Frequently Asked Questions
POEMS Digital Token
Who should I contact if my POEMS Digital Token becomes locked?
You may contact our Customer Experience Hotline at (65) 6531 1555 from Monday to Friday, 8.30am to 12.00am and on Saturday, 8.30am to 1.00pm.
Other faq that might help you
- What is POEMS Digital Token?
- Why use POEMS Digital Token?
- Is it compulsory to register for the POEMS Digital Token?
- When do I need to use POEMS Digital Token?
- Can a joint account holder use the POEMS Digital Token on more than one device?
- Can I still use the POEMS Digital Token if I am travelling and do not have data or network connection on my mobile?
- What happens if I lose or change my mobile device? How do I enable the POEMS Digital Token on my new device?
- Can I set up the POEMS Digital Token on more than 1 device?
- How do I enable the POEMS Digital Token?
- How do I use POEMS Digital Token on one mobile device for multiple POEMS accounts?
- Can I use the POEMS Digital Token on my old mobile device after I’ve enabled the POEMS Digital Token in my new mobile device?
- Am I able to set up POEMS Digital Token on one mobile device for multiple POEMS accounts?
- Are there any charges for the POEMS Digital Token?
- What if I have downloaded both POEMS Mobile 2.0 and POEMS Mobile 3 App on the same device?
- What if I have more than 1 mobile device? Do I need to set up the POEMS Digital Token on all my mobile devices?
- What if I have only downloaded POEMS Mobile 2.0 App?
- What if I have only downloaded POEMS Mobile 3 App?
- Can I set up for the POEMS Digital Token using my computer/laptop/desktop?
- How do I use the POEMS Digital Token to generate a One-Time PIN (OTP)?
- I am not sure if the POEMS Digital Token is supported on my phone. How do I confirm this?
- Why is my One-Time PIN (OTP) invalid?
- What will happen if I have entered an incorrect One-Time PIN (OTP)?
- Do you provide SMS-OTP as an alternative for 2FA authentication?
- How do I know if I have activated my 2FA?
- Can a corporate account use the POEMS Digital Token on more than one device?
- I am a corporate account holder and would like to set up the digital token in multiple devices for my 2FA authorised users, how do I update the 2FA authorised user list?
- I am a corporate account holder and would like to remove some of my 2FA authorised users from my corporate account. How can I update the list of authorised users?
- I am a joint account holder and have installed the latest version of POEMS Mobile 2.0 App (2.11.23) / POEMS Mobile 3 App (3.3.42) onwards, but I don’t see the option to set up the digital token on my secondary device.
- I am a corporate account holder. I had previously set up 2FA on the old version, and now I’ve installed the latest version of POEMS Mobile 2.0 App (2.11.23) or POEMS Mobile 3 App (3.3.42) onwards. How can the 2FA authorised users set up the digital token on multiple devices?
- Do I need to set up the Digital Token again if I delete the app and reinstall it?
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