Frequently Asked Questions

POEMS Digital Token

 What will happen if I have entered an incorrect One-Time PIN (OTP)?

A maximum of 10 attempts are allowed for OTP. After 10 unsuccessful OTP attempts, your account will be locked for security reasons. To unlock your account, please contact our Customer Experience Hotline at (65) 6531 1555 during office hours.

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Available from 8:30 am – 12.00 am on weekdays, 8:30 am – 1.00 pm on Saturdays

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