Frequently Asked Questions
Products & Services
Can I check the status of my orders if I place my orders with POEMS?
Can I increase my Trading Limit?
Conditions for Automatic Order Amalgamation
Do Phillip Securities provide tax claim services (tax relief at source or reclaim)?
How can I sell through POEMS if I am holding physical certificates?
How do I check my trading limit?
How do I settle my trades in a foreign currency (other than SGD)?
How long will it take for the physical certificates to be credited to your account?
How will I know when the physical certificate is credited?
What are the steps to transfer foreign shares from another securities firm to Phillip Securities?
What happens if I fail to pay or contra my purchase by due date?
What is a fractional share?
What is Cash in Lieu (CIL)?
What is the procedure to deposit physical certificate/s with Phillip Securities Pte Ltd?
What is the validity period for my European orders?
What will happen to the fractional shares acquired from corporate actions?
How do I set up a Recurring Plan?
What are the benefits and risks of a Recurring Plan?
What is the difference between Recurring Plan, Share Builders Plan and Unit Trust Regular Savings Plan?
Which type of Stocks and ETFs are suitable for Recurring Plan?
Which account types are eligible for Recurring Plan?
What is the minimum value that I can place for an order from Recurring Plan?
What price will be submitted for the orders of Recurring Plan?
What are the different intervals available for Recurring Plan?
Is Recurring Plan available for both buy and sell orders?
What are the charges for orders done under Recurring Plan?
What currencies can I use to settle the orders that are executed from Recurring Plan?
How can I settle my executed orders?
What is an example of a Recurring Plan?
What if I do not have sufficient funds in my account when payment for an order from my Recurring Plan is due?
Can I cancel my Recurring Plan anytime?
Will there be any additional charges for cancelling my Recurring Plan?
Why was my Recurring Plan order rejected?
What is the arrangement if there are any corporate actions or dividend?
Excess Funds Management Facility (SMART Park)
What is SMART Park?
What is Money Market Fund?
What can I do with SMART Park?
How safe is my money with SMART Park?
How do I subscribe to SMART Park?
How do I deposit money into SMART Park?
Can I withdraw anytime? How do I withdraw money from SMART Park?
How is the return derived? How do I see how much I have earnt from SMART Park?
Is there a minimum balance to maintain in SMART Park?
Are there any charges or fees imposed for SMART Park?
How do I open a CFD account if I have an existing POEMS account?
How do I open a CFD account if I am a new customer?
How long does it take to open a Phillip CFD account?
How do I know if my CFD application is approved?
Can I have more than one CFD account?
Are there any maintenance fees for the CFD account?
What is Amalgamation?
Do I have to go through the Customer Knowledge Assessment (CKA) to trade CFDs?
What happens if I do not meet the CKA (CFD) criteria?
How can I reach the CFD team for CFD Enquiries?
How do I deposit money into my CFD account?
How do I convert currency in my CFD account?
My CFD account is suspended. What should I do?
Securities Advisory Service
Where can I get the Securities Advisory Service Information Sheet?
What is an Securities Advisory Service?
Who might find this service useful?
Who can apply to start this service?
How do I open an account?
What is the account type that will be opened for me?
How much do I need to start and what are the fees?
How do I view my holdings?
Can I use the same account to perform online trades on my own?
Can I invest using CPF/SRS monies for this service?
What are the Fees and Charges?
How do I transfer-in my holdings maintained with other distributors or banks?
How do I opt-in for SMART Park/Money Market Fund (Excess Funds Facility)?
What is Customer Knowledge Assessment (CKA) and how does it affect me?
Who can invest in unit trusts?
How are the Performance Returns and Annualised Performance Returns of funds derived?
What is the meaning of (Acc) or (Dis) which is sometimes seen in the names of some funds?
How do I make payment for my unit trust purchases?
When will my unit trust orders be transacted?
Since price (NAV) displayed is for the last dealing date, what is the NAV on the date that I have transacted?
When will I receive my money after I have sold my unit trust holdings?
Will I receive dividends?
When will I receive dividends?
What is CPF Investment Scheme (CPFIS)?
What is Supplementary Retirement Scheme (SRS)?
What is a CPF Investment Administrator (CPFIA)?
Can a CPF investment be converted into a Cash investment?
What is CPFIS Self-Awareness Questionnaire (SAQ)?
How can I trade Unit Trust online?
What is a Unit Trust Regular Savings Plan (RSP)?
