Frequently Asked Questions

POEMS Digital Token

 When do I need to use POEMS Digital Token?

You will need to use POEMS Digital Token in the following scenarios:

  • POEMS Mobile App 
    Authentication is done seamlessly in the background if you have paired the POEMS Digital Token with your mobile device. However, an OTP is required when you are logging into POEMS Mobile 2.0 or POEMS Mobile 3 App with an alternative mobile device; for example, iPad / Tablet.
  • POEMS 2.0 and POEMS Pro 
    Instant generation of OTP with your POEMS Digital Token from the Mobile App that you have last set up on. This can also be used to authenticate 2FA login to POEMS 2.0 App & POEMS Pro.

Other faq that might help you

Did this answer your question?           

Still cannot get your problem solved?

Call our Customer Service at 6531 1555

Available from 8:30 am – 12.00 am on weekdays, 8:30 am – 1.00 pm on Saturdays

Contact us to Open an Account

Need Assistance? Share your Details and we’ll get back to you