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Mandatory Two-Factor Authentication (2FA) for POEMS Trading Accounts – Effective 14 June 2025
Last Updated: May 28, 2025
Dear Valued Customer,
As part of our ongoing commitment to enhancing account security, we will begin implementing mandatory Two-Factor Authentication (2FA) for all trading accounts in phases, starting on 14 June 2025.
We strongly encourage you to enable 2FA immediately to safeguard your account. You may do so by activating the Digital Token feature via the POEMS Mobile 3 App or POEMS Mobile 2.0.
For setup instructions and more details, please visit: https://www.poems.com.sg/poems-digital-token/
Should you require any assistance, please contact your Trading Representative, reach out to our Customer Experience Unit +65 6531 1555, email us at talktophillip@phillip.com.sg Send email or visit any of our Phillip Investor Centres located across Singapore.
You may also refer to SECURITIES AND FUTURES ACT 2001 (“SFA”) updated 2001 (“SFA”) FAQs on 2 factor authentication for online financial services - https://www.mas.gov.sg/-/media/mas-media-library/regulation/faqs/cmi/faqs-on-two-factor-authentication-for-online-financial-services-platforms/faqs-on-twofactor-authentication-for-online-financial-services-platforms-(110625).pdf
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