How do I apply for Unit Trust RSP and when will my Unit Trust RSP be effective?
How do I apply for GIRO?
How long will it take for my GIRO linkage to be approved?
How will I be informed of the status of my Unit Trust RSP GIRO application?
How can I start my Unit Trust RSP first while my GIRO linkage is pending for approval?
Is an initial investment required before I can subscribe to Unit Trust RSP?
When will the Unit Trust RSP investment amount be deducted?
What will happen if I have insufficient money in my bank/CPF account for GIRO deductions for RSP?
What will happen to my unit holdings after my Unit Trust RSP GIRO payments have been stopped?
Can my Unit Trust RSP be settled in non-SGD currency?
What are the Sales Charges for Unit Trust RSP?
Is there any lock-in period for Unit Trust RSP?
How do I make amendments on my Unit Trust RSP?
When will my Unit Trust RSP amendments and/or terminations be effective?
How can I terminate my Unit Trust RSP?
Will my Unit Trust RSP be terminated automatically when I make a full redemption of my holdings?
What will happen if my Unit Trust RSP fund is temporarily suspended or closed to subscriptions?
Who can I contact if I would like to enquire about Unit Trust or Unit Trust RSP matters?
What are the key advantages of using SBL facilities as opposed to other short selling tools?
How do I open a SBL account with Phillip Securities?
Do I have to sell through Phillip Securities after I have borrowed the securities from Phillip Securities?
How many times can I leverage on my capital through using Phillip Securities' SBL facilities?
How do I perform the short trade?
Can I sell directly to the highest bidder (highest buyer's price) using SBL facilities?
Do I need to put in any collateral after I have sold the securities?
How do I compute the value of collaterals required (initial margin & maintenance margin) for the securities I borrowed?
What are the securities available for borrowing?
What happens if the securities that I have sold have corporate actions such as dividend distributions, bonus issues or rights issues?
What do I need to take note of when I intend to short sell the securities during a corporate action entitlement (dividend / bonus / rights) period but only buy back after the ex-date?
After I have bought back the securities, do I have to return the securities?
What happens if there is a recall of the loaned securities?
How is a margin call computed?
How do I satisfy a margin call?
Is there a maximum period I can borrow the securities?
Is there a minimum period I can borrow the securities?
Can I withdraw the securities borrowed?
Can I withdraw the cash / securities collateral?
What will be the charges incurred for a SBL loan?
Are there any other relevant charges?
Do I get paid for credit cash balances?
How does a SBL transaction work?
Do I need to disclose my Short Selling positions?
Who can participate in Securities Lending?
How can I participate as an eligible lender?
Can I lend my securities which are bought using a CPF investment account?
How do I check if my securities are eligible for lending?
Is there a minimum quantity of each security I need to have to be eligible?
How long will my securities be lent out for?
How do I know which securities I have lent?
What is the lending rate I will get for lending my securities?
How is the lending fee computed?
How will the lending fee be paid?
Can I sell my securities even if they are lent out?
Can I recall my loaned securities?
Will I still be entitled to corporate actions such as dividends, bonus securities and rights issues?
Can I use my SBL account to buy securities?
What is the risk to a lender?
Do I need to notify changes in my shareholding according to the requirement in the Companies Act if I am a substantial shareholder participating in securities lending program?
What are the tax implications of securities lending?
How do I opt-out of Securities Lending?
What is IPO?
What is IPO Financing?
What are the risks involved in IPO financing?
Who is eligible to apply for IPO Financing?
Does IPO Financing allow joint application?
How do I participate in IPO Financing?
Is there a minimum IPO financing application amount?
If I have applied through Internet banking/ATM, Could I apply for more shares through IPO Financing?
When is the last day to apply for IPO Financing?
How much can I borrow for the IPO Financing?
I have an existing trading account with Phillip Securities, can I use the account to apply for IPO Financing?
Will I get the full allocation of what I applied for?
How would I know how many shares I was allocated?
Will I be receiving a confirmation statement?
Do I have to pay the principal loan plus interests immediately upon successful IPO allotment?
When will the need for the maintenance of margin ratio commence?
What happens if I am not allotted with the full IPO subscribed for?
How do I deposit the down payment?
How much is the initial capital required to apply for IPO shares through IPO Financing?
How much should I pay after the allocation is confirmed?
What is the interest rate and when will the interest rate be charged?
What is the handling fee for IPO Financing?
Who can I contact for more detailed information with regards to IPO Financing?