Frequently Asked Questions

Reset Password

 Where can I find this Online Password Reset Service?

There are two ways to reset your password.

1) POEMS website:

- Visit our Online Password Reset service by clicking here.
- Select the option for Email or Post.
- Enter your POEMS Account number.
- Answer the security questions and follow the rest of the steps as indicated on the screen.

2) POEMS Mobile Apps:

- Launch your POEMS Mobile App and select ‘Forgot Password?’

Other faq that might help you

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Available from 8:30 am – 12.00 am on weekdays, 8:30 am – 1.00 pm on Saturdays

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