Frequently Asked Questions
US Fractional Shares
Who do I contact directly if I have any enquiries?
You may contact your specialist/Trading Representative. Your Trading Representative’s contact information can be retrieved via the methods shown below:
1) Login to POEMS 2.0 > My Setting > Contact Us
2) On POEMS 2.0 Homepage, click Phillip Chatbot (Orange logo located on the right screen) and type ‘remisier details’ to retrieve your Trading Representative’s contact details.
3) Login to POEMS Mobile 2.0 app > tap on the Menu > Help > Call Broker.
4) Login to POEMS Mobile 3 app > Me Tab > Support > Help Service > Call Broker.
Alternatively, you may call us at 6531 1555 for assistance to retrieve your Trading Representative’s contact details.
Other faq that might help you
- What is the minimum order for US Fractional share orders?
- What are the eligible order types to trade US Fractional Shares?
- Where can I trade US Fractional shares?
- What are the available types of accounts that are eligible to trade US Fractional shares?
- Which are the POEMS trading platforms that US Fractional Shares are available to trade on?
- What is the commission fee for US Fractional share?
- How can I identify shares available for US Fractional trading?
- How do I execute Dollar-based orders?
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