Frequently Asked Questions
POEMS Digital Token
What is POEMS Digital Token?
Why use POEMS Digital Token?
Is it compulsory to register for the POEMS Digital Token?
When do I need to use POEMS Digital Token?
How do I enable the POEMS Digital Token?
Are there any charges for the POEMS Digital Token?
Can I set up the POEMS Digital Token on more than 1 device?
What if I have more than 1 mobile device? Do I need to set up the POEMS Digital Token on all my mobile devices?
What if I have only downloaded POEMS Mobile 2.0 App?
What if I have only downloaded POEMS Mobile 3 App?
What if I have downloaded both POEMS Mobile 2.0 and POEMS Mobile 3 App?
Can I set up for the POEMS Digital Token using my computer/laptop/desktop?
I have a new mobile device. How do I enable the POEMS Digital Token on my new device?
Can I use the POEMS Digital Token on my old mobile device after I’ve enabled the POEMS Digital Token in my new mobile device?
How do I use the POEMS Digital Token to generate a One-Time PIN (OTP)?
What happens if I lose or change my mobile device? How do I enable the POEMS Digital Token on my new device?
Can I still use the POEMS Digital Token if I am travelling and do not have data or network connection on my mobile?
I am not sure if the POEMS Digital Token is supported on my phone. How do I confirm this?
Am I able to set up POEMS Digital Token on one mobile device for multiple POEMS accounts?
How do I use POEMS Digital Token on one mobile device for multiple POEMS accounts?
Why is my One-Time PIN (OTP) invalid?
What will happen if I have entered an incorrect One-Time PIN (OTP)?
Do you provide SMS-OTP as an alternative for 2FA authentication?
How do I deactivate the POEMS Digital Token?
Who should I contact if my POEMS Digital Token becomes locked?
