Frequently Asked Questions
CFD
How do I convert the currency of funds in my CFD account?
POEMS 2.0 Web
Login > Acct Mgmt. > CFD > Online Forms > Currency Conversion
POEMS Mobile 2.0
Login > Funding & Online Forms > CFD (top bar) > Currency Conversion
POEMS Mobile 3
Login > Me (bottom shortcut bar) > Convert Currency > CFD
Step 1: Double-click the balance of the currency you would like to convert.
Step 2: Enter the amount you would like to convert and select the currency you would like to convert it to.
Alternatively, you can select the currency you would like to convert, then enter your desired amount.
Note: The convertible amount is subject to your credit balance in your account.
Step 3: Enter your password and click submit.
Step 4: Please confirm your currency conversion request in the pop-up window.
Step 5: Once confirmed, your conversion history will be shown on the left and the amount will be converted immediately.
Do note that once it is confirmed, we are unable to reverse the currency conversion.
Other faq that might help you
- How do I open a CFD account if I have an existing POEMS account?
- How do I open a CFD account if I am a new customer?
- How long does it take to open a Phillip CFD account?
- How do I know if my CFD application is approved?
- Can I have more than one CFD account?
- Are there any maintenance fees for the CFD account?
- What is Amalgamation?
- Do I have to go through the Customer Knowledge Assessment (CKA) to trade CFDs?
- What happens if I do not meet the CKA (CFD) criteria?
- How can I reach the CFD team for CFD Enquiries?
- How do I deposit money into my CFD account?
- My CFD account is suspended. What should I do?
- How should I proceed after completing the E-learning for CKA (CFD)?
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