What happens if I lose or change my mobile device?
If this happens, please download the POEMS SG 2.0 Mobile App and set up the POEMS Digital Token on your new device. This will automatically disable the POEMS Digital Token on your previous device. You can set up the POEMS Digital Token with the following steps:
Step 1: Login to your POEMS account
Step 2: Click on 'here'
Step 3: Select how you would like to receive the activation code
Step 4: Enter the 6-digit code that will be sent via email or SMS