsuspend/Retrieve Acct” » Select your desired action

Frequently Asked Questions(FAQs)

POEMS Website » “FAQs” (above menu bar)

Stay Up to Date with New POEMS Releases

POEMS Website » “Platforms” » “Release Notes”

Platform Tutorial Videos

POEMS Website » “Education” » “Video Tutorials” » “Platforms”

Via POEMS2.0

Update Your Email / Contact Number

Login to POEMS 2.0 » “My Settings”
(top right hand corner of your browser) »
“My Account” » “Update Particulars”

Retrieving Your e-Statements

Login to POEMS 2.0 » “Acct Mgmt” » “e-Statements”

Submit W-8 Ben Form

Login to POEMS 2.0 » “Acct Mgmt” » “Online Forms” » “U.S. Tax Forms” » “W-8 Ben Form”

Funding Your Account with eNETS

Login to POEMS 2.0 » “Acct Mgmt” » “Deposit Fund” » “eNETS”

Submit CAR & CKA Form / RWS Acknowledgement Form

Login to POEMS 2.0 » “Acct Mgmt” » “Stocks” » “CAR & CKA Form” / “RWS Acknowledgement”

Updating SRS / CPF Account Number

Login to POEMS 2.0 » “My Settings” » “My Account” » “Bank A/C Information”

Opt In for Multi-Currency Facility (Currency Conversion)

Login to POEMS 2.0 » “Acct Mgmt” » “Stocks” » “Currency Conversion”

POEMS Rewards Redemption of
POEMS Rewards Items
Subscription to
Live Prices

Login to POEMS 2.0 » “Rewards” » “New Rewards Subscription” » Redeem Rewards item or subscribe to Live Prices (whereupon you may proceed to make payment)

Opt In for Excess Funds Management Facility

Login to POEMS 2.0 » “Acct Mgmt” » “Online Forms” » “Excess Fund Authorization”

Set Up POEMS Digital Token (Two-Factor Authentication)

Login to POEMS Mobile 2.0 » “Settings” » “POEMS Digital Token”

For more information about POEMS Digital Token, please visit: https://www.poems.com.sg/poems-digital-token/