Frequently Asked Questions

Most Popular Questions

 I have forgotten my POEMS trading account password. How can I request a new password?

If you have forgotten your POEMS trading account password, here are 2 easy ways you may request for a new one here:

1. Via Email:

First, indicate your account number and answer three security questions. An email verification link will be sent to your registered email address. Click on the link provided in the email to confirm the request.

You will be redirected to a webpage to reset your password (note: an SMS token will be required to complete the process). You will be notified immediately via email when your password has been successfully reset.

2. Via Post:

Indicate your account number and answer three security questions. Your new password will be mailed to your registered mailing address within 3 - 5 working days.

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