Frequently Asked Questions

POEMS Mobile 2.0

 Am I able to remove the default setting which logs me out automatically?

Yes, this is customizable. After logging in, please go to Settings > Login and Passwords > Session Timeout.

Select <No session timeout>. Kindly note that this option prevents the app from logging user out; however passwords are still required for any transactions made after one hour of session inactivity.

Other faq that might help you

Did this answer your question?           

Still cannot get your problem solved?

Call our Customer Service at 6531 1555

Available from 8:30 am – 12.00 am on weekdays, 8:30 am – 1.00 pm on Saturdays

Contact us to Open an Account

Need Assistance? Share your Details and we’ll get back to you