Frequently Asked Questions
Reset Password
What is the New and Improved Online Password Reset Service about?
With the New and Improved Online Password Reset Service, you may now request to reset your POEMS password through our website.
If you have forgotten your POEMS trading account password, here are 2 easy ways you may request for a new one:
- Via Email:
First, indicate your account number and answer three security questions. An email verification link will be sent to your registered email address. Click on the link provided in the email to confirm the request.
You will be redirected to a webpage to reset your password (note: an SMS token will be required to complete the process). You will be notified immediately via email when your password has been successfully reset.
- Via Post:
Indicate your account number and answer three security questions. Your new password will be mailed to your registered mailing address within 3 - 5 working days.
Other faq that might help you
- What is the New and Improved Online Password Reset Service about?
- What are the account types that have access to this New and Improved Online Password Reset service?
- Can I use an email address or mobile number that is different from the records in your system for the New and Improved Online Password Reset service?
- I have previously opted in / registered for the POEMS Online Password Reset service. Do I need to opt in / register again for this New and Improved Online Password Reset service?
- My account has been suspended due to several failed login attempts. Can I use the New and Improved Online Password Reset service to request a new password?
- I did not receive the One-Time Password (OTP) via SMS after several attempts. What should I do?
- The Online Security Portal has blocked my account due to multiple unsuccessful attempts to login. What should I do?
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