Frequently Asked Questions
POEMS Mobile 2.0
Why do I get a “Login failed” message when I try to login?
You could have keyed in the wrong account number or password. Please note that the password is case sensitive.
Other faq that might help you
- What are the supported operating systems / devices for POEMS Mobile 2.0?
- Where do I download POEMS Mobile 2.0?
- What are the assets tradable on POEMS Mobile 2.0?
- What are the exchanges / markets supported on POEMS Mobile 2.0?
- What is the login for POEMS Mobile 2.0?
- Why do I get a “Login failed” message when I try to login?
- Can I change my password on POEMS Mobile 2.0?
- Am I able to remove the default setting which logs me out automatically?
- Why do I see the loading circle (progress bar) for an extended period of time?
- What is POEMS Touch ID / Face ID and how does it work?
- How do I “de-activate” POEMS Touch ID / Face ID?
- Is 2FA (Two-Factor Authentication) supported on POEMS Mobile 2.0?
- Why am I receiving timeout errors?
- Do brokerage commissions apply and what are the rates when I trade using POEMS Mobile 2.0?
- Can I access POEMS Mobile 2.0 when I am overseas?
- Can I trade using my margin account on POEMS Mobile 2.0?
- How do watchlists work on POEMS Mobile 2.0? Do I need to import my saved counters previously?
- Is the market information displayed on POEMS Mobile 2.0 in real time?
- If I did not subscribe to the US / SET / Bursa / HKEx live price, what will I see on POEMS Mobile 2.0?
- Can I select my settlement mode and currency?
- Where can I see my trading limits?
- What happens to my orders after I have placed them on POEMS Mobile 2.0?
- Is the order status in POEMS Mobile 2.0 synced across the POEMS suite of platforms?
- What is POEMS Mobile 2.0 Alerts?
- What is “My News” and how does it work?
- How do I withdraw funds or convert currencies?
- What is UT Basket and how does it work?
- What is FX Invest and how does it work?
- What should I do to logout properly?
- Can I submit a Buy or Sell order of more than 1,000,000 quantity in POEMS Mobile 2.0?
- Where can I learn more / view the user guide?
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