Frequently Asked Questions
POEMS Digital Token
What if I have only downloaded POEMS Mobile 3 App?
You can set up 2FA via POEMS Mobile 3 App, either via the system prompt when you first login or go to the "Me" tab > select Settings > select POEMS Digital Token > select "Active Token".
Other faq that might help you
- What is POEMS Digital Token?
- Why use POEMS Digital Token?
- Is it compulsory to register for the POEMS Digital Token?
- When do I need to use POEMS Digital Token?
- How do I enable the POEMS Digital Token?
- Are there any charges for the POEMS Digital Token?
- Can I set up the POEMS Digital Token on more than 1 device?
- What if I have downloaded both POEMS Mobile 2.0 and POEMS Mobile 3 App?
- What if I have more than 1 mobile device? Do I need to set up the POEMS Digital Token on all my mobile devices?
- What if I have only downloaded POEMS Mobile 2.0 App?
- What if I have only downloaded POEMS Mobile 3 App?
- Can I set up for the POEMS Digital Token using my computer/laptop/desktop?
- I have a new mobile device. How do I enable the POEMS Digital Token on my new device?
- Can I use the POEMS Digital Token on my old mobile device after I’ve enabled the POEMS Digital Token in my new mobile device?
- How do I use the POEMS Digital Token to generate a One-Time PIN (OTP)?
- What happens if I lose or change my mobile device? How do I enable the POEMS Digital Token on my new device?
- Can I still use the POEMS Digital Token if I am travelling and do not have data or network connection on my mobile?
- I am not sure if the POEMS Digital Token is supported on my phone. How do I confirm this?
- Am I able to set up POEMS Digital Token on one mobile device for multiple POEMS accounts?
- How do I use POEMS Digital Token on one mobile device for multiple POEMS accounts?
- Why is my One-Time PIN (OTP) invalid?
- What will happen if I have entered an incorrect One-Time PIN (OTP)?
- Do you provide SMS-OTP as an alternative for 2FA authentication?
- How do I deactivate the POEMS Digital Token?
- Who should I contact if my POEMS Digital Token becomes locked?
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