Frequently Asked Questions
Most Popular Questions
Who can I contact if I would like to enquire about dealing matters?
You may contact your Trading Representative if you have enquiries regarding dealing matters. Other subjects which you may contact your Trading Representative regarding include:
- Increase of Trading Limit
- Corporate Actions (rights issue, etc.)
- Order Submission through Trading Representative
- Order Rejection
Other faq that might help you
- Are my monies and assets custodised with Phillip Securities Pte Ltd (“PSPL”) safe?
- Why is my account suspended and how can I re-activate it?
- I have forgotten my POEMS trading account password. How can I request a new password?
- I have forgotten my Account number. How can I retrieve it?
- What is W8/ W9 form and How do I submit it?
- I have forgotten my Trading Representative’s contact number. How can I retrieve it?
- Who can I contact if I would like to enquire about dealing matters?
- What number should I call if I have enquiries regarding Forex/Futures or CFD?
- What is POEMS?
- Who can apply for Accounts?
- May I open an Account if I have a trading account with another securities firm?
- Can I open an Account if I am residing overseas?
- What are your latest promotions?
- Why is my limit or market order not done when the market opens at 9.30am (EST) and why is my executed price different from the opening price shown on POEMS?
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