Payment Instructions

Important Notices

  • Transfers of funds from a bank account in your own name
  • Payments with missing or incorrect references require manual processing and will incur an administration fee of S$20 + GST debited to your account.
  • If PSPL is unable to identify the account for the funds, the amount may be rejected after three (3) business days.
    • Any bank charges will be borne by you.
    • PSPL is not responsible for any losses, charges, or delays resulting from rejected or delayed payments.

Reference Formatting Guide (The “7-Digit” Rule)

PSPL processes deposits strictly based on the trading account number stated in the payment reference. Do not include names, descriptions, or symbols and note the following:

  • Standard Format: Accounts with fewer than 7 digits (e.g. 123456), should add a leading zero → 0123456.
  • Product Specific Account
    • For CFD Accounts, you are required to add CFD at the end of your account number (e.g. 0123456CFD)
    • For Unit Trust Accounts, you are required to add UT at the end of your account number: (e.g. 0123456UT)
  1. Login → Me Tab → Deposit Funds → Generate PayNow QR
  2. Transaction reference will be auto-filled with your 7-digit account number (do not amend)
~15 minutes

Frequently Asked Questions

Refund processing timelines after rejection are as follow:

  • PayNow: up to 1 week
  • Other Payment modes: at least 2 weeks

During the refund process, the funds will be held and is unavailable for use.

Funds received during these windows will be processed once the windows close.

  • Daily Maintenance (All): 05:00 AM – 06:00 AM & 11:30 PM – 12:00 AM.
  • CFD Additional: Mon–Fri (06:00 AM – 06:40 AM) & Saturday 6:00 AM to Monday 7:00 AM
If you fail to pay or contra (i.e. sell) your purchase by due date, your purchase may be forced sold by the company at its discretion without notice to you. Phillip Securities has the discretion as to the price, volume put up for force sell at any time. Phillip Securities is not liable to you for any loss or damage arising out of the exercise of its discretion; and the company may recover from you the losses and expenses incurred in the force sell. Customer(s) who are subject to force-selling by Phillip Securities may be suspended from trading for a period as determined by Phillip Securities. For more details on purchase due date, kindly refer to the settlement for the relevant financial market.
No. It is Phillip Securities Pte Ltd’s policy to require the customer to make full payment on or by the Due date (“D Date”) for purchase of securities or contract(s). Customer is not permitted to undertake partial pick-up on the day of force-selling for due unsettled contracts.
Contra losses must be settled WITHIN 7 calendar days (or 1 week) from the statement date.
Yes, contra-profits will nett-off any outstanding losses.
Log www.poems.com.sg > Announcement > Exchange Rate

Multi-Currency Facility is an added advantage for you to maintain foreign currency balances (USD, HKD, AUD, MYR, JPY, GBP, EUR, CNY and CAD) in your account for ease of trading and efficient management of your foreign currency denominated investments. Settlement for these shares can either be in the traded currency or in SGD. However, your account must have sufficient funds in the settlement currency to avoid incurring interest on debit balances.

To opt-in, login to POEMS > Acct Mgmt > Stocks > Online Forms > Withdrawal & Conversion > Currency Conversion > select Opt in for Multi-Currency facility > Submit and input your POEMS password to confirm your submission.

Auto Currency Conversion Feature 

In the event the ledger runs into deficit, arising from below transactions carried out on that day, auto-conversion will take place.

Transaction / Account Type

PCMA & Custodian

Margin
1)Withdrawal of Money 2)Fees & Charges 3)Right Subscriptions

All Ledgers

MYR Ledger only
1)Purchase Contract 2)Contra Loss

MYR Ledger only
The auto currency conversion feature is not applicable to the following transaction types:
  1. Settlement of purchase contracts.
  2. Settlement of contra losses.

For such transactions, client will need to login to POEMS > Acct Mgmt > Stocks > Online Forms > Withdrawal & Conversion > Currency conversion to submit the currency conversion accordingly.

Please be reminded that auto currency conversion does not apply to Cash trading, Investment Margin and Securities Financing account.

You can contact talktophillip@phillip.com.sg to arrange for a replacement. Please note that an administration charge of S$50 (subject to prevailing GST) will apply, effective 23 November 2023.
You can contact talktophillip@phillip.com.sg to arrange for a replacement. Please note that an administration charge of S$50 (subject to prevailing GST) will apply, effective 23 November 2023.

