Frequently Asked Questions
Platforms
POEMS Mobile 3
What is the login credential for POEMS Mobile 3?
Can account holders log in using their email address and/or mobile number?
I do not have a POEMS account. How do I sign up as a registered user to use POEMS Mobile 3 App?
What are the premium features that are accessible to registered users are able to access?
I am a registered user. How do I open a POEMS Account on POEMS Mobile 3 App?
What is the difference between POEMS Mobile 3 and POEMS Mobile 2.0?
What are the tradable assets on POEMS Mobile 3 App?
What are the markets / exchanges supported on POEMS Mobile 3 App?
What are the features available on POEMS Mobile 3 App?
I have some watchlists in POEMS 2.0/POEMS Mobile 2.0/POEMS Pro, do I still have to re-create new watchlists in POEMS Mobile 3 App?
Is the order status in POEMS Mobile 3 App synced across the POEMS suite of platforms (POEMS 2.0, POEMS Mobile 2.0, POEMS Pro)?
What are the types of orders I can place on POEMS Mobile 3 App?
What are the order validities available on POEMS Mobile 3 App?
How do I find my Portfolio?
How do I find my outstanding positions?
How do I convert currency?
How do I join the community group and am I allowed to join more than one group?
How do I trade US Asian Hours on POEMS Mobile 3?
Can I buy/sell during US Asian Hours as well as Regular Trading Hours?
How do I open a SMART Portfolio (Robo) Account on POEMS Mobile 3 App?
How do I change background theme?
Is 2FA (Two-Factor Authentication) supported on POEMS Mobile 3 App?
Can I deposit funds into my account using POEMS Mobile 3 App?
Can I withdraw funds from my amount using POEMS Mobile 3 App?
Can I change my password on the POEMS Mobile 3 App?
Can I update my contact details using POEMS Mobile 3 App?
How do I log out from the App?
What are the supported operating systems and devices for POEMS Mobile 3 App?
Is there a POEMS Mobile 3 App user guide that I can refer to?
Can I access POEMS Mobile 3 App when I am overseas?
Who can I contact if I need help?
Can I change the duration after which POEMS Mobile 3 automatically logs me out?
Reset Password
What is the Online Password Reset Service about?
What are the account types that have access to this Online Password Reset Service?
Can I use an email address or mobile number that is different from the records for the Online Password Reset Service?
Do I need to opt in Online Password Reset Service?
My account has been suspended due to several failed login attempts. Can I use the Online Password Reset Service to request a new password?
I did not receive the One-Time Password (OTP) via SMS after several attempts. What should I do?
The Online Password Reset Service Portal has blocked my account due to multiple unsuccessful login attempts. What should I do?
Where can I find this Online Password Reset Service?
Why does it ask me to reset passwords for all accounts on POEMS Mobile 3.0 and not on POEMS Mobile 2.0?
For Password Reset on POEMS 3 Mobile App, what is the difference between the Account, Mobile and Email Options?
Demo Account
What is the POEMS Demo Account?
How do I register for a POEMS Demo account?
What are the trading platforms that I can access with the POEMS demo account?
How long does a POEMS demo account last?
Can I renew my POEMS demo account?
Can I open multiple POEMS demo accounts?
Why are there ‘Lock’ icons on some of the tabs in the POEMS 2.0 Demo?
What are the products currently available in POEMS 2.0 Demo?
I forgot my demo username and password. How can I retrieve them?
What are the different exchanges available for Stocks?
Where can I view my contracts and settlement details?
Are the prices listed for the different exchanges displaying live or delayed feeds?
POEMS Pro
What is POEMS Pro?
Is POEMS Pro free for use?
Do I need a separate account to log in to POEMS Pro?
Is my POEMS 2.0 and POEMS Mobile 2.0 watchlist(s) in-synced with POEMS Pro?
Is the order status in POEMS Pro synced across the POEMS suite of platforms (POEMS 2.0, POEMS Mobile 2.0, POEMS Mobile 3)?
Is 2FA (Two-Factor Authentication) supported on POEMS Pro?
Which markets are currently available for trading on POEMS Pro?
What are the assets tradable on POEMS Pro?
Can I withdraw my orders after placing them on POEMS Pro?
Can I amend my orders after placing them on POEMS Pro?
What are the Order Types available on POEMS Pro?
