Frequently Asked Questions
        
      POEMS Mobile 2.0  
      
    
  What is POEMS Touch ID / Face ID and how does it work?
POEMS Touch ID / Face ID is available on both iOS and Android devices.
Using the POEMS Touch ID / Face ID allows the user to log into the app with fingerprint / facial recognition without having to input your login credentials.
First time registration is required for POEMS Touch ID / Face ID – on the login screen, simply tap on the “Touch ID” or “Face ID” icon to register with your POEMS account number and password.
Other faq that might help you
- What are the supported operating systems / devices for POEMS Mobile 2.0?
 - Where do I download POEMS Mobile 2.0?
 - What are the assets tradable on POEMS Mobile 2.0?
 - What are the exchanges / markets supported on POEMS Mobile 2.0?
 - What is the login for POEMS Mobile 2.0?
 - Why do I get a “Login failed” message when I try to login?
 - Can I change my password on POEMS Mobile 2.0?
 - Am I able to remove the default setting which logs me out automatically?
 - Why do I see the loading circle (progress bar) for an extended period of time?
 - How do I “de-activate” POEMS Touch ID / Face ID?
 - Is 2FA (Two-Factor Authentication) supported on POEMS Mobile 2.0?
 - Why am I receiving timeout errors?
 - Do brokerage commissions apply and what are the rates when I trade using POEMS Mobile 2.0?
 - Can I access POEMS Mobile 2.0 when I am overseas?
 - Can I trade using my margin account on POEMS Mobile 2.0?
 - Is the market information displayed on POEMS Mobile 2.0 in real time?
 - If I did not subscribe to the US / SET / Bursa / HKEx live price, what will I see on POEMS Mobile 2.0?
 - Can I select my settlement mode and currency?
 - Where can I see my trading limits?
 - What happens to my orders after I have placed them on POEMS Mobile 2.0?
 - Is the order status in POEMS Mobile 2.0 synced across the POEMS suite of platforms?
 - What is POEMS Mobile 2.0 Alerts?
 - What is “My News” and how does it work?
 - How do I withdraw funds or convert currencies?
 - What is UT Basket and how does it work?
 - What is FX Invest and how does it work?
 - What should I do to logout properly?
 - Can I submit a Buy or Sell order of more than 1,000,000 quantity in POEMS Mobile 2.0?
 - Where can I learn more / view the user guide?
 
Did this answer your question?
