Frequently Asked Questions
E-Statement
What are e-Statements?
e-Statements are electronic versions of your monthly statements and contract notes. You will be able to retrieve it online via POEMS/FAME anytime, anywhere.
Who are eligible for e-Statement service?
Customers who have POEMS/FAME access AND a valid email address.
How do I enrol for e-Statement service?
In our continuous effort to provide greater convenience to our customers, eligible customers will be auto-enrolled for this free service.
What are the benefits of e-Statements?
It is safe, secured and environmentally friendly. With one login, you will be able to see all your e-Statements, with instant access of up to 12 months for past monthly statements and up to 3 months for past contract notes from the time you are enrolled.
Do I need to pay for the e-Statement service?
The service is provided free of charge.
When can I retrieve my e-Statements through POEMS?
We will send email notification(s) to your latest updated email address when your e-Statements are ready for viewing.
Can I retrieve all my e-Statements using one POEMS login?
Yes, except for joint accounts which will be available via the specific joint account's login.
Do I need a password to access my e-Statements?
After you have successfully logged in to POEMS/FAME, no additional password will be required.
Will I still receive paper statements if I am enrolled for e-Statement service?
You will no longer receive paper statements. Your subsequent statements will be available to you online.
Can I choose to receive e-Statements for some accounts and paper statements for other accounts?
Once you are enrolled for e-Statements, subsequent statements for ALL accounts will be made available to you online.
Can I request Phillip Securities to send my past monthly statements to me?
Yes, the following fees will apply:
| Period | Fees |
|---|---|
| Within the past 12 months | $21.40 per statement |
| More than 12 months | $32.10 per statement |
Where can I view my e-Statements?
You may view and download your PDF e-Statements via POEMS/FAME e-Statements module.
Can I access e-Statements from POEMS mobile app?
No. However, mobile user can access e-Statements via POEMS 2.0 (desktop version) and FAME.
How do I opt-out for e-Statement service through POEMS/FAME?
a) log in to POEMS 2.0 > Acct Mgmt > e-Statements > Manage e-Statement; or
b) log in to FAME > e-Statements
