Frequently Asked Questions

POEMS Mobile 2.0

 What is POEMS Touch ID / Face ID and how does it work?

POEMS Touch ID / Face ID is available on both iOS and Android devices.

Using the POEMS Touch ID / Face ID allows the user to log into the app with fingerprint / facial recognition without having to input your login credentials.

First time registration is required for POEMS Touch ID / Face ID – on the login screen, simply tap on the “Touch ID” or “Face ID” icon to register with your POEMS account number and password.


Other faq that might help you


Did this answer your question?           

Still cannot get your problem solved?

Call our Customer Service at 6531 1555

Available from 8:30 am – 12.00 am on weekdays, 8:30 am – 1.00 pm on Saturdays


Contact us to Open an Account

Need Assistance? Share your Details and we’ll get back to you