You may login to POEMS > Stocks > Online Forms > Withdrawal form. You have the option to transfer back to your pre-registered local bank account in the form of quick cheque, or you may collect the cheque from cashier.

Not available for Cash Trading Account.

IMPORTANT INFORMATION

This material is provided by Phillip Capital Management (S) Ltd (“PCM”) for general information only and does not constitute a recommendation, an offer to sell, or a solicitation of any offer to invest in any of the exchange-traded fund (“ETF”) or the unit trust (“Products”) mentioned herein. It does not have any regard to your specific investment objectives, financial situation and any of your particular needs. You should read the Prospectus and the accompanying Product Highlights Sheet (“PHS”) for key features, key risks and other important information of the Products and obtain advice from a financial adviser (“FA“) pursuant to a separate engagement before making a commitment to invest in the Products. In the event that you choose not to obtain advice from a FA, you should assess whether the Products are suitable for you before proceeding to invest. A copy of the Prospectus and PHS are available from PCM, any of its Participating Dealers (“PDs“) for the ETF, or any of its authorised distributors for the unit trust managed by PCM.  

An ETF is not like a typical unit trust as the units of the ETF (the “Units“) are to be listed and traded like any share on the Singapore Exchange Securities Trading Limited (“SGX-ST”). Listing on the SGX-ST does not guarantee a liquid market for the Units which may be traded at prices above or below its NAV or may be suspended or delisted. Investors may buy or sell the Units on SGX-ST when it is listed. Investors cannot create or redeem Units directly with PCM and have no rights to request PCM to redeem or purchase their Units. Creation and redemption of Units are through PDs if investors are clients of the PDs, who have no obligation to agree to create or redeem Units on behalf of any investor and may impose terms and conditions in connection with such creation or redemption orders. Please refer to the Prospectus of the ETF for more details.  

Investments are subject to investment risks including the possible loss of the principal amount invested. The purchase of a unit in a fund is not the same as placing your money on deposit with a bank or deposit-taking company. There is no guarantee as to the amount of capital invested or return received. The value of the units and the income accruing to the units may fall or rise. Past performance is not necessarily indicative of the future or likely performance of the Products. There can be no assurance that investment objectives will be achieved.  

Where applicable, fund(s) may invest in financial derivatives and/or participate in securities lending and repurchase transactions for the purpose of hedging and/or efficient portfolio management, subject to the relevant regulatory requirements. PCM reserves the discretion to determine if currency exposure should be hedged actively, passively or not at all, in the best interest of the Products.  

The regular dividend distributions, out of either income and/or capital, are not guaranteed and subject to PCM’s discretion. Past payout yields and payments do not represent future payout yields and payments. Such dividend distributions will reduce the available capital for reinvestment and may result in an immediate decrease in the net asset value (“NAV”) of the Products. Please refer to <www.phillipfunds.com> for more information in relation to the dividend distributions.  

The information provided herein may be obtained or compiled from public and/or third party sources that PCM has no reason to believe are unreliable. Any opinion or view herein is an expression of belief of the individual author or the indicated source (as applicable) only. PCM makes no representation or warranty that such information is accurate, complete, verified or should be relied upon as such. The information does not constitute, and should not be used as a substitute for tax, legal or investment advice.  

The information herein are not for any person in any jurisdiction or country where such distribution or availability for use would contravene any applicable law or regulation or would subject PCM to any registration or licensing requirement in such jurisdiction or country. The Products is not offered to U.S. Persons. PhillipCapital Group of Companies, including PCM, their affiliates and/or their officers, directors and/or employees may own or have positions in the Products. Any member of the PhillipCapital Group of Companies may have acted upon or used the information, analyses and opinions herein before they have been published. 

This advertisement has not been reviewed by the Monetary Authority of Singapore.  

 

Phillip Capital Management (S) Ltd (Co. Reg. No. 199905233W)  
250 North Bridge Road #06-00, Raffles City Tower ,Singapore 179101 
Tel: (65) 6230 8133 Fax: (65) 65383066 www.phillipfunds.com