Important Announcements
Notice: OTP Email Delivery Issue for Online Password Reset (Microsoft Email Users)
Last Updated: November 13, 2026Please be informed that POEMS is currently experiencing an issue with the delivery of One-Time Password (OTP) emails for clients using Microsoft email services, such as Outlook, when performing an Online Password Reset.
Clients using other email services, such as Gmail, are not affected and should continue to receive their OTP emails as usual.
We apologise for any inconvenience caused and appreciate your patience and understanding.
