Important Announcements
Notice: Mandatory Two-Factor Authentication (2FA) for Updating of Particulars
Last Updated: April 28, 2025To enhance security and protect your account, Two-Factor Authentication (2FA) is mandatory when accessing the following modules:
- “My Accounts” module in POEMS 2.0 Web
- “Update Particulars” module in POEMS Mobile 2.0
- “Change Email” and “Change Mobile Number” modules in POEMS Mobile 3
If you have not yet enabled 2FA, you will be prompted to set it up the next time you access the above mentioned modules. Simply follow the on-screen instructions to get started.
Why is Two-Factor Authentication (2FA) Important?
It adds an extra layer of protection to your online account by reducing the risk of unauthorized access and safeguarding sensitive information.
What is Digital Token?
Digital Token is a feature within POEMS 2.0 Mobile App or POEMS Mobile 3 App that generates a One-Time PIN (OTP) to authenticate two-factor authentication (2FA) login to the POEMS platforms.
For more information, you may refer to the FAQ for Digital Token – https://www.poems.com.sg/faq/trading/poems-digital-token/
How to Set Up Digital Token?
We strongly encourage all users to enable 2FA promptly to enhance the security of your account and ensure a smooth experience.
If you need any assistance or have any feedback, please contact your Trading Representative or reach out to our Customer Experience Unit. We are here to help.