Frequently Asked Questions


 How do I convert the currency of funds in my CFD account?

POEMS 2.0 Web

Login > Acct Mgmt. > CFD > Online Forms > Currency Conversion

POEMS Mobile 2.0

Login > Funding & Online Forms > CFD (top bar) > Currency Conversion

POEMS Mobile 3

Login > Me (bottom shortcut bar) > Convert Currency > CFD

Step 1: Double-click the balance of the currency you would like to convert.


Step 2: Enter the amount you would like to convert and select the currency you would like to convert it to.

Alternatively, you can select the currency you would like to convert, then enter your desired amount.


Note: The convertible amount is subject to your credit balance in your account.

Step 3: Enter your password and click submit.

Step 4: Please confirm your currency conversion request in the pop-up window.

Step 5: Once confirmed, your conversion history will be shown on the left and the amount will be converted immediately.

Do note that once it is confirmed, we are unable to reverse the currency conversion.

Other faq that might help you

Did this answer your question?           

Still cannot get your problem solved?

Call our Customer Service at 6531 1555

Available from 8:30 am – 12.00 am on weekdays, 8:30 am – 1.00 pm on Saturdays

Contact us to Open an Account

Need Assistance? Share your Details and we’ll get back to you