Frequently Asked Questions
Trading
Investor Education
US Markets
W-8BEN Form
Over The Counter Shares (OTC/OTCBB)
American Depositary Receipt (ADR)
Depository Receipt(DR)
US Stock Indices
Description of US Stock Exchange Practices
Trade Control Rules
I placed an order on POEMS but my order was rejected
Can I trade US Counters through POEMS if I am a US Resident/ US Citizen /Canadian Citizen?
European Markets
What are the European markets available for trading?
How do I place my European trades?
How do I check the status of my orders?
How do I withdraw my orders for the European markets?
What is the validity period for my European orders?
Will I be able to amalgamate my European trades?
Daylight Saving for the European markets
What is the settlement currency for clients’ purchases on European Trading?
When is the settlement due date for European Trading?
When will the sales proceeds be credited to my account for the shares sold?
China A Shares
What is Shenzhen/Shanghai-Hong Kong Stock Connect?
Which China ‘A’ shares can I trade?
Can I participate in Initial Public Offerings (IPOs) in SZSE/SSE through Shenzhen/Shanghai-Hong Kong Stock Connect?
Can I do short selling, margin financing and stock borrowing & lending on SZSE/SSE Securities
Does SZSE/SSE price limit apply under Shenzhen/Shanghai-Hong Kong Stock Connect?
Are there any disclosure obligations for trading SZSE/SSE-listed Shares?
What happens during severe weather conditions in Shenzhen, Shanghai or HK?
Do I need to have a broker in HK?
US Live Prices
What is real-time market data?
How do I subscribe?
How do I know if I am a Professional or a Non-Professional investor?
If I used a delayed PRICE page to submit order, will my order be delayed by 15 minutes in the confirmation of order executed?
What is the purpose of the Exchange Subscriber Agreement?
What happens if I do not accept the Exchange Subscriber Agreement?
What if I have questions or concerns about certain clauses in the Agreements and where can I go for help?
Do I have to accept all of the Exchange Subscriber Agreements or can I accept only those for the Exchange(s) from which I wish to have access to real-time market data?
I do not have time to review and accept these Agreements now. Will this prevent me from trading?
Does the Exchange Subscriber Agreement for US live price apply only to users in United States?
If I do not subscribe to the US Live Prices, can I continue to trade in US Market using POEMS platform?
Why am I still unable to trade in the US Market even after subscribing to the US Live Prices?
US Pre-Market Trading
When can pre-market order be placed?
Can order be placed for pre-market only?
What will happen to orders not done during the pre-market period?
Is post-market trading available?
Which markets are offered for pre-market trading?
Are all account types eligible to trade during the pre-market session?
What are the types of order allowed during pre-market trading?
What documents are required before pre-market trading is available?
Where can I find the US pre-market quotes on the POEMS suite of platforms?
Are the pre-market quotes real-time?
How do I read the pre-market quotes?
Why are some counters missing pre-market quotes?
How do I place pre-market trades on the POEMS suite of platforms?
Auto Currency Conversion
Live Currency Conversion
Live Cash Balance
Where will my deposited cash be reflected?
How long will it take for my deposited cash to be reflected?
How soon can I trade after depositing cash?
What is ‘Available Cash (with margin)’ or 'Available Cash' under the ‘Buying Power’ label?
What is ‘Available Cash (without Margin)’ under the ‘Buying Power’ label?
What is 'Cash Balance (Live)' in Live Cash Balance?
What is 'Intraday Cash Transaction' in Live Cash Balance?
Can I withdraw the funds in my account?
POEMS Digital Token
What is POEMS Digital Token?
Why use POEMS Digital Token?
Is it compulsory to register for the POEMS Digital Token?
When do I need to use POEMS Digital Token?
How do I enable the POEMS Digital Token?
Are there any charges for the POEMS Digital Token?
Can I set up the POEMS Digital Token on more than 1 device?
What if I have more than 1 mobile device? Do I need to set up the POEMS Digital Token on all my mobile devices?
What if I have only downloaded POEMS Mobile 2.0 App?
What if I have only downloaded POEMS Mobile 3 App?
What if I have downloaded both POEMS Mobile 2.0 and POEMS Mobile 3 App?
Can I set up for the POEMS Digital Token using my computer/laptop/desktop?
I have a new mobile device. How do I enable the POEMS Digital Token on my new device?
Can I use the POEMS Digital Token on my old mobile device after I’ve enabled the POEMS Digital Token in my new mobile device?
How do I use the POEMS Digital Token to generate a One-Time PIN (OTP)?
What happens if I lose or change my mobile device? How do I enable the POEMS Digital Token on my new device?