What Order Validities are available on POEMS Pro?
How many counters can I set in the Watchlists in POEMS Pro?
Why am I seeing delayed prices for the foreign markets?
How do I get access to Market Depth for respective markets on POEMS Pro?
What is OB Trader?
Where can I find the POEMS Pro user guide?
Can I submit Buy or Sell orders of more than 1,000,000 quantity in POEMS Pro?
What are the system requirements for using POEMS Pro?
POEMS ePIN Mailer
What is POEMS Electronic Pin Mailer (ePIN Mailer)?
Who will receive the POEMS ePIN Mailer?
Can I opt for a physical pin mailer instead of the POEMS ePIN Mailer?
I did not receive the One-Time Password (OTP) via SMS after several attempts. What can I do?
The Online Security Portal has blocked my account due to multiple unsuccessful attempts. What can I do?
I am currently overseas. Will I receive the ePIN Mailer or OTP?
What is the validity of the SMS OTP after I have successfully answered the security questions on the Online Security Portal?
What if my mobile number is wrong or has not been updated in POEMS?
Can I use a different email address for the ePIN?
When will I be able to receive my ePIN Mailer?
I have not received my ePIN Mailer. What can I do?
Is there a validity period for the ePIN Mailer before it expires?
I have successfully created my POEMS Password, but have forgotten my account number/password. What can I do?
POEMS 2.0
How do I log in to POEMS 2.0?
What products are available in POEMS 2.0?
How do I search for a counter?
What are the exchanges / markets supported for equities on POEMS 2.0?
How do I add counters to my Watchlists?
How many counters can I add to each Watchlist?
How do I submit a trade?
How do I trade Unit Share (SGX)?
How do I view my orders?
How do I view Time & Sales, Trade Summary and Market Depth?
How do I view my outstanding positions for Stocks?
How do I view my holdings?
What is the difference between a Tab and a Widget in POEMS 2.0?
How do I add a new Tab?
How do I customise my workspace?
How do I remove/rename a Tab that I have created?
Will I be able to keep my customisations after logging off?
Can I restore original settings after all the customisations?
Can I change my password via POEMS 2.0?
Can I update my contact details via POEMS 2.0?
Can I change the duration after which POEMS 2.0 automatically logs me out?
Can I submit a Buy or Sell order of more than 1,000,000 quantity in POEMS 2.0?
What are the minimum system specifications required to use POEMS 2.0?
Why am I seeing delayed prices for foreign markets?
POEMS Mobile 2.0
What are the supported operating systems / devices for POEMS Mobile 2.0?
Where do I download POEMS Mobile 2.0?
What are the assets tradable on POEMS Mobile 2.0?
What are the exchanges / markets supported on POEMS Mobile 2.0?
What is the login for POEMS Mobile 2.0?
Why do I get a “Login failed” message when I try to login?
Can I change my password on POEMS Mobile 2.0?
Am I able to remove the default setting which logs me out automatically?
Why do I see the loading circle (progress bar) for an extended period of time?
What is POEMS Touch ID / Face ID and how does it work?
How do I “de-activate” POEMS Touch ID / Face ID?
Is 2FA (Two-Factor Authentication) supported on POEMS Mobile 2.0?
Why am I receiving timeout errors?
Do brokerage commissions apply and what are the rates when I trade using POEMS Mobile 2.0?
Can I access POEMS Mobile 2.0 when I am overseas?
Can I trade using my margin account on POEMS Mobile 2.0?
How do watchlists work on POEMS Mobile 2.0? Do I need to import my saved counters previously?
Is the market information displayed on POEMS Mobile 2.0 in real time?
If I did not subscribe to the US / SET / Bursa / HKEx live price, what will I see on POEMS Mobile 2.0?
Can I select my settlement mode and currency?
Where can I see my trading limits?
What happens to my orders after I have placed them on POEMS Mobile 2.0?
Is the order status in POEMS Mobile 2.0 synced across the POEMS suite of platforms?
What is POEMS Mobile 2.0 Alerts?
What is “My News” and how does it work?
How do I withdraw funds or convert currencies?
What is UT Basket and how does it work?
What is FX Invest and how does it work?
What should I do to logout properly?
Can I submit a Buy or Sell order of more than 1,000,000 quantity in POEMS Mobile 2.0?
Where can I learn more / view the user guide?