Frequently Asked Questions
POEMS Mobile 3 App
What is the login credential for POEMS Mobile 3 App?
Can account holders log in using their email address and/or mobile number?
I do not have a POEMS account. How do I sign up as a registered user to use POEMS Mobile 3 App?
I am a registered user. How do I open a POEMS Account on POEMS Mobile 3 App?
What are the premium features that are accessible to registered users are able to access?
What is the difference between POEMS Mobile 3 App and POEMS Mobile 2.0?
What are the tradable assets on POEMS Mobile 3 App?
What are the markets / exchanges supported on POEMS Mobile 3 App?
What are the features available on POEMS Mobile 3 App?
Is the order status in POEMS Mobile 3 App synced across the POEMS suite of platforms (POEMS 2.0, POEMS Mobile 2.0, POEMS Pro)?
What are the types of orders I can place on POEMS Mobile 3 App?
What are the order validities available on POEMS Mobile 3 App?
How do I find my Portfolio?
How do I find my outstanding positions?
How do I convert currency?
How do I join the community group and am I allowed to join more than one group?
How do I trade US Asian Hours on POEMS Mobile 3 App?
Can I buy/sell during US Asian Hours as well as Regular Trading Hours?
How do I open a SMART Portfolio (Robo) Account on POEMS Mobile 3 App?
How do I change background theme?
Is 2FA (Two-Factor Authentication) supported on POEMS Mobile 3 App?
Can I deposit funds into my account using POEMS Mobile 3 App?
Can I withdraw funds from my amount using POEMS Mobile 3 App?
Can I change my password on the POEMS Mobile 3 App?
Can I update my contact details using POEMS Mobile 3 App?
How do I log out from the App?
What are the supported operating systems and devices for POEMS Mobile 3 App?
Is there a POEMS Mobile 3 App user guide that I can refer to?
Can I access POEMS Mobile 3 App when I am overseas?
Who can I contact if I need help?
Can I change the duration after which POEMS Mobile 3 App automatically logs me out?
What is the Gamification system in the POEMS Mobile 3 App?
How can I earn coins in the POEMS Mobile 3 App?
What can I use the POEMS coins for?
When do my POEMS coins expire?
Where can I find the Gamification features in the POEMS Mobile 3 App?
What happens if I don’t complete a daily task?
Can I redo a quest to earn more POEMS coins?
Can I exchange my POEMS coins for real currency?
Can I earn POEMS coins by executing trades?
Can I exchange POEMS Reward Points for coins?
How does the daily check-in streak work?
[Daily Check-in] How long does the Daily Check-in calendar last? When does it restart?
[Daily Check-in] Why are there only 20 Check-in Rewards instead of a full month?
[Daily Check-in] What happens if I miss a day? Will I lose that day’s reward?
[Daily Check-in] When do my Gift Rewards (e.g., vouchers) expire?
[Daily Check-in] Can I complete the Daily Check-in Calendar more than once a month?
[Daily Check-in] Do I have to check in 20 days in a row?
[Daily Check-in] What happens if I check in more than 20 days in a month?
[Daily Check-in] Can I check in multiple times in one day to catch up?
[Daily Check-in] Where can I see my progress?