Can I still use the POEMS Digital Token if I am travelling and do not have data or network connection on my mobile?
I am not sure if the POEMS Digital Token is supported on my phone. How do I confirm this?
Am I able to set up POEMS Digital Token on one mobile device for multiple POEMS accounts?
How do I use POEMS Digital Token on one mobile device for multiple POEMS accounts?
Why is my One-Time PIN (OTP) invalid?
What will happen if I have entered an incorrect One-Time PIN (OTP)?
Do you provide SMS-OTP as an alternative for 2FA authentication?
How do I deactivate the POEMS Digital Token?
Who should I contact if my POEMS Digital Token becomes locked?
Live Positions
What is Live Positions [Beta]?
I have a Cash Plus (CashPlus+) / Margin (M) / Prepaid Custodian account (CC) - what can I access?
What if I am holding onto other account types other than CashPlus+, M and CC account?
Why is there nothing reflected in my Live Positions?
Why the figures in Realized Profit in Intraday Profit and Loss is higher than what I see in the contract note?
Where can I find the Live Positions feature?
How are the figures in Live Positions computed?
What is the ‘Current Price’ field referring to?
I noticed that the ‘Current Price’ field is not updated in real-time. Why is that so?
What exchange rate do you use for computation in the Live Positions feature?
Through the Live Positions feature, can I find out what is my Buy/Sell Quantity and Average Buy/Sell prices for each counter?
2FA Risk Awareness
Market Data & Rewards
What is Market Data & Rewards about?
How do I earn POEMS Reward points?
When will my POEMS Reward points be credited to my account?
How do I check and redeem my POEMS Reward points?
Why does my POEMS Reward points remain at 0 even though I have performed some trades?
Is there an expiry date to the POEMS Reward Points?
What can I redeem with my POEMS Reward Points?
What can I do if I have insufficient POEMS Reward points for redemption?
Can I redeem my POEMS Reward points from one account and use the reward in another account?
Can I transfer my POEMS Reward points from one account to another?
How long do I have to wait for my redemption/subscription to be active?
Are there any promotions for Live Prices?
Where can I find more information about the product I am interested in?
How do I subscribe or make payment for Market Data & Rewards?
What can I do if I have further questions regarding the Market Data & Rewards?
Why am I not able to redeem Community Chest Donation vouchers?
Why have I not received my Community Chest Donation Confirmation email?
Why am I unable to redeem the eGift card?
I am a Cash Trading Account holder. How can I enjoy redeeming this eGift card?
When will I receive my eGift card?
Corporate Actions
What are corporate actions?
What is a reverse stock split?
What is a stock/share split?
What are dividends?
What is a rights issue?
Where can I find the list of corporate actions taken by companies listed on SGX?
How much are the dividend charges?
How much are the corporate action charges?
What effect do corporate actions have on prices?
What is fractional share?
What is Cash in Lieu (CIL)?
What will happen to the fractional share/CIL resulting from corporate action?
Why does Phillip Securities go cheque-free?
How do I receive my SGD cash balances from my Cash Trading account?
How do I apply for EPS service?
What happens when Phillip Securities goes cheque-free and I do not sign up for EPS/Giro service for my Cash Trading account?
What is the fee for withdrawal of cash balance from my Cash Trading Account?
How do I log in to submit my corporate action instructions?
Will I receive a confirmation notification on the completed submission from Phillip Securities Pte Ltd?
Can I amend my Corporate Action Event response if I have a change in mind after submitting?
Is there an option to create a standing instruction?
How do I cancel the standing instruction I have submitted?
Will I receive any notification when a Corporate Action that required my attention is posted?
What will happen if I miss the Closing Date for instruction submission for the corporate action event?
SIPs – CAR / CKA
What is Customer Knowledge Assessment (CKA) and Customer Account Review (CAR)?
What are Specified Investment Products (SIPs)?
Who will be exempted from CAR/CKA?
Do I have to go through CAR or CKA modules and SGX Online Education on SIPs if I want to trade in only selected products? Is it compulsory?
Do I need to open a separate account to trade SIPs?
How do I know if a counter is a SIP?
With counters being labelled as “@”, does it affect my trading?
Where can I find more information about SIPs?
How do I submit the CAR and CKA Assessment?
What is the validity period if I qualify for CKA and CAR?
How can I be considered to have the relevant knowledge and experience to trade Specified Investment Products?
What happens if I do not meet any of the assessment criteria?
How should I proceed after completing the E-learning for CKA (CFD)?
Is there any cost attached to the CAR or CKA module and SGX Online Education on SIP?
