Frequently Asked Questions

CFD

 How do I convert currency in my CFD account?


You may go to POEMS 2.0 -> Acct Mgmt -> CFD > Online Forms > Currency Conversion to do a live currency conversion.

Step 1: Double-click the balance of the currency you would like to convert.

Factsheets

Step 2: Enter the amount you would like to convert and select the currency you would like to convert it to.

Alternatively, you can select the currency you would like to convert, then enter your desired amount.

Factsheets

Note: The convertible amount is subject to your credit balance in your account.

Step 3: Enter your password and click submit.

Step 4: Please confirm your currency conversion request in the pop-up window.

Step 5: Once confirmed, your conversion history will be shown on the left and the amount will be converted immediately.


Do note that once it is confirmed, we are unable to reverse the currency conversion.


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