Frequently Asked Questions

Sales Proceeds

 How do I withdraw the money?


Please login to POEMS and go to Stocks >> Acct Mgmt >> Online Forms.

You will need to indicate the amount you wish to withdraw and which bank account you want the funds to be credited into.

The cut off time for submitting the online withdrawal form is 10am on workdays. If you submit the request before 10am, the fund will be credited into your bank account on the same day or one working day later. (Time varies, depending on bank)
If you submit the request after 10am, the money will be credited into your bank account one to two working days later. (Time varies, depending on bank)

Note: Please refer to FAQ > Trading > Payment & Settlement > Currency Conversion for client with Multi Currency Facility for more information on auto-currency conversion when a debit balance occurs in a currency resulting from a withdrawal.


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