Can I go through SGX Online Education on SIPs even if I do not wish to invest or if my broker has assessed that I can already trade in SIPs?
What do I need to do if I fail the SGX Online Education but still wish to trade or continue trading in listed SIPs?
What are Excluded Investment Products (EIPs)?
If I did not pass the CAR, can I trade foreign shares that are classified as EIP?
What about joint account holders? Do both account holders have to complete the CAR/ CKA assessment?
I already have an existing Phillip Securities account. Do I have to go through the CAR/ CKA assessment again if I open another account with Phillip Securities?
If I have already gone through the CAR/ CKA with another broking firm, do I have to go through the assessment with Phillip Securities to trade SIPs?
Can retail customers who have previously been assessed to have relevant knowledge or experience in derivatives and/or unlisted SIPs (i.e. they passed the CAR and/or CKA) request for financial advice?
Can I satisfy the assessment if I have previous trading experience (>6 trades) with other broking houses?
Is my Trading Representative qualified to trade SIPs? How does it affect me?
Unit Share
What is a Unit Share Market?
What is an Odd Lot?
Where can I trade Unit Share Market?
Can I trade Unit Share Market for multiple financial markets?
What are the commission and charges for trading Unit Share Market through POEMS?
Will I be able to 'Amalgamate' the Unit Share Trades?
Can I submit a trade greater than the Board Lot size in Unit Share Market?
Is the price for Unit Share Market in real time?
RWS
What is Risk Warning Statement (RWS)?
Who should submit acknowledgement of the Risk Warning Statement?
If I pass the Customer Account Review, can I trade foreign EIPs/SIPs shares without acknowledging the Risk Warning Statement?
How do I submit my acknowledgement of the Risk Warning Statement?
I have multiple accounts with Phillip Securities. Do I have to acknowledge the Risk Warning Statement for every account?
For joint accounts, do both account holders have to acknowledge the Risk Warning Statement?
Short Selling
How do I determine if my order is a normal sell or short sell?
How should I indicate my sell orders?
How can I indicate a “short sell” order in POEMS platforms?
Is it limited to SG market only?
While I already own the shares, what if I marked the “Short Sell” checkbox wrongly and the order has been executed?
What if I short sell a counter and did not cover my position on the day itself?
Are there any penalties on short-selling?
Advanced Order Types
Online Contra Statements
What is Online Contra statement and what are the advantages?
How can I be eligible for this feature?
What and where can I see from this Online Contra statement?
How does it work? ** Step by step guide
Will I still receive physical Contra statements?
Is there any charge for Online Contra statements?
How long can we view the Online Contra statements?
On which platform can I view the statements?
E-Statement
What are e-Statements?
Who are eligible for e-Statement service?
How do I enrol for e-Statement service?
What are the benefits of e-Statements?
Do I need to pay for the e-Statement service?
When can I retrieve my e-Statements through POEMS?
Can I retrieve all my e-Statements using one POEMS login?
Do I need a password to access my e-Statements?
Will I still receive paper statements if I am enrolled for e-Statement service?
Can I choose to receive e-Statements for some accounts and paper statements for other accounts?
Can I request Phillip Securities to send my past monthly statements to me?
Where can I view my e-Statements?
Can I access e-Statements from POEMS mobile app?
How do I opt-out for e-Statement service through POEMS/FAME?
GIRO
How can I opt for this service?
Can I have both EPS and GIRO
When will the GIRO service take effect?
When will the bank deduct the account for my purchase?
When will I receive my sales proceeds?
Can I do contra?
When will contra loss/gain be settled under GIRO?
Can I cancel my GIRO arrangement?
Is the GIRO arrangement applicable to both Shares and Unit Trusts?
When will the funds be deducted for lump-sum investments & under the Regular Savings Plan(RSP)?
Can I use EPS for Shares and GIRO for Unit Trusts?
Will the proceeds from sale of unit trusts be credited to my bank if I have GIRO?
Join GIRO as it is the easy and convenient way to pay your bill. To apply, simply fill in the GIRO application form and mail it back to us at: 250 North Bridge Road #06-00 Raffles City Tower Singapore (179101)
Contra
What is contra?
Can I trade contra with POEMS?
Which markets does POEMS offer contra trading?
Under what circumstances is contra performed?
Will contra be performed if the settlement currency of a SELL contract is different from that of the outstanding BUY contract?
When must I make payment for contra losses?
Can my contra-profits of Stock A be used to net-off losses from Stock B?
If I am settling by GIRO, can I contra?
When will the contra loss/gain be settled under GIRO?
