Frequently Asked Questions

Reset Password

 Can I use an email address or mobile number that is different from the records in your system for the New and Improved Online Password Reset service?


We will validate your password reset request using the email address and mobile number that you have registered with us at the point of account opening.

If your email address and mobile number are incorrectly registered, or if you have changed your email address and mobile number, please submit CDP7.4 form to update your particulars (i.e. Change of Mobile Number). Written requests will not be accepted by CDP.

Note: Cash Management account holders should contact us after receiving notice from CDP that your particulars have been updated.


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