Frequently Asked Questions
What is POEMS Mercury?
How can I subscribe for POEMS Mercury?
What is my login ID and password?
Can I login with my 2FA (Two-Factor Authentication) OneKey token?
What are the assets tradable on POEMS Mercury?
Can I view orders placed through POEMS Mercury on POEMS 2.0?
You may only view/withdraw SGX Limit and Stop Limit day orders placed through POEMS Mercury on POEMS 2.0. Simply go to the ‘Order Status’ tab, under ‘Today’s Orders’. Likewise, the orders placed using POEMS 2.0 or POEMS Mobile will be reflected on POEMS Mercury. You may view and/or withdraw these orders using POEMS Mercury.
However, for foreign markets, only working limit orders placed on POEMS Mercury will be shown on POEMS 2.0. For the advanced order types, it will be reflected in POEMS 2.0 only when the orders are completed.
Can I withdraw my orders after placing them?
Can I amend my orders after placing them?
Which markets are currently available for trading on POEMS Mercury?
- SGX (Singapore Stock Exchange)
- HKEx (Hong Kong Stock Exchange)
- SSE (Shanghai Stock Exchange)
- SZSE (Shenzhen Stock Exchange)
- Bursa (Kuala Lumpur Stock Exchange)
- NYSE (New York Stock Exchange)
- NYSE MKT (formerly known as AMEX)
- SET (The Stock Exchange of Thailand)
What are the Order Types available on POEMS Mercury?
- Limit Order
- Stop Limit Order
- IF-Done Related Order
- OCO (One Cancels Other) Related Order
- Trailing Stop Limit
What Order Validities are available on POEMS Mercury?
(1) Day OrderThe order is only valid for the day that it is entered into the order book. Unexecuted orders will automatically expire at the end of the trading day.
(2) Good-till-Date (GTD)Clients can specify up to a maximum of 30 days for their orders to stay active. The orders will stay active until completed or cancelled.
How many counters can I set in the Watchlists in POEMS Mercury?
Why am I seeing delayed prices for the foreign markets?
How do I get access to Market Depth for respective markets on POEMS Mercury?
|SGX||Subscribe from the Rewards tab in POEMS 2.0|
|HKEx||Available with the HKEx Live Price subscription, subscribe from the Rewards tab in POEMS 2.0|
|SSE||Available with the SSE Live Price subscription, subscribe from the Rewards tab in POEMS 2.0|
|NYSE / NYSE MKT / NASDAQ||Market Depth for U.S. exchanges are not available|
|Bursa||Market Depth for Bursa is not available|
What is a Limit Order?
A limit order is an order given by the client specifying a maximum buying price or minimum selling price, beyond which the order will not be executed. A limit buy order may be filled at the limit price or lower and a limit sell may be filled at the limit price or higher.
|Order Type||SGX||All Foreign Markets|
|Limit Order - Day||A Limit Order (Day) is an order that is good during market trading hours of that day only. Unexecuted day limit order will automatically expire at the end of the trading day.|
|Limit Order - GTD||Limit Order – GTD (SGX)Limit Orders (GTD) stay in the order book for the number of days you specify, up to a maximum of 30 calendar days, or until order is filled/ order is cancelled/ stock is delisted/ stock is suspended/ stock has corporate actions. Hence before the expiration date, the order will remain active until you decide to cancel or if the trade is executed. The unfilled GTD order will be cancelled automatically at the close of the market on the expiration date. If the expiration date falls on a weekend or a public holiday, the order will expire on the day before.||Currently not available|
What is a Stop Limit Order?
A Stop-Limit Order combines the features of a stop order and a limit order. It requires a Trigger Price and a Limit Price to be specified. When the market price reaches the Trigger, the order becomes a limit order that will be executed at the Limit Price specified (or better).
|Order Type||SGX||HKEx / NYSE / NYSE MKT / NASDAQ||BURSA / SSE|
|Stop Limit Order - Day||Stop Limit Order (SGX)A Stop-Limit Order (Day) will only be triggered during market trading hours of that day, or until order is filled/ order is cancelled/ stock is delisted/ stock is suspended/ stock has corporate actions.||Stop Limit Order (Synthetic)A Stop-Limit Order (Day) submitted on POEMS Mercury for HKEx / NYSE / NYSE MKT / NASDAQ are synthetic orders monitored and held on synthetic servers rather than Exchange servers. These orders mimic the native order types and are released to respective exchanges only when all trigger conditions are met. Stop-Limit Order (Day) will only be triggered during market trading hours of that day only.||Currently not available|
For all Stop Limit orders, clients are to ensure that their trading accounts have sufficient buy or sell trading limits to allow orders to be submitted when Stop Limit order’s triggering conditions are met, otherwise, order triggered may be rejected due to insufficient trading limit.
Kindly note that a stop-limit order does not ensure your order will be fully executed when triggered. It could be done partially or not done at all depending on the current market price and liquidity of the market. Trigger Price must be above or equal to the last done price for buy stop-limit orders and below or equal the last done price for sell stop-limit orders. If the market is closed, closing price will be used as reference.
What is a IF-Done Related Order?
It is an order that is structured of two or more steps that must occur in a specified sequence. Only after the first step in the sequence is completed, then will the second step be activated. This related order can be used if you are unable to continuously monitor the market but want to participate in the market movements in your favour and/or exit a move against you. Currently only limit orders can be used for a IF-Done related order.
|Order Type||All Markets|
|IF-Done Order - Day||A IF-Done Order (Day) is an order that will only be triggered during market trading hours. Once triggered, the limit order will be good for that day only. Unexecuted day limit order will automatically expire at the end of the trading day.|
Where can I find the user guide?
You can download/view the user guide in the platform, located at the top-right corner under “help”.