When will the contra loss/gain be settled?
What is the settlement currency of contra gain and loss for contracts opted to settle in traded currency ?
CPF/SRS
How can I start investing with my CPF/SRS savings?
How do you place a CPF/SRS order?
Where can I get a list of CPF/SRS approved/eligible securities?
Can I contra (buy and sell on the same day) with my CPF/SRS trades?
How do I know if I have sufficient funds / holdings in my CPF / SRS investment account before I place my orders?
Is PSPL able to validate if I have sufficient funds / holdings in my CPF / SRS investment account before I place my CPF / SRS order?
When must the CPF/SRS funds be available in my CPF/SRS account before I can place a buy order?
When must the CPF/SRS holdings be available in my CPF/SRS account before I can place a sell order?
How do I sell my CPF investment that is no longer approved under CPFIS?
How do I sell my rights entitlements under CPF/SRS?
Under what circumstances will my CPF/SRS trade be revoked to a Cash Trade?
What will happen when I choose the CPF/SRS settlement currency as non SGD?
What should I do when my CPF/SRS trades are revoked?
Why are my CPF/SRS trades revoked partially and not fully revoked?
Can I request for a specific contract quantity to revoke?
Why are there separate brokerage charges for my partial CPF / SRS revoked contract?
Are contract amendments allowed for my CPF / SRS trades after the Trade Day (e.g. amend account or brokerage)?
What are the charges involved to appeal for a CASH contract to settle in CPF/SRS account?
Sales Proceeds
I have sold some shares, how do I know how much are my sales proceeds?
When will I receive my sales proceeds?
I have already provided my bank account number for the EPS linkage, will the sales proceeds be credited directly to my bank account?
Why is my sale proceeds placed in available cash and not returned to my bank account?
How do I withdraw the money?
Payment & Settlement
How can I settle my trades?
How do I apply for EPS Linkage service to link up my EPS account with my Account?
Which bank account can I use for the EPS Linkage?
Can I link more than one bank account to my Account?
How do I make payment via EPS after the linkage is activated?
What is the cut-off time for making EPS fund transfers?
When are the shares bought due for delivery?
When does payment have to be made for shares bought?
What happens if I fail to pay or contra the purchase by due date?
Can I make partial payment for my shares bought?
When must I make payment for contra-loss?
Can my contra-profits of Stock A be used to net-off losses from Stock B?
What is the settlement currency for purchases of non-S$ denominated stocks?
What is the conversion rate for non-S$ denominated trades?
Can the settlement still be in S$ if I have opt to settle in the traded currency earlier?
How do I get a replacement cheque?
How do I bank-in or cash a cheque after it has gone stale?
Are there any charges when I transfer funds from my trading account to my bank account via telegraphic transfer ?
Are there any charges when I withdraw funds from my trading account to my bank account?
Are there any charges for transferring money into or out of the trading account?
Charges
What is the cost of setting up an Account?
What is the transaction cost for trading on POEMS?
Does POEMS levy subscription charges?
Does POEMS impose a minimum amount of trade within a specified period?
Are there any taxes levied on capital gains?
What is the SGX share transfer charges?
What is the foreign share transfer charges?
Brokerage Commission Fees
Physical Scrip Deposit Charges
Settlement methods
Can I use GIRO to settle for my purchases?
General
Which are the modes available for trading?
Which trading mode should I use?
On which regional bourses can I trade?
Can I place trading orders 24 hours a day?
Can I use my SRS funds to purchase shares?
How can I check the status of my orders?
What is the validity period for my orders?
What will happen to my order if it happen to be on a public holiday?
Can I withdraw my orders?
Will POEMS be able to check whether I have the sufficient shares in CDP before I submit a sell order?
How can I check whether I have the sufficient shareholdings in my CDP account or CPF agent bank account?
Is odd lot trading available over the Internet?
What is the minimum bid size (MBS) for trading?
What is 'Amalgamate'?
Why is my order invalid?
What are the pre-open and pre-close routines?
Can I submit online trades on POEMS while my account GSA linkage is still pending approval with CDP?
Is there a trading limit?
How can I increase my trading limit?
How will I be informed of my new trading limit?
What is my order type that I am submitting into the POEMS trading platform?
What is a 'force key'?
How many force keys can I use?
What is the force key range for counter with last done price more than $0.50?
What is the maximum limit for buy and sell order in POEMS internet?
Why is there a Confirmation Order page shown when order is submitted?
What markets/products does the force key range checking apply to?
Why is my limit or market order not done when the market opens at 9.30am (EST) and why is my executed price different from the opening price shown on POEMS?
