Frequently Asked Questions

POEMS Digital Token

 What happens if I lose or change my mobile device? How do I enable the POEMS Digital Token on my new device?


You can do so by setting up the POEMS Digital Token on your new mobile device. This will automatically deactivate your POEMS Digital Token on your previous device. You can enable the POEMS Digital Token on your new device with the following steps:

POEMS Mobile 2.0:

Step 1: Login to your POEMS account

Step 2: Click on 'here'

Step 3: Select how you would like to receive the activation code

Step 4: Enter the 6-digit code that will be sent via email or SMS

POEMS Mobile 3:

Step 1: Login to your POEMS account

Step 2: Click on 'Click here'

Step 3: Select how you would like to receive the activation code

Step 4: Enter the 6-digit code that will be sent via email or SMS


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