Frequently Asked Questions
Most Popular Questions
Can I open an POEMS Trading Account if I am residing overseas?
Yes, you may open a trading account through our Online Account Opening.
To facilitate the account opening process, we recommend that you prepare the following documents beforehand:
- Passport with at least 6 month validity
- Bank Account Information
- Singapore Bank Account Details (DBS/POSB/OCBC/UOB/MAYBANK) OR
- TT Details (TT Bank Name, Account Number & Currency Details)
- Supporting document(s) for residential address issued within the last 3 months such as:
- Telephone bills/Utility bills/Bank statement OR
- Statement from any Financial Institutions in your country OR
- Correspondence from any government bodies in your country
If your mailing address is different from your residential address, please provide additional supporting document(s) issued within the last 3 months that reflects your mailing address.
All copies of documentation have to be scanned or photographed from the original document.
Note: All supporting documents should be in English. Otherwise, all documents are required to be officially translated and certified by a qualified translator/translation company.
Other faq that might help you
- Are my monies and assets custodised with Phillip Securities Pte Ltd (“PSPL”) safe?
- What is POEMS?
- Why is my account suspended and how can I re-activate it?
- I have forgotten my POEMS trading account password. How can I request a new password?
- I have forgotten my Account number. How can I retrieve it?
- What is W8/ W9 form and How do I submit it?
- I have forgotten my Trading Representative’s contact number. How can I retrieve it?
- Who can I contact if I would like to enquire about dealing matters?
- What number should I call if I have enquiries regarding Forex/Futures (Phillip Nova) or CFD?
- Who can apply for Trading Accounts?
- May I open an POEMS Trading Account if I have one with another securities firm?
- What are your latest promotions?
- Why is my limit or market order not done when the market opens at 9.30am (EST) and why is my executed price different from the opening price shown on POEMS?
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