Frequently Asked Questions

POEMS Mobile 2.0

 What is POEMS Touch ID / Face ID and how does it work?


POEMS Touch ID / Face ID is available on both iOS and Android devices.

Using the POEMS Touch ID / Face ID allows the user to log into the app with fingerprint / facial recognition without having to input your login credentials.

First time registration is required for POEMS Touch ID / Face ID – on the login screen, simply tap on the “Touch ID” or “Face ID” icon to register with your POEMS account number and password.


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